scholarly journals Pengaruh Pelayanan SDM Terhadap Tingkat Kepuasan Pasien di Pelayanan Rawat Jalan RS X Jambi (Analisis Perbandingan Pasien Umum dan BPJS)

2018 ◽  
Vol 18 (2) ◽  
pp. 401
Author(s):  
Ririn Noviyanti Putri
Keyword(s):  
Patient Satisfaction ◽  
Human Resources ◽  
Code Of Ethics ◽  
Hospital Staff ◽  
Satisfaction Level ◽  
Job Status ◽  
Chi Square ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Pdca Cycle

Health services require hospitals to provide quality services in accordance with the needs and desires of patients with reference to the code of ethics profession. Hospital demand in providing good service quality can improve the degree of patient satisfaction. Patient satisfaction is a common problem that often occurs in the hospital. This study aims to determine the effect of human resources service on patient satisfaction and see the ratio of the level of satisfaction between general patients and BPJS. This research is a comparative and with cross sectional approach. The sample in this study were general patients and BPJS who treated in outpatient installation as 108 respondents using chi-square statistical test and T test. The results showed that there were eight variables related to patient satisfaction level, namely educational level (p=0,0001), job status (p=0.0001), membership status (p=0,001), Service of human resources (p=0.0001), Service procedures (p=0.0001), Service of pharmacy (p=0.0001), Comfort (p=0,012), And patient relationship with hospital staff (p=0,0001) and there was difference of satisfaction level between general patient and BPJS (p=0.0001). Human resources services affect the level of patient satisfaction and there is difference of satisfaction level between general patient and BPJS. Suggestions for hospitals to continuously evaluate services by implementing the Plan Do Check Act (PDCA) cycle, so that the shortcomings that occur during the service process can continue to be minimized.

scholarly journals Analisis Tingkat Kepuasan Pasien BPJS Pada Pelayanan Kefarmasian Di Apotek Klinik SATKES PUSDOKKES MABES POLRI

2020 ◽  
Vol 1 (02) ◽  
pp. 29
Author(s):  
Okpri Meila
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Pharmaceutical Services ◽  
Service Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Quota Sampling

Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to determine the level of BPJS patient satisfaction and dimensions affect the level of satisfaction with pharmaceutical services provided in Drugstore Clinic Satkes Pusdokkes Headquarter Police. This reasearch was conducted the data of patients who were treated and carried out in cross sectional, by distribution questioner and analyzed descriptive. Reasearch subjects were teken by quota sampling technique. The level of satisfaction of this study was measured based on five dimensions of service quality and analyzed using percentase and likert scalet. The results of the showed that patients who were treated at the Drugstore Clinic Satkes Pusdokkes Headquarter Police were satisfied with the services provided by the services provided Keyword : Satisfaction level, pharmaceutical services, BPJS

scholarly journals Survey of Patient Satisfaction with Radiological Services in Public and Private Health Facilities in Kano

2020 ◽  
Vol 6 (1) ◽  
pp. 25-32
Author(s):  
Lydia A. Gana ◽  
Emmanuel I. Richard ◽  
Mohammad Sidi ◽  
Musa G. Lalai ◽  
Joseph D. Zira ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Facility ◽  
Health Care Services ◽  
Hospital Staff ◽  
Public Health Facility ◽  
Chi Square ◽  
Cross Sectional ◽  
The Public ◽  
Patients Satisfaction ◽  
Private Health Facility

Background: Patient satisfaction is the extent to which the patients feel that their needs and expectations are being met by the service provider. The survey of patient satisfaction with health care services is a growing concept in Nigeria, where study on this subject is just beginning to develop. Objective: The aim of this study was to compare the patients’ satisfaction level with radiological services and to identify the factors that may account for the differences in their satisfaction between a public and a private health facility in Kano state Nigeria. Method: The study was a cross-sectional prospective survey that targeted patients who visited radiology departments. Data was collected using a 43 item self-completion questionnaire designed in line with the objectives of the study. The data were categorized into groups and analysed using a statistical package for social sciences version 20.0, where descriptive statistics such as the percentages and frequencies were generated and tabulated. A chi-square test was used to test for the differences in the patients’ satisfactory level at (p<0.05). Results: The results showed that 60.7% (n=85) were female while 39.3% (n=55) were male, 52.2% (n=47) of the respondents from the public hospital were dissatisfied, while 47.8% (n=43) were satisfied. At the private hospital, only 20% (n=10) were dissatisfied, while 80% (n=40) were satisfied with the radiological services received. The type of health facility and patients’ satisfaction was found to be statistically significant at (p<0.05). Conclusion: The patients in the private health facility of the study were more satisfied than those at the public health facility because of prompt attention given to them immediately after arrival, immediate collection of their radiological reports, and high ergonometric environment provided by the hospital staff.

scholarly journals The Health Tourists' Satisfaction Level of Services Provided: A Cross-Sectional Study in Iran

2016 ◽  
Vol 8 (9) ◽  
pp. 294 ◽  
Author(s):  
Ali Mohammad Varzi ◽  
Koroush Saki ◽  
Khalil Momeni ◽  
Ghasem Rajabi Vasokolaei ◽  
Zahra Khodakaramifard ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Quality ◽  
Cross Sectional Study ◽  
Care Quality ◽  
Management Approach ◽  
Satisfaction Level ◽  
Medical Sciences ◽  
Cross Sectional ◽  
Level Of Satisfaction

<p><strong>INTRODUCTION:</strong> Patient satisfaction with provided services is used as an indicator of health care quality. Patient satisfaction is defined as patient perception of provided care compared to expected care. This study was administered to evaluate the health tourists' satisfaction of provided services in Lorestan University of Medical Sciences affiliated hospitals in 2015. </p><p><strong>METHOD:</strong> In this descriptive case study, 1800 (696 (54.4 %) men and 812 (45.6 % ) women, 74.5 province native) patients were selected by random sampling from among the patients of Lorestan University of Medical Sciences affiliated hospitals in 2015 spring. The data collection instrument is a semi-structured questionnaire in this study. The questionnaire has 62 general and specific items. Each of the specific items is scaled on four points; satisfied, fairly satisfied, dissatisfied and O.K.. In order to analyze the data both descriptive and inferential statistics were used.</p><p><strong>RESULTS:</strong> Poldokhtar Imam Khomeini Hospital had the highest Level of satisfaction of 68 percent in all aspects (hoteling, discharge, paramedical, nurses, medical and admission) among the studied hospitals. Kuhdasht Imam Khomeini hospital had the lowest level of satisfaction of 53 percent. The overall satisfaction level in all hospitals was 61%.<strong> </strong><strong></strong></p><p><strong>DISCUSSION &amp; CONCLUSION:</strong> Despite the shortcomings observed in different areas, the results of the present study are in an intermediate status compared to other studies. While treating patients, patient-centered issue and patients ‘need and preferences should be focused on to enhance health care quality. Considering Patients preferences not only are morally good but also lead to improved care and access to sustainable care practices. Therefore it is needed to drive organizational management approach toward the customer preferences management and needs.</p>

scholarly journals PERBEDAAN TINGKAT KEPUASAN PASIEN BPJS DAN NON BPJS TERHADAP PELAYANAN PENDAFTARAN DI RSUD TOBELO

2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Vivia Ozora Bitjoli ◽  
Odi Pinontoan ◽  
Andi Buanasari
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Total Sample ◽  
P Value ◽  
Satisfaction Level ◽  
Chi Square ◽  
Cross Sectional ◽  
Consecutive Sampling ◽  
Chi Square Test ◽  
Cross Sectional Design

Abstrack :Patient satisfaction level is considered as one of the very important dimension and is oneof the main indicators of the standard of a health facility which is due to the influence of health careon the hospital and it is this which makes the measurement of patient satisfaction is an importantcomponent.The purpose of this study was to determine the differences between patient satisfactionlevel on BPJS and Non BPJS users over registration services in Tobelo hospitals. This researchmethod using cross sectional design. The sampling technique used consecutive sampling techniquewith a total sample of 136 respondents. methods of data collection using questionnaires satisfactionlevel of service at the place of registration to measure the level of patient satisfaction BPJS and NonBPJS and statistical test using chi square test. The researchresults can be p-value of 0.000 (≤ α =0.05), which means there are significant differences. Conclusion there are differences between thelevel of patient satisfaction level on BPJS and Non BPJS users over registration services in Tobelohospitals.Keywords: Enrollment Services, BPJS patient and the Non BPJS, SatisfactionAbstrak : Tingkat kepuasan pasien dianggap sebagai salah satu dimensi yang sangat penting danmerupakan salah satu indikator utama dari standar suatu fasilitas kesehatan yang merupakan akibatpengaruh pelayanan kesehatan atas pihak rumah sakit dan hal inilah yang membuat pengukurankepuasan pasien menjadi komponen penting. Tujuan penelitian ini adalah untuk mengetahuiperbedaan tingkat kepuasan pasien BPJS dan Non BPJS terhadap pelayanan pendaftaran di RSUDTobelo. Metodepenelitian ini menggunakan desain cross sectional. Teknik pengambilan sampelmenggunakan teknik consecutive sampling dengan jumlah sampel sebanyak 136 responden. metodepengumpulan data menggunakan kuesioner tingkat kepuasan pelayanan di tempat pendaftaran untukmengukur tingkat kepuasan pasien BPJS dan Non BPJS dan uji statistic menggunakan uji chi square.Hasil penelitian di dapat nilai p-value sebesar 0,000 (≤ α = 0,05) yang berarti ada perbedaan yangsignifikan. Kesimpulan ada perbedaan antara tingkat kepuasan pasien BPJS dan Non BPJS terhadappelayanan pendaftaran di RSUD Tobelo.Kata kunci : Pelayanan Pendaftaran, pasien BPJS dan Non BPJS, Tingkat Kepuasan

scholarly journals Nurse Caring Attitude Relationships with Parents Patient Satisfaction Level in Public Hospitals Pambalah Batung Amuntai

2021 ◽  
Vol 3 (2) ◽  
pp. 78-85
Author(s):  
Rian Tasalim ◽  
Mohammad Basit ◽  
Rita Agustina
Keyword(s):  
Patient Satisfaction ◽  
Well Being ◽  
Public Hospitals ◽  
Pediatric Care ◽  
Chi Square ◽  
Cross Sectional ◽  
Pediatric Ward ◽  
Level Of Satisfaction ◽  
Nurse Caring ◽  
Chi Square Analysis

Caring is a form of nurse's concern for clients. Nurses are required to have the sensitivity and ability to support the trust and well-being of patients. Patient/Parent satisfaction is highly dependent on the caring attitude of the nurse. The better the caring attitude of the nurse to the patient, the more the patient will trust the nurse. Nurse caring behavior is one of the determinants of patient satisfaction. The purpose of this study was to determine the relationship between the caring attitude of nurses and the level of satisfaction of the patient's parents in the pediatric ward of Pambalah Batung Amuntai Hospital. Analytic research with a cross sectional approach. Collecting data using a questionnaire. Respondents in the study amounted to 28 people, using probability sampling technique. Data analysis using Chi-Square. The results show that in the pediatric ward of Pambalah Batung Amuntai Hospital, it is known that the caring attitude of nurses in the classification is not good, namely 68% and the level of satisfaction of parents of patients in the less classification is also as much as 64 % The results of the Chi-Square analysis obtained a significant value of 0.019 (p < 0.05). There is a relationship between the caring attitude of nurses and the level of satisfaction of parents whose children are cared for in the pediatric care room at Pambalah Batung Amuntai Hospital.

scholarly journals Hubungan Faktor Pelayanan Internal Kefarmasian Dengan Tingkat Kepuasan Orangtua Pasien Di Rumah Sakit Aisyiyah Siti Fatimah

2021 ◽  
Vol 18 (2) ◽  
pp. 188
Author(s):  
TJATUR PRIJAMBODO ◽  
MUSA GHUFRON ◽  
YELVI LEVANI ◽  
SISKA MAWADDATUNNADILA
Keyword(s):  
Patient Satisfaction ◽  
Human Resources ◽  
Well Being ◽  
Public Health Services ◽  
Human Right ◽  
Chi Square ◽  
Cross Sectional ◽  
Internal Factors ◽  
The Public ◽  
Chi Square Test

<p><strong>Abstract</strong></p><p><strong>Background: </strong>Adequate health and well-being is a human right that has been recognized throughout the world. Indonesia has agreed to this as evidenced by the existence of Law No.36 of 2009. Hospital is one of the public health services that has pharmaceutical installation facilities, outpatient care, and so on. <strong>Objective:</strong> To determine the characteristics of pediatric specialist clinic patients and to determine the relationship between internal pharmaceutical service factors and the satisfaction level of pediatric specialist clinic patients at Aisyiyah Siti Fatimah Tulangan Hospital. <strong>Methods:</strong> This study is a descriptive analytic study with a cross sectional approach. The technique used is total sampling. The sample size was taken from all parents of pediatric specialist clinic patients who took medicine at the Pharmacy Installation at Aisyiyah Siti Fatimah Tulangan Hospital and met the inclusion criteria. The instrument used was satisfaction questionnaire that was collected from November to December 2019. The data obtained in this study were analyzed using the Chi Square method. <strong>Results:</strong> Based on the Chi Square test between Human Resources, Medicine, and Process, it shows p&gt; 0.05, so there is no significant correlation between these variables and patient satisfaction. The results of the Chi Square test between the facilities and infrastructure variables showed p &lt;0.05, which means that there is a significant correlation between the variable facilities and infrastructure for the pharmaceutical installation of Aisyiyah Siti Fatimah Tulangan Hospital and patient satisfaction. <strong>Conclusion:</strong> Internal service factor of pharmacy that has influence is infrastructure, while other factors in the form of human resources and processes have no relationship.</p><p><strong>Keywords:</strong> patient satisfaction, internal factors, pharmacy, Hospital</p><p><strong>Abstrak</strong><strong></strong></p><p align="center"><strong> </strong></p><p><strong>Latar Belakang:</strong> Kesehatan dan kesejahteraan hidup yang memadai merupakan hak asasi manusia yang telah diakui oleh seluruh dunia. Indonesia telah menyetujui hal ini dibuktikan dengan adanya UU No.36 tahun 2009. Rumah sakit adalah salah satu pelayanan kesehatan masyarakat yang memiliki fasilitas  instalasi farmasi, rawat inap rawat jalan, dan sebagainya.  <strong>Tujuan : </strong>Mengetahui karakteristik pasien klinik spesialis anak serta mengetahui hubungan faktor pelayanan internal kefarmasian dengan tingkat kepuasan pasien klinik spesialis anak di Rumah Sakit Aisyiyah Siti Fatimah Tulangan. <strong>Metode : </strong>Penelitian ini bersifat deskriptif analitik dengan pendekatan Cross Sectional. Teknik yang digunakan adalah <em>total sampling</em>. Besar sampel diambil dari seluruh orangtua pasien klinik spesialis anak yang mengambil obat di Instalasi Farmasi Rumah Sakit Aisyiyah Siti Fatimah Tulangan dan memenuhi kriteria inklusi. Instrumen yang digunakan adalah pengambilan data primer yaitu dengan kuesioner kepuasan yang dilakukan pada bulan November sampai Desember 2019. Data yang didapat pada penelitian ini dianalisis dengan mengggunakan metode Chi Square. <strong>Hasil : </strong>Berdasarkan uji Chi Square antara Sumber Daya Manusia, Obat, dan Proses menunjukkan p &gt; 0,05, sehingga tidak terdapat korelasi yang signifikan antara variabel tersebut dengan kepuasan pasien. Hasil uji Chi Square antara variabel sarana dan prasarana menunjukkan hasil p &lt; 0.05, yang berarti terdapat korelasi yang signifikan antara variabel sarana dan prasarana instalasi farmasi Rumah Sakit Aisyiyah Siti Fatimah Tulangan dengan kepuasan pasien. <strong>Kesimpulan :</strong> Faktor pelayanan internal kefarmasian yang memiliki pengaruh adalah sarana prasarana, sedangkan faktor lain berupa sumber daya manusia dan proses tidak terdapat hubungan.</p><strong>Kata kunci: </strong>Kepuasan pasien, faktor internal farmasi, Rumah Sakit

Patient Satisfaction: A Tool towards Quality Improvement

2021 ◽  
Vol 37 (2) ◽  
Author(s):  
Ume Sughra ◽  
Manaal Siddiqui ◽  
Sorath Noorani ◽  
Hassan Mansoor ◽  
Sultana Kausar
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional Survey ◽  
Good Tool ◽  
Cross Sectional ◽  
Staff Members ◽  
Level Of Satisfaction ◽  
High Level

Purpose:  To determine the importance of patient satisfaction as a tool for quality improvement. Study Design:  Cross sectional survey. Place and Duration of Study:  Pediatric Ophthalmology Department of Al-Shifa Trust Eye Hospital, Rawalpindi, from May 2017 to September 2017. Methods:  This study included 500 individuals, who were caregivers of children visiting the hospital at the time of data collection. Individuals who visited departments other than pediatric department were excluded. Two groups were made. Group 1 included 300 individuals who were interviewed for to assess the patient satisfaction. On the basis of response, play area was made spacious, additional registration counters were placed and more reception staff members were hired to shorten the waiting and registration time, additional fans were installed in the waiting area and patient information was displayed on TV screens to aid uneducated patients and their attendants. Second group with 200 individuals were interviewed after these improvements. Pretested structured questionnaire was used to collect data regarding socio-demographic characteristics and experience of visit to the hospital. SPSS version 20 was used for descriptive and inferential data analysis. Results:  Participants in this survey showed high level of satisfaction after interventions 45 to 65%.There was statistically significant association between satisfaction level and improvement in services was found (p < 0.001). Conclusion:  Satisfaction level of patients depends upon the quality of services and medical care provided and it can be used as a good tool for improving the services in the hospitals. Key Words:  Satisfaction, Outpatient department, Hospital.

scholarly journals HUBUNGAN WAKTU TUNGGU DAN SIKAP PETUGAS DENGAN KEPUASAN PASIEN PADA INSTALASI FARMASI RUMAH SAKIT ISLAM SURABAYA (RSIS) JEMURSARI

2019 ◽  
Vol 3 (1) ◽  
pp. 1-8
Author(s):  
Agus Aan Adriansyah ◽  
Ima Nadatien
Keyword(s):  
Patient Satisfaction ◽  
Waiting Time ◽  
Significant Relationship ◽  
Hospital Pharmacy ◽  
Waiting Times ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Dissatisfaction ◽  
Level Of Satisfaction

Introduction: Jemursari Surabaya Islamic Hospital has a Pharmacy Installation service that requires long prescription service waiting times. This resulted in the emergence of patient dissatisfaction with the quality of services available at the Jemursari Islamic Hospital Pharmacy Installation in Surabaya. In relation to patient satisfaction and the quality of service at the Jemursari Islamic Hospital, there are still patients who are dissatisfied with the services of the Jemursari Islamic Hospital Pharmacy Installation staff. This study aims to analyze the relationship between waiting time and the attitude of the officer with patient satisfaction at the Jemursari Islamic Hospital Pharmacy Installation in Surabaya. Method: this study was an observational analytic study using aapproach cross sectional. The research locations were in Depo 1 Pharmacy Installation, Jemursari Islamic Hospital, Jl Jemursari no. 51-57, Jemur Wonosari, Wonocolo, Surabaya City, East Java. The research sample was 100 respondents using random sampling techniques. The data obtained were then analyzed using thetest chi square. Results: the results of the study showed that there was a significant relationship between service waiting time and the attitude of the officers in the service at the Pharmacy Installation with the level of satisfaction felt. Waiting time for services at Depo 1 Pharmacy is not in accordance with the Standard Minimum Procedure that has been determined. Conclusion: the waiting time and attitude of the officers have a significant relationship to patient satisfaction.

Relationship between the Responsiveness of Service Providers with Patient Satisfaction at Three Conventional Radiography Services in Denpasar

2016 ◽  
pp. 75
Author(s):  
Cokorda Istri Ariwidyastuti ◽  
P.P. Januraga ◽  
Dyah Pradnyaparamita Duarsa
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Univariate Analysis ◽  
Conventional Radiography ◽  
Cross Sectional Survey ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
The Relationship

Background and purpose: Patient satisfaction, including on radiography services, is an important component of health care provision. Surveys on patient satisfaction have been carried out particularly in government hospitals, but a more detailed study to determine the relationship between patient satisfaction with the responsiveness of service providers has yet to be carried out. This study aims to determine the relationship between the six domains of responsiveness of service providers and outpatient satisfaction at three conventional radiography facilities in Denpasar.Methods: Study was conducted by cross-sectional survey of 158 respondents selected consecutively in three conventional radiography services, namely a government hospital, a private hospital and a private radiology clinic. Data were collected through interviews using modified questionnaires on responsiveness from WHO. Data were analyzed by univariate, bivariate (chi-square test) and multivariate logistic regression method.Results: Univariate analysis indicated that patient satisfaction was 69% but still below the minimum service standards (>80,0%). Multivariate analysis showed that factors associated with satisfaction were the domain of attention (AOR= 3.77; 95%CI: 1.62-8.76), the quality of infrastructure (AOR=4.57; 95%CI: 1.61-12.93) and communication (AOR=6.30; 95%CI: 1.75-22.64).Conclusion: Patient satisfaction was generally still below the standard. Domains of responsiveness associated with patient satisfaction were the quality of infrastructure, level of attention and communication skills of service providers.

scholarly journals A Cross-Sectional Study on Patient Satisfaction Regarding Teleconsultation Practice During the Covid-19 Pandemic in a Neuro-Psychiatric Hospital in South India

2021 ◽  
Vol 10 (34) ◽  
pp. 2874-2878
Author(s):  
Anjana Rathan ◽  
Bijulakshmi P. ◽  
Mathumathi S ◽  
Vikram Ramasubramanian ◽  
Kannan M.
Keyword(s):  
Patient Satisfaction ◽  
Psychiatric Hospital ◽  
Patient Experience ◽  
South India ◽  
Treatment Process ◽  
Direct Interaction ◽  
Cross Sectional Study ◽  
Geographical Isolation ◽  
Cross Sectional ◽  
Level Of Satisfaction

BACKGROUND Telemedicine involving teleconsultation has been a boon to people during this pandemic situation. Safeguarding one against the infection should not put people who are in dire need of medical help feel helpless and desperate. Teleconsultation, which was previously used for people who did not have access to medical help due to geographical isolation, has come to the rescue of people during this pandemic, and sometimes it is the only timely help that is available to people in need. We wanted to measure the patient satisfaction level regarding the use of telemedicine for psychiatric and psychological consultations during the Covid-19 pandemic. METHODS The level of patient satisfaction was measured using the patient experience and satisfaction survey’ proposed (The Research and Development Survey-RANDS) (measuring patient experience and satisfaction to telemedicine, 2020) to measure the level of satisfaction to telemedicine during this pandemic situation, regarding the use of telemedicine for patients who consulted doctors and psychologists in a psychiatric hospital in South India. People who participated filled the questionnaire through google form links sent to them. RESULTS The results indicate that 28 % of people who consulted psychiatrists, recorded scores indicating that they were satisfied with the teleconsultation service, while 71 % of people who consulted psychologists reported being highly satisfied with the consultation. This study indicated that some still preferred direct interaction with psychiatrists as evidenced by 72 % of people feeling dissatisfied with teleconsultation. CONCLUSIONS This study shows that with people struggling with mental illness direct interaction is crucial in the treatment process, however, teleconsultation could be used for emergencies to ensure compliance with medication and for monitoring symptoms in patients. KEY WORDS COVID 19, Teleconsultation, Neuro-Psychiatric Hospital, Patient Satisfaction

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