scholarly journals Faktor Pengaruh Kualitas Pelayanan, Harga dan Kepuasan Turis Di Tanjung Lesung Provinsi Banten

2021 ◽  
Vol 21 (2) ◽  
pp. 147-158
Author(s):  
Soehardi Soehardi
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Special Economic Zone ◽  
Sea Waves ◽  
White Sand ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Main Indicator ◽  
Economic Zone ◽  
Beach Resort

The purpose of this study was to analyze the factors of service quality, price and satisfaction of foreign and domestic tourists in the Special Economic Zone of Tanjung Lesung, Pandeglang Municipality, Banten Province. The population consisted of foreign and domestic tourists visiting Tanjung Lesung, while the sample used was accidental sampling, with a total of 140 respondents. The quantitative research method used in this study was the analysis of validity, reliability, t test, F test and R square tests with SPSS software. Service quality has a significant effect on tourist satisfaction in the Special Economic Zone of Tanjung Lesung, Pandeglang Municipality, Banten Province. Tourist attractiveness as the main indicator of service quality compared to other indicators such as destination facilities and accessibility to tourist destinations. Price has a significant effect on tourist satisfaction in the Special Economic Zone of Tanjung Lesung, Pandeglang Municipality, Banten Province. Hotel room prices are the main indicator compared to other indicators such as food and beverages prices, sports equipment rental prices and professional fees for tour guides. Service quality and price together have a significant effect on tourist satisfaction in the Special Economic Zone of Tanjung Lesung, Pandeglang Municipality, Banten Province. The natural scenery of the white sand beach resort with a background of sea waves and the Child of Mount Krakatau is the main indicator of tourist satisfaction compared to other indicators such as several tourist visits, security and safety as well as cleanliness and hygiene.

scholarly journals Cultural Contact and Service Quality Components Impact on Tourist Satisfaction

2020 ◽  
Vol 55 (1) ◽  
Author(s):  
Nguyen Thanh Vu ◽  
Ho Tien Dung ◽  
Nguyen Van Dat ◽  
Phan Minh Duc ◽  
Nguyen Thanh Hung ◽  
...  
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Mekong Delta ◽  
Delta Region ◽  
Cultural Contact ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Tourism Service ◽  
Relationship Of ◽  
The Relationship

The purpose of this paper aims to identify the components of service quality at specific tourist destinations and the crucial relationship between cultural contact and service quality in the Mekong Delta Region, Vietnam. The paper shows the relationship of tourists’ satisfaction, loyalty, and cultural contact after using the tourism service in the Mekong Delta Region, Vietnam based on qualitative and quantitative research. Data were obtained from 350 tourists, who responded willingly to a questionnaire-based survey. The results of the study show all factors were significant as components of service quality including tourism infrastructure, natural environment, human resources, safety and security, service, and price. All of these components and the cultural contact have an impact on tourist satisfaction and loyalty.

scholarly journals Pengaruh Kualitas Makanan dan Kepuasan Wisatawan terhadap Loyalitas Wisatawan di Kawasan Ekonomi Khusus (KEK) Mandalika

2021 ◽  
Vol 9 (2) ◽  
pp. 26-42
Author(s):  
Putri Rizkiyah ◽  
Kanom Kanom ◽  
Satri Rusdy Wijaya
Keyword(s):  
Food Quality ◽  
Quantitative Research ◽  
Sampling Method ◽  
Special Economic Zone ◽  
Culinary Tourism ◽  
Purposive Sampling ◽  
Tourist Satisfaction ◽  
Influence Of Food ◽  
Economic Zone ◽  
Dominant Influence

As one of the 10 tourism priority destinations, the Mandalika Special Economic Zone (KEK) in West Nusa Tenggara must consider tourist experiences as things that need to be studied and developed, including experiences in enjoying culinary which is now known as 'culinary tourism'. Related to this, this study aims to see how the influence of food quality on tourist loyalty in the KEK Mandalika; how is the influence of satisfaction on tourist loyalty in the KEK Mandalika; whether there is an influence of food quality and tourist satisfaction together on tourist loyalty in the KEK Mandalika; and which of food quality and satisfaction has the most dominant influence on tourist loyalty in the Mandalika SEZ. By using partial tests and simultaneous tests based on quantitative research approaches, this study tested the hypotheses by involving 100 respondents selected by the purposive sampling method. The results showed that: food quality and satisfaction together contributed 71% to tourist loyalty

scholarly journals The Effect of Tourism Facilities, Service Quality and Promotion of Tourist Satisfaction in South Pesisir District

2020 ◽  
Vol 5 (1) ◽  
pp. 5
Author(s):  
Arif Mustaqim Bahar ◽  
Maizaldi Maizaldi ◽  
Novrianto Putera ◽  
Resky Widiestuty ◽  
Syafrianto Chaniago ◽  
...  
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Probability Sampling ◽  
Purposive Sampling ◽  
Tourist Satisfaction ◽  
Coastal District

The purpose of this study was to determine the effect of tourism facilities on tourist satisfaction in South Coastal District, to determine the effect of  service quality on tourist satisfaction in South Coastal District, to determine the effect of promotion on tourist satisfaction in South Coastal District. The method used is a quantitative research using descriptive, while the data collection used questionnaire. The sampling technique is non probability sampling with a type of purposive sampling of 115 respondents. The results of this study can be concluded that the: (1) Tourism facilities has a positive and significant effect on tourist satisfaction in South Coastal District. (2) Service quality has a positive and significant effect on tourist satisfaction in South Coastal District. (3) Promotion has a positive and significant effect on tourist satisfaction in South Coastal District.

scholarly journals Visitor Satisfaction and Tourist Attraction Image

2021 ◽  
Vol 13 (2) ◽  
pp. 33
Author(s):  
B.O.Y. Marpaung ◽  
Felicia Tania
Keyword(s):  
Service Quality ◽  
Development Strategy ◽  
Destination Image ◽  
Tourist Destination ◽  
Tourist Destinations ◽  
Visitor Satisfaction ◽  
Travel Motivation ◽  
Tourist Satisfaction ◽  
Functional Aspects

Tourist destination image is formed through tourists' perception, which is significantly influenced by interrelated factors related to tourists and the tourist destination itself, i.e., travel motivation, service quality, and tourist satisfaction. The object of this research is the Parapat city in Simalungun Regency North Sumatra Province of Indonesia. Parapat in Simalungun Regency, as a high potential tourist destination in North Sumatera Province of Indonesia, must be able to create a positive image to increase the number of tourist visits. The purpose of this study is to analyze the direct and indirect influence of tourists’ motivation to travel, service quality, and tourist satisfaction towards the image of Parapat. This study suggests a tourist development strategy through the formation of Parapat positive destination image from tourist’s perspective, hence will provide benefits for Parapat tourism stakeholders in developing and managing tourist destinations by improving the quality of existing functional aspects.

scholarly journals The Influence of Service Quality, Destination Image, and Memorable Experience on Revisit Intention with Intervening Variables of Tourist Satisfaction

2021 ◽  
Vol 5 (1) ◽  
pp. 77-87
Author(s):  
Edy Sahputra Sitepu ◽  
◽  
Rismawati Rismawati ◽  
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Equation Model ◽  
Destination Image ◽  
Primary Data ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Revisit Intention ◽  
Full Effect ◽  
The Relationship

Purpose: This study aims to build a model for tourists' revisit intention who come to visit tourist destinations. Research methods: This study uses primary data with 400 samples assigned by random sampling. The data were processed using the Structural Equation Model (SEM). Results and discussions: In total (total effect) of each variable, which has the most considerable full effect, is given the destination image followed by service quality, tourist satisfaction, and memorable experience, respectively. For the mediation role, it is found that the tourist satisfaction variable is a mediator of the relationship between an unforgettable experience and revisit intention. Tourist satisfaction is not a mediator of the relationship between service quality and revisit intention and tourist satisfaction, nor is it a mediator of the relationship between destination image and revisit intention. Regarding revisit intention, the analysis results show that this variable is significantly influenced by the variables of service quality, destination image, and tourist satisfaction. Meanwhile, the effect of memorable experience is not statistically significant. Conclusion: The results of this study prove that efforts to increase tourists' revisit intention can be made by improving destination management that considers service quality, destination image, memorable experience, and tourist satisfaction.

scholarly journals Tourists Perception Towards Tourist Satisfaction in Pangandaran Beach, West Java, Indonesia

2019 ◽  
pp. 1-9
Author(s):  
Lisa Ratnasari ◽  
Bernard Hasibuan ◽  
Ninin Gusdini
Keyword(s):  
Service Quality ◽  
Customer Value ◽  
Information Service ◽  
Quality Attributes ◽  
West Java ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Potential Gain ◽  
Beach Tourism

Pangandaran Regency has quite diverse tourist destinations ranging from beach tourism, cave tourism, cultural tourism and others. Pangandaran Beach is one of the tourist destinations in the Regency of Pangandaran, West Java, from sources of the Tourism Office and Pangandaran Culture it can be seen that the level of tourist visits to Pangandaran Beach from 2016 to 2017 has decreased for international tourists while experiencing an increase for domestic tourists. Therefore, it is necessary to conduct research aimed to determine the perceptions of tourists to improve the quality of management services in Pangandaran Beach tourist destination. The method used is the servqual method and PGCV (Potential Gain Customer Value). The servqual method aims to see the service quality attributes that need to be improved and the PGCV method aims to complete the analysis results of servqual by determining the priority of improvements that must be done based on the PGCV index. Based on the results of the analysis, there are 5 service quality attributes that need to be improved, such as attractions displayed, providing updated information about upcoming events, integrated information service center on children and lost items, sound notification of danger in the coastal area and the availability of integrated service posts around the beach.

scholarly journals Analysis of Service Quality Dimension on Satisfaction Rate of Visitors of Kota Tua Jakarta

2018 ◽  
Vol 1 (1) ◽  
pp. 55
Author(s):  
Nana Trisnawati ◽  
Nur Idaman
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Cultural Tourism ◽  
Average Quality ◽  
Tourist Destinations ◽  
Visitor Satisfaction ◽  
Historical Museums ◽  
Quality Dimension ◽  
Quality Theory

Jakarta as the capital of Indonesia has a cultural tourism that became one of Jakarta's tourist icons, that is the Kota Tua. In Kota Tua district, visitors can see several historical museums as well as primordial buildings built in long centuries ago. As one of the tourist destinations, the manager of the Kota Tua must be able to provide qualified service in line with the expectations of the community. The purpose of this research is to analyze the dimensions of service quality to the satisfaction of Kota Tua visitors. The theory of quality used in this paper is the service quality theory of Parasuraman. This type of descriptive-quantitative research collects the prerequisite data by distributing questionnaires to 50 respondents as a sample. The data analysis is done by utilizing SERQUAL analysis. The outcomes of this study showed that the dimensions/attributes of visitor satisfaction to Kota Tua service are in quadrant I, II, and III with the most dimensions placed in quadrant II. This means that the average quality of Kota Tua service is in accordance with the expectations of visitors.

scholarly journals Service Quality Variables and Tourist Satisfaction at Destination Level – A Study of J&K Tourism

2014 ◽  
Vol 3 (2) ◽  
Author(s):  
Maraj Rehman Sofi ◽  
Dr. Iqbal Ahmad Hakim ◽  
Mohd Rafiq Gadoo
Keyword(s):  
Service Quality ◽  
Research Study ◽  
Research Paper ◽  
Jammu And Kashmir ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Tourism Sector ◽  
Product Service ◽  
Tourism Service ◽  
Tourism Services

The importance of quality service as a vehicle for communication is growing in competitive markets for tourism sector. Customer satisfaction is the leading criterion for determining the quality that is actually delivered to customers through the product/service and by the accompanying servicing. The research paper undertakes tourist satisfaction by examining causal relationships among the tourism products and overall tourist satisfaction at destination level. The research paper measures the tourism service and its impact of tourist satisfaction by examining parameters like main services, accessibility and infrastructure in Jammu and Kashmir Tourism. The respondents of the research study have been tourists visiting at destinations of Jammu and Kashmir. A total of 150 respondents have been taken to collect required data pertaining to service quality and its impact on tourist satisfaction. The data has been collected through well designed questionnaire using 3-point Likert scale. The conclusion of the research study depicts that quality is considered as philosophy in guiding tourist destinations in relation to tourism services.

scholarly journals MODEL KONSEPTUAL PENINGKATAN KUALITAS LAYANAN INDUSTRI PARIWISATA DI JAWA TENGAH MENGGUNAKAN TOURSERVQUAL

2015 ◽  
Vol 5 (2) ◽  
Author(s):  
Novi Marlyana ◽  
Nuzulia Khoiriyah
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Conceptual Model ◽  
Positive Influence ◽  
Tourism Industry ◽  
Tourist Destinations ◽  
Tourist Satisfaction ◽  
Central Java ◽  
Destination Competitiveness ◽  
Tourism Services

Several previous studies have found factors or dimensions that affect the quality services of tourism and measures the perceived level of tourists as consumers. However, these studies have not been able to develop a practical model of a system as a simple overview of the tourism industry by involving various factors / dimensions that influence. This research will make a conseptual model of the service quality improvement of the tourism industry in the province of Central Java. The method used in this paper is Tourservqual, which is the Service Quality methods applied in the field of tourism. The resulting conceptual model consists of sixteen (16) dimension of the quality of tourism services that will affect or have a positive relationship with customer satisfaction (tourists). Customer satisfaction has a positive influence on destination competitiveness. Destination competitiveness measured in 36 indicators. This conceptual model expected to measure tourist satisfaction who becomes the object of the tourist areas, also measure the level of competitiveness of each of these objects, as well as knowing what factors most affect the competitiveness of tourist destinations.

scholarly journals THE APPLICABILITY OF THE SPECIAL ECONOMIC ZONE MODEL OF LOCAL DEVELOPMENT IN THE LIPETSK REGION

2019 ◽  
Vol 11 (4) ◽  
pp. 14-23
Author(s):  
Gerard R. Rostom
Keyword(s):  
Local Development ◽  
Functional System ◽  
Special Economic Zone ◽  
Zone Model ◽  
Allocation Model ◽  
Geographic Concentration ◽  
Tourist Destinations ◽  
Economic Preferences ◽  
Economic Zone ◽  
Economic Zones

The model of regional economic development in the Lipetsk region based on the allocation of industry and agriculture production in Special Economic Zones has shown its effectiveness for the development of the whole region. However, this model was helpless to introduce any significant breakthrough changes in the structure of the economy. Currently there has been an attempt to apply the same allocation model to tourism segment objects. It is shown that tourist entities unlike industrial and agricultural have different development imperatives. The main condition for the successful formation and functioning of tourist objects on a territory is their interconnected interaction within a tourist cluster. A tourist cluster can not be created at the only site. Tourist objects of a tourist cluster must be distributed according to tourist destinations and integrated through a well-developed infrastructure in a single functional system. When applying the special economic zone model to a territory it is necessary to make adaptations in accordance to the specifics of the allocated objects. The conclusion is that the application of the same management model for different economy segments needs adjustment. It is also important to distinguish a “Cluster” which is a geographic concentration of interconnected companies and a “Special Economic Zone” which is a territory with economic preferences.

Sign in / Sign up

Export Citation Format

Share Document