Motivating the staff of Jazan University

2013 ◽  
Vol 10 (1) ◽  
pp. 1261-1267
Author(s):  
Ali Medabesh
Keyword(s):  
Human Capital ◽  
Quality Of Service ◽  
Economic System ◽  
Endogenous Growth ◽  
Employee Satisfaction ◽  
Development Process ◽  
Empirical Investigation ◽  
Critical Role ◽  
Financial Investment

The quality of public services and the yield of organizations are not limited to the financial investment and innovation solely. Human capital plays a critical role in the growth and excellence in institutions, but its contribution remains dependent on several factors. Its role is not limited on quantitative and qualitative accumulating, because it should be coherent and integrated in the development process. The theories of endogenous growth contributed to account for the disparity in levels of development between countries, by assuming that the extent of human capital response or inversely lack of responsiveness the economic system. This inaction is usually the prime cause of the deterioration of the quality of service and lack of satisfaction of the citizens, in addition of the lack of employee satisfaction about the circumstances of his work. Hence, arose the significance of several research about the mechanisms of reducing non-enthusiasm for the job or complacency professional and indifference. Staff of Jazan University has been chosen as a context of the empirical investigation of this study. The data has been collected using a well designed questionnaire and analyzed by SPSS program.

scholarly journals EFFECTS OF DOWNSIZING ON PERCEIVED SERVICE QUALITY

TEME ◽  
2020 ◽  
pp. 947
Author(s):  
Nikola Ćurčić ◽  
Nemanja Berber ◽  
Agneš Slavić ◽  
Peter Harmat
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Employee Satisfaction ◽  
Perceived Service Quality ◽  
The One ◽  
And Behavior ◽  
Attitudes And Behavior ◽  
Spearman’S Correlation ◽  
Negative Link

In the context of a very turbulent environment where various challenges are more and more present, companies often apply different strategies in order to harmonize their business with new and often unfavorable conditions. One of the possible strategies of companies is the downsizing strategy. Downsizing, as an organizational strategy, usually involves a reorganization that can be implemented in different ways, but in which the resulting outcome often causes a reduced number of employees. Research around the world has highlighted the various effects of this strategy on the performance of organizations. On the one hand, cost are reduced as it strives to increase profitability and productivity. On the other hand, various problems often arise in the form of attitudes and behavior of employees, reflected in the changed quality of service that is provided, employee satisfaction, their loyalty and willingness to leave the company. The aim of this paper is to explore the relation between the application of different approaches to the downsizing strategy in organizations and the perceived service quality. The survey was carried out on a sample of 160 companies in Serbia, based on the data collected during the Cranet project, from 2015 to 2016. The methodology used during the research included research of the available literature and results of previous studies, as well as the application of statistical techniques for data analysis, factor analysis, Spearman’s correlation and hierarchical linear regression. The results of the research indicate that there is a negative link between the observed variables, that is, the implementation of the downsizing in certain forms is associated with a lower level of the perceived quality of service.

scholarly journals Analisis Kinerja Jaringan Internet dengan Metode Class Based Queueing di Universitas Dhyana Pura

2019 ◽  
Vol 18 (1) ◽  
pp. 133
Author(s):  
I Nyoman Bernadus ◽  
Nyoman Gunantara ◽  
Komang Oka Saputra
Keyword(s):  
Higher Education ◽  
Information Technology ◽  
Quality Of Service ◽  
Packet Loss ◽  
Employee Satisfaction ◽  
Bandwidth Utilization ◽  
Bandwidth Management ◽  
Satisfaction Index ◽  
Network Bandwidth

Dhyana Pura University (Undhira) is one of the higher education institutions that utilize the advancement of information technology to achieve optimal results. The observation shows that bandwidth utilization is not well managed. On this basis, this study aims to analyze Quality of Service (QoS) with parameters throughput, delay, packet loss, jitter and bandwidth by Class Based Queuing (CBQ) methods as a queue method that regulates usage network bandwidth allocated to each user. This study also measured the level of employee satisfaction using the Customer Satisfaction Index (CSI) method. The results of this study indicate that the CBQ method is a method of bandwidth management in reducing bandwidth in crisis clients, so as to increase employee satisfaction in using internet services in the process of service for students.

scholarly journals EXAMINING THE QUALITY OF KNOWLEDGE TRANSFERS – THE DRAFT OF AN EMPIRICAL RESEARCH

2021 ◽  
Vol 1 ◽  
pp. 1431-1440
Author(s):  
Marcus Grum ◽  
Monika Klippert ◽  
Albert Albers ◽  
Norbert Gronau ◽  
Christof Thim
Keyword(s):  
Knowledge Transfer ◽  
Development Process ◽  
Empirical Investigation ◽  
New Product ◽  
Experimental Setting ◽  
Factors Influencing ◽  
Efficiency And Effectiveness ◽  
Knowledge Transfers ◽  
Knowledge Intensive

AbstractAlready successfully used products or designs, past projects or our own experiences can be the basis for the development of new products. As reference products or existing knowledge, it is reused in the development process and across generations of products. Since further, products are developed in cooperation, the development of new product generations is characterized by knowledge-intensive processes in which information and knowledge are exchanged between different kinds of knowledge carriers. The particular knowledge transfer here describes the identification of knowledge, its transmission from the knowledge carrier to the knowledge receiver, and its application by the knowledge receiver, which includes embodied knowledge of physical products. Initial empirical findings of the quantitative effects regarding the speed of knowledge transfers already have been examined. However, the factors influencing the quality of knowledge transfer to increase the efficiency and effectiveness of knowledge transfer in product development have not yet been examined empirically. Therefore, this paper prepares an experimental setting for the empirical investigation of the quality of knowledge transfers.

scholarly journals Structural and Dynamic Analysis of the Human Capital Health Component of the Socio-Economic System

2021 ◽  
Vol 18 (1) ◽  
pp. 54-66
Author(s):  
K. Ketova ◽  
D. D. Vavilova
Keyword(s):  
Health Care ◽  
Human Capital ◽  
Economic System ◽  
Health Care System ◽  
Russian Federation ◽  
Age Group ◽  
Structure And Dynamics ◽  
Udmurt Republic ◽  
The Russian Federation

Purpose of the research. Human capital in the modern world is the primary factor in ensuring the progressive development of society. The most important component of human capital is the component of health, which affects the quality of labor resources and labor productivity in the region. The purpose of this research is to study the development trends of the health component of human capital, using the example of the socio-economic system of one of the regions of the Russian Federation – the Udmurt Republic, to study the structure and dynamics of the specified object of research.Materials and methods. Statistical methods and techniques for studying the development of regional socio-economic processes as an information-supported element in making managerial decisions in strategic planning were used instrumental in this research. The information resource is based on official statistical data of institutions and departments of the Russian Federation and the data from periodicals, as well as using expert assessments in their information and analytical materials. The research base is the socio-economic processes of the last two decades in the Udmurt Republic. A numerical analysis of the structure and dynamics of the state of health of the population is carried out on the example of the Udmurt Republic, using primary modern data reflected in the system of state statistical accounting for the period 2000-2018.Results. Calculations have shown that the quality of the health component of human capital in the Udmurt Republic has been declining in recent decades. The share of healthy people in the region in the working age group of the population 15-72 years old decreased from 59.8% in 2000 to 42.1% in 2018. At the same time, the proportion of people with chronic diseases increased: 33.2% in 2000 and 48.5% in 2018. In general, the share of people with disabilities in the total population of the age group 15-72 years old increased from 7.0% to 9.4%. The general level of health of the population is declining at an average annual rate of 0.4 percentage points. This situation is due to both the aging factor of the population and the general trend of deteriorating health of the population in middle ages.Conclusion. The revealed and analyzed trends in the work of the structure and dynamics of the human capital health component of the population in socio-economic system indicate a decrease in the rate of positive influence of human capital on economic dynamics and the labor market. The analysis showed the emergence of the need to create additional conditions to reduce the level of general morbidity and disability. The results obtained indicate the need to increase the volume of funding for the health care system in order to expand the scale of involvement of the population in a healthy lifestyle, develop a preventive health care system, improve the availability and quality of medical care.

scholarly journals Perception of national and foreign tourists of the service in restaurants from Todos Santos Magical Town, Mexico

2020 ◽  
pp. 211-220
Author(s):  
Mauro Alejandro Monroy Ceseña ◽  
Francisco Javier Urcádiz Cázares
Keyword(s):  
Human Capital ◽  
Quality Of Service ◽  
Positive Impact ◽  
Raw Materials ◽  
Local Development ◽  
Causal Effect ◽  
Main Determinant ◽  
Five Dimensions ◽  
Tourist Economy

The magic town of Todos Santos is a strategic site for local development and is dependent on the tourist economy driven by national and foreign visitors. Restaurants in Todos Santos obtain raw materials locally to provide quality products for different food specialties. The quality of service (SQ) and customer satisfaction (CS) are two constructs that when evaluated are critical for any market. In this study, the perception and relationship between SQ and SC in the different restaurant specialties is evaluated, contrasting the perception between national and foreign tourists segments. Using 162 surveys, the constructs were evaluated using five dimensions: installations, accessibility, human capital, atmosphere, and food, where hypothetically food and human capital should be the main determinant. The results suggest that SQ and CS are perceived similarly between both segments, except in the Italian specialty in all its dimensions, and partially in Japanese. The food dimension was the highest value on average however, it was not significantly different from the rest of the dimensions. The SQ had a moderate positive impact on CS given the perception of diners by segment based on correlation analysis, the causal effect of which must be determined with detail.

scholarly journals Approach to the Development of Human Capital

Upravlenie ◽  
2016 ◽  
Vol 4 (4) ◽  
pp. 16-20
Author(s):  
Антонов ◽  
Sergey Antonov
Keyword(s):  
Human Capital ◽  
Development Process ◽  
Human Capital Development ◽  
Development Models ◽  
Depth Study ◽  
Implementation Models ◽  
Capital Development ◽  
Key Questions

This paper analyzes theoretical justifications of the human capital development process and observed effects. The author looks at dependence between financing and level of human capital development, defines reproduction and implementation models, and takes an attempt to define basic elements, key questions and problems of the human capital reproduction and development models. Actualizing more in-depth study of a social capital and quality of life area, at the same time, as the main problem lying in the basis of the human capital development is determination of the balancing principles of social and economic parameters.

Analisis Kualitas Pelayanan Dalam Pelaksanaan Tera Dan Tera Ulang Alat Ukur, Timbang, Takar Dan Perlengkapannya (UTTP) Pada Bidang Perdagangan Dinas Koperasi, Perindustrian Dan Perdagangan Kabupaten Pacitan

2016 ◽  
Vol 3 (2) ◽  
pp. 159-173
Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Level Of Service ◽  
Research Use ◽  
Validity And Reliability ◽  
Analysis Instrument ◽  
Service Execution ◽  
Traditional Market ◽  
Convenience Sampling

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.

PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP PERLUASAN PANGSA PASAR PRODUK DANA TALANGAN HAJI DI BANK SYARIAH MANDIRI KCP UJUNGBERUNG DAN KCP RANCAEKEK BANDUNG

2018 ◽  
Vol 2 (1) ◽  
pp. 1-15
Author(s):  
Intan Nurrachmi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Market Share ◽  
Significant Influence ◽  
Strong Correlation ◽  
T Test ◽  
Market Expansion ◽  
Difference Constraints ◽  
Branch Office

This study departs from the hajj bailout financing facility which is a booming product because of the customer's interest, but in this case there is a difference in the target achievement between Bank Syariah Mandiri (BSM) Ujungberung KCP which is less successful in improving the hajj bailout products while the Rancaekek KCP is very superior in one consolidation Ahmad Yani Branch Office Bandung. This is what is interesting for researchers to carry out this research, the difference constraints include service quality and promotion factors. This phenomenon raises problems that must be examined, namely how the influence of service quality and promotion of market share expansion products hajj bailouts at Bank Syariah Mandiri KCP Ujungberung and KCP Rancaekek Bandung. This study aims academically to contribute in the study of Islamic economics in worksheets, especially the quality of service and promotion of market share expansion and practically expected to be able to provide input to all employees of BSM KCP Ujungberung regarding the quality of service and promotion of market expansion of bailout products. Hajj that has been successfully carried out by BSM KCP Rancaekek.The conclusion of this study is that there is a significant influence of service quality on the expansion of market share by 53.3% with a strong correlation of 0.730 and through t test, where t counts at 8.245 (> t table), then H_0 is rejected and H_i is accepted. Furthermore, there is a significant influence of promotion on the expansion of market share by 30.3% with a moderate / sufficient correlation of 0.550 through t test, where t counts is 4.219 (> t table), then H_ (0) is rejected and H_i is accepted. Then there is a significant influence of service quality and promotion simultaneously to the expansion of market share by 60.6% and a strong correlation of 0.784 and through Test F, where F count is 67.023 (> F table), then 〖H〗 _ ( 0) rejected and H_i accepted.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

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