scholarly journals The Relation Between The Perception Of Marketing Mix And The Decision To Have Outpatient Treatment In RSIJ Pondok Kopi In 2018

2020 ◽  
Vol 9 (1) ◽  
pp. 206-218
Author(s):  
Nindya Julianingsih ◽  
Mustakim Mustakim

The purpose of this research is to know the relation between the perception of marketing mix and the dedision to have outpatient treatment in RSIJ Pondok Kopi in 2018. This research conducted from April to June 2018 is descriptive-analytic research using the cross sectional design. The research involved 120 outpatients as the research sample using the purposive sampling technique. The research found that as many as 65 respondents ((54.2%)) decided to have an outpatient treatment. It also found that some aspects of marketing mix, which included products, price, place, promotion, human resources and process, were had a significant relation to the decision; meanwhile, the aspect of physical evident was found not to do so. Therefore, it is important that the hospital maintain and improve the quality of its delivered services through providing excellent, professional services and add bench seats on which patients sit waiting for prescribed drugs

IKESMA ◽  
2018 ◽  
Vol 14 (1) ◽  
pp. 45
Author(s):  
Yuliasfa Sirrul Hayati ◽  
Christyana Sandra ◽  
Yennike Tri Herawati

Marketing mix in hospital is ​​a group of controllable variables that can be used by hospitals to influence the reaction of service buyers. The marketing mix consisting of 7P (Product, Price, Place, Promotion, Process, Person, and Physical Evidence) can affect patient loyalty. This study aims to analyze the relationship between marketing mix and patient loyalty. The study method used is analytic with cross sectional design. The sample of study is 90 respondents using systematic random sampling technique. The result showed that most respondents rated the product mix (82%), the price mix (81%), the place mix (72%), the process mix (79%), the mix (84%), and the physical evidence mix (82% ) is good. However, most respondents rated promotion mix (92%) classified as less good. Based on the results, it is concluded that there is no significant relation between place mix and physical proof mix with patient loyalty, and there is significant relation between product mix, price mix, promotion mix, and process mix with patient loyalty. To increase loyalty patients can improve or maintain product mix, price mix, promotion mix, process mix, and people mix.


2021 ◽  
Vol 6 (3) ◽  
pp. 99-105
Author(s):  
Daphne . ◽  
Ida Yustina ◽  
Deli Theo

As people's standard of living increases, the demand for quality health also increases. Patient satisfaction is correlated with the quality of service in the hospital. By understanding the level of patient satisfaction, hospital management can learn and improve service quality. The study aims to determine the relationship between reliability, responsiveness, and empathy aspects with patient satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital. This research was an explanatory quantitative research with cross sectional design. The sample of this study amounted to 60 people and taken by accidental sampling technique. The data obtained through interviews using a questionnaire. The results showed that the level of patient satisfaction in Pharmacy Installations at Mitra Medika Amplas Hospital on reliability aspect was 63.3%, responsiveness aspect was 56.7% and empathy aspect was 81.7%. Based on the result of the research, the suggestion given to the service provider in this case Mitra Medika Amplas Hospital is to improve the performance of health service especially in Pharmacy Installation service by way of monitoring and evaluating periodically with the implementation of the service, evaluating and developing human resources, and infrastructure. Keywords: Reliability, Responsiveness, Empathy, Patient Satisfaction.


2020 ◽  
Vol 2 (2) ◽  
pp. 37-47
Author(s):  
Sana Widianti ◽  
Rita Patriasih ◽  
Cica Yulia

Abstract Underweight is a health disorder which is caused imbalance of nutrient needed for growth. The direct factor of underweight are food intake and infectious diseases. Foods consumed by toddlers will become a habit and form eating habit for toddlers. Caused of underweight are still a problem in west java, one of which is in Puskesmas Ciumbuleuit. The research was aimed to find eating habit toddlers recorded in Puskesmas Ciumbuleuit. The method was quantitative descriptive with cross-sectional design. The population of was 70 mother who have of toddlers underweight status. The sampling technique used was purposive in consideration of toddlers underweight status of was 4 to 5 years old already active consumers therefore the sample of the research was 20 people. The result of research that 55% of toddlers was only eating and snacking twice a day,77,5% of toddlers feeding schedule was irreguler, the quantity of toddler eating did not  meet daily nutrition needs since the average intakes of staple food 177,9 gram, 48,4 gram of animal protein 9,75 gram of vegetables protein, 32,7 gram of vegetable, 11,6 gram of fruit, 32,8 gram of milk, the quality of 85% of toddler feeding was energy deficit, 70% of them were protein deficit, 95% was fat deficit,77,5% of toddler eating variation was not varied. Recommendations for related institutions are expected to provide knowledge and mentoring to the eating habit in toddlers underweight status, for mother of toddlers pay attention to food consumed by children so that it will produce a good eating habit. Keywords: eating habits, toddler, underweight status. Abstrak Gizi kurang adalah gangguan kesehatan ketidakseimbangan zat gizi yang diperlukan untuk pertumbuhan. Faktor langsung penyebab gizi kurang adalah asupan makanan dan penyakit infeksi. Makanan yang dikonsumsi balita akan menjadi kebiasaan dan terbentuklah pola makan pada balita. Kasus gizi kurang masih menjadi masalah di Jawa Barat, salah satunya di puskesmas Ciumbuleuit. Tujuan pemelitian ini untuk mengetahui pola makan anak balita status gizi kurang yang tercatat di puskesmas Ciumbuleuit Bandung. Metode yang digunakan deskriptif kuantitatif dengan desain cross-sectional. Populasi sebanyak 70 orang ibu yang memiliki balita status gizi kurang. Teknik pengambilan sampel adalah purposive dengan pertimbangan anak balita yang memiliki status gizi kurang berusia 4-5 tahun sudah menjadi konsumen aktif. Sampel penelitian ini adalah 20 orang ibu balita gizi kurang. Penelitian diperoleh mengenai frekuensi makan dalam sehari lebih dari setengahnya (55%) balita makan hanya dua kali dalam sehari dan mengkonsumsi snack dua kali. Jadwal makan anak balita sebagian besar (77%) tidak teratur. kuantitas makan balita seluruhnya masih belum sesuai dengan yang dianjurkan. Rata-rata konsumsi makanan pokok 177,9 gram, lauk hewani 48,4 gram, lauk nabati 9,75 gram, sayuran 32,7 gram, buah 11,6 gram, susu 32,8 gram. Kualitas makan balita sebagian besar(85%) defisit energi, lebih dari setengahnya (70%) defisit protein, sebagian besar (95%) defisit lemak, lebih dari setengahnya (75%) defisit karbohidrat, dan variasi makanan balita sebagian besar (77,5%) tidak bervariasi. Rekomendasi bagi lembaga terkait diharapkan untuk memberikan pengetahuan dan pendampingan untuk pola makan pada balita status gizi kurang, bagi ibu balita memperhatikan makanan yang dikonsumsi oleh anak sehingga akan menghasilkan pola makan yang baik.  Kata-kata kunci: anak bawah lima tahun, pola makan, status gizi kurang


2020 ◽  
Vol 3 (2) ◽  
pp. 51-55
Author(s):  
Puryanti Puryanti ◽  
Muhadi Muhadi

AbstrakJumlah kunjungan pasien rawat jalan merupakan salah satu indikator kinerja pelayanan rawat jalan di rumah. Jumlah kunjungan pasien rawat jalan di Rumah Sakit X selama tiga tahun terakhir  tahun 2016-2018 mengalami penurunan sebesar 10%. Tujuan penelitian ini untuk menganalisis pengaruh kualitas pelayanan rawat jalan terhadap tingkat loyalitas pasien rawat jalan di Rumah Sakit X. Jenis penelitian ini penelitian diskriptif analitik dengan rancang bangun penelitian cross sectional. Sampel penelitian ini adalah pasien rawat jalan sebesar 36 sampel dengan teknik accidental sampling. Analisis data menggunakan uji regresi linear berganda. Hasil penelitian  menujukkan bahwa kualitas pelayanan dokter, perawat, petugas pendaftaran sudah baik (mean ≥ 3,00). Kualitas sarana prasarana kurang baik (mean < 3,00). Tingkat loyalitas pasien berada pada level kesediaan untuk menggunakan kembali dan belum sampai pada level advocacy. Hasil uji regresi linier berganda menunjukkan kualitas pelayanan dokter dan petugas pendaftaran berpengaruh terhadap tingkat loyalitas pasien. Kualitas pelayanan perawat dan sarana prasarana tidak berpengaruh terhadap tingkat loyalitas pasien. Kesimpulan penelitian ini adalah  secara keseluruhan kualitas pelayanan berpengaruh terhadap tingkat loyalitas pasien.  Kata kunci : kualitas, pelayanan, loyalitas, pasien AbstractThe number of outpatient visits is one indicator of the performance of outpatient services in hospitals. The number of outpatient visit at Hospital X during the last three years in 2016 – 2018 increased a decrease of 10%. The purpose of this study was to analyze the influence of the quality of outpatient services on the level of outpatient loyalty at Hospital X. This was descriptive analytics research with cross-sectional design. The sample of this study was outpatients for 36 samples with accidental sampling technique. Data analysis uses multiple linear regression test. The result showed that the quality of the services of doctors, nurses, registration officers was good (mean ≥ 3,00). The quality of infrastructure is poor (mean < 3,00). The level of patient loyalty is at the level of willingness to use again and has not yet reached the level of advocacy. The results of multiple linear regression tests indicate the quality of the services of doctor and registration officers affect the level of patient loyalty. The quality of nurse services and facility does not affect the level of patient loyalty. The conclusion  of this study is that overall service quality affects the level of patient loyalty.Keywords : service, quality, loyalty, patients


2019 ◽  
Vol 4 (2) ◽  
pp. 325
Author(s):  
Aprianus Umbu Zogara

<p><em>Quality of service is an important thing that must be considered by every facility of health services in providing service to patients. Quality of service is closely linked with comprehensive and systematic services to provide excellent service without distinguishing any patients either public or health-care users. The purpose of this study to determine the relationship between the ownership of health insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This research is a quantitative research with cross- sectional design. Samples in this study were patients who came to visit or seek treatment and enrolled in Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling technique. Data were analyzed using chi-square analysis. The results showed most of the respondents who have collateral such as Askes, JKN, Jamkesda, and Jamkesmas (67%) were satisfied with the services provided. The result of chi-square correlation test shows that there is correlation between assurance ownership and patients satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta which is shown by Sig value. of 0.00 (Sig &lt;0.05). This study can be concluded that there is a significant relationship between guarantee ownership and patient satisfaction with the majority of patients who have more satisfied health insurance.</em></p><p><em><br /></em></p><p><em>Kualitas pelayanan merupakan suatu hal penting yang harus diperhatikan oleh setiap fasilitas pelayanan kesehatan dalam memberikan pelayanan terhadap pasien.Kualitas pelayanan berhubungan erat dengan pelayanan yang komprehensif dan sistematis untuk memberikan pelayan yang prima tanpa membedakan setiap pasien baik umum maupun pengguna jaminan kesehatan. Tujuan penelitian ini untuk mengetahui hubungan antara kepemilikan jaminan kesehatan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan desain cross-sectional. Sampel dalam penelitian ini adalah pasien yang datang berkunjung atau berobat dan terdaftar di Puskesmas Jetis 1 Bantul sebanyak 97 orang yang diambil dengan menggunakan teknik accidental sampling.Data dianalisis menggunakan analisis chi-square. Hasil penelitian menunjukkan sebagian besar responden yang memiliki jaminan seperti Askes, JKN, Jamkesda, dan Jamkesmas (67%) merasa puas dengan pelayanan yang diberikan. Hasil uji korelasi chi-square menunjukkan terdapat hubungan antara kepemilikan jaminan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta yang ditunjukkan dengan nilai Sig. sebesar 0,00 (Sig &lt; 0,05). Penelitian ini dapat disimpulkan terdapat hubungan yang signifikan antara kepemilikan jaminan dengan kepuasan pasien dengan mayoritas pasien yang memiliki jaminan kesehatan yang lebih merasa puas.</em></p>


2021 ◽  
Vol 13 (2) ◽  
Author(s):  
Nur Fakhriyah Razali ◽  
Nur Adibah Solihin Sulaiman

Leukemia is cancer that begins to develop in blood cells, producing abnormal cells. Depression is the most common symptom encountered by leukemia patients. Depression experienced by leukemia patients is not the same as that experienced by normal people daily, and it affects different aspects of quality of life (QOL). Aim: This study is designed to determine the level of depression and quality of life among leukemia patients at a teaching university in Kelantan, Malaysia. Methodology: A descriptive cross-sectional design was conducted among leukemia patients at a teaching hospital in Kelantan, Malaysia, using self-administered questionnaires. A total of 40 patients was selected using a random sampling technique. Results: Most of the participants in this study had a higher level of depression (87.5%). However, the overalls level of quality of life in this study was good with the highest mean of domain scales. Conclusion and Recommendations: The study results can be used as baseline information to determine the level of depression and level of quality of life among leukemia patients in Malaysia health care settings. Nurses play an essential role in helping leukemia patients manage their depression not to affect their quality of life.


2019 ◽  
Vol 15 (1) ◽  
pp. 70
Author(s):  
Dyah Suryani ◽  
Fardhiasih Dwi Astuti

Foodborne disease more of the cases caused by poor food handling techniques, and contamination occurs when served. Food handler hygiene and sanitation are the key to be success in processing safe and healthy foods. Poor sanitation hygiene can be affect the quality of the food. It cause consumer health level who is consume these food. If the hygiene and sanitation of food bad it could result in health problems. Based on this background, the study are interested in knowing the factors related to sanitation hygiene in angkringan traders in the Malioboro area. This study was observasional analitic with cross sectional design. The study sample was angkringan traders in Malioboro area with 40 angkringan traders. Sampling technique with total sampling. The instruments used questionnaire and checklist sheets. Data analysis used univariate analysis and bivariate analysis with Fisher statistical test. The results of the study statistics test for 40 angkringan traders, showed that 32 traders had high knowledge (80%), 36 traders had a good attitude (90%), 29 traders had poor sanitation facilities (72.5%), 26 traders had bad hygiene sanitation (65%). There is no relationship between knowledge (p=0,222), attitude (p=1,000) with hygiene sanitation of traders. There is a relationship between sanitation facilities and hygiene sanitation traders (p=0,029).Keywords: Knowledge, attitude, sanitation facilities, hygiene, sanitation.


2016 ◽  
Vol 2 (2) ◽  
pp. 51
Author(s):  
Wahyuni Wahyuni ◽  
Winda Irwanti ◽  
Sofyan Indrayana

<p>Hemodialysis is a static treatment to substitute kidney function. Without a substitute therapy for kidney, a death as a results of metabolic abnormality can occur rapidly. Common issues on clients undergoing hemodialysis are gaining body weight in between two times dialysis which can affect the quality of life of patients if it is not get the good treatment. This research aimed to identify corelations weight gain in between the two time of dialysis to the quality of life of patients with chronic renal failure who underwent hemodialysis in RSUD Panembahan Senopati Bantul. This was a descriptive correlation study with cross-sectional design, samples were taken with accidental sampling technique consisted of 61 people. Data were analized by Kendal Tau Test(τ). The results of the statistics kendal tau (τ) indicated its value pearson kendal tau (-0,009) with p value 0,938, the fi gures were larger than standard significance α: 0.05, thats mean the hypothesis of this research was rejected. Conclusion, there was no a signifi cant corelation weight gaining in between two time of dialysis to the quality of life of patients with chronic renal failure who underwent hemodialysis in RSUD Panembahan Senopati Bantul.</p>


2019 ◽  
Vol 6 (1) ◽  
pp. 001-005
Author(s):  
Aloysia Ispriantari ◽  
Dian Pitaloka Priasmoro ◽  
Musthika Wida Mashitah

Type 1 diabetes is a disease that can’t be cured but the quality of life of the patients can be maintained as much as possible. This study aimed to analyze the quality of life of adolescents with type 1 diabetes in Malang.  This study used cross sectional design. The sampling technique used total sampling by taking all adolescents (10-19 years) with type 1 diabetes who are still active in IKADAR Malang which were 24 adolescents. The quality of life of adolescents with type 1 diabetes was measured by the quality of life for youth questionnaire.  The result showed that the total score of the quality of life of adolescents with type 1 diabetes was 74.4±11.4 with the highest score was the impact on activities (92.3±12.4) and the lowest score was the parent issues (57.3±29.2). Higher score quality of life was in boys (75.5±12.9), age 10-14 years (75.3±11.7), disease duration  1-5 years (83.0±3.5) and last HbA1c was <7.5% (83.3±4.2). Healthcare providers especially nurse are expected to keep monitoring and improving the quality of life of adolescents with type 1 diabetes.


2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Sri Hendrawati ◽  
Ikeu Nurhidayah ◽  
Henny Suzana Mediani ◽  
Ai Mardhiyah ◽  
Nenden Nur Asriyani Maryam

Mucositis is very common in children with cancer who received chemotherapy. Mucositis in children renders other health problems such as pain, eating problems, insomnia, and emotional problems that directly determine children’s quality of life. The purpose of this research was to identify how the effects of mucositis on quality of life in children with cancer who received chemotherapy. The method used in this research is correlative descriptive analytic with cross-sectional design. Samples taken in this research utilized consecutive sampling technique. The children with cancer who met the inclusion criteria were approached to participate in this research. Sixty children with cancer hospitalized in Dr. Hasan Sadikin Hospital Bandung recruited in this research. Mucositis identification utilized Oral Assessment Guide (OAG). Data quality of life (QoL) would be assessed with PedsQoL Cancer Module 3.0. Data were analyzed by Chi-square correlation test. There are 53 children (88.3%) who experienced mucositis. In contrast, there are only 7 children who didn’t experience mucositis (11.7%). Based on this survey, there are 37 children (61.7%) have bad quality of life. Otherwise, 23 children (38.3%) have good quality of life. This research found that there is a significant relationship between mucositis and QoL of children with cancer. Accordingly, the relationship between mucositis cases and QoL of children with cancer valued at 0.006 (p<0.05). Mucositis cause low QoL in children with cancer compared to them without mucositis. Nurse should increase nursing care for children with mucositis as the side effect of chemotherapy. Suggested efforts are to prevent mucositis complication that will impact QoL, such as giving oral care with honey, keeping humid oral mucosa, and preventing infection


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