scholarly journals COMMUNICATION STYLES IN PT XYZ

2019 ◽  
Vol 3 (2) ◽  
pp. 342
Author(s):  
Shelly Andelline
Keyword(s):  
Interpersonal Relationships ◽  
Likert Scale ◽  
Communication Style ◽  
Communication Styles ◽  
Negative Side ◽  
Know How ◽  
Questionnaire Form ◽  
Staff Level

Mengenal dan memahami gaya komunikasi sangat penting bagi seorang individu untuk mengembangkan keterampilan diri yang optimal. Dengan mengetahui dan memahami gaya komunikasi, seseorang dapat mengetahui kemampuan dan bakat mereka. Mereka akan tahu bagaimana meningkatkan hubungan interpersonal dalam berkomunikasi dalam organisasi. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis (a) Apa gaya komunikasi dominan yang digunakan berdasarkan level manajer, level supervisor dan level staf di PT XYZ? (B) Bagaimana meningkatkan hubungan interpersonal pada masing-masing Gaya Komunikasi? Metode yang digunakan dalam penelitian ini adalah dengan menyebarkan kuesioner kepada responden. Alat pengukur dalam bentuk kuesioner adalah skala likert. Sampel yang terlibat dalam penelitian ini adalah karyawan Ho di PT XYZ. Gaya Komunikasi ditentukan oleh seberapa sering kita menggunakan dua elemen penting seperti umpan balik dan pengungkapan. Dalam penelitian ini akan dibahas 4 gaya yang biasanya digunakan dalam komunikasi, yaitu gaya tertutup, gaya buta, gaya tersembunyi dan gaya terbuka. Dari empat gaya komunikasi yang dibahas di atas, tidak ada gaya komunikasi yang baik atau buruk karena masing-masing memiliki sisi positif dan negatif. Know and understand communication style is very important for an individual to develop their optimum self-skills. With knowing and understanding the communication style, someone could know their ability and talents. They will know how to improve interpersonal relationships in communicating in the organization. The purpose of this research is to know and analyze (a) What is the dominant communication style used based on manager level, supervisor level and staff level at PT XYZ? (b) How to improve interpersonal relationships on each Communication Style ? The method used in this research is by spreading questionnaire to the respondents. Instrument gauges in questionnaire form is likert scale. Sample involves for this research are the Ho employees in PT XYZ. Communication Style specified by how often we use two important element such as feedback and disclosure. In this research will discuss 4 styles usually used in communication, that is closed style, blind style, hidden style and open style. Of the four communication styles discussed above, there is no good or bad communication style because each have the positive and negative side.

scholarly journals Call them COVIDiots: Exploring the effects of aggressive communication style and psychological distance in the communication of COVID-19

2021 ◽  
pp. 096366252198919
Author(s):  
Haoran Chu ◽  
Shupei Yuan ◽  
Sixiao Liu
Keyword(s):  
Social Norm ◽  
Distance Perception ◽  
Negative Influence ◽  
Public Understanding ◽  
Communication Style ◽  
Communication Styles ◽  
Positive Outcomes ◽  
The Public ◽  
Aggressive Communication ◽  
Close Distance

This study examined the influences of perceived distance to communicator on the effects of aggressive style (i.e. personal attacks and intense languages) in communicating scientific issues such as COVID-19 to the public. With a multi-site experiment ( N = 464), we found that aggression led to a heightened violation of expected social norm regarding communication styles. However, the interpretation of violation varied depending on the individual’s perceived distance to the communicator. Close distance articulated the urgency and severity of COVID-19 risks conveyed with aggression, which further increased compliance with the message. Far distance perception amplified aggression’s negative influence on writer likeability. The findings showed that aggressive communication may generate positive outcomes when dealing with public understanding of scientific issues such as COVID-19, but communicators need to build a closer connection with their audience.

scholarly journals Gaya Komunikasi Sales Promotion Girl Suzuya Mall Bireuen

2021 ◽  
Vol 15 (1) ◽  
pp. 42-62
Author(s):  
Sitti Thursina ◽  
Anismar Anismar ◽  
Ratri Candrasari
Keyword(s):  
Nonverbal Communication ◽  
Participant Observation ◽  
Qualitative Approach ◽  
Sales Promotion ◽  
Communication Process ◽  
Communication Style ◽  
Communication Styles ◽  
Data Presentation ◽  
Ideal Body ◽  
Depth Interviews

The purpose of this study is to describe verbal and nonverbal communication styles as well as obstacles in the communication process carried out by SPG. This study uses a qualitative approach. Data collection techniques are passive participant observation, in-depth interviews, and documentation. Informants were determined using a purposive technique. Data analysis was carried out through several stages, namely data reduction, data presentation, conclusion drawing, and verification. The results of this study indicate that the communication style used by SPGs is more dominated by nonverbal communication such as showing friendly facial expressions, eye contact with consumers, ideal body posture, matching clothes and make-up, managing physical closeness with consumers, and using time as good as possible. AbstrakTujuan penelitian ini adalah mendiskripsikan gaya komunikasi verbal dan nonverbal serta hambatan-hambatan dalam proses komunikasi yang dilakukan oleh seorang SPG. Penelitian ini menggunakan pendekatan kualitatif. Teknik pengumpulan data berupa observasi partisipan pasif, wawancara mendalam, dan dokumentasi. Cara penentuan informan menggunakan teknik purposive. Dalam menganalisis data peneliti melalui beberapa tahap yaitu reduksi data, penyajian data, penarikan kesimpulan, dan verifikasi. Hasil dari penelitian ini menunjukkan bahwa gaya komunikasi yang dilakukan oleh para SPG lebih didominasi oleh komunikasi nonverbal seperti menunjukkan ekspresi wajah yang ramah, kontak mata dengan konsumen, postur tubuh yang ideal, pakaian dan riasan yang senada, mengatur kedekatan fisik dengan konsumen, dan penggunaan waktu sebaik mungkin.

scholarly journals Rhetorical questions as aggressive, friendly or sarcastic/ironical questions with imposed answers

ExELL ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 68-82
Author(s):  
Džemal Špago
Keyword(s):  
Common Ground ◽  
Peer To Peer ◽  
The Other ◽  
Communication Style ◽  
Communication Styles ◽  
Social Standing ◽  
Frequency Of Use ◽  
Different Types ◽  
Rhetorical Questions

AbstractRhetorical questions (RQs), as a cross-breed of questions and statements, represent an effective tool in putting forward the Speaker’s ideas, as well as influencing the ideas and opinions of other people. Because of their communicative effectiveness and multifunctionality, they are frequently used in different contexts and for different purposes, and, as such, they represent an interesting topic for further research. The aim of this paper is threefold: (i) to explore the nature of the implied answer to RQs, (ii) to offer a classification of RQs based on the Speaker’s communication style, and (iii) to examine whether (or to what extent) the Speaker-Addressee relationship (peer-to-peer, superior-to-inferior, inferior-to-superior) influences the selection and frequency of use of different types of RQs. Using Stalnaker’s (2002) model of Common Ground and Caponigro and Sprouse’s (2007) concepts of Speaker’s and Addressee’s Beliefs, the author redefines the nature of the answers implied by RQs, claiming that they are imposed on the Addressee rather than mutually recognized as obvious. Based on the model of communication styles as defined by Yuan et al. (2018), RQs are classified into aggressive, friendly and sarcastic/ironical questions with imposed answers. The analysis of the corpus, which consisted of 275 RQs taken from ten American movie scripts, showed that friendly RQs are more common than the other two types, and that, in instances where one of the interlocutors is in a superior position, superior-to-inferior RQs are by far more common than vice versa. The finding that RQs asked by inferiors make up less than a third of RQs occurring between interlocutors with different social standing is in line with the view that answers to RQs are imposed on Addressees.

What to say on social media and how

2019 ◽  
Vol 29 (5/6) ◽  
pp. 691-707 ◽  
Author(s):  
Jintao Wu ◽  
Junsong Chen ◽  
Honghui Chen ◽  
Wenyu Dou ◽  
Dan Shao
Keyword(s):  
Social Media ◽  
Service Providers ◽  
Online Communication ◽  
Communication Style ◽  
Customer Engagement ◽  
Communication Styles ◽  
Message Content ◽  
Content Type ◽  
Moderating Factors ◽  
Building Community

Purpose The purpose of this paper is to investigate how nonprofit service providers can better engage their customers through online communication. It identifies two communication styles and three communication functions, and examines their impact on customer commenting, customer liking and customer sharing. Design/methodology/approach Similar to Python for Facebook, a software package for the automatic retrieval of web page content was developed specifically for this study to extract data from the microblog Sina Weibo. Following the successful retrieval of 1,500 randomly selected messages from 34 universities in China, a two-level regression was performed using Mplus 7 to examine the association between the proposed relationships. Findings The findings reveal that messages with a friendly communication style increase both the number of comments and their positive tone; an authoritative style has no effect on customer engagement. The functions associated with message content (spreading information, building community or promoting action) influence customer liking and sharing. Building community tends to engage more customers than spreading information; promoting action often generates the least customer engagement in social media settings. Originality/value The study fills an important research gap in the service marketing literature as it pertains to nonprofit service organizations (i.e. universities) by identifying two types of online identities based on the communication style and the messages posted on social media. This study is the first to investigate the relationship between identity type and audience engagement, and to analyze the moderating factors of this relationship.

How Do You “Like” My Style? Examining How Communication Style Influences Facebook Behaviors

2015 ◽  
Vol 8 (3) ◽  
pp. 276-292 ◽  
Author(s):  
Courtney Hodge ◽  
Joseph A. Pederson ◽  
Matthew Walker
Keyword(s):  
Social Networking ◽  
Social Networking Sites ◽  
Communication Strategies ◽  
Personal Communication ◽  
Communication Style ◽  
Communication Styles ◽  
Marketing Communication ◽  
Sports Fans ◽  
Attitudes And Behaviors ◽  
User Attitudes

Given the increasing popularity of social-networking sites, it is extremely important for brand managers involved with Internet-based communication platforms to evaluate whether their communication strategies are positively influencing user attitudes and behaviors toward their brands. This article aims to address this need by investigating how sports fans respond to various marketing communication styles via Facebook posts. Using a case-manipulation design, this study empirically examines the relation among communication styles and individual willingness to engage in 4 common Facebook behaviors (i.e., “comment,” “like,” “share,” and “RSVP”). The results indicate that a personal communication style enhanced individual willingness to “comment” on Facebook posts, while the colorful style enhanced individual willingness to “like” and “RSVP” to Facebook events.

Individual Communication Styles

1988 ◽  
Vol 14 (1) ◽  
Author(s):  
Raissa Dragneva
Keyword(s):  
Interpersonal Communication ◽  
Leisure Time ◽  
Social Groups ◽  
Communication Style ◽  
Communication Styles ◽  
Way Of Life ◽  
Time Correlations ◽  
Integrated Studies ◽  
Communication Activity ◽  
Number Of Individuals

SummaryThe article presents a brief description of a series of integrated studies on the communication style and way of life of individual personalities, bearers of the basic personality systems, provisionally called synthetic-reflective and analytic-active. A set of psychological, psycho-linguistic and sociological methods has helped investigate the ways of communication behaviour of a number of individuals in various kinds of communication (small social groups, binary interpersonal communication between spouses and close friends, communication with objects of culture and spending leisure time). Correlations were drawn between the communication activity and the components of the basic personality system.

scholarly journals Teachers’ Misbehaviours in Class and Students’ Reactions: A Case Study

2021 ◽  
Vol 9 (3) ◽  
pp. 97-114
Author(s):  
Reem Alkurdi ◽  
Sharif Alghazo
Keyword(s):  
English Language ◽  
Mean Value ◽  
Language Teachers ◽  
Communication Style ◽  
Communication Styles ◽  
Student Teacher Relationship ◽  
Efl Teachers ◽  
English Language Teachers ◽  
The Mean

This study aims to investigate English as a Foreign Language (EFL) teachers’ misbehaviours in class and their students’ reactions to these misbehaviours. Towards this end, 60 classroom observations of six English language teachers (N=10 each) were conducted at a public school in Jordan. Moreover, a survey was used to elicit 201 students’ reactions to their teachers’ misbehaviours by gauging their satisfaction with the teachers’ communication styles. Finally, the teacher participants were interviewed in order to more deeply understand why such misbehaviours occurred. Analysis of the data is grounded in the Expectancy Violation Theory. The results revealed that when the mean value of teachers’ communication style was more than 3 on a 5-point Likert Scale, the students often perceived their teachers as being positive, and the students compensated most of their teachers’ misbehaviours. However, when the mean value was below 3, the teachers were perceived as being negative, and the students reciprocated for most of the misbehaviours. The results also showed that the students are more tolerant towards their teachers’ misbehaviours as long as the teacher is perceived to be positive. The study provides insights into understanding the student-teacher relationship in EFL classes.

scholarly journals COMMUNICATIVE STYLES IN THE NOVEL “SANG ETNOGRAF”

2021 ◽  
Vol 8 (1) ◽  
pp. 106
Author(s):  
Satriani Satriani
Keyword(s):  
Speech Act ◽  
Communication Strategies ◽  
Discourse Markers ◽  
Language Choice ◽  
Communication Style ◽  
Communication Styles ◽  
The Novel ◽  
Cultural Aspects ◽  
Language Choices ◽  
Address Terms

The research is about the study of communication style based on the reader’ perspectif on novel “Sang Etnograf” by Murni Mahmud. the researchers tried to investigate the communication strategies of the performers in textual dialogues of a novel which includes linguistic form and some cultural aspects in Bugis society.The findings of this study are there are five extract based on the kinds of speech act production , there are four extract about discourse markers , there are three extract about the language choices, there are five extract about the address terms and the last is about the regional term consists of three extract is about ergative pronoun, exclusive and inclusive.This research was successful in making an attempt of determining communicative styles used by the several characters in the dialogue of novel of “Sang Etnograf”. This research have presented some extract which talks about some aspect of communication styles such as the speech act production, discourse marker, address term, language choice and regional term.  

scholarly journals Mediating Effect of Customer Reliability in the Relationship of the Beauty Professionals' Communication Styles and the Intention to Revisit

2021 ◽  
Vol 27 (6) ◽  
pp. 1472-1481
Author(s):  
Jae-Rim Lee ◽  
Eun-Jun Park
Keyword(s):  
Regression Analysis ◽  
Mediating Effect ◽  
Mediation Effect ◽  
Communication Style ◽  
Communication Styles ◽  
Strategy Development ◽  
Essential Variable ◽  
Relationship Of ◽  
The Relationship ◽  
Intention To Revisit

This study aims to research the mediating effect of customer reliability in the relationship of the beauty professionals' communication styles and the intention to revisit to increase the reliability and revisitation of the customers who use beauty services. A self-administered survey with 23 questions related to general characteristics, communication styles, customer reliability, and intention to revisit was given to 413 customers. Through SPSS 20.0, frequency analysis, factor analysis, reliability analysis, regression analysis, and mediation regression analysis were performed. The result showed that communication style has 3 factors: cooperation type, control type, and professional type and that the customer reliability and the intention to revisit drew single factors, respectively. And all the effects of the beauty professionals' communication style on the customer reliability, the customer reliability on the intention to revisit, and the communication style on the intention to revisit appeared to have a positive effect. Also, the customer reliability showed the mediating effect in the relationship between cooperation type and the intention to revisit. And in the relationship of control type, professional type, and intention to revisit, by the full mediation effect, the customer reliability appeared to work as an essential variable in the relationship of communication style and intention to revisit. Based on this result, the author expects that this study can help expand the training for the communication style that fits the beauty service environment and create profits with the competitiveness reinforcement by the strategy development of proper service training and marketing for beauty professionals.

scholarly journals PRÁCTICA DEL QUQAWI (MERIENDA) EN LA ACTITUD IDENTITARIA DE LOS ESTUDIANTES DE LA INSTITUCIÓN EDUCATIVA SECUNDARIA AIMARA DE ACORA – PUNO

2014 ◽  
Vol 16 (01) ◽  
Author(s):  
RENÉ CONDORI FLORES
Keyword(s):  
High School ◽  
High School Students ◽  
Key Words ◽  
Likert Scale ◽  
Stratified Sampling ◽  
School Students ◽  
Common Experience ◽  
Palabras Clave ◽  
Questionnaire Form ◽  
The City

<h4 class="text-primary">Resumen</h4><p style="text-align: justify;">El presente estudio se realizó porque los estudiantes manifestaban vergüenza consumir alimentos andinos en la institución educativa, por tanto la importancia de la investigación reside en el fortalecimiento de la actitud identitaria a través de las prácticas del quqawi (merienda). Para ello se organizó una vez por semana dicha práctica, entre estudiantes y docentes, lo que permitió revalorar lo ancestralmente suyos lográndose la resocialización de los mismos. Según Llanque (1990), el respeto es reconocer aparte de su posición social, se respeta mucho a las personas de mayor edad, ancianos porque son depositarios del saber comunal. El objetivo del estudio fue determinar que la práctica del quqawi fortalece la actitud identitaria de los estudiantes del cuarto grado de la Institución Educativa Secundaria Aimara de la ciudad de Ácora. Se utilizó la técnica de la observación, la encuesta y como instrumentos la fichas de observación, cuestionario y escala de Likert e instrumentos auxiliares las fotografías, a partir de mayo a noviembre. La investigación corresponde al tipo mixto cuya población es de 115 estudiantes y se aplicó el muestreo estratificado. En consecuencia se llegó a los siguientes resultados el 63% de los estudiantes comparten el quqawi como una práctica natural en los distintos espacios; mientras el 23% se muestran indiferentes, por otro lado el 9% no aceptan y el 6% no consume lo andino. Esto significa que la práctica del quqawi si fortalece la actitud identitaria de los estudiantes como una vivencia natural y común, sin embargo aún existen formas de resistencia.</p><p><strong>PALABRAS CLAVE: </strong>* Actitud * andinos * identitaria * merienda * valores</p><h4 class="text-primary">ABSTRACT</h4><p><strong>THE PRACTICE OF TRADITIONAL COMMUNAL MEALS «QUQAWI» AND IDENTITY OF HIGH SCHOOL STUDENTS AT AIMARA HIGH SCHOOL OF ACORA - PUNO, PERU</strong></p><p style="text-align: justify;">The present study was undertaken because students expressed shame to eat traditional Andean food in school, so the importance of the research lies in strengthening the identity through practicing «quqawi». The practice was organized once a week, between students and teachers, allowing them to reassess their ancestral identity, and achieve resocialization. According to Llanque (1990), respect is recognized as separate from ones socio/economic position, traditionally the elders and elderly are very respected because they are repositories of communal knowledge. The aim of the study was to determine if the practice of «quqawi» strengthens identity of fourth year Aimara high school students in the city of Acora. Using observation techniques, an observation questionnaire form and the Likert scale. We also used photographs from May to November as auxiliary instruments. The research is mixed corresponding to a population of 115 students with applied stratified sampling. The following results were reached: 63% of the students share «quqawi» as a natural practice in different spaces; while 23% are indifferent, 9% would not participate and 6% do not consume Andean food. This means that the practice of «quqawi» strengthens identity of students as a normal and common experience, however there are still forms of resistance to this.</p><p><strong>KEY WORDS: </strong>* cultural * Andean * identity * aimara * tradition * values</p>

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