scholarly journals COMPETENCE OF PUBLIC SERVANT FOR ONLINE SINGLE SUBMISSION SERVICE IN BOGOR CITY

2021 ◽  
pp. 34-51
Author(s):  
Agung Nurrahman ◽  
Naomi Tirahani ◽  
Eko Budi Santoso ◽  
Rusmini Rusmini
Keyword(s):  
Public Service ◽  
Self Concept ◽  
Managerial Skills ◽  
Descriptive Research ◽  
Concept Knowledge ◽  
Public Servant ◽  
One Stop ◽  
Qualitative Descriptive ◽  
The Government ◽  
And Training

One of the licensing services provided by the Office of Investment and One Stop Integrated Services (DPMPTSP) of Bogor City is through the Online Single Submission (OSS) service. However, since it was launched in 2018 until now, the government has never held education and training related to OSS in order to increase the competence of the apparatus. The purpose of this study is to describe the competence of the apparatus in providing online single submission licensing services at the Bogor City Investment and One Stop Integrated Service Office. This research is a type of qualitative descriptive research that uses interviews, observations and documentation. Interviews were conducted using a planned-unstructured technique to 12 research informants. The results show that by using the theoretical basis of competence according to Spencer and Spencer (1993 in Sutrisno, 2019) which includes 5 dimensions, namely motives, traits, self-concept, knowledge, and skills, in aggregate the competence of the Bogor City DPMPTSP apparatus can be stated to be quite good. However, several competency indicators on the skills dimension show some weaknesses, especially on indicators of administrative and managerial skills related to SOPs for handling complaints. Likewise in the knowledge dimension, relatively still needs to be improved. This happens because the apparatus has never participated in special training regarding the implementation of OSS services. Keywords: Public Servant, Competence, Public Service, Online Single Submission

scholarly journals Analysis of Career Development Programs and Employee Work Motivation in Madiun Institutions

2021 ◽  
Vol 9 (1) ◽  
pp. 10-26
Author(s):  
Erika Sari Yulianti ◽  
Satrijo Budiwibowo ◽  
Elly Astuti
Keyword(s):  
Career Development ◽  
Work Motivation ◽  
Development Program ◽  
Development Programs ◽  
Clear Pattern ◽  
Descriptive Research ◽  
Qualitative Descriptive ◽  
The Government ◽  
And Training

This study aims to determine the HR development program of employees through career development, motivation. This study uses a qualitative descriptive research Case Study with eight respondents, namely: Head of Agency, Head of Formation, Development and Administration of Personnel, Head of Education and Training, Head of Staff Mutation, and four Employees. The results of this study are that career development programs and systems implemented in 2018 are good enough but not perfect because they do not have a clear pattern that still follows the merits system of the government, and motivation can be said to be good because there are rewards to employees and relationships between employees conducive

scholarly journals SISTEM PENANGANAN PENGADUAN BERBASIS E-GOVERNMENT PADA DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN KENDAL

2021 ◽  
Vol 6 (1) ◽  
pp. 45
Author(s):  
Muhammad Fatchuriza ◽  
Teguh Adi Prasojo
Keyword(s):  
Public Service ◽  
Research Method ◽  
Government Agencies ◽  
Handling System ◽  
The Public ◽  
Descriptive Research ◽  
Complaint Handling ◽  
Qualitative Descriptive ◽  
The Government ◽  
Interact Class

The purpose of this study is to determine the extent of the handling of public complaints management based on E-government in Kendal Regency and the response of the Kendal Regency Government to complaints from the public. This study used a qualitative descriptive research method, while data collection was carried out in three ways, namely observation, interviews, namely interviews with experts or people who understand topic to be researched and documentation study. The results showed firstly that E-government-based complaint handling system at UP4 of the Communication and Informatics Office of Kendal Regency was running optimally. The indicators that can be seen are as of February 2019 as many as 1338 complaints that were submitted to the Public Service Complaints Management Unit (UP4) 1248 have been processed. Second, in the context of implementing e-government in managing complaints, it is included in the scope of Government to Citizens (Government to Society) and also includes the use of Government to Employees services. Third, the types of e-government services in Indrajit (2004: 29-32) are described as divided into three main classes, namely: publish category, interact category, and transact category. In compalint handling system based on e-gove at UP4 Kendal district, it is included in the interact class category, because there has been a two-way communication and interaction relationship between the government and the community. The Influencing Factors 1. From government agencies, a) complaint distribution flow b) required maintenance costs. c) Internet Network. 2. From the community, a) Servers that often have problems, b) Less feedback

scholarly journals EFEKTIVITAS PELAYANAN SURAT KETERANGAN CATATAN KEPOLISIAN (SKCK) DI POLSEK DRIYOREJO

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Nani Dwi Astuti
Keyword(s):  
Public Service ◽  
Survey Method ◽  
Service Effectiveness ◽  
The Public ◽  
Interview Method ◽  
Descriptive Research ◽  
Public Servant ◽  
The People ◽  
Excellent Service ◽  
The Government

Public service is essentially the provision of excellent service to the community which is the embodiment of the obligations of the government apparatus as a public servant but the condition in the community shows that the public service in the form of police administration service especially in the case of making Police Note Certificate (SKCK) has not fully run well and Encountered obstacles. In this study aims to determine the effectiveness of SKCK service in Driyorejo Polsek where the research is to answer the formulation of the proposed problem. The type of research used in this research is descriptive research with qualitative approach. The survey method used is the interview method to the employees and the community who perform SKCK service. Indicators used are indicators of service effectiveness, which include simplicity, clarity and certainty, security, openness, efficiency, economics, equity and equity and timeliness. Based on the results of interviews obtained can be concluded that the performance of employees who conducted Polsek Driyorejo in serving the community has been effective because the people who do the service already feel good against the performance of officers Driyorejo Police.Keywords : Service Effectiveness, SKCK Service

scholarly journals Evaluation Of Public Service Standart (Case Study At The Education And Training Agency Of Yogyakarta Special Region)

ARISTO ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 239
Author(s):  
Muhammad Khozin ◽  
Gerry Katon Mahendra ◽  
Anike Febriyani Nugraha
Keyword(s):  
Public Service ◽  
Service Provider ◽  
Public Services ◽  
Education And Training ◽  
Competency Development ◽  
Group Discussions ◽  
The Government ◽  
Standard Documents ◽  
Service Standards ◽  
And Training

Improvement and quality assurance of public services is very needed, therefore the Government through Law Number 25 of 2009 concerning Public Services and Minister of Administrative Reform and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards requires that every public service provider be obliged to establish and apply Public Service Standards for each type of service that it provides. One of them is the Yogyakarta Education and Training Agency as a public service provider in the form of education, training, and competency development for the State Civil Apparatus. Public service standard documents that have been prepared by the Yogyakarta Education and Training Agency in 2017 need to be evaluated because they allegedly did not meet the method in the preparation process. The research conducted is a literature review with data mining techniques using observation techniques, interviews, mini focus group discussions and public hearings. Based on the research results it is known that the public service standard documents that have been owned by the Yogyakarta Education and Training Agency are still not comprehensive, but this solution is then obtained after an analysis and discussion with stakeholders at the Yogyakarta Education and Training Agency has also successfully identified various types of services that need to be it is prioritized to develop public service standards.

scholarly journals RESEARCH ON IMPROVING THE CAPACITY OF NGOS TO UNDERTAKE GOVERNMENT PURCHASE OF PUBLIC SERVICES BASED ON 7S MODEL

2021 ◽  
Author(s):  
TENG-FEI LIU
Keyword(s):  
Public Service ◽  
Public Services ◽  
High Mobility ◽  
External Factors ◽  
System Construction ◽  
Demand Structure ◽  
Service Projects ◽  
The Government ◽  
And Training

Under the background of government purchasing public services (GPPS), the development of NGOs faces new opportunities and challenges. To promote the development of NGOs and optimize the quality of public services. This paper analyzes the internal problems of NGOs undertaking GPPS, such as structural mismatch, low employee autonomy, high mobility and lack of professionalism, and government departments in the GPPS management loopholes, unclear regulatory responsibilities, inadequate supervision and other external factors. With the help of 7S model, this paper puts forward that the government provides a good cooperation environment for NGOs to undertake public service projects by changing management mode, strengthening system construction and training employees. NGOs define their own positioning by formulating strategic planning, matching the demand structure of public services, improving working methods, and updating service concepts. The government and NGOs work together to achieve the win-win goal of optimizing public service quality and promoting the development of NGOs.

scholarly journals LEGAL STATUS OF A JUDGE AS A PUBLIC SERVANT

2019 ◽  
pp. 124-130
Author(s):  
Yu.V. Slabunova ◽  
N.M. Shcherbak
Keyword(s):  
Public Service ◽  
Legal Status ◽  
Public Official ◽  
The European Union ◽  
Association Agreement ◽  
Legal Personality ◽  
Public Servant ◽  
The Status ◽  
The Government ◽  
Legislative Improvement

The article deals with the characterization of the legal status of a judge of a court of general jurisdiction as a public servant. In the context of the active development and improvement of public administration in the world, the role of public service as a defining feature of the state for which the rights, freedoms, and legitimate interests of citizens is of the highest social value is increasing. Since the signing of the Association Agreement with the European Union by Ukraine, it has become necessary to introduce and establish in the national legislation such an institution as a public service. This became the lever that started the process of reforming the government system in the country and determined the correct vector for the development of public service in Ukraine. Legislative improvement of the judicial system and the status of judges of courts of general jurisdiction in the context of public service reform in Ukraine is one of the prerequisites for the further development of our country as a rule of law and democracy. In particular, public service reform in Ukraine should be aimed at creating a fundamentally new system of judiciary. Unfortunately, as of today, the domestic legislation has not undergone significant changes and additions regarding the introduction of the Public Service Institute. Particular attention is paid to the concept of “public service”, which is the defining legal definition for the study. Based on the analysis of the opinions of scientists, scientists form a list of the main features of public service. The nature and content of the activity of judges of courts of general jurisdiction is determined by the totality of the relevant legal elements that are part of the structure of their legal status. These include the judge’s legal personality, his rights and obligations, functions, principles, legal liability, and safeguards. The list of features of activity of judges of courts of general jurisdiction as public servants is determined. It is concluded that the status of judges of the courts of general jurisdiction is to be legally enshrined as a fundamentally separate and distinct type of public service. Keywords: public official, public service, judges of courts of general jurisdiction, judicial authorities, legal status.

scholarly journals Public Service Bureaucratic Reform: A Case Study on Coordination in One Stop Services (KPTSP) in Takalar Regency

2020 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Gita Susanti ◽  
Rifany Rifany
Keyword(s):  
Public Service ◽  
Market Mechanism ◽  
Service Agency ◽  
The Public ◽  
Descriptive Research ◽  
One Stop ◽  
Bureaucratic Reform ◽  
Network Mechanism ◽  
Research Type

Bureaucratic services tend not to improve their performance and carry out reforms. Service users are often faced with so many problems when they are dealing with bureaucracy. The purpose of this study is to describe the reform of the Public Service Bureaucracy in terms of coordination in One Stop Services (KPTSP) in Takalar Regency. In this study, a qualitative approach was used. The type of research used in this research is descriptive research type. The results showed that hierarchical mechanisms in the form of a structured flow of coordination and power need each other to establish cooperation within organizational units. The market mechanism shows that the change in the bureaucracy from services to revenue to provide income for the region through the collection of fees. Licensing and providing incentives can improve the performance of One-Stop Services, Takalar District has a network mechanism that is interrelated and needs each other, this can be seen from the requirements given by the Service Agency One-Stop Integrated Takalar Regency that asks for recommendations from related Regional Work Units (SKPD).

scholarly journals Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Unit Pelayanan Terpadu Satu Atap Kementerian Ketenagakerjaan

2020 ◽  
Vol 18 (1) ◽  
pp. 68-74
Author(s):  
Eigis Yani Pramularso
Keyword(s):  
Service Quality ◽  
Employee Performance ◽  
Integrated Services ◽  
Community Satisfaction ◽  
Validity And Reliability ◽  
Public Servant ◽  
One Stop ◽  
The Government ◽  
To Come ◽  
The One

Abstract - The government as a public servant continues to strive to make positive perceptions by continuing to improve community satisfaction related to the various services that can be provided. Community satisfaction is strived to continue to increase by providing the best quality of service and continue to encourage employee performance to be more optimal in carrying out their duties. This study aims to determine the effect of service quality and employee performance on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower. The sample in this study amounted to 45 people where the technique was taken by accidental sampling. The data collection method uses a questionnaire given to respondents who happened to come at the research location. Data analysis tools in this study used a regression test with a validity and reliability test conducted previously. The results of this study are simultaneous and partial service quality and employee performance have a significant influence on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower where the calculated F value is 19,042 and sig 0,000. Keywords: Service Quality, Employee Performance, Community Satisfaction

scholarly journals Community Participation Level in Development of Keseneng Tourism Village

2019 ◽  
Vol 2 (2) ◽  
pp. 376-386
Author(s):  
Adnan Abdul Safii ◽  
Amin Pujiati
Keyword(s):  
Data Collection ◽  
Community Participation ◽  
Case Study Research ◽  
Secondary Data ◽  
Skills Training ◽  
Descriptive Research ◽  
Inhibiting Factors ◽  
Participation Level ◽  
Qualitative Descriptive ◽  
The Government

This research aims to identify the level of community participation in the development of Keseneng Tourism Village, to know the inhibiting factors in the development of tourism villages, and to identify efforts to overcome obstacles to increase the participation of the Keseneng Village community. The design in this study is a case study research with a type of qualitative descriptive research. The data used are primary and secondary data. Data collection techniques used are observation, interviews and documentation. The data validity technique uses triangulation techniques. Trianggulation technique means using different data collection techniques to get data from the same source. The results showed that the level of community participation in the development of the Keseneng Tourism Village using the Arnstein ladder was in the stage of Placatation. Participation in the threatening stage means that the communication made by the community and the government has been done well. The community also has the opportunity to place its representatives in the development of Keseneng Tourism Village activities. The inhibiting factors in the development of Keseneng Tourism Village are lack of funding, quality of Human Resources, knowledge and insights of the community regarding tourism villages, and incomplete facilities and infrastructure. Efforts are being made to overcome obstacles by disseminating tourism, providing skills training, fostering tourism villages, participating in marketing and publishing Keseneng Tourism Village, as well as comparative studies to other tourist villages. Penelitian ini bertujuan untuk mengidentifikasi tingkat partisipasi masyarakat dalam pengembangan Desa Wisata Keseneng, mengetahui faktor penghambat dalam pengembangan desa wisata, serta mengetahui upaya dalam mengatasi hambatan untuk meningkatkan partisipasi masyarakat Desa Keseneng. Desain dalam penelitian ini adalah penelitian studi kasus dengan jenis penelitian deskriptif kualitatif. Data yang digunakan adalah data primer dan sekunder. Teknik pengumpulan data yang digunakan adalah observasi, wawancara serta dokumentasi. Teknik keabsahan data menggunakan trianggulasi teknik. Hasil penelitian menunjukkan bahwa tingkat partisipasi masyarakat pengembangan Desa Wisata Keseneng menggunakan tangga Arnstein berada pada tahap Penentraman (Placatation). Partisipasi tahap Penetraman berarti bahwa komunikasi yang dilakukan masyarakat dan pemerintah telah dilakukan dengan baik. Masyarakat juga memiliki kesempatan untuk menempatkan perwakilannya dalam kegiatan pengembangan Desa Wisata Keseneng. Faktor penghambat dalam pengembangan Desa Wisata Keseneng yaitu kurangnya pendanaan, kualitas Sumber Daya Manusia, pengetahuan dan wawasan masyarakat mengenai desa wisata, serta sarana dan prasarana belum lengkap. Upaya yang dilakukan  masyarakat dan pemerintah untuk mengatasi hambatan dengan melakukan sosialisasi kepariwisataan, memberikan pelatihan keterampilan, pembinaan desa wisata, ikut memasarkan dan mempublikasikan Desa Wisata Keseneng, serta studi banding ke desa wisata lain.  

scholarly journals KINERJA PEGAWAI BALAI BESAR PENDIDIKAN DAN PELATIHAN KESEJAHTERAAN SOSIAL (BBPPKS) REGIONAL IV KALIMANTAN

2019 ◽  
Vol 21 (1) ◽  
pp. 32-43
Author(s):  
Rizki Putri Amelia ◽  
Achmad Alim Bachri ◽  
Jamaluddin Jamaluddin
Keyword(s):  
Social Welfare ◽  
Employee Performance ◽  
Performance Standards ◽  
Education And Training ◽  
Training And Education ◽  
Policy Makers ◽  
Descriptive Research ◽  
The Government ◽  
Performance Research ◽  
And Training

The purpose of this research is: 1. To know performance employees at of big hall education and training social welfare (BBPPKS) regional IV of Kalimantan. 2. To know problems of performance often occurs in big hall education and training social welfare (BBPPKS) regional IV of Kalimantan. This study used a descriptive research design with qualitative approach. Data collection techniques used through interviews, observation and documentation. Informants were taken from origin policy makers and stakeholders. Analysis using interactive data analysis which consists of data reduction, data presentation and conclusion. The results show that the employee performance research big hall education and training social welfare (BBPPKS) regional IV of Kalimantan seen the purpose the employee performance, the employee performance standards and motives have not reached the level the employee performance levels while the accountability the employee performance has begun to reach this optimal. The distribution of work in education and training of big hall social welfare (BBPPKS) regional IV of Kalimantan formally have refer to the regulations concerning the formulation of the, however sometimes the allocation of work to personnel less consistent with his position. Here it can be seen that responsibility the performance of on officer at of big hall for training and education of people with social welfare (BBPPKS) regional IV of Kalimantan as part of the has not yet been it is said the implementation of the activity aligned with the government of a prescribed procedure.

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