scholarly journals The Quality of the Department of Library Science's Website by WebQual 4.0

2020 ◽  
Vol 8 (2) ◽  
pp. 218-226
Author(s):  
Andi Ibrahim ◽  
◽  
Touku Umar ◽  
Feri Ardinata
Keyword(s):  
Information Quality ◽  
Sampling Technique ◽  
Descriptive Study ◽  
Library Science ◽  
Quality Information ◽  
Validity And Reliability ◽  
Science Study ◽  
Study Program ◽  
Interaction Quality

This research discusses the quality of the website of the Library Science Study Program Universitas Islam Negeri Alauddin Makassar as a medium of information using the WebQual 4.0 method. Three measurement variables are used, namely: Usability Quality, Information Quality, and Interaction Quality. This descriptive study uses a quantitative approach in presenting data. The data were obtained through online questionnaires and website observations. The population in this study was 448,440 the number of website visitors and a sample of 100 student respondents who were determined by incidental sampling technique. The validity and reliability tests used SPSS 23 software. The results showed that the quality of usability and information quality of the website of the Department of Library Science UIN Alauddin Makassar were in the good category with a percentage of 75.1% and 73.7%. Meanwhile, the interaction quality is in the very good category with a percentage of 81.5%. So it can be said that the quality of this website is in a good category.

scholarly journals PENGARUH KEMANDIRIAN BELAJAR DAN KOMPETENSI DOSEN TERHADAP MOTIVASI BELAJAR MAHASISWA (Study Kasus di Program Studi Manajemen UNISLA)

Perspektif ◽  
2021 ◽  
Vol 12 (1) ◽  
pp. 30-38
Author(s):  
Nanto Purnomo
Keyword(s):  
Student Learning ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Learning Motivation ◽  
Independent Learning ◽  
Validity And Reliability ◽  
Study Program ◽  
National Education ◽  
Quality Of Learning

The big challenge in the world of education during the Covid 19 pandemic is overcoming the difficulties of implementing online learning, and what is equally important is building and increasing student motivation during the Covid 19 pandemic. Having good motivation in learning will show good results so that in expect an increase in the quality of learning as mandated by the National Education System Law Number 20 of 2003 national education which aims to educate the nation's life and improve the quality of learning This type of research is descriptive quantitative research. The sampling technique used is simple random sampling. The population in this study were students of Unisla management study program. Data collection techniques used a questionnaire using a Likert scale. The analysis tools used were validity and reliability analysis to determine the reliability of a questionnaire used in the study. In this study also used correlation analysis, multiple regression analysis, t test and F test assisted by the IBM SPSS Statistics version 25 software for windows. The results showed that the learning independence variable partially had a positive and significant effect on the learning motivation variable. The lecturer competence variable partially has a positive and significant effect on the learning motivation variable. The variables of independent learning and lecturer competence simultaneously have a significant influence on student learning motivation variables. The percentage of the influence of the independent learning variable and lecturer competence on student learning motivation shows a value of 72.2% and the remaining 27.8% is influenced by variables other than variables X1 and X2.

scholarly journals The Effect of System Quality, Information Quality and Service Quality Towards Customer Loyalty Using Mobile Banking Application

2021 ◽  
pp. 62-70
Author(s):  
Muhammad A. Mahendra ◽  
Wahyu A. Winarno ◽  
Alwan S. Kustono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Information Quality ◽  
Sampling Technique ◽  
P Value ◽  
Quality Information ◽  
Mobile Banking ◽  
System Quality

Aims/ Objectives: This study aims to examine the effect of system quality, information quality and service quality on customer loyalty with satisfaction as a moderating variable for users of the mobile banking application of Bank BRI Jember Branch. Study Design: Quantitative Research Place and Duration of Study: This research was conducted between March 2021 to May 2021. The research location is Bank BRI Jember Branch. Methodology: The data in this study used a questionnaire distributed to customers of Bank BRI Jember Branch in the use of mobile banking applications. In this study, quota sampling technique was used to determine the number of samples taken, namely 390 customers of Bank BRI Jember Branch. Results: The system quality variable (X1) has a p value of 0.005 on customer loyalty through customer satisfaction, quality information (X2) has a p value of 0.003 on customer loyalty through customer satisfaction and the service quality variable (X3) has a p value of 0.405. Meanwhile, customer satisfaction (Y) has a p value of 0.127 on customer loyalty. Conclusion: This study rejects H1, H2 and H3 namely system quality (X1), information quality (X2) and service quality (X3) which directly have no effect on customer loyalty (Z) and accept H4 directly, customer satisfaction has a significant effect. significant to customer loyalty. While indirectly the quality of the system (X1) and the quality of information (X2) have a significant effect on customer loyalty (Z) through variables that affect customer satisfaction (Y) which means that it supports hypotheses H5 and H6. In contrast to service quality (X3) which has no significant effect on customer loyalty (Z) through customer satisfaction (Y).

scholarly journals Evaluasi dan Uji Kualitas Website dengan Metode Webqual (Studi Kasus: STMIK Sumedang)

2019 ◽  
Vol 1 (1) ◽  
pp. 1-4 ◽  
Author(s):  
Muhammad Helmiawan ◽  
Yopi Akbar ◽  
Yan Yan Sofian
Keyword(s):  
Information Quality ◽  
Ease Of Use ◽  
Quality Information ◽  
Quality Of Information ◽  
Interaction Quality ◽  
Interaction Interaction ◽  
Continuous Interaction ◽  
Information Media ◽  
The Web

nformation and interaction in an information media is very important in delivering information to users. This information will be well received if there is continuous interaction, and it becomes an indicator of the quality of the information media. The research was conducted aimed at testing information media in the form of websites, especially the STMIK Sumedang website and evaluating the quality of the STMIK Sumedang web from user responses in the form of usability, information quality and interaction quality. This research uses WebQual 4.0 which is compiled based on three qualities, namely ease of use (usability), information quality (information quality) and quality of interaction (interaction quality). The results of this study are that the STMIK website is good enough but there are still procedures in the web menu that are not working. From this study it can be concluded the most influential in the quality of the web is the usability variable can be seen from the following results Y = - 7.174 + 0.479 X1 + 0.182 X2 + 0.060 X3, X1 = usabiliti, X2 = quality of information, X3 = quality of interaction.

scholarly journals Pengaruh Kualitas Informasi Ekowisata Hutan Mbeliling Manggarai Barat Terhadap Loyalitas Wisatawan

Media Wisata ◽  
2021 ◽  
Vol 16 (1) ◽  
Author(s):  
IPutu Hesti Duari ◽  
Yulianus Halouvin
Keyword(s):  
Information Quality ◽  
Linear Regression Analysis ◽  
Test Validity ◽  
Quality Information ◽  
Validity And Reliability ◽  
Quality Of Information ◽  
Independent Variable ◽  
To Come ◽  
Positive Effect

In the world of tourism, building a quality information is one thing to note because it involves decision-making for the visitors or tourists. The quality of this information will be processed with a quality information system and then create results / output that is useful for people who need information to travel them. Today's eco-tourism has become a more dominant choice for tourists who want to visit Indonesia especially to eastern Indonesia one of them is West Mangggarai Regency. Information about the ecotourism area of Mbeliling Forest, West Manggarai regency has become the attention of the visitors because inside the mbeliling forest there are some very promising tourism potentials, it could be for the years to come, this area will often be visited by many tourists. The purpose of the study to determine whether there is a significant influence the quality of information (independent variable) to the loyalty of tourists (dependent variable). Using quantitative method, the questionnaire will be done some analysis such as data quality test (validity and reliability), simple linear regression analysis. The results showed that as much as 15.3% variable quality of information affect the loyalty of tourists among some other things that affect (84.7%). It is also explained that there is a positive effect of information quality on tourist loyalty of 0,322

scholarly journals Pengukuran Kualitas Website Pemerintah Desa Jagalempeni Menggunakan Metode Webqual 4.0

2018 ◽  
Vol 5 (2) ◽  
pp. 139 ◽  
Author(s):  
Warjiyono Warjiyono ◽  
Corie Mei Hellyana
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Good Governance ◽  
Visual Quality ◽  
Quality Information ◽  
Quality Service ◽  
Interaction Quality ◽  
Service Interaction

<p class="Judul2">Undang-Undang RI no. 6/2016 tentang desa menyatakan bahwa Pemerintah Daerah berkewajiban mengembangkan sistem informasi desa dalam menjalankan <em>e-government </em>menuju<em> good governance</em>.  Website Desa Jagalempeni yang telah dikembangkan pada tanggal 22 Februari 2017 akan menjadi wajah desa di dunia maya dengan menyediakan informasi untuk publik, promosi potensi desa dan terciptanya interaksi layanan masyarakat dengan perangkat desa tanpa sekat tempat dan waktu baik untuk masyarakat di dalam maupun luar lingkungan Desa Jagalempeni. E<em>-government</em> di Indonesia hingga saat ini jumlahnya terus meningkat, tetapi secara kualitas masih banyak yang belum memenuhi standar kualitas yang baik. Padahal faktor layanan mempunyai pengaruh yang sangat besar dari keberhasilan sebuah <em>e-goverment</em>. Begitu pula dengan website Desa Jagalempeni di alamat <a href="http://www.jagalempeni.desa.id/">www.jagalempeni.desa.id</a> untuk mencapai cita-cita pemerintah desa menuju <em>good governance</em> tentu harus memenuhi standar kualitas yang baik dari kualitas kegunaan, kualitas informasi, kualitas layanan dan kualitas visual, oleh karenanya pengukuran kualitas website desa perlu dilakukan. Penelitian ini mengukur kualitas website Pemerintah Desa Jagalempeni dengan menggunakan metode Webqual 4.0 dan menggunakan 4 (empat) instrumen yaitu <em>Usability Quality, Information Quality, Service Interaction Quality</em> dan <em>Visual Quality</em>. Data penelitian ini menggunakan 122 data dan diolah dengan software SPSS melalui uji validitas, reliabilitas, analisis deskriptif, korelasi dan regresi linier. Hasil pengukuran memberikan kesimpulan bahwa website Desa Jagalempeni saat ini dari sisi <em>Usability Quality</em>, <em>Information Quality, </em>dan <em>Visual Quality</em> sudah mempunyai kualitas yang baik, sedangkan dari sisi <em>Service Interaction Quality</em> belum mempunyai kualitas yang baik, karena kepuasan pengguna (<em>user satisfaction</em>) belum terpenuhi. Dengan demikian maka website Desa Jagalempeni perlu adanya pengembangan khususnya di kualitas layanan interaksi, agar website Desa Jagalempeni menjadi lebih baik, berkualitas, mempunyai daya saing dan kebanggaan Desa Jagalempeni sesuai dengan cita-cita menuju <em>good governance</em>.</p><p class="Abstrak"> </p><p><strong>Kata kunci</strong>: <em>Kualitas Website, Usability Quality, Information Quality, Service Interaction Quality, Visual Quality, User Satisfaction,  Webqual</em><em></em></p><p class="Judul2"> </p><p class="Judul2"><em>Abstract</em></p><p class="Judul2"><em>Laws of the Republic Indonesia 6/2016 about the village said that the local government is obliged to develop village information system in running e-government towards good governance. The Jagalempeni Village site built on February 22, 2017 will be the face of the village in cyberspace by providing information for the community, promoting village potential and creating interaction services with village apparatus with no space and time for people inside and outside Jagalempeni Village. E-government in Indonesia to date is still increasing in number, but still very many who do not meet the standards of good quality. The service factor has a major influence on the success of an e-Government. Similarly, the Jagalempeni Village website at www.jagalempeni.desa.id address to achieve the ideals of village governance of good governance must meet good standards of  quality of use, quality of information, service quality and visual quality, so the quality of website measurement should be do. This study measures the quality of the Jagalempeni Village Government website using the Webqual 4.0 method and uses 4 (four) instruments of Quality, Quality of Information, Quality of Service Interaction and Visual Quality. This research data uses 122 data and processed with SPSS software through test of validity, reliability, descriptive analysis, and linear regression. The result of the measurement gives conclusion that the website of Jagalempeni Village now from the side of Quality, Information Quality, and Visual Quality have good quality, while the Quality of Service Interaction does not have good quality, because the user satisfaction (user satisfaction) has not been fulfilled. Thus, the website of Jagalempeni Village needs to be developed especially in the quality of service interaction, so that the website of Jagalempeni Village become better, qualified, have the competitiveness and pride of Jagalempeni Village in accordance with the ideals towards good governance.</em></p><p class="Judul2"> </p><p class="Abstrak"><strong>Keywords</strong>: W<em>ebsite Quality, Usability Quality, Information Quality, Service Interaction Quality, Visual Quality, User Satisfaction,  Webqual</em></p>

scholarly journals Implementation Of Webqual 4.0 For Measuring The Quality Of Baznas.Go.Id Website For User Satisfaction

SinkrOn ◽  
2019 ◽  
Vol 3 (2) ◽  
pp. 260
Author(s):  
Acmad Nurhadi ◽  
Norma Yunita ◽  
Anna Mukhayaroh ◽  
Ahmad Sahirudin
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
Interaction Quality ◽  
Variable Information

In general, a government needs a system that can support the process of a service. where service can be interpreted as an effort to take care of what is needed by the community. In this study to measure the quality of the website baznas.go.id by using the webqual 4.0 method. Webqual is a measurement to measure the quality of a website based on research instruments. The research instruments used in webqual 4.0 are usability, information quality, interaction quality, and user satisfaction. The results of this study that the variable information quality (quality information) and usability (usability) have an influence on website users.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

A Descriptive study to assess the level of knowledge regarding Menopause among rural women of age group 45-55 years at Kot Bhalwal, Jammu

2021 ◽  
pp. 315-316
Author(s):  
Deva Pon Pushpam. I.
Keyword(s):  
Rural Women ◽  
Sampling Technique ◽  
Descriptive Study ◽  
Demographic Variables ◽  
Average Level ◽  
Western World ◽  
Age Group ◽  
Validity And Reliability ◽  
Level Of Knowledge ◽  
Age Range

One of the most important stage in women`s life is menopause. The word menopause simply refers to the last menstrual period which is defined by not having had a period in 12 months. The average age of menopause in western world is 51 years while as in India it is 47.5 years and the normal age range for the occurrence of menopause is somewhat between the age of 45 and 55 years. A descriptive study was conducted to assess the level of knowledge regarding menopause among rural women of age group 45-55 years at Kot Bhalwal, Jammu. The objectives were to assess the level of knowledge regarding menopause among rural women of age group 45-55 years at Kot Bhalwal, Jammu and to associate the level of knowledge regarding menopause with their selected socio demographic variables. Quantitative approach, descriptive research design was used. 100 women of 45–55 years age who fulfil the inclusion and exclusion criteria were selected using purposive sampling technique. A self-structured questionnaire was developed for the study. The tool was tested for content validity and reliability prior to the study. The collected data was tabulated, analysed and interpreted by using descriptive and inferential statistics and findings showed that majority of the sample 97(97%) had below average level of knowledge, 3(3%) had average level of knowledge and 0(0%) had above average level of knowledge and there was no significant association between the selected socio-demographic variables and the level of knowledge.

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

scholarly journals Analisis Kepuasan Mahasiswa dalam Menggunakan Sistem Informasi Terpadu Akademik (SITA) Universitas Batanghari Jambi

2020 ◽  
Vol 5 (2) ◽  
pp. 327
Author(s):  
Osrita Hapsara ◽  
Gupron Gupron ◽  
Andri Yandi
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Information Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Primary Data ◽  
Quality Information ◽  
Significant Positive Effect ◽  
System Quality ◽  
Positive Effect

This study aims to analyze the effect of system quality, information quality, and service quality on student satisfaction in using the Integrated Academic Information System (SITA) at Batanghari University (Unbari) Jambi. This research was conducted in the Unbari Jambi environment, with the population in this study were students in the Unbari Jambi environment. The sample in the study was 98 students with proportionate random sampling technique. Types and sources of research data consist of primary data, namely data obtained from the opinions of respondents through a research questionnaire, and secondary data, namely data obtained from Unbari Jambi. The data analysis technique used in testing the research hypothesis was multiple linear regression analysis using SPSS version 21.0 for windows. The results of the study found that: 1) system quality has a positive and significant effect on student satisfaction in Unbari Jambi; 2) the quality of information has a significant positive effect on student satisfaction in Unbari Jambi; 3) service quality has a significant positive effect on student satisfaction in Unbari Jambi; and 4) system quality, information quality, and service quality together have a significant effect on the satisfaction of Unbari Jambi students with a contribution of influence of 68.1% and the remaining 31.9% is influenced by other factors not included in the scope of this study.

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