scholarly journals Analisis Kualitas Pelayanan Penerbitan Rekomendasi Izin Usaha Mikro Pada Kantor Camat Lae Parira Kabupaten Dairi

PERSPEKTIF ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 262-271
Author(s):  
Andy Penta Gracia Simbolon ◽  
Badaruddin Badaruddin ◽  
Nina Siti Salmaniah Siregar
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Qualitative Method ◽  
Public Image ◽  
Service Work ◽  
Quality Of Services ◽  
District Office ◽  
The Public ◽  
Constraint Factors

The purpose of the study was to determine and analyze the quality of service for issuing micro business license recommendations and their constraints at the Lae Parira sub-district office, Dairi Regency. The research method used in this research is descriptive qualitative method, which is a method that only describes situations and events that aims to systematically describe the characteristics of a population or certain fields in a factual and accurate manner without looking for or explaining a relationship. The results of the study found that the quality of service for issuing recommendations for micro business licenses at the Lae Parira District Office of Dairi Regency was still not good. This can be seen from the complaints of the public or micro business actors who require licensing recommendations so that the general public has a negative view or picture of the agency. The constraint factors faced in improving the quality of services for issuing recommendations for micro business licenses are: the presence of officers who seek to obtain personal benefits from the licensing recommendation service process, employees do not try to avoid a negative public image of the institution so that many people are reluctant to deal with business administration, and lack of employee commitment to improving service quality so that employees tend to prioritize personal matters over service work to the community

scholarly journals Persepsi Masyarakat terhadap Kinerja Pegawai Kantor Kecamatan Pineleng Kabupaten Minahasa

2020 ◽  
Vol 20 (2) ◽  
pp. 590
Author(s):  
Toman Hutapea
Keyword(s):  
Quality Of Service ◽  
Organizational Performance ◽  
Research Method ◽  
Public Perception ◽  
Public Perceptions ◽  
District Office ◽  
The Public ◽  
The People ◽  
The City

Public perceptions of the performance of the employees of the Pineleng Sub-District Office in the City of Minahasa were positive efforts from the people in Pineleng's sub-district to improve the services of the apartement of the Pineleng District Office. This study aims to (1) Describe the public perception of the quality of service in the office of the Pineleng District of Minahasa City in carrying out tasks in serving the community. The research method used is a qualitative research method. The results of this study stated that public perception of the organizational performance of the Pineleng Sub-District Office in Minahasa City for leadership was appreciated both because of the discipline shown by the leadership in the office. In the quality of service to the community is not optimal because: (1) Often found employees leave the place during service hours, (2) Employees are not quick to respond to the needs and suggestions given by the community.

scholarly journals STRATEGI PEMERINTAH KABUPATEN MOJOKERTO UNTUKMENINGKATKAN KUALITAS PELAYANAN DI SEKTOR PARIWISATA (Studin Pada Dinas Pemuda, Olahraga, Kebudayaan dan Pariwisata Kabupaten Mojokerto)

2016 ◽  
Vol 2 (02) ◽  
Author(s):  
Andri Mahfudi
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Qualitative Method ◽  
The Public ◽  
Tourism Promotion ◽  
Tourism Sector ◽  
Sport Culture ◽  
Tourism Service ◽  
Sector Service

Sector Tourism sevice is one of the effort that can improve tourism interprice in those area. This research is to know and always the tourism condition, strategy to improve the sector tourism service done by public young service, sport, culture and tourism of Mojokerto district. But tourism sector still has some obstacle so is is need some strategies to improve the quality of service by the district goverment at tourism in Mojokerto. To know the strategy to improve the quality of tourism sector service, so in this research , the researcher used qualitative method with description approach. Based on the research, the researcher found that there were there strategies which were used by the public young service, sport, culture and tourismof Mojokerto district to improve the quality of the tourism sektor service. Those were improve the tourism, tourism promotion, and contruction tourism interprise. But in those strategies still have some obstacles whether internal or external obstacle.Key words : Strategy, Tourism Service, Quality of Service.

scholarly journals The Application of Standard Anthropometry and Furniture Ergonomics Through Sub-District Office Interiors Design in Dayeuhkolot - Bandung District [The Application of Standard Anthropometry and Furniture Ergonomics Through Sub-District Office Interiors Design in Dayeuhkolot - Bandung District]

2019 ◽  
Vol 2 ◽  
pp. 467
Author(s):  
Tita Cardiah ◽  
Rangga Firmansyah ◽  
Irwan Sudarisman
Keyword(s):  
Quality Of Service ◽  
Community Service ◽  
Spatial Planning ◽  
Positive Element ◽  
Quality Of Services ◽  
Problem Analysis ◽  
District Office ◽  
Service Activity ◽  
District Offices

District Offices as community service facilities to support all activities related to public services in their respective regions. Improved service quality and supported by decent facilities (well organized) are expected to provide a positive element in the overall development in the District, specifically in the Sub-District of Dayeuhkolot, Bandung District. The layout of services in sub-districts that are less well-organized and not based on standards of anthropometry and ergonomics of furniture in terms of interior, it greatly affects the performance and level of quality of services for both employees and visitors or residents who are interested. This community service activity aims to provide solutions to relevant agencies regarding the influence of furniture comfort and spatial planning on optimal performance and quality of service in the District District of Dayeuhkolot, Bandung Regency, West Java, especially in the community service space through a series of activities beginning with problem analysis in location, interior redesign, and ended with a workshop program in the form of delivering solutions in the form of an application of anthropometry and ergonomics through interior arrangement which is ideal as a problem solving that has been found in this case.

scholarly journals Pengaruh Kompetensi Pegawai terhadap Kualitas Pelayanan Administrasi Terpadu Kecamatan (Paten) di Kecamatan Kuranji Kota Padang

2018 ◽  
Vol 1 (2) ◽  
pp. 98
Author(s):  
Najmi Rahmadhani
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Quality Of Services ◽  
Simple Linear Regression ◽  
The Public ◽  
Total Influence

This study was motivated by various problems of dissatisfaction felt by the society to the less qualified service from employees in the public sector. This study aims to determine whether the competence of employees influence the quality of services in the District Integrated Administration Services (PATEN) in Kuranji Subdistrict, Padang City. This is a quantitative study. The population in this study consisted of 96,098 people with the sample of 398 respondents. The sampling technique used in this study was proportional sampling technique. The data of this study were analyzed with simple linear regression analysis. The result of data analysis showed that the competence of employees had a positive and significant influence on the quality of PATENT service in Kuranji Subdistrict, Padang City with total influence of 53.7%. This showed that the higher the competence of the employees would be the higher the quality of service PATENT in the Kuranji Subdistrict.

scholarly journals Upaya- Upaya dalam Meningkatkan Kualitas Pelayanan di Objek Wisata Kampung Tulip

2018 ◽  
Author(s):  
Yosef Abdul Ghani
Keyword(s):  
Quality Of Service ◽  
Community Service ◽  
Research Method ◽  
Qualitative Method ◽  
Tourism Industry ◽  
Iso 9001 ◽  
Tourist Attraction ◽  
Quality Dimensions ◽  
Tourism Services

Abstrak Persaingan di bidang industri pariwisata semakin ketat. Perubahan-perubahan di era distruptif ini mau tidak mau akan memaksa organisasi untuk terus menemukan inovasi-inovasi baru untuk tetap bersaing dengan organisasi lain. Salah satu organisasi di bidang jasa pariwisata adalah kampung tulip. Kampung tulip terletak di daerah ciwasta, Kota Bandung. Penelitian ini memiliki tujuan untuk memberikan masukan-masukan/rekomendasi bagi pengelola objek wisata setelah peneliti melakukan kegiatan pengabdian masyarakat di kawasan tersebut sebagai bagian dari kewajiban perguruan tinggi untuk melakuakan Tri Dharma Pendidikan. Metode penelitian disini menggunakan metode kualitatif deskriptif. Hasil penelitian yang telah dilakukan merekomendasikan penerapan ISO 9001:2015 secara bertahap sesuai dengan kemampuan organisasi, dan penerapan dimensi kualitas jasa servqual bagi pegawai di objek wisata kampung tulip. Dan diharapkan dengan diterapkannya ke dua rekomendasi tersebut akan mampu memberikan pengalaman lebih pada pengunjung dan pada akhirnya akan meningkatkan kepuasan dan word of mouth.Kata Kunci: Kualitas Pelayanan, ISO 9001, Kampung TulipAbstractCompetition in the tourism industry is getting tougher. Changes in this distruptive era inevitably want organizations to continue to find new innovations to stay competitive with other organizations. One of the organizations in the field of tourism services is kampung tulip. Kampung tulip located in ciwasta area, Bandung city. This study aims to provide inputs / recommendations for managers of tourism objects after conducting community service activities in the region as part of the task of universities to do Tri Dharma Education. The research method used descriptive qualitative method. The results of the research that has been done ISO 9001: 2015 gradually in accordance with the ability of the organization, and the quality dimensions servqual services for employees in the tulip village tourist attraction. And it is hoped that by applying them to these two recommendations will be able to provide more experience on halan and will ultimately increase satisfaction and word of mouth.Keywords: Quality of Service, ISO 9001, Kampung Tulip

scholarly journals Pengaruh Kualitas Pelayanan Koperasi Tani Dewi Sri dan Produktivitas Kerja Petani terhadap Kesejahteraan Petani Di Subak Sengempel, Desa Bongkasa, Kecamatan Abiansemal, Kabupaten Badung

2017 ◽  
Vol 5 (1) ◽  
Author(s):  
I Made Agus Wilantara ◽  
Ketut Suamba ◽  
I Gede Setiawan Adi Putra
Keyword(s):  
Service Quality ◽  
Labor Productivity ◽  
Research Method ◽  
Qualitative Method ◽  
Work Productivity ◽  
Quality Of Services ◽  
Service Productivity ◽  
Coaching Training ◽  
Selection Of

ABSTRACTThe Influence of Service Quality of Dewi Sri Farmer’s Cooperative and theFarmer’s Work Productivity on the Welfare of Farmer’s at the Subak ofSengempel, Bongkasa Village, Sub-District of Abiansemal, Badung RegencyFarmer’s cooperative as a facilitator in improving welfare, the quality ofservice would be an important part in order to always be the selection of farmers toobtain the required product. The farmer’s cooperative is expected to provide the bestservices in order to achieve the welfare of farmers. An improved labor productivity offarmers as a source of income will have implications for the welfare of farmers. Thestudy objective was to determine the effect of service quality of the farmer’scooperative on the welfare of farmers at Subak of Sengempel.The research method used descriptive qualitative method. Total respondentswas 151 members of farmer’s cooperative taken by proportional random sampling.Data were analyzed using inferential statistics (SEM-PLS).The results showed that the quality of service of the farmer’s cooperative andthe farmer’s work productivity positively and very significantly effect on the welfareof farmers. Quality of services of the farmer’s cooperative positively and verysignificantly effect on the productivity of farmers. Quality of services of the farmer’scooperative has an influence in reaching the welfare of farmers, both directly andthrough the work productivity of farmers. The farmer’s cooperative should furtherimprove its reliability by serving members on time. The farmers of the Subak ofSengempel should increase the labor productivity by increasing the quantity of labor,especially by increasing the number of main harvests. The Local Government throughthe relevant departments should further improve coaching, training and monitoringof the services of the farmer’s cooperative and improving agricultural extensionprograms.Keywords: service, productivity, farmers, welfare.

scholarly journals KINERJA KANTOR PELAYANAN PAJAK PRATAMA (KPPP) MEULABOH DALAM MENINGKATKAN PELAYANAN MINAT WAJIB PAJAK

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Alimas Jonsa ◽  
Yuni Salwan
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Method ◽  
Secondary Data ◽  
Customer Complaints ◽  
The Public ◽  
Directorate General ◽  
Descriptive Approach ◽  
Many Queues

Primary Tax Office Meulaboh (KPPP) has an important role in improving the performance of public services in terms of extension function, service, and supervision to taxpayers. If seen from the function of the Primary Tax Office Meulaboh it is helpful to the Directorate General of taxes in awaken the importance of taxes to the public. The problem in this research is how the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The purpose of this study is to determine the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The research method used in this research is qualitative research method with descriptive approach. The source of data in this study consists of primary and secondary data. Then the technique of collected data used interview, observation and documentary. The location of this study was conducted in the Primary Tax Office Meulaboh West Aceh. Based on the results of research in the discussion KPPP Meulaboh in improving performance attract taxpayers. First, productivity KPPP Meulaboh not achieve results in accordance with the vision and mission of the grounds are still no customer complaints. Second, the quality of service KPPP Meulaboh also not yet maximal, the reason there are still many queues. Third; The responsiveness of KPPP Meulaboh is not good, the responsibility of KPPP Meulaboh still not maximal in giving the requirement for the taxpayer. Further Accountability KPPP Meulaboh give good results, because the responsibility is carried out according to the procedures of KPPP Meulaboh. Keywords: performance, Primary Tax Office Meulaboh, taxpayers

scholarly journals PELAYANAN ADMINISTRASI TERPADU (PATEN) DI KANTOR CAMAT MUARA JAWA: ANALISIS PERSEPSI MASYARAKAT TERHADAP PATEN

2017 ◽  
Vol 5 (3) ◽  
pp. 148
Author(s):  
. Fatmawati
Keyword(s):  
Data Analysis ◽  
Research Method ◽  
Qualitative Method ◽  
Public Perception ◽  
Public Perceptions ◽  
Research Focus ◽  
District Office ◽  
The Public ◽  
Interactive Model ◽  
Administrative Service

This article aim to describe and analyze the Public Perceptions in Integrated Administration Service (PATEN) in Muara Jawa Sub-district Office of Kutai Kartanegara Regency. Research focus set, is public perception of service requirements, public perception of service procedure, public perception of timeliness,  public perception about facilities and infrastructure,  public perception, and public perception of technical implementers. The research method used is descriptive qualitative method. Data analysis used is Interactive Model. The result of the research shows that the public perception about the integrated administration service of the sub-district (Patent), in Muara Jawa Sub-District Office of Kutai Kartanegara Regency aplikaif still not meet the expected qualification.Keyword : Public Perception, Administrative Service

scholarly journals KUALITAS PELAYANAN MASYARAKAT PUSKESMAS DESA PAMARANGAN KECAMATAN TANJUNG KABUPATEN TABALONG

2018 ◽  
Vol 2 (2) ◽  
pp. 20
Author(s):  
Muhammad Noor Ifansyah ◽  
Mahriani Mahriani
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Public Perception ◽  
Direct Evidence ◽  
Qualitative Approach ◽  
Quality Of Services ◽  
Quality Dimension ◽  
Patient Service ◽  
Descriptive Method

ABSTRAKPenelitian ini ditujukan untuk mengetahui mengenai kualitas pelayanan masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Khususnya berdasar dimensi kualitas yaitu terdiri dari variabel-variabel: reliability (kehandalan), Responsiveness (cepat tanggap), assurance(jaminan), empathy (empati), dan tangible (bukti langsung) serta kepuasan masyarakat. Variabel-variabel tersebut digunakan untuk mengetahui bagaimanakah kualitas pelayanan terhadap masyarakat yang datang berobat ke Puskesmas Pamarangan.Tujuan Penelitian ini adalah untuk mengetahui bagaimanakah kualitas pelayanan yang diperoleh masyarakat selama berobat di Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong. Metode penelitian yang dilakukan adalah metode deskriptif yaitu memberikan gambaran yang sejelas-jelasnya mengenai peristiwa atau kejadian yang menjadi objek penelitian, dengan menggunakan pendekatan kualitatif yaitu dengancara memahami sifat-sifat dan fenomena yang diteliti mengenai Kualitas Pelayanan Masyarakat Puskesmas Desa Pamarangan Kecamatan Tanjung Kabupaten Tabalong, pengumpulan data yang dilakukan dengan cara observasi, angket dan dokumentasi.Dari hasil penelitian menunjukan bahwa tingkat penilaian masyarakat yaitu (cukup baik) dengan persentasi 47.7% terhadap kualitas pelayanan yang ada di puskesmas pamarangan.ABSTRACTThis research is aimed to know about the quality of service patient center of health services community(Puskesmas) village Pamarangan city Tanjung Regency Tabalong. Especially based on the quality dimension that consists of variables: reliability, responsiveness, assurance, empathy and tangible (direct evidence) and patient satisfaction.These variables are used to determine how the quality of service to patients who come to the Puskesmas treatment.             The purpose of this study was to determine how the quality of service obtained by patients during treatment at Puskesmas Village Pamarangan city Tanjung Regency Tabalong. The research method used is descriptive method that gives a clear picture of the event or event that become the object of the researcher, using qualitative approach that is by understanding the nature and the phenomenon that research about Patient Service Quality of Puskesmas Village Pamarangan city Tanjung Regency Tabalong, data collection conducted by means of observation, questionnaires and documentation.From the results of research shows that the level of public perception that is (good enough) with a percentage of 47.7% of the quality of services available at puskesmas pamarangan.

scholarly journals BUDAYA KERJA PETUGAS PEMUTAKHIRAN DATA PEMILIH DALAM PEMILUKADA DI KOTA PADANG PANJANG

2019 ◽  
Vol 20 (2) ◽  
pp. 213
Author(s):  
Weriza Weriza ◽  
Asrinaldi Asrinaldi ◽  
Ernita Arief
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Qualitative Method ◽  
The Public ◽  
Performance Culture ◽  
High Competence ◽  
Data Updating ◽  
Data Update ◽  
Depth Interviews

The voter data update shows that there were still data on the TMS voters when the DPS determined in Padang Panjang City at 4,307 or 10.96% of the voters. This research was carried out with the descriptive qualitative method through in-depth interviews with various informants, namely election organizers in Padang Panjang City and Disdukcapil and campaign teams. The results of this study show that the problem of the voter list is due to PPDP Performance Culture in the voter data updating process which is seen from 6 aspects, namely (1) the responsiveness of PPDP can understand the needs of voters and not constrained population administration factors, (2) professionalism, work according to rules and has a high competence and understanding of territories, (3) productivity, can reduce voters who do not meet the requirements significantly and nil double voters in DPS (4) accountability, PPDP is ready to answer internally the process and results of updating voter data to the KPU and externally in the level of results, (5) cooperation, PPDP has collaborated with internal KPU and external KPU in voter data summary and (6) quality of service, PPDP and KPU along with their staff conduct socialization to the public for the categories of voters eligible and not eligible in the list voters. Voters registered in the voter list are de facto and de jure voters to be one solution to fulfill the comprehensive, accurate and up-to-date principles in voter data collection

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