STUDENTS’ SATISFACTION OF DISTANCE EDUCATION SERVICES IN THE ISLAND AREAS (A CASE STUDY AT UPBJJ-UT TERNATE)

2020 ◽  
Vol 1 (1) ◽  
pp. 1-13
Author(s):  
Anfas ◽  
Raden Sudarwo ◽  
Mohbir Umasugi ◽  
Muhlis Hafel ◽  
Lisda Ariani Simabur
Keyword(s):  
Distance Education ◽  
Student Satisfaction ◽  
Simple Random Sampling ◽  
General Information ◽  
Teaching Material ◽  
Student Expectations ◽  
Education Services ◽  
Level Of Satisfaction ◽  
Students Satisfaction

This study aims to determine the level of student satisfaction in the islands regarding distance education services. The population in this study are all UT’’s students spreaded across various regions in the province of North Maluku. The sampling method uses simple random sampling, as many as 74 students. Data collection is carried out through interviews with respondents with questionnaire aids whose questions relate to UT's level of expectation and service quality. The results show that: (1) of all aspects of distance education services organized by UPBJJ-UT Ternate, all of them had been categorized as very satisfying, where the highest level of satisfaction was that of general information services by 101.28% or in other words had exceeded student expectations. While teaching material services, although still in the category of very satisfying for students, the percentage of satisfaction level is lower than other service aspects which is 95.76%. (2) From all aspects of distance education services organized by UPBJJ-UT Ternate, teaching material services still have a level of gap between expectations and valuations conducted by students.

scholarly journals PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN MAHASISWA DI UNIVERSITAS MUHAMMADIYAH TANGERANG

2019 ◽  
Vol 18 (2) ◽  
pp. 121-143
Author(s):  
Ade Indra Permana ◽  
Mulky Fauzan ◽  
Sugeng Lubar Prastowo
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Random Sampling ◽  
Brand Image ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Perceived Price ◽  
Students Satisfaction

This study aims to analyze the influence of brand image, service quality, and perceived price and its implication towards student satisfaction in Universitas Muhammadiyah Tangerang (UMT). This research is quantitative in nature. Both primary and secondary data were obtained from various source such as journals. Primary data were gathered using questionnaire which were distributed to the target respondent. The population consists of active students from Faculty of Engineering and Faculty of Economy actively studying in 2017 using a purposive sampling. Total sample of 100 students were obtained. Data were analyzed using SPSS version 23. The research found that the brand image, service quality and perceived price are affecting students satisfaction of Universitas Muhammadiyah Tangerang. Researcher suggests UMT to improve their brand image, also to improve administration services and lecturer quality. In addition UMT shall adjust their tuition costing structure to win the competition in pricingPenelitian ini bertujuan untuk menganalisis pengaruh Citra Merek, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Mahasiswa di Universitas Muhammadiyah Tangerang (UMT). Penelitian bersifat kuantitatif dan bersifat explanatory, sedangkan teknik pengumpulan data berdasarkan kuesioner dan dokumen. Populasi penelitian ini adalah mahasiswa dari fakultas teknik dan fakultas ekonomi yang aktif berkuliah pada tahun 2017. Metode pengambilan sample menggunakan metode probability sampling dan teknik pengambilan sampel dengan menggunakan simple random sampling. Penentuan ukuran sampel menggunakan rumus Slovin dengan tingkat kesalahan 10% berjumlah 100 mahasiswa yang diambil sebagai responden. Data yang terkumpul dianalisa menggunakan SPSS versi 23. Hasil penelitian ditemukan bahwa Citra Merek, Kualitas Layanan dan Persepsi Harga secara signifikan berpengaruh terhadap Kepuasan Mahasiswa di UMT. Peneliti menyarankan UMT perlu meningkatkan citra merek, dan juga melakukan peningkatan di kualitas staf administrasi dan pengajar. Selain itu UMT perlu meninjau kembali biaya perkuliahan yang dikenakan ke mahasiswa agar dapat meningkatkan daya saing

Student Satisfaction From E-Learning Systems

2021 ◽  
pp. 214-227
Author(s):  
Sadia Jabeen ◽  
Aisha Muhammd Din ◽  
Muhammad Farhan Sadiq
Keyword(s):  
Student Satisfaction ◽  
Simple Random Sampling ◽  
Survey Method ◽  
Educational Systems ◽  
Virtual University ◽  
University Campuses ◽  
Face To Face ◽  
Teaching Standards ◽  
E Learning ◽  
Students Satisfaction

This chapter explores the satisfaction level of students from Virtual University of Pakistan mode of e-learning. The research aimed at explaining the various factors of adopting the e-learning mode as well as inquiring about the determinant of satisfaction from virtual educational systems. The quantitative study was conducted through survey method; 240 respondents were selected from all the Virtual University campuses through simple random sampling. Questionnaires based on 25 items were constructed to measure the satisfaction. One sample t-test and regression analysis were applied for data analysis. Results revealed that a majority of the students prefer this institute due to high teaching standards. Interactivity pattern was explained as the main predictor of students' satisfaction from the system. Findings of the study lead to the practical implications and identify the need of face-to-face communication and betterment in interactivity patterns between instructors and students to enhance students' satisfaction from the system.

scholarly journals The Effect of Quality of Education Services on Perceptions of Educational Costs and Student Trust and Their Impact on Student Satisfaction at SMA Negeri Ujungbatu

2021 ◽  
Vol 5 (3) ◽  
pp. 448
Author(s):  
Septia Syafriani ◽  
Suarman Suarman ◽  
Henny Indrawati
Keyword(s):  
Student Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Of Education ◽  
Education Services ◽  
Education Costs ◽  
Perceptions Of Education ◽  
The Impact ◽  
Student Confidence

This study aims to analyze the effect of the quality of education services on perceptions of education costs and student confidence and their impact on student satisfaction at SMA Negeri Ujungbatu. The population of this research is the students of Class XI SMA Negeri Ujungbatu as many as 475 students. The study was conducted with a sample of 217 students taken by simple random sampling technique. Data was collected using a questionnaire. The data analysis used in this research is descriptive quantitative and path analysis. The results showed that there was an influence between the quality of education services on perceptions of education costs and student confidence and the impact on student satisfaction at SMA Negeri Ujungbatu. The meaning is that the better the quality of educational services provided by the school and the more positive students perceive the cost of education, the more students will believe in the education in the school, it will increase the satisfaction felt by students

scholarly journals An Assessment of Students’ Satisfaction Level from Learning Management Systems: Case Study of Payamnoor and Farhangian Universities

2017 ◽  
Vol 7 (4) ◽  
pp. 1874-1878 ◽  
Author(s):  
P. Shayan ◽  
E. Iscioglu
Keyword(s):  
Significant Role ◽  
Research Method ◽  
Quantitative Research ◽  
Learning Management Systems ◽  
Management Systems ◽  
Level Of Satisfaction ◽  
Spss Software ◽  
Learning Management ◽  
Students Satisfaction

Learning Management Systems (LMS) have played a significant role in education. The purpose of this study is to investigate the acceptance level of LMS amongst students of two Universities in Tehran, Payamnoor and Farhangian. The total number of participants was 200. This study was directed based on a quantitative research method and data collection from a questionnaire which was then interpreted according to accurate statistical procedures through SPSS software. Results show that most students, regardless their gender, age, and department were satisfied with the usage of Payamnoor and Farhangian LMSs. However, a student’s grades seem to play a significant role regarding his or hers level of satisfaction from the LMS.

scholarly journals Analysis of Students’ Satisfaction on Quality Education at Government Colleges in Lahore Division

2021 ◽  
Vol 7 (1) ◽  
pp. 63-78
Author(s):  
Alia Sadiq
Keyword(s):  
Student Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Demographic Variables ◽  
Quality Education ◽  
Assessment Scale ◽  
Education Student ◽  
College Level ◽  
The Difference ◽  
Students Satisfaction

Quality education is the most important and considered as a pivot for progress to uplift the lives of a nation. The success of the educational institutions relies not only on quality education but also on the satisfaction of students. This study aims to explore the relationship between quality education and student satisfaction and difference regarding demographic variables at college level in Lahore Division. All the students from 80 government degree colleges of Lahore division were the population of this study. The study was descriptive in nature and has followed correlational research design. By using simple random sampling technique forty government degree colleges (50% of the population) were selected as sample by adopting lottery method. Self-constructed questionnaires for students “Quality Education Assessment Scale” and “Student Satisfaction Assessment Scale” were the instruments of this study. Appropriate statistical analysis techniques were used on the collected data. Product Moment Correlation Co-efficient were used for determining quality education and student satisfaction. Independent sample t-test was applied to find the difference between demographic variables. Results of the study indicated that quality education exits in colleges according to students. There was moderate significant correlation between two variables (r=.625, p<.05) of the quality education and the students’ satisfaction. As compared to male students, the female students’ had perceived more satisfaction towards students’ satisfaction. Both intermediate and bachelor students’ had perceived almost same level regarding students’ satisfaction. Keywords: Quality Education, Student Satisfaction

Evaluation of Students' Satisfaction with Instructional Facilitation of a Technology Management Programme

2015 ◽  
Vol 4 (2) ◽  
pp. 26-36
Author(s):  
Ibebietei Temple Offor ◽  
Gordon Monday Bubou ◽  
Festa Ndutimi Okrigwe ◽  
Abubakar Sadiq Bappah
Keyword(s):  
Technology Management ◽  
Student Satisfaction ◽  
Management Programme ◽  
Educational Quality ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Level Of Satisfaction ◽  
Study Centre ◽  
Postgraduate Diploma ◽  
Students Satisfaction

Attaining student satisfaction is one of the most critical objectives in all higher educational institutions. This study presents the opinions of students on the evaluation of their satisfaction with the instructional facilitation of a postgraduate diploma in technology management programme in Nigeria. Data was collected with a modified version of the standardised Evaluation of Educational Quality Questionnaire (SEEQ) and analysed, using item mean rating. The survey which was undertaken in October, 2014 evaluated six out of the fifteen facilitators engaged for second semester of the 2013/2014. The objective of the study was to determine the effectiveness of facilitation of the programme based on students' viewpoints. Overall ratings from the grand mean score of 4.67 indicated “very good” performance. Students also rated facilitators higher than teachers/lecturers they had encountered in their previous studies which is an indication of their level of satisfaction with instructional facilitation at the Study Centre.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

scholarly journals Investigation of Students Satisfaction from The Performance of Administrative Staff, Faculty of Psychology, Kabul University in 2019

2021 ◽  
Author(s):  
Hassan Khan Darmal ◽  
Sharif Farin
Keyword(s):  
Student Satisfaction ◽  
Population Based ◽  
Administrative Staff ◽  
Statistical Population ◽  
Quantitative And Qualitative Research ◽  
Percent Confidence Level ◽  
Level Of Satisfaction ◽  
Educational Sciences ◽  
Students Satisfaction ◽  
Service Relationship

The study entitled (Investigation of Students satisfaction from the performance of administrative staff, Faculty of Psychology, Kabul University in 2019) is a fundamental quantitative and qualitative research. The purpose of this study is to obtain information about the level of student satisfaction with the performance of faculty administrative staff and to receive an educational and service relationship between students and faculty staff. To achieve the objectives of this research, the students of the daily shift of the Faculty of Psychology and Educational Sciences, which has a total number of (758) students, is considered as a statistical population based on Cochran’s formula and considering (90) percent confidence level and (10) In one hundred error levels (63) people were selected as a sample. A sample random method was used to distribute the questionnaires, which was distributed to the students of different classes and departments of the faculty. To conduct this research, various sources and references have been reviewed and used. The findings of this study show that the level of satisfaction of students in the daily shift of the performance of administrative staff of the Faculty of Psychology and Educational Sciences is good and medium, which means that most students have chosen a good and medium option. The overall result is that students were generally satisfied with the performance of the administrative staff of the Faculty of Psychology and Educational Sciences.

scholarly journals The The Relationship between Service Marketing Mix and the Students Satisfaction

Sains Insani ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 194-202
Author(s):  
Mohammed Alimawi
Keyword(s):  
Student Satisfaction ◽  
Service Marketing ◽  
Marketing Mix ◽  
Consumer Market ◽  
Marketing Process ◽  
Level Of Satisfaction ◽  
The Relationship ◽  
Students Satisfaction ◽  
Material Evidence ◽  
Positive Factor

The issue of marketing is a very important issue in order to reach the consumer market, but it needs a fundamental mechanism in term of service marketing. Therefore, more marketing elements need to be integrated into the marketing plans. This article discusses the relationship between service marketing mix and student satisfaction at Kolej Universiti Islam Antrabangsa Selangor (KUIS). There are many factors that affect student satisfaction at KUIS, which is the 7P. This study used a quantitative approach using questionnaires as tools to collect data. This study was applied to 322 male and female students studying in the third and fourth semesters. The results were analyzed using statistical methods, descriptive frequency ratio analysis, and deductive analysis, and the study found that the material evidence factor is the most positive factor affecting the level of satisfaction with KUIS. The price factor is the factor that negatively affects student satisfaction at KUIS. The results obtained helped in giving indications of the strengths and weaknesses of the marketing process. The results of the research were given to the college in order to benefit from the findings.

scholarly journals Facebook or LMS in Distance Education? Why University Students Prefer to Interact in Facebook Groups

2021 ◽  
Vol 22 (3) ◽  
pp. 119-141
Author(s):  
Esteban Vázquez-Cano ◽  
Paz Díez-Arcón
Keyword(s):  
Distance Education ◽  
Distance Learning ◽  
University Students ◽  
Student Satisfaction ◽  
Latent Variables ◽  
Structural Equation ◽  
Study Groups ◽  
Teacher Control ◽  
Level Of Satisfaction ◽  
Faculty Of Education

This article describes an investigation into the level of satisfaction among students at Spain’s National Distance Education University (UNED) regarding use of Facebook groups as an environment for learning. Based on a structural equation methodology, the research analyzed the most relevant personal and socio-educational factors that affect satisfaction. The sample consisted of 418 undergraduate and master’s degree students at UNED’s Faculty of Education; participants were consulted in three semesters between September 2019 and January 2021. The results showed that students who participated in Facebook study groups achieved better results than those who did not, and that they interacted more frequently in these groups than in UNED’s official learning management system. The main latent variables that influenced satisfaction with Facebook study groups were the perception of efficacy they elicited as a complement to distance learning by enabling greater interaction with other students, and the feeling of course companionship they provided. The absence of teacher control also influenced student satisfaction, which allowed students to focus on learning and achieving better results in tests and exams.  

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