scholarly journals Implementasi Kebijakan DIKLATPIM IV Pola Baru dalam Meningkatkan Kualitas Pelayanan Publik di Pemerintah Provinsi Gorontalo

2018 ◽  
Vol 15 (2) ◽  
pp. 242-260 ◽  
Author(s):  
Irfan Ibrahim
Keyword(s):  
Policy Implementation ◽  
Public Service ◽  
Measurement Model ◽  
Partial Least Square ◽  
Least Square ◽  
P Value ◽  
Regional Government ◽  
Know How ◽  
Quantitative Design

The low quality of public services in government agencies becomes a challenge for all Autonomous Regions, especially the Regional Government of Gorontalo Province in increasing public satisfaction. Policy Implementation of Diklatpim IV Pola Baru is expected to increase the competence of Civil Servants in order to improve the quality of public service.This research was conducted in Gorontalo Province aims to know how influence of policy implementation of Diklatpim IV Pola Baru to public service quality.The research method uses quantitative design with explanatory method. Data collecting using questionnaire technique which 84 respondents obtained by stratified random sampling from population which amounted to 520 units.Data analysis using Partial Least Square (PLS) with SmartPLS 3.1 software to test the measurement model and to know the significance of Policy Implementation of Diklatpim IV Pola Baru to Quality of Public Service.The result showed that the loading factor of Policy Implementation of Diklatpim IV Pola Baru to Quality of Public Service was not significant at 5% because the value of T-Statistic under the value of t table 1,96. Similarly, the value of P-Value 0,546 higher than the value of significance P-Value <0.05 and coefficient value 7,9% only, so that the hypothesis H0 accepted, H1 rejected.Thus, it can be concluded that although the level of Policy Implementation of Diklatpim IV Pola Baru is high and the level of public service quality is also high but Policy Implementation of Diklatpim IV Pola Baru has no significant effect to the Quality of Public Service.

scholarly journals ANALISIS KUALITAS PELAYANAN INTERNET INDIHOME PADA PT. X DENGAN PENDEKATAN PART LEAST SQUARE

2019 ◽  
Vol 20 (1) ◽  
pp. 77
Author(s):  
Kukuh Winarso ◽  
Moh. Jufriyanto
Keyword(s):  
Hypothesis Test ◽  
Partial Least Square ◽  
Least Square ◽  
P Value ◽  
Test Results ◽  
Multivariate Statistical ◽  
Internet Service ◽  
Analysis Techniques ◽  
Inner Model

PT. X Provides paid internet services known as Indihome. The problem that occurs in Indihome Internet service is that there are 42.36% complaints from consumers to the service process provided by PT. X and there is a 7.46% complaint about the amount of the bill. The purpose of this study is to model and know what variables affect the quality of the Indihome Internet service. The method used is Partial Least Square (PLS). Partial Least Square (PLS) is one of the multivariate statistical analysis techniques that can handle multiple response variables and an explanatory variable. The variables used are tangible, empathy, assurance, reliability and responsiveness. The results of the research are the increase of R square value after the implementation of the A5 indicator that does not meet the model PLS. All five variables affect the quality of indihome Internet service is 76,1%. Based on the hypothesis test results on the outer model It is said that the variable indicator is valid with p-value = 0 < 0,05. In testing the inner model obtained that the variable tangible and responsiveness has no significant effect on the quality of Internet service Indihome, while the variable empathy, assurance, reliability significantly affect the quality of service Indihome Internet.

scholarly journals Untargeted GC-MS-Based Metabolomics for Early Detection of Colorectal Cancer

2021 ◽  
Vol 11 ◽  
Author(s):  
Guoxue Zhu ◽  
Yi Wang ◽  
Wang Wang ◽  
Fang Shang ◽  
Bin Pei ◽  
...  
Keyword(s):  
Colorectal Cancer ◽  
Inositol Phosphate ◽  
Partial Least Square ◽  
Least Square ◽  
P Value ◽  
Signal Pathways ◽  
Diagnostic Biomarkers ◽  
Inositol Phosphate Metabolism ◽  
Malignant Polyps

BackgroundColorectal cancer (CRC) is one of the most common malignant gastrointestinal cancers in the world with a 5-year survival rate of approximately 68%. Although researchers accumulated many scientific studies, its pathogenesis remains unclear yet. Detecting and removing these malignant polyps promptly is the most effective method in CRC prevention. Therefore, the analysis and disposal of malignant polyps is conducive to preventing CRC.MethodsIn the study, metabolic profiling as well as diagnostic biomarkers for CRC was investigated using untargeted GC-MS-based metabolomics methods to explore the intervention approaches. In order to better characterize the variations of tissue and serum metabolic profiles, orthogonal partial least-square discriminant analysis was carried out to further identify significant features. The key differences in tR–m/z pairs were screened by the S-plot and VIP value from OPLS-DA. Identified potential biomarkers were leading in the KEGG in finding interactions, which show the relationships among these signal pathways.ResultsFinally, 17 tissue and 13 serum candidate ions were selected based on their corresponding retention time, p-value, m/z, and VIP value. Simultaneously, the most influential pathways contributing to CRC were inositol phosphate metabolism, primary bile acid biosynthesis, phosphatidylinositol signaling system, and linoleic acid metabolism.ConclusionsThe preliminary results suggest that the GC-MS-based method coupled with the pattern recognition method and understanding these cancer-specific alterations could make it possible to detect CRC early and aid in the development of additional treatments for the disease, leading to improvements in CRC patients’ quality of life.

scholarly journals Effect of service quality against visitor loyalty through visitor satisfaction

2019 ◽  
Vol 3 (2) ◽  
pp. 149
Author(s):  
Firman Hidayat ◽  
Nur Asnawi
Keyword(s):  
Service Quality ◽  
Direct Effect ◽  
Public Service ◽  
Partial Least Square ◽  
Least Square ◽  
Direct Influence ◽  
Visitor Satisfaction ◽  
Government Institutions ◽  
Analysis Technique

<p>The success of a government intention is to the satisfaction of the community about the service provided by the intense, the quality of service, satisfaction, and validity are important aspects that must be considered so that government institutions can be considered successful in serving the community. The purpose of this study was to determine the direct effect of service quality on visitor satisfaction and visitor loyalty and the influence of visitor satisfaction on visitor loyalty and the influence of service quality on visitor loyalty through visitor satisfaction. From this background this research was carried out with the title "The Effect of Service Quality on Visitor Loyalty Through Visitor Satisfaction. (Study at Banyuwangi Public Service Mall, East Java) ".</p><p>This study uses a quantitative approach, the sample in this study was 181 respondents. Data collection with questionnaires, interviews, and documentation. The data analysis technique used in this study is Partial Least Square (PLS).</p><p>From the results of the study showed that there is a direct effect of service quality on visitor satisfaction and visitor loyalty, there is a direct influence of visitor satisfaction on visitor loyalty and there is an indirect effect of service quality on visitor loyalty through visitor satisfaction at the Banyuwangi public service mall.</p><p>Keywords: <em>Service Quality, Visitor Satisfaction, Visitor Loyalty</em></p>

scholarly journals CUSTOMER PERCEPTION ON SERVICE QUALITY TOWARDS TOURISM CUSTOMER SATISFACTION IN MALAYSIAN MARINE TOURISM SECTOR

2021 ◽  
Vol 37 (3) ◽  
pp. 792-799
Author(s):  
Mohammad Arije ULFY ◽  
◽  
Md Suliman HOSSIN ◽  
Md Wasiul KARIM ◽  
Fatin Husna Binti SUIB ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Model ◽  
Measurement Model ◽  
Tourism Industry ◽  
Partial Least Square ◽  
Least Square ◽  
Marine Tourism ◽  
Tourism Sector

Marine based tourism has emerged as a subject of concern in the area of ocean and coastal management. Today, demand for marine tourism has increased dramatically and is highlighted as one of the new horizons and fastest-growing sectors in the world’s tourism industry. Malaysia is indeed one of the countries with the most beautiful and diversified marine life. The fundamental purpose of this study is to examine the satisfaction of tourists towards the service quality of marine tourism in Malaysia. The development of the research framework is based on the SERVQUAL model. A total of 300 responses were received from the Klang Valley area of Malaysia. For the purpose of processing and analyzing the data, Partial Least Square (PLS-SEM) method was employed. By applying a two-step approach, the study assesses the measurement model and the structural model. Findings from the survey reveal that assurance, tangibility, empathy, reliability, and responsiveness have a significant positive relationship with customer satisfaction thus these factors describe the customer satisfaction adequately. This study would enable policymakers and tourism companies to develop policies to improve customer satisfaction by increasing the quality of service.

scholarly journals Comparison Between CB-SEM and PLS-SEM: Testing and Confirming the Maqasid Syariah Quality of Life Measurement Model

2019 ◽  
pp. 608-614 ◽  
Author(s):  
Mahadzirah Mohamad ◽  
Asyraf Afthanorhan ◽  
Zainudin Awang ◽  
Morliyati Mohammad
Keyword(s):  
Quality Of Life ◽  
Structural Equation ◽  
Measurement Model ◽  
Partial Least Square ◽  
Least Square ◽  
Multivariate Statistical ◽  
Latent Constructs ◽  
Statistical Analysis Technique ◽  
Complex Relationships

Structural Equation Modelling (SEM) is a powerful multivariate statistical analysis technique which combines both factor analysis and multiple regression analysis. It is capable of analysing the inter-relationships among latent constructs simultaneously in a model. These latent constructs are measured using certain number of items in a questionnaire. Covariance-based SEM (CB-SEM) or full SEM have become the choice for many researchers in a variety of disciplines because of their ability to evaluate complex relationships using parametric statistical approach. Researchers could also opt for Variance-based SEM (VB-SEM) or Partial Least Square-SEM (PLS-SEM) when their data failed the parametric assumptions such as multivariate normality distribution and minimum sample size. However, the approach of VB-SEM or PLS-SEM is a non-parametric instead of a parametric approach in CB-SEM. This article compared the performance of both SEM approaches using the same dataset to validate the Measurement Model for Maqasid Syariah Quality of Life (MSQoL). The findings of both analyses suggested that CB-SEM or full SEM is more appropriate to validate and confirm the MSQoL measurement model.

scholarly journals Pengaruh Partisipasi dan Diskresi terhadap Kualitas Pelayanan Publik pada Dinas Penanaman Modal dan Pelayanan Perizinan Terpadu Satu Pintu Kabupaten Bandung Barat (Studi Pelayanan Izin Lokasi dan Izin Mendirikan Bangunan)

2020 ◽  
Vol 23 (1) ◽  
pp. 85
Author(s):  
Bambang Subagio
Keyword(s):  
Service Quality ◽  
Public Participation ◽  
Public Service ◽  
Structural Equation ◽  
Group Discussion ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
The Public

The public service quality in The Investment and One Stop Service (TIOSS) Office of Bandung Barat Regency was not optimal. The public participation and discretion were the crucial factors to improve the quality of the public service. Hence, this research examined the influence of the public participation and discretion factors to improve the public service quality in TIOSS Office of Bandung Barat Regency. This research used the mixed method. Quantitative method was reflected through survei technique data collection which then was analyzed through Structural Equation Model and Partial Least Square. While qualitative method was reflected through Focus Group Discussion technique. The results were, first, public participation and the discretion had a positive and significant impact to the public service quality. Second, the public participation variable partially had a greater effect than the discretion variable to improve the quality of the public service. The research suggested that TIOSS Office of Bandung Barat Regency should undertake synergic, comprehensive, and continuous of public participation and discretion practices in order to improve public service quality.

scholarly journals The Effect of New Pattern of Level IV Leadership Training and Education Policy Implementation on Leadership Competence of Supervisory Officials in Gorontalo Provincial Government

2018 ◽  
Vol 8 (2) ◽  
pp. 165
Author(s):  
Irfan Ibrahim
Keyword(s):  
Policy Implementation ◽  
Leadership Competencies ◽  
Measurement Model ◽  
Partial Least Square ◽  
Provincial Government ◽  
Least Square ◽  
Survey Method ◽  
Leadership Quality ◽  
Leadership Competence ◽  
The Government

The effectiveness of government administration is very dependent on the government official leadership quality. Therefore, leaders in government organizations must have high qualifications, competencies and performance in order to achieve organizational goals. Implementation of the New Pattern of Diklatpim IV Policy is expected to increase the Supervisory Official Leadership Competence. This study aims to determine how much influence the implementation of the New Pattern Diklatpim IV policy on leadership competencies of supervisory officials in the Gorontalo Provincial Government. The research method uses quantitative design with an explanatory survey method. Data collection uses questionnaire techniques distributed to 84 respondents by stratified random sampling from 520 of population. Data analysis using Partial Least Square (PLS) was processed using SmartPLS 3.1 software to test the measurement model and find out the significance of the influence of the New Pattern of Diklatpim IV Policy Implementation on Supervisory Leadership Competencies. The results showed that the Implementation of the New Pattern of Diklatpim IV Policy on Supervisory Officials Leadership Competencies had a significant effect.

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PENGELOLAAN BARANG MILIK DAERAH PADA OPD DI LINGKUNGAN PEMERINTAH KABUPATEN WAROPEN DENGAN KOMITMEN PIMPINAN SEBAGAI VARIABEL MODERATING

2018 ◽  
Vol 1 (2) ◽  
pp. 1-33
Author(s):  
Berlian Ritha Belo ◽  
Meinarni Asnawi ◽  
Anthonius H.C. Wijaya
Keyword(s):  
Information Systems ◽  
Latent Variables ◽  
Management Information Systems ◽  
Regulatory Compliance ◽  
Partial Least Square ◽  
Least Square ◽  
P Value ◽  
Management Information ◽  
The Relationship

This study aims to examine the factors that influence the Quality of Regional Property Management in the Waropen District Government. These factors include the variable Quality of Regional Apparatus, Regulatory Compliance and Management Information Systems. In addition, this studyuses moderating variables, namely Leadership Commitment. The analytical tool in this study used WarpPLS 6.0. This software can analyze SEM models based on variants or better known as Partial Least Square. The SEM analysis model with WarpPLS can identify and estimate the relationship between latent variables whether the relationship is linear or non linear The results of this study indicate that Apparatus Quality and Regulatory Compliance affect the Management of BMD with P-values of each variable 0.028 and 0.005. While the management information system has no effect with a P-value of 0.148. In addition, the leadership commitment is not able to moderate the quality of regional apparatus to the quality of BMD management with a pvalue of 0.070. While organizational commitment is able to moderate the variable compliance with regulations and management information systems on the quality of BMD management with the respective P-value values of 0.001 and 0.012.

scholarly journals PENGARUH KEMAMPUAN KERJA (WORK ABILITY) DAN KUALITAS KERJA (WORK QUALITY) TERHADAP KUALITAS PELAYANAN PUBLIK DIDINAS SOSIAL KABUPATEN BANGKALAN

2018 ◽  
Vol 21 (1) ◽  
pp. 48
Author(s):  
Iman Muazansyah
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Social Service ◽  
Work Ability ◽  
Public Services ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Work Quality

The problem of quality of human resources is an important thing in realizing a quality public service. The role of human resources, especially the government apparatus, is important in improving the quality of public services provided to the community. This study aims to analyze the effect of Work Ability (work ability) and Quality Work (work quality) on the quality of public services at the Office of Social Affairs Bangkalan. This research uses explanatory research type with quantitative approach. Samples taken are employees of Bangkalan District Social Service counted 98 people. Data collection was done by distributing questionnaires. Data analysis technique used is Structural Equation Modeling (SEM) with Partial Least Square (PLS) program. The results of this study indicate that work ability and work quality have a significant influence on the quality of public services in Bangkalan District Social Service. Keywords: Work ability, work quality, Public Service Quality.

scholarly journals NIAT PELANGGAN UNTUK MENGGUNAKAN KEMBALI JASA UMRAH ARWINDA TOUR & TRAVEL

2020 ◽  
Vol 5 (2) ◽  
pp. 85-94
Author(s):  
Winda Trisnandawati
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Positive Influence ◽  
Partial Least Square ◽  
Least Square ◽  
Travel Agent ◽  
Know How

The porpose of this research is to know how deep customers aim to have Arwinda Tour and Travel as their umrah Travel. This goals of research is to know the quality of Arwinda service around cust’s satisfaction, their trust, and to know how deep they want to use this agent back in their travel. Quantitative is the research metode that author used to know relation between variabels, these are exogenous variabel is quality of service and endogen variabel is satisfaction, trust, and their aim to use this travel agent again. Samples that used was about 150 jamaahs, minimum once a year that have Arwinda Tour and Travel. Analysize technical that author used was Partial Least Square (PLS). The result is it positive influence significally as : Service quality has a positive influence of customers satisfaction, service quality has a positive influence of trust, Cust satisfaction has a influence of a cust’s will to use this travel agent again trust has a positive influence of a cust’s will to use this travel agent again

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