KUALITAS JASA PELAYANAN KARTU KUNING (AK1) DI DINAS TENAGA KERJA DAN TRANSMIGRASI KOTA BOGOR

2018 ◽  
Vol 4 (2) ◽  
pp. 66
Author(s):  
Anugrah Dwi Cahyo Prabowo ◽  
Beddy Iriawan Maksudi ◽  
Euis Salbiah
Keyword(s):  
Service Quality ◽  
Good Governance ◽  
Sampling Technique ◽  
Yellow Card ◽  
Literature Study ◽  
Waiting Room ◽  
Analysis Technique ◽  
The Relationship ◽  
Descriptive Method

A good governance is a government that carries out the best service in managing various types of services that exist in government institutions. The purpose of this study is finding out the relationship between the quality of yellow card service (AK1) service and community satisfaction in Manpower and Transmigration Service office of Bogor. This study used the theory of service quality from Zeithhaml, Parasuraman & Berry. The research method used descriptive method using quantitative. Data acquisition through Literature Study and Field Study. Meanwhile the data analysis technique uses Weight Mean Score (WMS) calculation. In collecting data using incidental sampling technique with the formula taro yamane with a population of service users as many as 122 people, a sample of 55 respondents. The results obtained by the assessment rate is 4.29 with a very good assessment of the results of the questionnaire processing of 55 respondents, this means that the overall service quality has been very good but there are still some shortcomings felt by users of this service as evidenced by the assessment among other dimensions because Inadequate and organized factors in the waiting room are also inadequate. Finally, the researchers suggested that there should be a focus on improving facilities and infrastructure in the yellow card service department, also expected to be able to make the latest innovations that can captivate people, good innovation is certainly the hope of many people, Researcher's advice is for the agency to create an Information Base and Job seeker data becomes one place in the application where the job market application can be accessed by the community itself.Keywords: Service Quality, Repairs, Facilities and Infrastructure

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

scholarly journals PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Hotel Timor Megah Kota SoE, TTS)

2020 ◽  
Vol 10 (3) ◽  
pp. 375-393
Author(s):  
Donar W Selan ◽  
Juita L D Bessie
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Total Sample ◽  
Coefficient Of Determination ◽  
Quality Of Services ◽  
Literature Study ◽  
Independent Variable ◽  
Mathematical Equations

More and more manufacturers are involved in meeting the needs and desires of customers, causing each company to set orientation to customer satisfaction as the main goal. There is a tendency that customer satisfaction or dissatisfaction can be influenced by the quality of services provided by the company. This research was conducted at the Timor Megah Hotel Kota SoE, TTS Regency. The purpose of this study is to determine the effect of service quality that can be measured by several dimensions, including: tangibles, responsiveness, reliability, assurance, and empathy on customer satisfaction Timor Megah Hotel. The independent variable (X) of this study is the dimension of service quality consisting of tangibles (X1), responsiveness (X2), reliability (X3), assurance (X4), and empathy (X5). While the dependent variable (Y) of this study is customer satisfaction. The sampling technique used is the Accidental Sampling technique, with a total sample of 99 people with the criteria of having stayed more than twice and staying period for 4 years (2015-2018). Data collection techniques used were interviews, questionnaires and literature study. After the data is collected, the data is then analyzed using descriptive techniques and multiple linear regression. From the analysis it is known that tangibles, responsiveness, reliability, assurance and empathy simultaneously and partially have a significant effect on customer satisfaction. From the results of the analysis can also be made mathematical equations: Y = 3,568 + 0,150X1 + 0,245X2 + 0,209X3 + 0,192X4 + 0,362X5. The coefficient of determination obtained shows that 87.2% of the level of customer satisfaction is influenced by tangibles, responsiveness, reliability, assurance and empathy.   Keywords: Tangibles, Responsiveness, Reliability, Assurance, Empathy and Customer Satisfaction.

scholarly journals KINERJA APARATUR TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN WALA KECAMATAN MARITENGNGAE KABUPATEN SIDENRENG RAPPANG

2020 ◽  
Vol 8 (3) ◽  
pp. 184-189
Author(s):  
Nur syawal Ashari ◽  
Muhammad Rais Rahmat ◽  
Abdul Jabbar
Keyword(s):  
Data Collection ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Female Gender ◽  
Validity And Reliability ◽  
Literature Study ◽  
The Public ◽  
Analysis Technique ◽  
Data Collection Technique

Apparatus on the quality of public services in Wala Village, Kecamatang Maritengngae, Sidenreng Rappang Regency. The population in conducting this study were people with male and female gender, amounting to 3,725 people from two environments, the data collection technique used was the Slovin formula with 92 results, taken based on purposive sampling technique. The type of research used is descriptive quantitative research, data collection techniques used are observation techniques, questionnaires, literature study, and documentation. The data analysis technique is using the validity and reliability tests using the SPSS 21.0 application and a Likert scale. Based on the research that was taken from the results of the questionnaire data, it was obtained that the recapitulation of the Apparatus Performance variable with a percentage of 67.4% was included in the "Good" category while the recapitulation of the Public Service Quality variable with a percentage of 69.6% was included in the "Good" category.

scholarly journals KUALITAS PELAYANAN PASANG BARU LISTRIK PRABAYAR DI PT PLN (PERSERO) UNIT LAYANAN PELANGGAN WOHA

2021 ◽  
Vol 5 (2) ◽  
pp. 162-170
Author(s):  
Sebtian Tri Putra ◽  
Ismunandar Ismunandar
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Secondary Data ◽  
Test Reliability ◽  
Reliability Test ◽  
Literature Study ◽  
Service Unit ◽  
Analysis Technique ◽  
Interview Questionnaire

The purpose of this study was to determine how the service quality of Prepaid Electricity Installations at PT PLN (Persero) WOHA Customer Service Unit. This type of research is descriptive, the data sources used are primary and secondary data. The research instrument used was a Likert scale questionnaire. The data collection techniques used were observation, interview, questionnaire, and literature study. The data analysis technique used is validity test, reliability test and one sample t test. The results showed that the service quality of prepaid electricity installations at PT. PLN Persero ULP. Woha more than 70% of expected (good).

scholarly journals THE RELATIONSHIP BETWEEN SPORTS FACILITY SERVICE QUALITY AND CUSTOMER SATISFACTION OF GOR SAPARUA

2021 ◽  
Vol 13 (1) ◽  
pp. 17
Author(s):  
Muhamad Rachmaan Kurniawan ◽  
Yudha Munajat Saputra ◽  
Nurlan Kusmaedi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Public Service ◽  
Human Life ◽  
Sampling Technique ◽  
Sports Facilities ◽  
Recreational Sports ◽  
The Relationship ◽  
Sports Activities

Public service is a government obligation in fulfilling the rights of every citizen. To facilitate the delivery of government services to the community, a public service model is needed. One of them in public service is sports. Of course, sports play an important role in the development of human life. Public sports facilities have played a very important role in promoting physical activity and participation in recreational sports activities. Therefore, there are significant efforts to continuously improve the image of recreational sports and to pursue the improvement of the service quality of public sports facilities. Several dimensions can be measured to determine service quality on customer satisfaction, including tangibility, reliability, assurance, responsiveness, and empathy. This study aims to determine whether there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall, Bandung City. This type of research is correlational and the method used is quantitative with an accidental sampling technique with a sample size of 100 respondents. The overall result of the study is that there is a relationship between service quality and customer satisfaction who visits Saparua Sports Hall.

scholarly journals ANALISIS KEPUASAN KONSUMEN PERUSAHAAN OTOBUS (PO) WASPADA BENGKULU

2021 ◽  
Vol 4 (3) ◽  
pp. 69
Author(s):  
Markoni Markoni
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Employee Performance ◽  
Sampling Technique ◽  
Quality Standards ◽  
Waiting Room ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Ease Of Access

This study aims to determine the level of customer satisfaction PO Waspada Bengkulu. The sample size is 75 people, and the incidental sampling technique. Data collection using a questionnaire, and then analyzed using the Customer Satisfaction Index (CSI) method, taking into account the level of consumer interest and employee performance levels. There are ten service elements studied, which include Employee Friendliness, Service Speed, Clarity of Departure Information, Waiting Room Comfort, Environmental Security, Passenger and Goods Safety, Ease of Access, Clarity of Rights and Obligations of Passengers, Clarity of Service Procedures, and Justice in Service Delivery. Customer Satisfaction Index (CSI) PO. Waspada Bengkulu that was obtained amounted to 74.1979 including Category (B) or Good. This shows that consumers of PO.Waspada Bengkulu can be said to be satisfied with the service they receive from the Company's employees. Judging from each service in general. Consumer PO. Waspada Be ngkulu satisfied with the service they received, because of the ten Service Elements studied, only one was included in Category (C) or not good, namely the service element, while the others were included in Category (B) or Good, there was even one element. namely Excessive Access Speed due to Very Good Employee Performance (A) while the interests of Consumers are ordinary. To maintain the quality of service to consumers and consumers who are satisfied with the services provided, it is suggested to the PO Management. Waspada Bengkulu to establish Service Quality Standards and establish Guidelines for Implementation of Service Quality Standards or Standard Operating Procedures (SOPs), supervise and evaluate periodically the implementation of services to consumers.

scholarly journals RELASI MAKNA ANTARKLAUSA DALAM KALIMAT MAJEMUK BAHASA TONYOOI RELATIONSHIPS IN THE MEANING OF INTERKLAUSA IN A ADVANCED SENTENCE TONYOOI LANGUAGE

2021 ◽  
Vol 16 (1) ◽  
pp. 46
Author(s):  
Nurul Masfufah
Keyword(s):  
Data Analysis ◽  
Descriptive Analysis ◽  
Note Taking ◽  
Literature Study ◽  
Data Analysis Technique ◽  
Analysis Technique ◽  
The Relationship ◽  
Compound Sentence ◽  
Descriptive Method

AbstrakKajian terhadap bahasa Tonyooi sampai saat ini masih tergolong minim, khususnya kajian mikrolinguistiknya. Pada tataran sintaksis, termasuk di dalamnya relasi makna antarklausa belum banyak disentuh oleh para peneliti dan pemerhati bahasa Tonyooi.  Oleh karena itu, tulisan ini akan mengkaji atau mendeskripsikan relasi makna antarklausa dalam kalimat majemuk bahasa Tonyooi. Kajian ini menggunakan metode deskriptif. Sumber data berasal dari wacana tulis dan lisan yang menggunakan kalimat majemuk. Pengumpulan data dilakukan dengan metode dokumentasi (studi pustaka) dan wawancara dengan teknik simak dan catat. Sementara itu, teknik analisis data yang digunakan, yaitu teknik analisis deskriptif. Berdasarkan hasil kajian, diperoleh beberapa simpulan, yaitu Berdasarkan relasi antarklausanya, kalimat majemuk bahasa Tonyooi dibedakan atas kalimat majemuk setara dan kalimat majemuk bertingkat. Dalam kalimat majemuk setara ditemukan tiga relasi makna, yaitu makna penjumlahan,  pemilihan, dan pertentangan. Sementara itu, dalam kalimat majemuk bertingkat setidaknya memiliki sepuluh relasi makna antarklausa, yaitu makna kesyaratan, tujuan, penyebaban, hasil atau akibat, perbandingan, sangkalan, cara, alat, kewaktuan, dan atributif.  Konjungtor yang digunakan untuk menjalin hubungan antarklausa cukup variatif. Namun, jumlahnya tidak sebanyak dalam bahasa Melayu Kutai ataupun dalam bahasa Indonesia.Kata kunci: relasi makna, klausa, kalimat majemuk, bahasa Tonyooi AbstractThe study of the Tonyooi language is still relatively minimal, especially its microlinguistic studies. At the syntactic level, including the meaning relation between clauses, has not been touched by many researchers and observers of the Tonyooi language. Therefore, this paper will examine or describe the meaning relations between clauses in compound sentences in Tonyooi. This study uses a descriptive method. Sources of data come from written and oral discourses that use compound sentences. The data was collected using the documentation method (literature study) and interviews with the observation and note-taking technique. Meanwhile, the data analysis technique used is descriptive analysis technique. Based on the results of the study, several conclusions were obtained, namely based on the relation between the clauses, the Tonyooi language compound sentences are differentiated into equivalent compound sentences and multilevel compound sentences. In an equivalent compound sentence, three meaning relations are found, namely the meaning of addition, selection, and contradiction. Meanwhile, in multilevel compound sentences there are at least ten interlausal meaning relations, namely the meaning of requirements, goals, causes, results or consequences, comparisons, denials, means, tools, timing, and attributes. The conjunctor used to establish the relationship between clauses is quite varied. However, the numbers are not as high as in Kutai Malay or in Indonesian.Key words: meaning relation, clause, compound sentence, Tonyooi language

scholarly journals Pengaruh Layanan Samsat Corner, Kesadaran Wajib Pajak, Sosialisasi Perpajakan dan Kualitas Pelayanan pada Kepatuhan Wajib Pajak Kendaraan Bermotor

2019 ◽  
Vol 29 (2) ◽  
pp. 630
Author(s):  
Laila Susanti ◽  
Putu Ery Setiawan
Keyword(s):  
Service Quality ◽  
Sampling Method ◽  
Motor Vehicle ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Analysis Technique ◽  
Questionnaire Method ◽  
Positive Effect

This research was conducted at the Joint Office of SAMSAT Denpasar. The number of samples used in this study were 100 respondents with a sampling technique that is proportionate stratified random sampling method. Data collection in this study was conducted by a questionnaire method with data analysis technique used is multiple linear regression analysis. The results showed that SAMSAT corner service, taxpayer awareness, tax socialization, and service quality had a positive effect on motor vehicle taxpayer compliance. This means that the better SAMSAT corner service, awareness of taxpayers, tax socialization, and quality of service will also increase motor vehicle taxpayers compliance in terms of meeting their tax obligations. Keywords : SAMSAT Corner Service; Taxpayer Awareness; Tax Socialization; Service Quality; Motor Vehicle Taxpayer Compliance.

scholarly journals Job Insecurity Sebagai Variabel Pemoderasi dalam Hubungan Ketidakpastian Lingkungan Pada Kinerja Pegawai Inspektorat Provinsi Bali

2019 ◽  
Vol 29 (1) ◽  
pp. 405
Author(s):  
Tjokorda Istri Chitra Anandari Pemayun ◽  
I Made Andika Pradnyana Wistawan
Keyword(s):  
Linear Regression ◽  
Multiple Linear Regression ◽  
Good Governance ◽  
Job Insecurity ◽  
Employee Performance ◽  
Environmental Uncertainty ◽  
Sampling Technique ◽  
Purposive Sampling ◽  
Analysis Technique ◽  
The Relationship

The purpose of this study was to determine the effect of environmental uncertainty on employee performance and knowing job insecurity can strengthen the relationship between uncertainty over the performance of employees of the Inspectorate of Bali ProvinceSampling in this study using purposive sampling technique. The analysis technique used is multiple linear regression. The results showed that environmental uncertainty had no effect on employee performance, job insecurity had a negative and significant effect on employee performance, and moderating insecurity jobs strengthened the influence of environmental uncertainty on employee performance. The Inspectorate Staff of the Province of Bali is good enough in carrying out their duties, so that environmental uncertainty does not affect performance. But the Inspectorate inspector should provide motivation to grow the confidence of his employees and continue to improve teamwork in finding the latest information to make decisions and realize good governance. Keywords : Employee Performance; Environmental Uncertainty; Job Insecurity.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

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