scholarly journals Gambaran Kepuasan Pelayanan Dan Kepuasan Pasien Hemodialisa Di Rumah Sakit X

2021 ◽  
Vol 1 (3) ◽  
Author(s):  
Aussi Dwifungsiania
Keyword(s):  
Research Method ◽  
Self Esteem ◽  
Hemodialysis Patients ◽  
Quality Of Services ◽  
Self Image ◽  
Hemodialysis Unit

<p><em>Service to satisfy customers does not have to be at the expense of self-esteem or self-image because providing services is not based on the submission of one party to another, the service should be carried out to realize the best benefits for all parties. The purpose of this study was to describe the quality of services provided by the hemodialysis unit to outpatients and the satisfaction of hemodialysis patients during dialysis at hospital X. The research method used was quantitative, by distributing questionnaires to the patient's guardians. The results of the study, the results showed, 100% of respondents in the HD unit of Hospital X said it was true about the quality of services contained in the HD unit of Hospital X. The results showed, 100% said they were satisfied with the services provided by the HD unit of Hospital X. Maintained service well in the eyes of hemodialysis patients at X Hospital.</em></p>

scholarly journals Pengaruh Citra Perusahaan dan Kualitas Layanan terhadap Loyalitas dengan Kepercayaan sebagai Variabel Mediasi

2021 ◽  
Vol 9 (3) ◽  
pp. 1150-1162
Author(s):  
Dellafany Noor Madyaratri ◽  
Anik Lestari Andjarwati
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Quantitative Data ◽  
Research Method ◽  
Sampling Technique ◽  
Analysis Data ◽  
Corporate Image ◽  
Quality Of Services ◽  
Customer Perception

This paper aimed to study the effect of corporate image and service quality on loyalty by using trust as a mediating variable. This research uses quantitative data. The sampling technique used was non-probability sampling with the type of judgmental sampling). The sample used in this study were 220 respondents. The research method used path analysis--data collection through a questionnaire. The results showed that company image has a positive and significant effect on loyalty, service quality has a positive and significant effect on loyalty, the corporate image has a positive and significant effect on trust, service quality has a positive and significant effect on trust, and trust has a positive and significant effect on loyalty. Kantor Pos Trenggalek is expected to improve the image of Kantor Pos Trenggalek so that customer perception will be better for the services provided and improve and develop the quality of services provided to customers and fix service problems.

scholarly journals KONTRIBUSI PAJAK BUMI DAN BANGUNAN PERDESAAN DAN PERKOTAAN (PBB-P2) BAGI PENINGKATAN PENDAPATAN ASLI DAERAH DI KABUPATEN SIDOARJO

2016 ◽  
Vol 4 (1) ◽  
pp. 33
Author(s):  
Surendro Nurbawono
Keyword(s):  
Research Method ◽  
Central Government ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Local Revenue ◽  
Rural And Urban ◽  
Problem Condition

The purpose of this study first, to determine and analyze the problems in delegating authority management of land and building tax of rural and urban from central government to the Sidoarjo Regency governments. Second, determine and analyze the contribution of land and building tax of rural and urban for improvement local revenue in the Sidoarjo Regency. The research method used qualitative approach. The results showed first, the problem condition concluded inconsistencies related regulations in delegating credit to the Sidoarjo Regency government. Second, the contribution of its authority delegation increased revenue until 100%, balancing the interests of budgetary for discretionary policies in the regency/city, explored potential  revenue for a wider network of bureaucracy, improved the quality of services to taxpayers, as well as improved accountability for the use of land and building tax of rural and urban.

scholarly journals Pengaruh Harga dan Kualitas Pelayanan terhadap Keputusan Nasabah Menggunakan Produk Pembiayaan Pensiun pada Bank Syariah Mandiri Kantor Cabang Padang Ulak Karang

JURNAL PUNDI ◽  
2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Febsri Susanti ◽  
Amalia Martha
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Research Method ◽  
Quality Of Services ◽  
Financial Products ◽  
Branch Office

The purpose of this study was to study and analyze the price and quality of services to spending decisions using financial products at Bank Syariah Mandiri, Padang Ulak Karang Branch Office.The research method used is descriptive quantitative. Based on the regression analysis, multiple linear price variables and service quality towards spending decisions using award financing products at PT. Bank Syariah Mandiri Branch Office of Padang Ulak Karang obtained Y = 16,284 + 0.472X1-0192 X2 + 0.229 X3-0.709 X4-0.161 X5 + 0.683 X6 + e.The results of this study only determine the price and empathy that is positive and significant to real decisions, reliability, responsiveness, guarantees are negatively related and not significant to decision making.Keywords: price, service quality and expenditure decisions.

scholarly journals Upaya Meningkatkan Kualitas Sumber Daya Manusia melalui Strategi Persaingan Usaha Ekonomi Kreatif Menuju New Normal (Studi Kasus Pegadaian Cabang Pelayanan Syariah (CPS) Bangkalan)

2021 ◽  
Vol 1 (1) ◽  
Author(s):  
Ismawati Ismawati ◽  
Mochammad Isa Anshori
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Research Method ◽  
Quality Of Services ◽  
New Normal ◽  
Great Demand ◽  
Economic Strategies ◽  
And Performance ◽  
The Many

The objectives of this study include knowing how to develop the quality of human resources, the extent to which the competitive strategy in improving the quality of services will be applied towards the new normal, how to improve the quality of human resources and performance competition strategies in the new normal era. The method used in this research is descriptive qualitative research method. The results showed that CPS Bangkalan Pegadaian to improve or develop the quality of human resources through increasing creative economic strategies by means of improving several products and CPS Bangkalan Pegadaian systems, including the Digital Sharia Pawnshop Application (PSD), Amanah Financing, Gold Savings and Arrum. The product and system of the CPS Bangkalan Pegadaian that is in great demand by customers is gold savings. This product is in great demand because it is easy to access, the process is fast, and there are fewer requirements to fulfill. The obstacles faced are the lack of socialization to customers, the many requirements.

scholarly journals Pengaruh Kualitas Pelayanan Koperasi Tani Dewi Sri dan Produktivitas Kerja Petani terhadap Kesejahteraan Petani Di Subak Sengempel, Desa Bongkasa, Kecamatan Abiansemal, Kabupaten Badung

2017 ◽  
Vol 5 (1) ◽  
Author(s):  
I Made Agus Wilantara ◽  
Ketut Suamba ◽  
I Gede Setiawan Adi Putra
Keyword(s):  
Service Quality ◽  
Labor Productivity ◽  
Research Method ◽  
Qualitative Method ◽  
Work Productivity ◽  
Quality Of Services ◽  
Service Productivity ◽  
Coaching Training ◽  
Selection Of

ABSTRACTThe Influence of Service Quality of Dewi Sri Farmer’s Cooperative and theFarmer’s Work Productivity on the Welfare of Farmer’s at the Subak ofSengempel, Bongkasa Village, Sub-District of Abiansemal, Badung RegencyFarmer’s cooperative as a facilitator in improving welfare, the quality ofservice would be an important part in order to always be the selection of farmers toobtain the required product. The farmer’s cooperative is expected to provide the bestservices in order to achieve the welfare of farmers. An improved labor productivity offarmers as a source of income will have implications for the welfare of farmers. Thestudy objective was to determine the effect of service quality of the farmer’scooperative on the welfare of farmers at Subak of Sengempel.The research method used descriptive qualitative method. Total respondentswas 151 members of farmer’s cooperative taken by proportional random sampling.Data were analyzed using inferential statistics (SEM-PLS).The results showed that the quality of service of the farmer’s cooperative andthe farmer’s work productivity positively and very significantly effect on the welfareof farmers. Quality of services of the farmer’s cooperative positively and verysignificantly effect on the productivity of farmers. Quality of services of the farmer’scooperative has an influence in reaching the welfare of farmers, both directly andthrough the work productivity of farmers. The farmer’s cooperative should furtherimprove its reliability by serving members on time. The farmers of the Subak ofSengempel should increase the labor productivity by increasing the quantity of labor,especially by increasing the number of main harvests. The Local Government throughthe relevant departments should further improve coaching, training and monitoringof the services of the farmer’s cooperative and improving agricultural extensionprograms.Keywords: service, productivity, farmers, welfare.

scholarly journals Rolul stimei de sine în formarea imaginii de sine la adolescenți

2013 ◽  
Vol 2 (1) ◽  
pp. 88-95
Author(s):  
Alina Zaharia
Keyword(s):  
Young People ◽  
Self Esteem ◽  
Psychosocial Aspects ◽  
The Self ◽  
Social Contacts ◽  
Self Image ◽  
High Level ◽  
The Relationship

The main objective of this research consists in studying psychosocial aspects of the relationship that is established between the level of the quality of self image and self-esteem in adolescents. Self-esteem play an important role in the self image of teenagers and young people. Teenagers with a high level of self-esteem have clear and stable views about themselves, talk about them in a consistent, positive way. Teenagers with a low self-esteem have the feeling that they do not know too well each other and talk about them in a unreliable and ambiguous way. They are also pretty reserved in initiating social contacts.

scholarly journals Pengaruh Penerapan Adopsi Model Citizen’s Charter Terhadap Profesionalisme Kerja Aparat dan Kualitas Pelayanan Publik

2017 ◽  
Vol 7 (2) ◽  
pp. 69
Author(s):  
Ismatul Mardiyah ◽  
M. Daimul Abror
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Research Method ◽  
Linear Regression Analysis ◽  
Professional Community ◽  
Quality Of Services ◽  
Simple Linear Regression ◽  
Adoption Model ◽  
Positive Results

This study aims to analyze the influence of Citizen's Charter  on the professionalism of the Workers Apparatus and the Quality of Public Service in Purwosari Sub-District, Pasuruan Regency. The research method used is quantitative with the entire population of Purwosari Subdistrict Apparatus which amounted to 22 respondents. While the data analysis used is simple linear regression analysis using SPSS program. The result of the research shows that calculation value for the influence of adoption of citizen's charter model to work professionalism is obtained t value> t table (4.583> 1.72) with significance value = 0.000 <0.05, so Ho is rejected. So it can be seen that adoption adoption model citizen's charter has a significant influence on professionalism of work, so that each indicator obtained positive results. The indicators to measure the professionalism of work which includes the value of efficiency is Demand or demand independence. As for the value of effectiveness consists of Dedication, Social Obligations, professional Regulation alone, and Affiliate professional community. While the result of calculation of influence adoption adoption model citizen's charter  to public service quality also get t value bigger than t table that is equal to 6.000 with value signifikansi = 0.000 <0.05, so Ho rejected. So the adoption of citizen's charter model in Purwosari sub-district also significantly influences the quality of public service, so that every service quality indicator gets positive result. The indicators to measure the quality of services that include the value of efficiency is the speed and ease. As for the value of effectiveness consists of accuracy and fairness. 

scholarly journals Analisis Kualitas Pelayanan Penerbitan Rekomendasi Izin Usaha Mikro Pada Kantor Camat Lae Parira Kabupaten Dairi

PERSPEKTIF ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 262-271
Author(s):  
Andy Penta Gracia Simbolon ◽  
Badaruddin Badaruddin ◽  
Nina Siti Salmaniah Siregar
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Qualitative Method ◽  
Public Image ◽  
Service Work ◽  
Quality Of Services ◽  
District Office ◽  
The Public ◽  
Constraint Factors

The purpose of the study was to determine and analyze the quality of service for issuing micro business license recommendations and their constraints at the Lae Parira sub-district office, Dairi Regency. The research method used in this research is descriptive qualitative method, which is a method that only describes situations and events that aims to systematically describe the characteristics of a population or certain fields in a factual and accurate manner without looking for or explaining a relationship. The results of the study found that the quality of service for issuing recommendations for micro business licenses at the Lae Parira District Office of Dairi Regency was still not good. This can be seen from the complaints of the public or micro business actors who require licensing recommendations so that the general public has a negative view or picture of the agency. The constraint factors faced in improving the quality of services for issuing recommendations for micro business licenses are: the presence of officers who seek to obtain personal benefits from the licensing recommendation service process, employees do not try to avoid a negative public image of the institution so that many people are reluctant to deal with business administration, and lack of employee commitment to improving service quality so that employees tend to prioritize personal matters over service work to the community

scholarly journals Care Burden and Related Factors on the Caregivers of Patients Receiving Service from Hemodialysis Unit

2021 ◽  
Author(s):  
Mucahit AKCIN ◽  
Mahcube CUBUKCU
Keyword(s):  
Quality Of Life ◽  
Short Form ◽  
Demographic Data ◽  
Hemodialysis Patients ◽  
Related Factors ◽  
Care Burden ◽  
Hemodialysis Unit ◽  
Sf 36 ◽  
The Mean

Introduction Caregivers of hemodialysis patients may experience stress, depression, fatigue, and decreased quality of life. This study aimed to examine the caregiver burden and related factors in patients’ caregivers under dialysis treatment. Method Our study was conducted between February and April 2019 in the Hemodialysis Unit of our Hospital Internal Diseases Clinic. Eighty-three people providing primary care to patients who had received hemodialysis service for at least three months were included in the study. The socio-demographic data of the caregivers were recorded. Care burden was evaluated by Zarit Burden Interview (ZBI) and dependency status with Katz Activities of Daily Living (ADL) instrument. Quality of life was evaluated with the 36-Item Short Form Survey (SF-36). Results The mean age of 183 caregivers included in the study was 46.35 ± 24.20 years; 67.5% of them were female. The mean ZBI score of the caregivers was 32.5 ± 14.4. Care burden was observed to be absent or very mild in 20.5% of the caregivers, mild-moderate in 57.8%, moderate-heavy in 19.3%, and heavy in 2.4%. The care burden was higher in those who felt insufficient to provide care or did not receive help from other family members for patient care (p<0.05). Besides, if the hemodialysis frequency was more than three times a week, the care burden was higher (p=0.003). Care burden was higher in functionally dependent patient (p=0.013). ZBI was negatively correlated with the SF-36 subscales, except for the physical function subscale (p<0.05). Conclusion The care burden was high in primary caregivers of hemodialysis patients. The care burden was higher in caregivers of patients with bedridden, high frequency of hemodialysis, and low quality of life. In addition to hemodialysis patients’ routine treatment, it may be appropriate to develop support groups and new care approaches for caregivers to reduce the care burden.

scholarly journals KUALITAS PELAYANAN MASYARAKAT PUSKESMAS DESA PAMARANGAN KECAMATAN TANJUNG KABUPATEN TABALONG

2018 ◽  
Vol 2 (2) ◽  
pp. 20
Author(s):  
Muhammad Noor Ifansyah ◽  
Mahriani Mahriani
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Public Perception ◽  
Direct Evidence ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Dimension ◽  
Patient Service ◽  
Descriptive Method

ABSTRAKPenelitian ini ditujukan untuk mengetahui mengenai kualitas pelayanan masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Khususnya berdasar dimensi kualitas yaitu terdiri dari variabel-variabel: reliability (kehandalan), Responsiveness (cepat tanggap), assurance(jaminan), empathy (empati), dan tangible (bukti langsung) serta kepuasan masyarakat. Variabel-variabel tersebut digunakan untuk mengetahui bagaimanakah kualitas pelayanan terhadap masyarakat yang datang berobat ke Puskesmas Pamarangan.Tujuan Penelitian ini adalah untuk mengetahui bagaimanakah kualitas pelayanan yang diperoleh masyarakat selama berobat di Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Metode penelitian yang dilakukan adalah metode deskriptif yaitu memberikan gambaran yang sejelas-jelasnya mengenai peristiwa atau kejadian yang menjadi objek penelitian, dengan menggunakan pendekatan kualitatif yaitu dengancara memahami sifat-sifat dan fenomena yang diteliti mengenai Kualitas Pelayanan Masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong, pengumpulan data yang dilakukan dengan cara observasi, angket dan dokumentasi.Dari hasil penelitian menunjukan bahwa tingkat penilaian masyarakat yaitu (cukup baik) dengan persentasi 47.7% terhadap kualitas pelayanan yang ada di puskesmas pamarangan.ABSTRACTThis research is aimed to know about the quality of service patient center of health services community(Puskesmas) village Pamarangan city Tanjung Regency Tabalong. Especially based on the quality dimension that consists of variables: reliability, responsiveness, assurance, empathy and tangible (direct evidence) and patient satisfaction.These variables are used to determine how the quality of service to patients who come to the Puskesmas treatment.             The purpose of this study was to determine how the quality of service obtained by patients during treatment at Puskesmas Village Pamarangan city Tanjung Regency Tabalong. The research method used is descriptive method that gives a clear picture of the event or event that become the object of the researcher, using qualitative approach that is by understanding the nature and the phenomenon that research about Patient Service Quality of Puskesmas Village Pamarangan city Tanjung Regency Tabalong, data collection conducted by means of observation, questionnaires and documentation.From the results of research shows that the level of public perception that is (good enough) with a percentage of 47.7% of the quality of services available at puskesmas pamarangan.

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