scholarly journals PENGARUH ATRIBUT PRODUK BALI STUTI TERHADAP KEPUASAN KONSUMEN DI KOTA DENPASAR BALI

2021 ◽  
Vol 15 (1) ◽  
pp. 83-94
Author(s):  
Gusti Ayu Oviani ◽  
Putu Ayu Ratih Listiani
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Analytical Study ◽  
Raw Materials ◽  
Tourism Industry ◽  
Sampling Techniques ◽  
Inclusion Criteria ◽  
Validity And Reliability ◽  
Potential Market ◽  
Attribute Quality

The potential market increase leads to an increase in the cosmetics industry. The back to nature trend, the availability of raw materials and the support of the tourism industry, especially in Bali, opens up opportunities for the development of natural-based cosmetics, one of which is Bali Stuti from PT. Karya Pak Oles Tokcer. The purpose of this study is to analyze the product’s attribute (quality; brand; design and packaging) that affect customer satisfaction of Bali Stuti. This research is an analytical study using a questionnaire instrument with a 4-point Likert scale with favorable and unfavorable statements and filled in by respondents that meet the inclusion criteria. Sampling techniques with incidental sampling. The questionnaire was tested for validity and reliability and then analyzed using multiple linear regression. The results of the study found that the product’s attributes affect customer satisfaction. Design and packaging factors partially have a positive and significant impact on customer satisfaction, so there is a need for development and innovation in design and packaging to increase customer satisfaction.

scholarly journals ANALISIS DAMPAK KEBERADAAN TOKO SWALAYAN TERHADAP OMZET PENJUALAN KIOS–KIOS KECIL DI KOTA MATARAM

2016 ◽  
Vol 5 (3) ◽  
Author(s):  
Basri Basri
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Product Diversification ◽  
Sampling Techniques ◽  
Study Guide ◽  
Validity And Reliability ◽  
The Impact ◽  
Level 2

The objective of the study was to evaluate the impact of stores existence toward sales turnover of stalls in Mataram city. Associative research design was adopted as the study guide. Purposive sampling techniques were used in which 100 copies of the research instrument were administered to stalls owner in Mataram city, out of which 100 copies of questionnaire were filled and returned. Test of validity and reliability, classical assumption test, and multiple linear regression analysis was used to analyse the data generated from respondents. The findings revealed that stores existence variable consisted of services, product diversification, price, and comfortable of consumer have significant influence on sales turnover of stalls at 0,05 level (2-tailed). The result of the research shows the variables negatively affecting sales turnover of stalls. Furthermore, price ranks the first follow by comfortable, product diversification, and services. This research will help the owner of stalls to understand and recognize the ranking of variables affecting sales turnover of stalls in Mataram city. Keywords:   Stores Existence, Stall, and Sales Turnover.

scholarly journals EFFECT OF MOTIVATION, WORK DISCIPLINE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE PT SHARP ELECTRONICS INDONESIA (DIVISION CUSTOMER SATISFACTION)

2020 ◽  
Vol 6 (7) ◽  
pp. 79-86
Author(s):  
Tri Yudha Ardiyanto ◽  
Tajuddin Pogo
Keyword(s):  
Organizational Culture ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Multiple Linear Regression ◽  
Performance Appraisal ◽  
Analytical Method ◽  
Quantitative Research ◽  
Employee Performance ◽  
Sampling Techniques ◽  
Assessment Indicator

This research examines and analyzes motivation, work discipline and organizational culture on the performance of employees at PT Sharp Electronics Indonesia (division Customer Satisfaction) that have not been maximized, due to the achievement of the results of performance appraisal in the 2017L and 2018F periods there was a decrease in each assessment indicator which greatly impacted employee performance. The method used is quantitative research. With a population of 110 employees, PT Sharp Electronics Indonesia (Division Customer Satisfaction), with sampling techniques using Slovin formula with a total of 86 employees. The analytical method used in this study is multiple linear regression. The results of the study show that Motivation, Work Discipline and Organizational Culture together (Simultaneous) significantly influence the Performance of Employees of PT Sharp Electronics Indonesia (Division Customer Satisfaction).

scholarly journals Pengaruh Kualitas Produk Dan Kualitas Layanan Terhadap Kepuasan Konsumen King Cake

2016 ◽  
Vol 6 (1) ◽  
Author(s):  
Monica Maria ◽  
Mohamad Yusak Anshori
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Product Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Reliability Testing ◽  
Validity And Reliability

The main purpose of this research is to identify the influence of product quality (X1) and service quality (X2) towards King Cake’s customer satisfaction (Y). The population of this research is King Cake’s customers. The sample size is 63 respondents. Respondents are selected using non-probability sampling, which is Purposive Sampling. This research uses multiple linear regression analysis. The validity and reliability testing to each indicator is taken before performing the multiple linear regression analysis. The research shows that  product quality (X1) and service quality (X2) significantly influences King Cake’s customer satisfaction (Y). The finding shows that service quality (X2) gives more significant value towards customer satisfaction (Y) than product quality (X1) does.

scholarly journals Studi Tentang Kualitas Pelayanan Ojek Online (Ojol) Grabbike dan Pengaruhnya Terhadap Kepuasan Pelanggan di Kota Tegal

2020 ◽  
Vol 8 (2) ◽  
pp. 127
Author(s):  
Faridah, Yayat Hidayat Amir, Basukiyatno
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Validity And Reliability ◽  
Observation Methods ◽  
Taxi Service ◽  
Motorcycle Taxi

<em>The study aims to determine the quality of Grabbike online motorcycle taxi service and its effect on customer satisfaction in the Tegal City area. The quantitative approach is used as a source of data processing so that the results are presented. The study population was GrabBike online motorcycle taxi (OJOL) customers in Tegal City for one week, 1000 customers. This research used incidental sampling technique in sampling. Determination of the number of samples using the Slovin formula. From the total population of 1000 obtained a sample of 100 customers as respondents. Data collection uses observation methods, questionnaires, and documentation. The research instrument was in the form of observation sheets and questionnaires with 22 items of statements that had been tested for validity and reliability. Datalysis was analyzed with linear regression. The results showed that the quality of service had a positive and significant effect on GrabBike online motorcycle taxi customer satisfaction as evidenced by the results of the calculation of a simple linear regression analysis of Y = 16.078 + 0.520X, with the significance of the variable service quality was 0,000 because the significance value of 0,000 &lt;0.05 was concluded service quality has a significant effect on customer satisfaction variables on OJOL GrabBike in Tegal City, meaning Ha is accepted while H0 is rejected.</em>

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAAN PELANGGAN PADA KARAOKE INUL VIZTA TANJUNG

2018 ◽  
Vol 4 (3) ◽  
Author(s):  
Imansyah Imansyah ◽  
Haris Irawan
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
T Test ◽  
Reliability Test ◽  
Validity And Reliability ◽  
Analysis Technique

Abstract: The purposes of this research is to find the influence of service quality which including: tangible, reliability, responsiveness, assurance, and empathy at karaoke Inul Vizta Tanjung  on customer satisfaction. This research uses descriptive analysis, simple Linear Regression analysis, validity and reliability test and t test. Populations in this study are 138 persons.  The sample in this resech area 100 persons o f karaoke Inul Vizta Tanjung customers with a   accidental sampling method and slovin formula to analyze the simple data. Data collected using a questionnaire technique with likert’s scale, interview and documentation.The data analysis technique and research are using a validity and reliability test, classical assumption test, t test and linear regression. The result of this research shows positive and significant influence on service quality to customer satisfaction at karaoke Inul Vizta Tanjung. Keywords: tangible, reliability, responsiveness, assurance, empathy, customer satisfaction Abstrak: Tujuan dari penelitian ini adalah untuk menemukan pengaruh kualitas pelayanan yang terdiri dari bukti fisik, kehandalan, kesigapan, jaminan dan impati yang diberikan oleh  Karaoke Inul Vizta Tanjung   terhadap kepuasaan pelanggan. Populasi dari penelitian ini adalah tamu-tamu dari Karaoke Inul Vizta Tanjung   sejumlah sekitar  138 orang. Sampel pada penelitian ini adalah 100 orang yang diambil dengan metode accidental sampling dan formula slovin untuk menganalisis data sederhana. Data dikumpulkan dengan melalui kuisioner, wawancara menggunakan  sekala likert dan dukumentasi. Tehnik analisis data menggunakan uji validitas dan realibilitas, uji asumsi klasik, uji t dan regresi linear. Hasil dari penelitian ini adalah bahwa terdapat pengaruh positif dansignifikan dari kualitas pelayanan terhadap kepuasaan pelanggan pada Karaoke Inul Vizta Tanjung. Kata kunci : bukti fisik, kehandalan, kesigapan, jaminan,empati, kepuasan pelanggan

scholarly journals Effect of Service Quality, Product Quality, and Trust In Customer Satisfaction (Case Study at Bank BRI Syariah KCP Kendal)

2020 ◽  
Vol 2 (2) ◽  
pp. 139-156
Author(s):  
Heny Yuningrum ◽  
Muyassarah Muyassarah ◽  
Risma Dewi Astuti
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Sampling Technique ◽  
Linear Regression Equation ◽  
Validity And Reliability ◽  
Quality Product ◽  
Study Population

Purpose - This study aims to determine the effect of service quality, product quality, and trust on customer satisfaction (a case study at Bank BRI Syariah KCP Kendal).Method - The type of research carried out is a quantitative approach. The study population was all customers at Bank BRI Syariah KCP Kendal using the incidental sampling technique. Data were collected through a questionnaire or questionnaire with a Likert scale. This study uses validity and reliability tests, then classic assumption test, t test, F test, determination test and multiple linear regression equation test.Result - The results of this study are (1) service quality has a positive and significant effect on customer satisfaction (2) product quality has a positive and significant effect on customer satisfaction (3) trust has a positive and significant effect on customer satisfaction (4) service quality, product quality, and Trust together has a positive and significant effect on customer satisfaction.Implication - The implication is that service delivery and product quality as well as the trust given by the bank will affect customer satisfaction.Originality - This study shows that these three variables have a significant correlation to customer satisfaction.

scholarly journals Pengaruh Fasilitas Kerja Terhadap Kepuasan Karyawan Di Imelda Hotel-Waterpark-Convention Padang

2020 ◽  
Vol 11 (02) ◽  
pp. 117
Author(s):  
Nova Shabrina ◽  
Ira Meirina Chair
Keyword(s):  
Linear Regression ◽  
Employee Satisfaction ◽  
Coefficient Of Determination ◽  
Sampling Techniques ◽  
Simple Linear Regression ◽  
Validity And Reliability ◽  
Descriptive Research ◽  
Regression Test ◽  
Quantitative Descriptive ◽  
Program Version

The This study aims to determine the Effect of Working Facilities on Employee satisfaction at Imelda Hotel-Waterpark-Convention Padang. This type of research is classified into quantitative descriptive research with causative associative methods.1The population in this study were all employees who worked at Imelda Hotel-Waterpark-Convention Padang as many as 72 people using saturated sampling techniques. Data collection techniques usingma questionnaire with a Likert scale that has been tested for validity and reliability. Data were analyzed through description analysis and simple linear regression test and coefficient of determination with the help of SPSS Computer Program version 16.00. The results of the study show that: Work Facilities in the category of Good have a percentage of 51.39% and Satisfaction of employees with the category of Good has a percentage of 86.11%. Furthermore, the R Square value is 0.094 with the level of sig. 0.009 <0.05, the Work Facility variabledcan explain the variable Employee Satisfaction of 9.4% and 90.6% influenced by other factors.

scholarly journals Pengaruh Suasana, Kualitas Makanan, dan Persepsi Nilai terhadap Kepuasan Pelanggan Rumah Makan Goa Sumbawa

2021 ◽  
Vol 2 (1) ◽  
pp. 1-14
Author(s):  
Fendy Maradita ◽  
Mega Susilawati
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Food Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Sampling Techniques ◽  
Collection Method ◽  
Value Perception

This study aims to find out the influence of atmosphere, food quality, and perception of value on customer satisfaction. This research uses a type of Quantitative Associative research. The data collection method was carried out by distributing questionnaires to 100 respondents, namely customers at Sumbawa Goa Restaurant. Sampling techniques using non probability sampling and purposive sampling. Data analysis used is multiple linear regression analysis. Based on the results of the study, it can be concluded that the three free variables namely atmosphere, food quality and value perception have a positive and significant influence on restaurant customer satisfaction.

TINGKAT PENGETAHUAN PASIEN TENTANG EFEK SAMPING OBAT CAPTOPRIL DAN AMLODIPIN DI PUSKESMAS SUNGAI JINGAH

2020 ◽  
Vol 5 (2) ◽  
pp. 230-239
Author(s):  
Novia Ariani ◽  
◽  
Dwi Rizki Febrianti ◽  
Rakhmadhan Niah
Keyword(s):  
Side Effects ◽  
Health Center ◽  
Antihypertensive Drugs ◽  
Sampling Techniques ◽  
Patient Knowledge ◽  
Inclusion Criteria ◽  
Validity And Reliability ◽  
Consecutive Sampling ◽  
Level Of Knowledge

Hypertension is an increase in systolic and diastolic blood pressure of more than 140 mmHg and90 mmHg. Captopril and Amlodipin are the most commonly used antihypertensive drugs, especially in Sungai Jingah Health Center. Long-term use is most likely to cause side effects. The level of knowledge of patients about side effects is very influential in knowing the early signs of the emergence of side effects and can prevent complications caused by side effects. The purpose of this study was to determine the level of patient knowledge about the side effects of captopril and amlodipine drugs at Sungai Jingah Health Center. This research is a non-experimental observational study. The population used was all hypertensive patients who received captopril and amlodipine drugs at the Sungai Jingah Health Center in April-May 2019. Samples were taken with consecutive sampling techniques that met the inclusion criteria of 55 patients. The research instrument used a questionnaire sheet that had been tested for validity and reliability consisting of 4 statements about the side effects of captopril and 5 items about the side effects of amlodipine. The data obtained is recapitulated and calculated using the percentage formula for each statement then presented descriptively. The results of the research on the level of knowledge about the side effects of captopril and amlodipine showed that out of 55 respondents 80.00% had a low level of knowledge, 3.64% had sufficient knowledge and 16.36% had good knowledge. The conclusion of this study is that the level of knowledge of patient knowledge about the side effects of captopril and amlodipine is in the low category (80.00%).

scholarly journals Kualitas Pelayanan terhadap Kepuasan Nasabah pada PT. Mandiri Tunas Finance

2020 ◽  
Vol 1 (1) ◽  
pp. 11-17
Author(s):  
Reza Kurniawan
Keyword(s):  
Quality Of Service ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Secondary Data ◽  
T Test ◽  
Sampling Techniques ◽  
Simple Linear Regression

This research was conducted at PT. Mandiri Tunas Finance Pekanbaru Branch. The purpose of this study was to determine the Effect of Service Quality on Customer Satisfaction at PT Mandiri Tunas Finance Pekanbaru Branch. The population in this study was 2,390 customers. In this study sampling using Accidental Sampling techniques, which amounted to 96 customers. The data used are primary and secondary data with analysis using simple linear regression. The results showed Y = 14.820 + 1.035 and the t test showed that t arithmetic> from t table (18,471> 1,98552) this meant that Quality of Service had a significant effect on Customer Satisfaction of PT. Mandiri Tunas Finance Pekanbaru Branch. The influence of Service Quality on Customer Satisfaction is 78.4% while the remaining 21.6% is influenced by other variables

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