scholarly journals Analisis Tingkat Kepuasan Nasabah Terhadap Pelayanan PT. BPR Segara Anak Kencana Aikmel Lombok Timur

2020 ◽  
Vol 1 (1) ◽  
pp. 8-15
Author(s):  
Andhas Pebriani Karyadi ◽  
Junaidi Sagir ◽  
Handri Amien Effendi
Keyword(s):  
Data Analysis ◽  
Consumer Satisfaction ◽  
Essential Elements ◽  
Variable Number ◽  
Sample Survey ◽  
Survey Method ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Descriptive Research ◽  
Cartesian Diagram

The purpose of this research is to analyze and know the level of customer satisfaction and also to know the elements of service performance must be improved again by the PT. BPR Segara Anak Kencana Aikmel. This study uses the five dimensions of service quality with a variable number of sub-15 sub-variables. Type of research used in this research is descriptive research with a sample survey method. Population used in this study is the customer of PT. BPR Segara Anak Kencana Aikmel in 2008 which amounted to 5307 people while the determination of the number of respondents is determined by the formula slovin, taking respondents used Accidental sampling techniques. This study uses a sample of 100 respondents. Method of data collection using questionnaires, and as a tool of data analysis, the author uses the Consumer Satisfaction Index and a Cartesian diagram. From the results of data analysis writer get 2 important result are: Quality of service at PT. BPR Segara Anak Kencana Aikmel based overall GPA in accordance with the customer response is expressed very well or very satisfactory. And based on the description of a Cartesian diagram, it can be concluded that the essential elements that should be raised again the performance elements of the existing services in Quadrant A, because in this quadrant are service elements that have not been implemented well by the PT. BPR Segara Anak Kencana Aikmel

scholarly journals Analisis Tingkat Kepuasan Konsumen terhadap Kualitas Produk Honda Merek Vario

2021 ◽  
Vol 2 (1) ◽  
pp. 19-25
Author(s):  
Baiq Diah Kusumawati
Keyword(s):  
Product Quality ◽  
Consumer Satisfaction ◽  
Sample Survey ◽  
Survey Method ◽  
Satisfaction Index ◽  
Quality Dimension ◽  
Perception Of Quality ◽  
Quality Of Products

The purpose of this study is to know the level of consumer satisfaction with the quality of products (appearance, characteristics, reliability, durability, service, aesthetics, and perception of quality) attached to the Honda Vario and to know which of the seven dimensions of product quality (appearance, characteristics, reliability, durability, service, aesthetics, and perception of quality) attached to the Honda Vario provide the most optimal satisfaction. The type of research used is associative research with sample survey method. Determination of the number of respondents is determined by slovin formula, then the taking of respondents using stratified proportional random sampling techniques. This study used 84 respondents who are buyers and users of Honda Vario. The method of data collection using questionnaires, then as a tool of analysis of the author's data using the Consumer Satisfaction Index and Cartesian Diagram. Based on the analysis can be concluded: 1) The level of consumer satisfaction to the quality of products attached to the Honda Vario based on overall GPA in accordance with the consumer response is stated to be very good or very satisfactory; 2) Of the seven dimensions of product quality that provide the most optimal satisfaction based on cartesian diagrams, namely: characteristics, reliability, service, aesthetics and perception of quality. By looking at respondents' responses about the quality dimension of the product attached to the Honda Vario, it is necessary to improve the quality of the product in order to provide higher satisfaction in the future

scholarly journals Studi Kepuasan Pelanggan Terhadap Pelayanan Air Bersih Perumda Tirta Muaro Unit Teluk Singkawang

2021 ◽  
Vol 4 (2) ◽  
pp. 69
Author(s):  
Siti Umi Kalsum ◽  
Asih Suzana ◽  
Amira Qotrunada Harahap
Keyword(s):  
Rural Areas ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Survey Method ◽  
Statistical Research ◽  
Five Dimensions ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Spss Software ◽  
Number Of Customers

PERUMDA Tirta Muaro Unit Teluk Singkawang in the dimension of assurance is still not good. As evidenced by the low scope of service in this unit. Marked by the number of customers in 2020 as many as 2035 people. While the population of Sumay Subdistrict in 2020 as many as 21,398 people (Tebo Regency in Numbers, 2021). This means that the service coverage is 9.5%. This has not met the government's target of drinking water services of 75% for rural areas (Permen PU No. 13, 2013).This type of research includes explorative descriptive research using qualitative statistical research techniques. This research method uses survey method with customer population of PERUMDA Tirta Muaro Unit Teluk Singkawang. Sampling techniques using slovin formula. The analysis technique uses multiple linear regression analysis, with F test and t test using SPSS software. The results of the study that the level of customer satisfaction based on respondents' responses to 5 (five) dimensions of service quality received a score of 3.54 in the category of satisfied.

scholarly journals Patient’s opinion about tangible aspect of Universitas Padjadjaran Dental Hospital

2014 ◽  
Vol 26 (2) ◽  
Author(s):  
Endrou Daulat Perkasa ◽  
Sri Susilawati ◽  
Grace Virginia Gumuruh
Keyword(s):  
Service Quality ◽  
Consumer Satisfaction ◽  
Mean Value ◽  
Survey Method ◽  
Patient’S Satisfaction ◽  
Descriptive Research ◽  
Research Survey ◽  
Dental Hospital ◽  
Quality Dimensions ◽  
Service Quality Dimensions

Introduction: Every hospital seeks to provide the best service quality in order to fulfill patient’s expectations. One of the service quality dimensions’ indicator of consumer satisfaction is tangible aspect. Tangible describes the availability of facilities and physical performance that can be directly perceived by consumers, readily defined as representation the patient’s satisfaction level of hospital service quality. The purpose of this study was to determine the patient’s opinion about tangible aspect in RSGM UNPAD. Methods: The study was conducted using a descriptive research survey method. sampling method using purposive technique sampling. Data obtained from a survey conducted by researcher from patients who had received treatment at RSGM UNPAD. A questionnaire was used as validation instrument. Results: The service elements of the appearance in non-medical employees which have an mean value of 3.036.Tangible aspect of RSGM UNPAD has total mean value of 2,684. This result include the employees’s performance, location of RSGM and some facilities available in RSGM. The results of the study in table 3 show the service elements of UNPAD RSGM facilities have an mean value of 1,985. mean value of dimension of the physical appearance dimensions of RSGM UNPAD of 2.684. Conclusion: RSGM UNPAD have good mean value in tangible aspects according to patient’s opinion.

scholarly journals Consumer Satisfaction Study towards Boost with Special Reference to Chennai City

2021 ◽  
Vol 11 (2) ◽  
pp. 1933-1940
Author(s):  
Dr. Kalaivani M.
Keyword(s):  
Special Reference ◽  
Research Design ◽  
Consumer Satisfaction ◽  
Sample Survey ◽  
Purchase Decision ◽  
Satisfaction Level ◽  
Descriptive Research ◽  
Consumer Expectations ◽  
Factors Influencing ◽  
Chennai City

Health drink is one of the growing market today in India, It has been focused for every people especially for children. Most of the parents have considered this health drinks as a greater supplement food for their growing children and that makes every producer to concentrate to give qualifiable product according to the customer and consumer expectations. Due to the large number of Producers in the market, the consumer are getting confused and lot of factors influencing them to take purchase decision. This study is focused on Consumer satisfaction towards Boost (health Drinks) with special reference to Chennai City. It is based on the factors influencing on purchase behaviour of the consumer conducted a sample survey among the consumer to know their satisfaction level on Boost. Descriptive research design has been used in this study and the data were collected through questionnaire with 130 sample. Study found that more than 82% of the consumers are satisfied and highly satisfied of using Boost. Hence overall Consumer satisfaction towards boost is High.

East Java Msme E-Commerce Opportunities In The 4.0 Era Innovative Entrepreneurship Management Development

2020 ◽  
Vol 11 (1) ◽  
pp. 27-27
Author(s):  
Elya Kurniawati ◽  
Imamul Huda Al Siddiq ◽  
Idris
Keyword(s):  
Customer Service ◽  
Consumer Satisfaction ◽  
Small And Medium Enterprises ◽  
Pearson Correlation ◽  
Survey Method ◽  
Customer Expectations ◽  
Descriptive Research ◽  
Business Entities ◽  
Quantitative Descriptive ◽  
Medium Enterprises

E-commerce is an innovation employed by East Java Micro, Small, and Medium Enterprises. It is used to seize opportunities in developing innovative entrepreneurial management. Innovation is crucial for business entities' survival in the 4.0 era, including Micro, Small, and Medium Enterprises (MSMEs). Exploiting opportunities and innovations is the key to creating new products that ensure MSMEs survival. The purpose of this research was to determine the following perceptions: (1) e-commerce opportunities in influencing consumer satisfaction and trust, (2) e-commerce opportunities in providing the best customer service, (3) e-commerce opportunities in satisfying customer expectations, (4) e-commerce threats to MSMEs. This research is quantitative descriptive research. The research method used was a survey method utilizing questionnaires and interviews on East Java MSMEs. Data analysis used Pearson Correlation Product Moment analysis. The research results exhibited the following e-commerce opportunities: (1) influences satisfaction and trust in performing transactions, (2) provides the best service, (3) satisfying customer expectations, (4) not being a threat to MSMEs. Keywords: Era 4.0, Innovative Management, MSMEs, E-Commerce

scholarly journals ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN DABU – DABU LEMONG BOULEVARD KARANGRIA

2020 ◽  
Vol 16 (2) ◽  
pp. 159
Author(s):  
Herlina Anggie Tangkere ◽  
Joachim Noch Karel Dumais ◽  
Tommy Fredy Lolowang
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Sampling Method ◽  
Secondary Data ◽  
Primary Data ◽  
Descriptive Data ◽  
Satisfaction Index ◽  
Direct Observations ◽  
Research Analysis

The purpose of this study was to analyze the level of customer satisfaction with the services provided by the "Dabu-Dabu Lemong" restaurant. This research was conducted from December to February 2020. The data used in this study are primary data and secondary data. The sampling method in this study uses accidental sampling. Primary Data is data obtained through interviews and direct observations or observations. Interviews were conducted with management and customers. Questionnaires were distributed to customers as respondents. Secondary Data is the collection of data from other parties in the form of data obtained from various sources of linear study including books, internet, journals, and the results of previous research. Analysis of the data used is descriptive data analysis using a Likert scale. The results showed that the overall level of customer satisfaction with service at "Dabu-dabu Lemong" Boulevard Boulevard Karangria classified as very satisfied with the consumer satisfaction index figure of 80.9%.*eprm*

scholarly journals KEPUASAN KONSUMEN TERHADAP PASTA GIGI DAUN SIRIH (Piper betle L.) DI KOTA SURAKARTA

2021 ◽  
Vol 21 (1) ◽  
pp. 14-19
Author(s):  
Aprilia Yuanita Anwaristi
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Piper Betle ◽  
Index Method ◽  
Betel Leaf ◽  
Satisfaction Index ◽  
Customer Satisfaction Index

The widespread use of betel leaf herbal toothpaste was because that toothpaste has commercially available and recently the interest in products based on natural ingredients has increased. This study aimed to determine the level of consumer satisfaction with the attributes of betel leaf toothpaste in Surakarta. Data analysis using the CSI (Customer Satisfaction Index) method. The research was conducted from August to November 2020 in various supermarkets in Surakarta with 100 consumers as respondents. The results showed that consumer satisfaction with betel leaf toothpaste in the supermarket in Surakarta was in the satisfied category (70.56%). The order of consumer satisfaction with the attributes of betel leaf toothpaste is the attribute of toothpaste color, taste, price, and packaging. Consumers are satisfied because their expectations in shopping for betel leaf toothpaste at supermarkets in Surakarta have been fulfilled.

scholarly journals PENGARUH PERSEPSI KEYAKINAN DAN BAGI HASIL TERHADAP MINAT MENABUNG DI BANK SYARIAH

2019 ◽  
Vol 23 (1) ◽  
pp. 1-10
Author(s):  
Sugeng Hariadi ◽  
Sari Angriani
Keyword(s):  
Data Analysis ◽  
Profit Sharing ◽  
Survey Method ◽  
Islamic Banking ◽  
Business Activity ◽  
Islamic Banks ◽  
Descriptive Research ◽  
Quantitative Descriptive ◽  
Banking Institution

Islamic Banking is a banking institution that runs with the principles of sharia. In every business activity, Islamic banks always use the laws of Islam listed in the Qur’an and Hadith. This study aims to determine the influence of perceptions of beliefs, and profit sharing perceptions of interest in saving. This research is a quantitative descriptive research with survey method. The population in this study are Surabaya students who are saving in Bank Sharia. Instrument test, classical assumption test, and data analysis test in this study using SPSS. From the results of the study, it is known that the perception of belief has a positive and significant effect to the interest of saving, and the perception of the results have a positive and significant impact on interest in saving.

PENGARUH DESAIN PRODUK DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN PADA HONDA SCOOPY PADA ASTRA MOTOR

2021 ◽  
Vol 2 (2) ◽  
pp. 211-222
Author(s):  
Dita Asriani ◽  
Muhajirin Muhajirin
Keyword(s):  
Data Analysis ◽  
Product Quality ◽  
Product Design ◽  
Consumer Satisfaction ◽  
T Test ◽  
Survey Method ◽  
Test Analysis ◽  
Buy Back ◽  
Regression Correlation ◽  
Scale Data

Satisfying consumer needs is the dream of every company. Apart from being an important factor for the company's survival, meeting consumer needs can increase its superiority in competition. Consumers who are satisfied with product design and product quality tend to buy back the product and reuse the product when the same need arises at a later date. This study aims to determine the effect of product design and product quality on consumer satisfaction at Honda Scoopy on Astra Motor. This study uses a quantitative approach with a survey method, while this type of research includes associative research. The population in this study are consumers who have used Honda Scoopy, the number of samples taken in this study were 100 respondents. The sample used in this study was purposive sampling. The research instrument used a questionnaire with a Likert scale. Data analysis used multiple linear regression, correlation test, determination test, partial test analysis with t test and f test (simultaneous). To test the effect between variables using SPSS (Statistical Service Product Solutions) version 23.00. The results based on the t test (partial) show that product design affects customer satisfaction, product quality affects product satisfaction, while product design and product quality simultaneously affect product satisfaction.

scholarly journals ANALISIS MINAT MENABUNG NASABAH DI BANK BCA SYARIAH CABANG SIDOARJO

2019 ◽  
Vol 23 (2) ◽  
pp. 75-84
Author(s):  
Nafisa Rismayanti ◽  
Sugeng Hariadi ◽  
Mintarti Ariani
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Product Quality ◽  
Significant Influence ◽  
Profit Sharing ◽  
Survey Method ◽  
Online Questionnaire ◽  
Descriptive Research ◽  
Quantitative Descriptive

The research was distributed by certain important factors to decide to save or invest. Clients also pay attention to service and savings products offered by the bank so that the customer would like to use it. Clients always want products that canmeet their needs, and asked the bank to provide the best service. Those factors are one of the things that affects the interests and needs of the behavior of customers. The purpose of this research is to know the influence of the quality of service, product quality, and profit sharing the results against the interest of saving the customer at BCA Bank Syariah in Sidoarjo. This research is quantitative descriptive research with survey method. The number of samples as many as 100 respondents, this research instrument in the form of an online questionnaire. Test instruments, test the classical assumptions, and test data analysis in this research using SPSS 20.00. The results of this study showed that the quality of service (𝑿𝟏), quality savings products (𝑿𝟐), and profit sharing (𝑿𝟑) jointly have a significant influence on relations and against the interest of saving the customer (Y) with the value F of 106.989 with the value significance of determination coefficients and 0.000 (𝑹𝟐) worth 0.763 (76.3%).

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