scholarly journals Communication Ethics. An Others-Centered Approach to Crisis Communication

2021 ◽  
Vol 27 (2) ◽  
pp. 144-149
Author(s):  
Oana-Antonia Ilie
Keyword(s):  
Crisis Management ◽  
Moral Obligation ◽  
Crisis Response ◽  
Communication Strategy ◽  
Response Strategy ◽  
Communication Ethics ◽  
The People ◽  
The Media ◽  
Ethical Communication ◽  
Human Support

Abstract The present paper envisages an approach to the field of communication ethics, stressing on the importance of human relationship as a source of moral obligation and learning, and as a precondition of ethical communication. The second part of the paper advances the concept of other-centeredness as a solution to contemporary crisis management. In times of crisis, it often happens that organizations exert pressure on the media and the stakeholders for the sake of defending their own interests. In such moments organizations have the responsibility to engage in ethical communication with its public, by adopting a crisis response strategy in which honesty, human support and good of the people are prioritized, a communication strategy that places others first.

Communicating During an Outbreak or Public Health Investigation

2019 ◽  
pp. 243-260 ◽  
Author(s):  
Abbigail J. Tumpey ◽  
David Daigle ◽  
Glen Nowak
Keyword(s):  
Public Health ◽  
At Risk ◽  
Social Media ◽  
News Media ◽  
Effective Communication ◽  
Crisis Response ◽  
Communication Strategy ◽  
The Public ◽  
The Media

Effective communication during an outbreak or public health investigation is crucial for fostering adoption of public health recommendations and minimizing or preventing harm. During outbreaks, a comprehensive communication strategy integrating news media, social media, and partner engagement is essential for reaching affected persons and for keeping everyone informed about public health actions and recommendations. The strategies outlined in this chapter are the foundation for rapidly and effectively conveying information and public health recommendations to the persons at risk, the media, and the different entities involved in the response. Regardless of the public health event’s cause, core communication actions and steps will be similar; however, in every outbreak or public health investigation, perceptions and needs will vary among target audiences, partners (i.e., persons or organizations that can play a role in the crisis response), and persons or organizations with a connection or interest in the outbreak (stakeholders).

scholarly journals PERAN KOMUNIKASI DALAM DIFUSI INOVASI USAHA BARANG BEKAS DI DESA PENGADANG

MEDIAKITA ◽  
2021 ◽  
Vol 5 (2) ◽  
Author(s):  
Haerozi Haerozi
Keyword(s):  
Diffusion Of Innovation ◽  
Local Community ◽  
Community Empowerment ◽  
Communication Strategy ◽  
Literature Study ◽  
The People ◽  
New Ideas ◽  
The Media ◽  
Used Goods

Ideas that have an impact on social change must be communicated to the community. As objects, they not only know about the changes that have occurred, but they must also support and be involved so that they become part of the changes. People have always assumed that innovation always ends with the adoption of an innovation that is conveyed to them. So according to this assumption, it is as if the diffusion of innovation only focuses on spreading innovation programs or ideas to the community and only sees innovation as new ideas, ideas, methods, or products in the perspective of development communication.This study aims to find out how the innovation and development of used goods business occurred in Pengadang Village and to find out how the role of communication in the diffusion of secondhand goods business innovation occurred in Pengadang Village. This study also seeks to find out the communication of secondhand innovation in order to develop community empowerment programs. And also its influence on the community's strategy for the development of the used goods business. This study uses a qualitative approach. Data was collected by means of observation and interview techniques, also supported by literature study. The results show that through the process of diffusion of innovation, this business has now become popular and is widely practiced by the people in Pengadang Village and with communication, the secondhand goods business in Pengadang Village is now a large growing business and is widely cultivated by the local community. The implementation of the communication strategy in the innovation of used goods processing is going well. Such as outreach activities, making pamphlets, brochures, exhibitions, and using the media to encourage the process of rapid diffusion of innovation in Pengadang Village.

Setting the Aware Agenda of the COVID-19 Health Emergency

2021 ◽  
pp. 221-245
Author(s):  
Marica Spalletta ◽  
Dario Fanara ◽  
Paola De Rosa
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Media Coverage ◽  
Communication Strategy ◽  
Local Institutions ◽  
Media Content Analysis ◽  
Communication Tools ◽  
The Social ◽  
Wide Range ◽  
The Media

Among its main goals, crisis management aims at promoting people awareness in respect of the crisis which they are going to face or in which they are already involved. In order to do that, it uses a wide range of communication tools, among which, over the last decade, social media have proved to be of paramount importance. Based on these premises, the chapter analyses a very meaningful case of crisis communication, which consists of the social media coverage of the early stages of the COVID-19 emergency coming from Italian national and local institutions. The media content analysis carried out on Facebook and Twitter confirms a communication strategy aimed at creating people awareness in respect of the health emergency, suggesting citizens which conducts they need to stop or adopt. However, the analysis also shows that the goal of crisis awareness represents the first step of a wider agenda coming from the Institutions' social posting, which aims at transferring their awareness to citizenship and, as a consequence, inspiring citizens' own responsibility.

A strategic approach to sports crisis management

2019 ◽  
Vol 20 (3) ◽  
pp. 407-429 ◽  
Author(s):  
Danielle LaGree ◽  
Douglas Wilbur ◽  
Glen T. Cameron
Keyword(s):  
Public Relations ◽  
Crisis Management ◽  
Media Coverage ◽  
National Football League ◽  
Well Being ◽  
Crisis Response ◽  
Response Strategy ◽  
Content Type ◽  
Strategic Approach ◽  
The Impact

Purpose Using the National Football League (NFL) concussion crisis context, the purpose of this paper is to provide sports marketers with a strategic approach to sports crisis management through consideration of crisis media coverage and organizational reputation. Design/methodology/approach An online experiment assessed the impact of two crisis response strategies, fan involvement and exposure to crisis media coverage on emotional response, corporate message credibility, crisis perception and perceived corporate reputation. Findings The accident response strategy was associated with more favorable perceptions of the NFL and corporate message credibility. Sports fan involvement facilitated more favorable perceptions of the NFL’s reputation, while exposure to media coverage of the NFL’s crisis created negative perceptions of the NFL’s reputation. Exposure to media coverage of the NFL concussion crisis increased feelings of anger, which in turn decreased perceptions of corporate message credibility. Research limitations/implications A limitation for this study is the specific crisis scenario that was used. The NFL concussion crisis is different from other crisis types in that it does not directly impact the audience’s well-being, but instead affects their perceptions of an iconic institution. Practical implications In light of study findings, it is suggested that sports marketers consider the following when dealing with crises: carefully determine proper framing methods when crafting a crisis response as different response types affect consumers in different ways; leverage public relations (PR) practices by engaging in media monitoring to inform an appropriate crisis response to control the narrative; and examine forces exernal of the organization that influence consumer emotions, paying special attention to feelings of anger as anger negatively impacts consumer perceptions of corporate credibility. Originality/value This paper addresses sports crisis strategy from both marketing and public relations perspectives. It describes how strategic efforts protect a sports organization’s reputation, thus increasing marketing effectiveness.

scholarly journals BBC Sex-for-Grades-Report: Nigeria Tertiary Institutions ‘Crisis Management Strategies and Stakeholders’ Reactions

2020 ◽  
Vol 4 (1) ◽  
pp. 156
Author(s):  
Israel Ayinla Fadipe ◽  
Nuraen Adesola Bakenne
Keyword(s):  
Sexual Harassment ◽  
Public Relations ◽  
Crisis Management ◽  
Management Strategies ◽  
Crisis Response ◽  
Female Students ◽  
Response Strategy ◽  
Tertiary Institutions ◽  
Response Strategies ◽  
Higher Institutions

Studies have already acknowledged sexual scandals as public relations nightmares of higher institutions of learning. Therefore, we examined the crisis management strategies of Nigerian tertiary institutions and stakeholders’ reactions after the British Broadcasting Corporation’s sex-for-grades report. Adopting qualitative research, we analysed 13 available press releases of institutions retrieved from some institutions’ websites and sampled opinions of 20 stakeholders comprising parents, students and lecturers through a depth interview. We used Coombs’ theory of crisis response strategies: denial, diminish, rebuild and bolstering as thematic categories. We discovered that the institutions mostly used denial with diminish response strategy to blame societal decadence, scapegoat female students for and downplayed the severity of sexual harassment incidence by the institutions. More so, all the stakeholders distrust the credibility of local media in the reportage of sexual harassment cases. However, female students feel aggrieved that school administrations and national government neglected them for failing to outlaw sexual harassment and severely punish offenders. Therefore, we recommend that considering stakeholders’ perception of sexual harassment incidence in Nigerian ivory tower, Nigerian higher educational institutions should not adopt denial response strategy for sex scandal cases.

scholarly journals Tastafi Communication Strategy in the Development of Madani Community

2019 ◽  
Vol 2 (2) ◽  
pp. 271-283
Author(s):  
T. Faizin ◽  
Mohd. Hatta ◽  
Abdullah Abdullah
Keyword(s):  
Civil Society ◽  
Islamic Law ◽  
Communication Strategy ◽  
Knowledge Development ◽  
Online Media ◽  
Natural Setting ◽  
The People ◽  
The Media ◽  
Communication Planning

This research is titled Tastafi communication strategy in the development of Madani community. The focus of the problem in this study is, how to plan, and implement Tastafi communication strategies in the development of civil society. The approach uses in this study is a qualitative approach, with reasons to understand the problem in its natural setting, and interpret this phenomenon based on the meaning given by the informant, also because this research is multidimensional in nature resulting from the complexity of various situations, so the context surrounding it needs to be analyzed . The informants of this study are determined by purposive technique which was explored based on the purpose of this study, with 8 (eight) informants. Based on the data obtained, the results of this study are: first, Tastafi communication planning in the overall development of civil society through six stages, namely; (a) Identifying the vision and mission of Tastafi; (b) Seeing the condition of the people who need knowledge, especially monotheism, Sufism, Jurisprudence to help people from heresies, to do charity and morals; (c) Formulating objectives; (d) Determining sustainable programs and activities; (e) Designing pesandan material that will be delivered to the communicant to keep the message understood and interpreted according to the value of the substance of the implementation of ahlussunnah wal jama'ah; and (f) Selecting media in channeling their messages through recitations in mosques, prayer rooms, recitation centers, pulpits, mass media, print and online media. Second, Tastafi plays a role in several forms of implementation, namely the role of knowledge development through recitation, good discussion directly or through the media. Roles in the development of da'wah through taklim assemblies. Role in the development of community good deeds. The role of empowering Islamic scholars in a missionary organization. Role in leadership empowerment through activities for the sake of upholding Islamic law. Role in amar ma`ruf nahi munkar and role in developing ukhwah with dayah-dayah to cooperate in developing civil society through the Tastafi organization.

scholarly journals SOCIAL MEDIA IN CRISIS COMMUNICATIONS

InterConf ◽  
2021 ◽  
pp. 58-75
Author(s):  
Tetiana Fisenko
Keyword(s):  
Social Media ◽  
Information Dissemination ◽  
Crisis Response ◽  
Communication Strategy ◽  
Response Strategy ◽  
Crisis Communications ◽  
The Public ◽  
Communication Models ◽  
Use Of Social Media

Today, social media is increasing its influence on the communication environment. The toolkit of online platforms creates new opportunities for the communication strategy of the organization. Interactivity and speed of information dissemination contribute to the transformation of crisis communication models. The possibility of open dialogue in the network between the company and the public allows you to analyze the reaction of the audience to the crisis and choose the most successful crisis response strategy. Social media allows you to establish a long-term relationship with the audience, which is the basis for the successful exit of the organization from the crisis. The use of social media in crisis communications is associated with certain risks. Uncontrollability and constant variability of the socio-media environment are often the causes of crises.

Can an apology change after-crisis user attitude? The role of social media in online crisis management

2019 ◽  
Vol 32 (4) ◽  
pp. 802-827
Author(s):  
Ying Li ◽  
Ke Yang ◽  
Jin Chen ◽  
Sumeet Gupta ◽  
Feiyang Ning
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Crisis Response ◽  
Response Strategy ◽  
Online Media ◽  
Firm Reputation ◽  
Content Type ◽  
Likelihood Model ◽  
Positive Effect

Purpose Drawing upon the Elaboration Likelihood Model, the purpose of this paper is to examine how the characteristics of social media moderate the effect of a firm’s apology on the attitude of its customers. Design/methodology/approach An online experiment including 360 active users of internet was employed to test the research model. Findings Results revealed that an after-crisis apology and firm reputation both have a positive effect on after-crisis user attitude toward the firm. Furthermore, the positive effect of apology becomes stronger as online media interactivity increases, whereas the positive effect of reputation becomes weaker. Research limitations/implications This study included only one important characteristic of social media, and experimental scenarios were limited to car recall crisis. Considering that social media has so many platforms that may have different kinds of interactivity, further studies can be conducted to figure out the most suitable social media for firms to deal with an online crisis. Practical implications The results inform managers of the importance of after-crisis apology and firm reputation. It is worthwhile for managers to find out the levels of online media interactivity at which users focus on apology and reputation and accordingly conduct an effective online crisis management response strategy. Originality/value This study extends the literature on online crisis management and the literature on ELM by highlighting the role of online media interactivity in influencing the persuasive effectiveness of firm’s crisis response in the context of social media.

scholarly journals THE ROLE OF MARKETING COMMUNICATIONS OF THE BANJAR DISTRICT GOVERNMENT IN IMPROVING THE ECOTOURISM IMAGE OF THE RIAM KANAN RESERVOIR SOUTH KALIMANTAN, INDONESIA

2021 ◽  
Vol 6 (2) ◽  
Author(s):  
Siswanto Rawali ◽  
Muhammad Muthahhari Ramadhani
Keyword(s):  
Case Study Research ◽  
Field Research ◽  
Communication Strategy ◽  
Target Market ◽  
Literature Study ◽  
Communication Management ◽  
Wide Audience ◽  
The People ◽  
The Media ◽  
Media Channels

One of the water attractions that is very interesting and has the potential to be developed into a mainstay tourist destination in Banjar Regency and even in Kalimantan is the Riam Kanan Reservoir in Aranio District. The center of its attraction is the Riam Kanan dam building, the natural scenery around the reservoir and the social, economic and cultural activities of the people above and around the reservoir, which is one of the largest reservoirs in Indonesia. However, the potential of the water tourism object in Riam Kanan reservoir is not well known by both domestic and foreign tourists because the communication strategy program has not been maximized by the local government. An important factor in raising the image of ecotourism is the communication strategy policy in order to promote it to a wide audience. Communication strategy and Marketing Communication are the combination of communication planning and communication management to achieve a goal. The method used in this research is a qualitative approach with the type of case study research. Data collection techniques that researchers use are field research and literature study. The results showed that the communication strategy carried out by the Department of Tourism and Culture of Banjar Regency in enhancing the ecotourism image of the Riam Kanan reservoir has followed the procedure as in communication theories, namely Establishing Communicators. Setting Targets, Compiling communication messages and, selecting media, channels communication and also target market. The media used include outdoor media, small format media, print media, electronic media, internet and social media as well as other public communication channels. <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0765/a.php" alt="Hit counter" /></p>

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