scholarly journals Hubungan Kualitas Pelayanan Dimensi Servqual dengan Loyalitas Pasien di Poliklinik RSUD Arosuka Tahun 2018

2019 ◽  
Vol 19 (3) ◽  
pp. 694
Author(s):  
Titen Yasril ◽  
Dachriyanus Dachriyanus ◽  
Harmawati Harmawati

The lack of repeated visits of old patients will increase the cost of promotion to get new patients, one way to maintain old patients is to grow patient loyalty. Some patients in Arosuka General Hospital are still not loyal because they come to the hospital only for the first examination, then the patient goes to another hospital, some patients have not recommended the hospital to others, one of the factors that influence patient loyalty is the quality of service. This study aims to determine the relationship between service quality servqual dimensions and patient loyalty in Arosuka Hospital. The type of this study is cross sectional. The population in this study were all patients who came to the Arosuka Hospital polyclinic in 2018, a sample of 203 people with a proportional random sampling sampling technique conducted in April 2018 with the analysis used was the chi square test. The statistical test results obtained 60.1% of respondents not loyal, 61.6% of respondents stated that tangible was not good, 37.9% of respondents stated that reliability was not good, 51.2% of respondents stated that they were less responsive, 43.3% of respondents said assurace was not good, and 48.8% of respondents said empaty not good. There is a significant relationship between tangible, reliability, responsive, assurance, empathy and patient loyalty in Arosuka Hospital with a value of p <0.05 (p = 0.001, p = 0.015, p = 0.010, p = 0.002, p = 0.022). Tangible is the most dominant factor associated with patient loyalty. It is expected that the director will make a policy on service hours, sanctions for those who do not obey the service hours, coordinate with the local government in procuring transportation for patients, the head of the ward designing a comfortable waiting room, and providing suggestion boxes for patients.

2018 ◽  
Vol 3 (2) ◽  
pp. 54
Author(s):  
Agnes Dewi Astuti ◽  
Reny Sulistyowati ◽  
Natalansyah Natalansyah

Aging is a a natural process in life. Aging is characterized by loss of slowly ability organ tissue repair itself and  is irreversible. The elderly are the final statge of a person’s life cycle and experience the aging process with change in various physical or physiological, psychological and social aspects (Miller, 2012). Hanges dues to aging eldely comple raises enormous opportunity for the elderly are at risk of depression.  The objective of this study was to determine the factors that influence the risk of depression in elderly at Puskesmas Jekan Raya of Palangka Raya City with descriptive correlational research design using cross sectional approach. The sampling technique in this research is by using probability sampling technique that sampling technique giving equal oppurtinity to every individual in the population to be the research sample.The statistical test used was descriptive test and Chi Square test. The result indicate that factors influencing the risk of depression in the elderly is functional impairment were settled with p value= 0,000. Conclusion of the elderly who have other diseases besides DM  settle a vulnerable population at risk of depression. The most dominant factor is the functional disturbances persist  after controlling the variable of age, live event s and other diseases (other than DM) with OR=39. Recommended in elderly nursing decision making in order to improve the health of elderly family based programs to prevent depression in the elderly and especially carring by elderly family members.


Author(s):  
Dina Putri Utami ◽  
Vivi Nuryanti

Introduction: During teenage will experience many changes both physically and psychologically. To deal with the changes that occur, teenage require readiness, both physically and psychologically. The role of the mother is one of the factors that affects readiness in facing the changes in puberty of the teenage. The purpose of this research was to know the correlation between the mother’s role and the readiness of teenage girl in facing the change of puberty of 8 until 12 years old at the elementary school Methods: This research type was quantitative with descriptive correlational design using cross sectional approach. The number of samples used were 37 respondents. Sampling technique used in this research was the purposive sampling technique with the data analysis using chi square test. The study was done in August 2017.Results: From the statistical test results obtained p-value of 0.001 (α <0.05) with a value of contingency of 0.485.Conclusions: There was a correlation between the mother’s role and the readiness of adolescent girls in facing the change of puberty at class II and Vat the elementary school with correlation of both variables in strong and unidirectional category.


2019 ◽  
Vol 3 (1) ◽  
pp. 10
Author(s):  
Anggri Assa

<p><strong>Background:</strong> Dengue Hemorrhagic Fever (DHF) is one of many infectious diseases caused by the bite of the <em>Aedes aegypti</em> mosquito which is commonly found in tropical and subtropical regions throughout the world. This disease can occur throughout the year and attack every individual regardless of age. This disease appears related to environmental conditions and community behavior. <strong>Research Methods</strong>: This research is a quantitative type with a correlation design and cross sectional approach. The population is all the communities in the village of Betalemba with 303 families. Until that is a portion of the population of 171. The sampling technique is proportional stratified random sampling. The data were analyzed and tested using the Chi-Square test with a value of P &lt;0.05. <strong>Results</strong>: showed 83 respondents (38.8%) were sufficiently knowledgeable, 68 knowledgeable respondents (39.8%) and 20 (11.7%) less knowledgeable respondents, then respondents who had enough attitudes 105 (61.4%), respondents who have good attitudes as much as 53 (31.0%) and respondents who have less attitudes as much as 13 (7.6%). <strong>Conclusion</strong>: Knowledge relates to people's attitudes in preventing dengue disease in Betalemba village, Poso Pesisir Selatan District.</p><p> <strong>Keywords</strong>: Knowledge, Attitude, DHF</p>


2020 ◽  
Vol 2 (2) ◽  
pp. 132-136
Author(s):  
Rosita Ginting ◽  
Desideria Yosepha Ginting ◽  
Irmayani ,

The emergence of promiscuity among young people who are rife lately is inseparable from the influence of the globalization era which is considered a form of modernity for some adolescents, which ultimately brings them closer to promiscuity who are at risk of being infected with various kinds of socially transmitted diseases. which affects promiscuity in adolescents in the Jaya Krama Beringin Private Vocational School Sidodadi Village, Beringin District, Deli Serdang Regency. The research method used was analytic survey, with cross sectional approach. The sampling technique used was purposive sampling. Samples are taken based on specified criteria. Data analysis was performed bivariately with chi-square test with a value of α (0.05). The results showed that social factors and technological factors / mass media are factors that influence the incidence of free association in adolescents in the Jaya Krama Beringin Private Vocational School with each value of p = 0.02 <α = 0.05 and p value = 0.002 < α = 0.05. The importance of improving education, coaching and monitoring students in the use of technology to students so as to avoid promiscuity.


Author(s):  
Maruwaty Rauf

The increasing number of menopause in an area is triggered by the number of women experiencing early menopause. This can be minimized if women often consume foods that contain isoflavones that we can find in soybeans. This study aims to analyze the effectiveness of consumption of processed soy materials on menopause age in Gorontalo City Health Center. The type of research is Analytical Survey with a cross-sectional approach which was carried out from June 2016 to July 2016 The number of respondents was 50 people, who were interviewed using a food frequency questionnaire (FFQ). This study used a purposive sampling technique. The results of the study were based on the chi-square test analysis with a significance degree of = 0.05 with the result that there was an effectiveness of processed soybean ingredients with menopause age in Gorontalo City Health Center, with the acquisition of the Sig value. (2-sided) is 0.000 with a value of = 0.05 = (0.000 < 0.05%). The conclusion obtained is that the consumption of processed soybean ingredients is effective with menopause age in Gorontalo City Health Center.


2018 ◽  
Vol 2 (4) ◽  
pp. 599-611
Author(s):  
Noviyani Dwi Raharjanti ◽  
Eram Tunggul Pawenang

Abstrak Kasus DBD di Kecamatan Bergas cenderung meningkat, tahun 2016 Kelurahan Karangjati memiliki kasus DBD terbanyak yaitu sebesar 19 kasus. Dari studi pendahuluan pada 10 rumah, sebanyak 70% rumah positif terdapat jentik. Tujuan penelitian ini untuk mengetahui faktor yang berhubungan dengan keberadaan jentik Aedes aegypti. Jenis penelitian ini observasional analitik dengan pendekatan cross sectional. Sampel berjumlah 93 rumah yang diambil dengan teknik proportional random sampling. Data dianalisis menggunakan uji chi square (α=0,05). Penelitian dilakukan pada bulan Mei 2018. Hasil menunjukkan bahwa kepadatan jentik termasuk dalam kategori tinggi. Hasil uji statistik menunjukan jumlah kontainer (p=0,006), jenis kontainer (p=0,017), volume kontainer (p=0,018), bahan kontainer (p=0,001), keberadaan tanaman pekarangan (p=0,001), praktik PSN (p=0,0001) berhubungan dengan keberadaan jentik Aedes aegypti. Sedangkan jumlah penghuni (p=0,436) dan status pekerjaan (p=0,347) tidak berhubungan dengan keberadaan jentik Aedes aegypti. Penelitian ini menyimpulkan bahwa variabel praktik PSN menjadi faktor paling dominan yang mempengaruhi keberadaan jentik Aedes aegypti..   Abstract Trend of DHF in Bergas subdistricts has increased, in 2016 Karangjati village has the most cases of DHF with 19 cases. The preliminary survey on 10 homes, 70% have larvae. The purpose of this study to determine the factors associated with the presence of Aedes aegypti larvae. This was an explanatory research with cross sectional approach. The total amount of 93 houses sample was taken with propotional random sampling technique. Data were analyzed by chi-square test (α=0,05). The results showed that density figure on high level. This study was done on May 2018. Results of statistical test showed the number of containers (p=0,006), container type (p=0,0001), container volume (p=0,0001), container material (p=0,0001), gardens plant (p=0,001), practice PSN (p=0,0001) associated with the presence of Aedes aegypti larvae. While the number of occupants (p=0.436) and occupation (p=0.347) not related with presence of Aedes aegypti larvae. This study concludes that practice PSN becomes the dominant factor that affecting the presence of Aedes aegypti larvae.


2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Kifly Franco Barahama ◽  
Mario Katuuk ◽  
Wenda M. Oroh

Abstract : Workload is a comparison between actual workload and effective work time. Job satisfaction is the level of one's feelings after comparing the performance / results they feel with their expectations. Based on a preliminary study at the RSU GMIM Pancaran Kasih Manado Hospital that the number of nurses is not proportional to the number of patients, so each nurse is responsible for 10-11 patients, so complaints from several nurses about shifting or overtime are often hear. Purpose of the research was to determine the relationship workload and job satisfaction of nurses in the adult care room of RSU GMIM Pancaran Kasih Manado. This research method uses analytical design with Cross Sectional approach. Sample with a total sampling technique of 58 respondents. The data obtained was processed using Chi-square test with a degree of significance (α) = 0.05. Conclusion there is a workload relationship with job satisfaction with a value of p (0,000). Keywords : Workload, Job Satisfaction Abstrak : Beban kerja merupakan perbandingan antara beban kerja aktual dan waktu kerja efektif. Kepuasan kerja merupakan tingkat perasaan seseorang setelah membandingkan kinerja/hasil yang dirasakannya dengan harapannya. Berdasarkan studi pendahuluan di RSU GMIM Pancaran Kasih Manado bahwa jumlah perawat tidak sebanding dengan jumlah pasien, sehingga setiap perawat bertanggung jawab terhadap 10-11 pasien, sehingga sering terdengar keluhan dari beberapa perawat tentang jadwal shift atau lembur yang tidak menentu. Tujuan penelitian adalah untuk mengetahui hubungan beban kerja dengan kepuasan kerja perawat di ruangan perawatan dewasa RSU GMIM Pancaran Kasih Manado. Metode penelitian ini menggunakan desain analitik dengan pendekatan Cross Sectional. Sampel dengan teknik pengambilan total sampel sebanyak 58 responden. Data yang diperoleh diolah menggunakan uji Chi-square dengan derajat kemaknaan (α)=0,05. Kesimpulan, ada hubungan beban kerja dengan kepuasan kerja dengan nilai p (0,000). Kata kunci : Beban kerja, Kepuasan kerja.


2019 ◽  
Vol 10 (1) ◽  
pp. 128
Author(s):  
Bri Novrika ◽  
Herni Susanti ◽  
Dewi Eka Putri

ABSTRAKKecemasan dapat menjadi faktor penting dalam keputusan mencari,  melanjutkan, ataupun menghentikan pengobatan infertilitas. Tingkat kecemasan pasangan infertil bervariasi dan dipengaruhi mekanisme koping dan penyesuaian yang dilakukan. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi kecemasan pasangan infertil yang sedang menjalani pengobatan infertilitas di Rumah Sakit Kota Jambi dan Padang. Jenis penelitian ini adalah cross secsional, dengan sampel 76 wanita infertil yang mengalami kecemasan dengan tehnik total sampling. Analisis data dengan uji chi square dan one sample t test.Hasil penelitian terdapat hubungan diagnosis infertilitas (p = 0,012) dan mekanisme koping (p = 0,000) dengan kecemasan pada pasangan infertil. Tidak ada hubungan karakteristik usia (p = 0.318), pendidikan (p = 0,595), pekerjaan (p = 0,824), durasi infertilitas (p = 0,987), riwayat pengobatan (p = 0,449), dukungan keluarga (p = 0,568), dan budaya terkait infertilitas (p = 0,401).Mekanisme koping merupakan faktor paling dominan mempengaruhi kecemasan wanita pasangan infertil yang sedang menjalani pengobatan infertilitas, yaitu wanita pasangan infertil yang memiliki mekanisme koping berfokus pada emosi mempunyai peluang 7,66 kali untuk mengalami kecemasanKata kunci                  : Kecemasan, Infertil, Pengobatan Infertilitas Analysis of Factors Affecting Anxiety in Infertile Couples Who Are Treating Treatment for Infertility in Jambi City Hospital and Padang ABSTRACTAnxiety can be an important factor in the decision to seek, continue, or stop infertility treatment. The level of anxiety of infertile couples varies and is influenced by coping mechanisms and adjustments made. This study aims to determine the factors that influence the anxiety of infertile couples who are undergoing infertility treatment in Jambi City Hospital and Padang.This type of research is cross sectional, with a sample of 76 infertile women who experienced anxiety with a total sampling technique. Data analysis with chi square test and one sample t test.The results of the study showed a correlation between infertility diagnosis (p = 0.012) and coping mechanism (p = 0.000) with anxiety in infertile couples. There was no correlation between the characteristics of age (p = 0.318), education (p = 0.595), employment (p = 0.824), duration of infertility (p = 0.987), medical history (p = 0.449), family support (p = 0.568), and culture related to infertility (p = 0.401).Coping mechanism is the most dominant factor affecting anxiety of infertile couples who are undergoing infertility treatment, ie infertile couples who have an emotional-focused coping mechanism have a chance of 7.66 times to experience anxietyKeywords: Anxiety, Infertility, Infertility Treatment


Author(s):  
Umi Rachmawati ◽  
Firman Firman ◽  
Wa Ode Pipit

Background: The high number of people living with HIV / AIDS until 2018 has created a negative stigma for HIV / AIDS patients in Boro-Boro Village, Ranomeeto Sub-District, South Konawe Regency. The purpose of this study was to determine the factors associated with negative stigma for HIV / AIDS patients in Boro-Boro Village, Ranomeeto District, South Konawe Regency Methods: Type of research is quantitative method with a cross-sectional design with a population of 585 people. Sampling technique usedd accidental sampling technique with a sample size of 83 respondents. Analysis data used the chi square test. The independent variable in this study was knowledge about HIV / AIDS, perception, and education, while the dependent variable was negative stigma for people with HIV / AIDS. The instrument of this study is a questionnaire. Result: The results showed that there was still a high negative stigma for people with HIV / AIDS with n = 69 (83.1%). There is a weak relationship between knowledge and negative stigma for people with HIV / AIDS with a value of X2 count 4.110, 0.255. There is a weak correlation between perceptions and negative stigma for people with HIV / AIDS with a value of X2 count 7.338, ? 0.331. There is a weak relationship between education and a negative stigma for people with HIV / AIDS with a value of X2count 5.551, ? 0.291. Conclusion: Researchers suggest to Ranomeeto Primary Health Care to conduct more frequent health education about HIV / AIDS and form village cadres by providing accurate knowledge about HIV / AIDS, for further researchers to add and look for variables that are closely related to negative stigma for people with HIV / AIDS in the community.


2020 ◽  
Vol 4 (2) ◽  
pp. 55-64
Author(s):  
Edison Siringoringo ◽  
Andi Susilawani ◽  
Lhamsyah

Nurse workload is all activities carried out by nurses while on duty in a nursing service unit. Working conditions include physical environment variables such as the distribution of working hours, physical conditions in the form of noise, regulations, and demands. Job stress is a condition of tension that causes an imbalance of physical and psychological conditions in employees sourced from individuals and organizations that affect the physical, psychological, behavior of employees. This research method uses analytic research, with a cross-sectional design. The population in this study were nurses on duty in the ICU. The sample in this study amounted to 36 respondents with a sampling technique using the total sampling method. Data is collected by using a questionnaire sheet. Analysis of the data used by using the Chi-Square test. In this study, the results were obtained that the workload was in the bad category of 20 respondents (55.6%) and the working conditions included in the category did not support as many as 22 respondents (61.1%) and the stress level in the moderate category there were 23 respondents (63, 9%). Based on the analysis that has been done using the Chi-Square test, there is a significant relationship between workload with stress levels with a value of P = 0.000 <0.05 and work conditions with nurses' stress levels with a value of P = 0.011 <0.05. There is a relationship between workload and working conditions with the stress level of nurses in the ICU. It is hoped that this research can be used as additional knowledge for the educational institutions of Stikes Panrita Husada Bulukumba.


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