scholarly journals Design and Implementation of Android Applications as Mobile Payment Gateway Services in the Sistem Online Payment Point (SOPP) of PDAM Malang Regency

2015 ◽  
Vol 1 (1) ◽  
pp. 26-33
Author(s):  
Grifito yuan Maulidina
Keyword(s):  
User Satisfaction ◽  
Survey Methods ◽  
Survey Method ◽  
Point System ◽  
Payment Systems ◽  
Online Payment ◽  
Transaction Process ◽  
Inkjet Printers ◽  
Long Time ◽  
Speed Up

The development of online payment systems such as the online payment point system has greatly assisted the public in processing monthly transactions such as water bills. However, in its application, this system still uses large devices such as computers and inkjet printers so that the operation takes a long time and is less efficient. Therefore, in this study, a mobile application is designed to replace the role of computers in making water bill payment transactions in the online payment point system (SOPP) of PDAM Malang Regency. The application that is connected to a database server via the internet is also integrated with a compact wireless thermal printer that can be carried anywhere and does not require ink refills so that it can speed up the transaction process and be more efficient in time, paper and space. The research method used was experimental and survey methods. The experimental method is used to test the running of the application, test the application's compatibility with the device and measure the time it takes for the application to exchange data. The survey method is used to test user satisfaction with the application.

scholarly journals Pembangunan Aplikasi Transaksi Menu Di Kedai XYZ Kopi Menggunakan QR-Code Dan One Time Password Berbasis E-Wallet

2020 ◽  
Vol 10 (3) ◽  
pp. 113-122
Author(s):  
Fazri Muhamad Kurnia ◽  
Keyword(s):  
Qr Code ◽  
Electronic Money ◽  
Authentication Code ◽  
Coffee Shop ◽  
Transaction Process ◽  
Cash Payment ◽  
Long Time ◽  
Speed Up ◽  
One Time Password ◽  
The One

The payment process using electronic money is a non-cash payment method based on E-Wallet aimed at facilitating users in transact. The transaction process at the coffee shop XYZ is still done conventionally and takes a long time, causing long queues. The research carried out aims to speed up the transaction process at XYZ coffee shops. The method used in this research is prototype. An alternative solution to the transaction process is to utilize the E-Wallet and QR-Code through the customer's smartphone. This study utilizes Go-Pay E-Wallet access as a means of payment through the Midtrans Payment Gateway and uses the One Time Password code as a login method on the system. Qr-code scanning to place orders can be done quickly which is around 3,551 milliseconds. Quessioner results distributed to 20 customers showed the following data, around 90% agreed on the use of e-wallet as an alternative payment, around 87% agreed on the statement of the use of e-wallet was able to reduce the slow transaction process, about 79% agreed to the statement that this system facilitates the transaction process, as well as 79% level of approval of the use of an authentication code through a mobile number that makes it easy to enter the application. The results showed that the system built can speed up the transaction process.

scholarly journals A strategy to speed up formation and strengthen activity of biofilms at low temperature

RSC Advances ◽  
2017 ◽  
Vol 7 (37) ◽  
pp. 22788-22796 ◽  
Author(s):  
Huizhi Hu ◽  
Junguo He ◽  
Huarong Yu ◽  
Jian Liu ◽  
Jie Zhang
Keyword(s):  
Low Temperature ◽  
Biofilm Reactors ◽  
Start Up ◽  
Long Time ◽  
Speed Up

The start-up period of biofilm reactors often takes a long time to obtain a mature and stable biofilm, especially at low temperature.

scholarly journals IMPLEMENTASI PROGRAM RENCANA PEMBANGUNAN JANGKA MENENGAH DAERAH (RPJMD) KABUPATEN KUTAI BARAT TAHUN 2011 - 2015

2019 ◽  
Vol 6 (2) ◽  
pp. 93
Author(s):  
Frans Christiyanto
Keyword(s):  
Data Analysis ◽  
Organizational Structure ◽  
Program Implementation ◽  
Quantitative Research ◽  
Qualitative Data ◽  
Survey Methods ◽  
Coefficient Of Determination ◽  
Survey Method ◽  
Analysis Tool ◽  
Independent Variables

The purpose of this paper is to analyze the effect of variable communication, resources, disposition and organizational structure for program implementation RPJMD West Kutai 2011-2015, either partially or simultaneously. Type of this research is quantitative research. The analysis tool used is multiple linear regression. In this study using survey methods explanation (explanatory survey method) is a survey that explains the variables under study and further analyze the influence between variables accompanied by hypothesis testing. This research was conducted by collecting qualitative data, which will then be presented in the form of numbers (quantified) to be tested in accordance with the design verification of data analysis. The results showed the coefficient of determination (R2) of 0.421. There is significant influence between independent variables namely communication, resources, disposition and organizational structure for program implementation RPJMD West Kutai 2011-2015.Keyword: Implementation RPJMD, Communication, Resources

scholarly journals THE INFLUENCE OF YEAST RACES ON THE AROMA-FORMING SUBSTANCES OF TABLE WINES

2021 ◽  
Vol 447 (3) ◽  
pp. 13-18
Author(s):  
Z.А. Anarbekova ◽  
G.I. Baigazieva
Keyword(s):  
Direct Contact ◽  
Fermentation Process ◽  
Alcoholic Fermentation ◽  
Grape Juice ◽  
Yeast Cells ◽  
Higher Alcohols ◽  
Long Time ◽  
Speed Up ◽  
Biotechnological Processes

Wine is a product of biochemical transformations, compounds present in grape juice, by controlled alcoholic fermentation, that is, effervescence. Grape and yeast enzymes play a key role in the processing of grapes and the preparation of wine, influencing all biotechnological processes of winemaking. Adding liquid or dry active yeast to the wort allows better control of the fermentation process. Under the influence of these yeasts, sugar is converted mainly into alcohol or carbon dioxide, but the yeast itself during fermentation produces many molecules (higher alcohols, esters) that affect the aroma and taste of wine. These transformations take about two weeks and lead to a significant increase in temperature, which must be regulated, not allowing it to rise above 18-20°C: otherwise, some of the aromatic substances may evaporate and the fermentation process itself will stop. The amount of yeast that determines the correct and complete fermentation depends both on the quality of the wort itself, and on the more or less prolonged access of air, the ambient temperature. The air, or rather the oxygen of the air, has a beneficial effect on fermentation as long as there are still many nutrients (sugars) in the wort; as the latter are consumed, extremely small yeast cells are formed, which persist for a long time in the form of turbidity. The rapid course of fermentation can be greatly facilitated by the periodic stirring of yeast, which, settling to the bottom, lose direct contact with nutrients — the lower layers almost do not function. You can mix the wort mechanically or by adding healthy whole grapes to it; in this case, the wort is constantly and automatically mixed: the berries, rising up in the fermenting liquid, carry the yeast with them. In order to speed up the fermentation, the wort is sometimes ventilated, that is, air is introduced into it, by mixing. This article shows the influence of the yeast race on the fermentation dynamics of white grape must, the composition of organic acids and aroma-forming components. The races that ensure the production of highquality wine materials are identified.

scholarly journals Profil Psikografis & Penggunaan Media pada Kelompok Milenial Pengunjung Kebun Binatang Surabaya

2019 ◽  
Vol 7 (2) ◽  
pp. 15-28
Author(s):  
Anak Agung Istri Satvikadewi ◽  
Herlina Kusumaningrum
Keyword(s):  
Communication Technology ◽  
Media Use ◽  
Survey Methods ◽  
City Government ◽  
Consumption Patterns ◽  
Age Group ◽  
Spiritual Values ◽  
Local Revenue ◽  
Long Time ◽  
The City

This study describes the psychographic profile and the use of media by the visitors of the Surabaya Zoo from the millennial age group, which is between 19 s.d. 40 years old. This age generation is the result of demographic bonuses for groups or generations born between the 1980s and 2000s, with characteristics that reflect the transition between the previous generation (baby boomers) and afterwards (gene Z) in terms of lifestyle and media use. This difference is partly due to a shift in communication technology that also affects their media consumption patterns. The characteristics of millennials are identified by special behavior, being protected, confident, group oriented, conventional, resistant to pressure and pursuing achievement. Surabaya Zoo which is a local tourism destination that is officially managed by the Surabaya City Government is required to contribute to the local revenue of the City of Surabaya. The breakthrough that has been done targeting the Millennial generation that tends to be individually oriented is to provide a Selfie park and offer activities that attract the interest of visitors. This program has increased the number of KBS visitors from year to year. By employing survey methods and measuring VALS (Values And Life Style) and frequency of media use by respondents, the results obtained that the psychographic profile of KBS visitors can be categorized tend to be Principle Oriented, whose lifestyle is characterized by: having spiritual values, not thinking about prestige, like learning something new, have a traditional mindset, and do a fixed routine for a long time. With this profile, the main expectation of millennial for the availability of information at the Surabaya Zoo is information about animals, instead of the need for selfies.Keywords: psychographic profile, millennial, media use

scholarly journals The Influence of Parking Careers and Parking Facilities on User Satisfaction of Car Parking on Ngurah Rai Street Gianyar City

2021 ◽  
Vol 21 (3) ◽  
pp. 212-217
Author(s):  
Ida Bagus Wirahaji ◽  
◽  
I Ketut Sutapa ◽  
Keyword(s):  
User Satisfaction ◽  
Survey Methods ◽  
Significant Positive Effect ◽  
User Perception ◽  
Traditional Markets ◽  
Car Park ◽  
Value Determination ◽  
Parking Facilities ◽  
Positive Effect

Driver satisfaction in making a trip is influenced by the quality of parking services. The purpose of this study was to analyze the effect of parking attendants and parking facilities on the satisfaction of car park users on Jalan Ngurah Rai, in Gianyar City, which is currently working on revitalizing traditional markets with modern concepts. Research using survey methods, distributing questionnaires to obtain 100 sheets of parking service user perception data. The results of the analysis show that the regression equation obtained is Y = 2.354 + 0.281 X1 + 0.672 X2. The parking attendant and parking facilities variables both partially and simultaneously have a significant positive effect on the user satisfaction variable. Value of Sig. variable parking attendant and parking facilities respectively 0.000 < 0.05. The value of tcount for parking attendants and parking facilities are 9,500 and 20.921, respectively > ttable = 1.9872. Fcount = 312.296 > 0.025324. The ability of the parking attendant and parking facilities variable in influencing the user satisfaction variable is quite large, as indicated by the coefficient value. determination (R2) of 86.3%.

Relationship of OPAC users' satisfaction with their demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC

2014 ◽  
Vol 32 (1) ◽  
pp. 106-123 ◽  
Author(s):  
Shiv Kumar
Keyword(s):  
User Satisfaction ◽  
Computer Skills ◽  
Demographic Characteristics ◽  
Public Access ◽  
Survey Method ◽  
Chi Square ◽  
Content Type ◽  
Adequate Knowledge ◽  
User Friendly ◽  
User Education

Purpose – The main aim of this paper is to identify whether user demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC (online public access catalog) have an impact on their satisfaction in the context of users in an Indian university setting. Design/methodology/approach – The survey method was utilized and a questionnaire was designed to collect data. The study is based on a sample of the 384 questionnaires from the three universities located in the Union Territory of Chandigarh and Punjab State. To analyze the data collected, SPSS package (version 14.0) was used, and also to produce requisite cross-tabulations. Chi-square testing was performed to determine the association of user satisfaction with the variables covered in the study. Findings – The findings highlighted that overall there was a low degree of satisfaction among the users. With the exception of academic majors, in general, there were no significant differences between satisfaction and user demographic characteristics. Overall satisfaction was significantly higher for those who were possessed with adequate knowledge on OPAC, and had received staff assistance, as well as necessary education on OPAC. The study showed that satisfaction with ease of usage of OPAC was higher. It was also found that users were well-equipped with computers and had attained skills while frequently searching the web, however, it was also revealed that mere possession of computer skills was not sufficient for efficient use of OPAC, resulting in the attainment of a high level of satisfaction. Originality/value – The paper brings out the fact of how user demographic characteristics, computer skills, user education, user assistance, and user-friendly OPAC, influence user satisfaction in a university educational set up. The findings will be beneficial for increasing user satisfaction levels in order to retain existing OPAC users because OPAC will continue to be a necessary tool for accessing quality academic information available in both print and electronic format.

Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shampy Kamboj ◽  
Manika Sharma ◽  
Bijoylaxmi Sarmah
Keyword(s):  
User Satisfaction ◽  
Functional System ◽  
Customer Engagement ◽  
Survey Method ◽  
Mobile Banking ◽  
Failure Model ◽  
Content Type ◽  
Success Model ◽  
System Information ◽  
The Impact

PurposeThis study seeks to observe the association between mobile banking failures, use of m-banking and customer engagement to determine the contribution of user satisfaction towards m-banking as mediator between the aforementioned relationship.Design/methodology/approachThis study proposes a Mobile Banking Failure Model (MBFM) by integrating four failure dimensions (functional, system, information and service) based on Tan's failure model and DeLone and Mclean's Information Success model. In this paper, data was gathered from 338 respondents, who were the customers of banks and regular users of m-banking services of their respective banks in India. A survey method was employed to collect data. Structure equation modelling (SEM) was used to analyse the collected data.FindingsThe results suggest that all m-banking failure dimensions (functional, system, information and service) affect the use of m-banking, which in turn affects user satisfaction towards m-banking and customer engagement. Additionally, this study found that user satisfaction towards m-banking acts as a partial mediator between the use of m-banking and customer engagement.Research limitations/implicationsThe banking failure and its use by customers have been examined in the context of mobile banking in India only and thereby limits the generalization of results to other industry and country contexts.Practical implicationsThe results of this paper will guide bank managers and policy planners in implementing MBFM in the Indian banking context, specifically for their m-banking apps.Originality/valueThe use of m-banking, user satisfaction towards m-banking and customer engagement have been added as three supportive variables to the basic Tan's failure model and DeLone and Mclean's Information Success model to examine the impact of m-banking failure on bank customers' usage behaviour. This is a novel addition to the extant literature, as most empirical works in this domain are from industries other than banking (specifically m-banking) and with differing contexts.

Study of Increasing Adoption Trends of Digital Banking and FinTech Products in Indian Payment Systems and Improvement in Customer Services

2021 ◽  
pp. 229-255
Author(s):  
Narinder Kumar Bhasin ◽  
Anupama Rajesh
Keyword(s):  
Customer Satisfaction ◽  
Central Bank ◽  
Banking System ◽  
Government Agencies ◽  
Payment Systems ◽  
Online Payment ◽  
Customer Services ◽  
The Government ◽  
Digital Payments ◽  
The Impact

The objective of massive adaptation of digital payments by the banks with the support of the central bank of any country along with their government agencies is to improve customer services and satisfaction in the online payment systems in place of cashless and paperless payment systems. There are very few researches that have focused to measure the higher customer satisfaction based on factors like trust, risk-free, secure, transparent, accountability of banks, fintech, regulator, and payment system operators. This chapter analyzes the impact of digital banking and fintech in the Indian banking system, initiatives taken by RBI, NPCI, and the government to build the strong trust of customers in online payment systems to ensure improvement in customer services with higher customer satisfaction.

17. Electronic payments and cryptocurrency

2019 ◽  
pp. 438-452
Author(s):  
Andrew Murray
Keyword(s):  
Electronic Commerce ◽  
Credit Cards ◽  
Legal Environment ◽  
Electronic Payment ◽  
Payment Systems ◽  
Considerable Time ◽  
Electronic Money ◽  
Electronic Payments ◽  
Payment Methods ◽  
Online Payment

This chapter examines online payment methods, including the use of tokens, in electronic commerce. It first provides an overview of token payments before looking at alternative electronic payment systems including debt substitution, payment by credit cards, and fund transfer. The chapter reviews the failure of the European Commission’s Electronic Money Directive 2000 and examines whether the current law, found in the 2009 Electronic Money Directive, is likely to provide a better legal environment for electronic money to flourish. It spends considerable time looking at the development of cryptocurrencies, including bitcoin and how blockchain is used to establish trust in cryptocurrency transactions, before concluding with an analysis of the law in relation to cryptocurrency.

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