scholarly journals Investigation of Students Satisfaction from The Performance of Administrative Staff, Faculty of Psychology, Kabul University in 2019

2021 ◽  
Author(s):  
Hassan Khan Darmal ◽  
Sharif Farin
Keyword(s):  
Student Satisfaction ◽  
Population Based ◽  
Administrative Staff ◽  
Statistical Population ◽  
Quantitative And Qualitative Research ◽  
Percent Confidence Level ◽  
Level Of Satisfaction ◽  
Educational Sciences ◽  
Students Satisfaction ◽  
Service Relationship

The study entitled (Investigation of Students satisfaction from the performance of administrative staff, Faculty of Psychology, Kabul University in 2019) is a fundamental quantitative and qualitative research. The purpose of this study is to obtain information about the level of student satisfaction with the performance of faculty administrative staff and to receive an educational and service relationship between students and faculty staff. To achieve the objectives of this research, the students of the daily shift of the Faculty of Psychology and Educational Sciences, which has a total number of (758) students, is considered as a statistical population based on Cochran’s formula and considering (90) percent confidence level and (10) In one hundred error levels (63) people were selected as a sample. A sample random method was used to distribute the questionnaires, which was distributed to the students of different classes and departments of the faculty. To conduct this research, various sources and references have been reviewed and used. The findings of this study show that the level of satisfaction of students in the daily shift of the performance of administrative staff of the Faculty of Psychology and Educational Sciences is good and medium, which means that most students have chosen a good and medium option. The overall result is that students were generally satisfied with the performance of the administrative staff of the Faculty of Psychology and Educational Sciences.

scholarly journals Investigation of Students Satisfaction from The Performance of Administrative Staff, Faculty of Psychology, Kabul University in 2019

2013 ◽  
Vol 1 (1) ◽  
Author(s):  
Hassan Khan Darmal ◽  
Sharif Farin
Keyword(s):  
Student Satisfaction ◽  
Population Based ◽  
Administrative Staff ◽  
Statistical Population ◽  
Quantitative And Qualitative Research ◽  
Percent Confidence Level ◽  
Level Of Satisfaction ◽  
Educational Sciences ◽  
Students Satisfaction ◽  
Service Relationship

The study entitled (Investigation of Students satisfaction from the performance of administrative staff, Faculty of Psychology, Kabul University in 2019) is a fundamental quantitative and qualitative research. The purpose of this study is to obtain information about the level of student satisfaction with the performance of faculty administrative staff and to receive an educational and service relationship between students and faculty staff. To achieve the objectives of this research, the students of the daily shift of the Faculty of Psychology and Educational Sciences, which has a total number of (758) students, is considered as a statistical population based on Cochran’s formula and considering (90) percent confidence level and (10) In one hundred error levels (63) people were selected as a sample. A sample random method was used to distribute the questionnaires, which was distributed to the students of different classes and departments of the faculty. To conduct this research, various sources and references have been reviewed and used. The findings of this study show that the level of satisfaction of students in the daily shift of the performance of administrative staff of the Faculty of Psychology and Educational Sciences is good and medium, which means that most students have chosen a good and medium option. The overall result is that students were generally satisfied with the performance of the administrative staff of the Faculty of Psychology and Educational Sciences.

Evaluation of Students' Satisfaction with Instructional Facilitation of a Technology Management Programme

2015 ◽  
Vol 4 (2) ◽  
pp. 26-36
Author(s):  
Ibebietei Temple Offor ◽  
Gordon Monday Bubou ◽  
Festa Ndutimi Okrigwe ◽  
Abubakar Sadiq Bappah
Keyword(s):  
Technology Management ◽  
Student Satisfaction ◽  
Management Programme ◽  
Educational Quality ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Level Of Satisfaction ◽  
Study Centre ◽  
Postgraduate Diploma ◽  
Students Satisfaction

Attaining student satisfaction is one of the most critical objectives in all higher educational institutions. This study presents the opinions of students on the evaluation of their satisfaction with the instructional facilitation of a postgraduate diploma in technology management programme in Nigeria. Data was collected with a modified version of the standardised Evaluation of Educational Quality Questionnaire (SEEQ) and analysed, using item mean rating. The survey which was undertaken in October, 2014 evaluated six out of the fifteen facilitators engaged for second semester of the 2013/2014. The objective of the study was to determine the effectiveness of facilitation of the programme based on students' viewpoints. Overall ratings from the grand mean score of 4.67 indicated “very good” performance. Students also rated facilitators higher than teachers/lecturers they had encountered in their previous studies which is an indication of their level of satisfaction with instructional facilitation at the Study Centre.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

scholarly journals The The Relationship between Service Marketing Mix and the Students Satisfaction

Sains Insani ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 194-202
Author(s):  
Mohammed Alimawi
Keyword(s):  
Student Satisfaction ◽  
Service Marketing ◽  
Marketing Mix ◽  
Consumer Market ◽  
Marketing Process ◽  
Level Of Satisfaction ◽  
The Relationship ◽  
Students Satisfaction ◽  
Material Evidence ◽  
Positive Factor

The issue of marketing is a very important issue in order to reach the consumer market, but it needs a fundamental mechanism in term of service marketing. Therefore, more marketing elements need to be integrated into the marketing plans. This article discusses the relationship between service marketing mix and student satisfaction at Kolej Universiti Islam Antrabangsa Selangor (KUIS). There are many factors that affect student satisfaction at KUIS, which is the 7P. This study used a quantitative approach using questionnaires as tools to collect data. This study was applied to 322 male and female students studying in the third and fourth semesters. The results were analyzed using statistical methods, descriptive frequency ratio analysis, and deductive analysis, and the study found that the material evidence factor is the most positive factor affecting the level of satisfaction with KUIS. The price factor is the factor that negatively affects student satisfaction at KUIS. The results obtained helped in giving indications of the strengths and weaknesses of the marketing process. The results of the research were given to the college in order to benefit from the findings.

scholarly journals ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI AKADEMIK PEGAWAI IAIN KENDARI

Ta dib ◽  
2020 ◽  
Vol 23 (1) ◽  
pp. 29
Author(s):  
Sumianti Sumianti ◽  
Syamsuddin Syamsuddin ◽  
Sitti Nurhalimah ◽  
Hasbullah Hasbullah ◽  
Herlina Herlina ◽  
...  
Keyword(s):  
Student Satisfaction ◽  
Educational Institution ◽  
Empirical Finding ◽  
Quality Measurement ◽  
Academic Administration ◽  
Satisfaction Index ◽  
Administrative Personnel ◽  
Level Of Satisfaction ◽  
Analysis Technique ◽  
Students Satisfaction

Governance quality measurement of an educational institution is one of the main factors that can impact on the image of the college and the student loyalty. This article aims to describe and analyze the student satisfaction level of the academic administration services of IAIN Kendari staff. The research sample amounted to 88 students from 752 population numbers. The research instruments were structured using a service satisfaction indicator which refers to the tangible, reliability, responsiveness, assurance, and empathy aspects. The data were analyzed by using the Student Satisfaction Index analysis technique. The result of students’ satisfaction of academic agency activities was in satisfactory category. Besides, an interesting empirical finding in this research was the level of students’ satisfaction of the service positively correlates with the number of the employees. That is, the higher the number of employees, the higher the level of satisfaction of the service and vice versa. This indicates the need for the proportional distribution of academic administrative personnel in order to provide the more qualified academic service.

scholarly journals THE LEVEL OF STUDENTS SATISFACTION ON LEARNING ENGLISH FROM HOME AT MTI PASIA BOARDING SCHOOL DURING COVID-19 PANDEMIC

2021 ◽  
Vol 3 (2) ◽  
pp. 157-175
Author(s):  
Yulmezi Yulmezi ◽  
Arifmiboy Arifmiboy
Keyword(s):  
Student Satisfaction ◽  
Boarding School ◽  
Data Interpretation ◽  
Know How ◽  
Instrument Validity ◽  
Level Of Satisfaction ◽  
E Learning ◽  
Quantitative Descriptive ◽  
Students Satisfaction ◽  
Learning English

This research was motivated by the disruption of the student learning process during the Covid-19 pandemic at MTI PASIA. This research was conducted to know how the level of student satisfaction in class X, XI, and XII at MTI PASIA on learning from home using E-learning during the Covid-19 pandemic.The design of this research was survey and the instrument used is a questionnaire. The subjects of this research were students of class X, XI and XII with a total of 167 students and students who will be used as research samples as many as 118 students. The instrument validity test was carried out by distributing instruments to 3 experts as instrument validators and to analyze the data using quantitative descriptive techniques with percentages.Based on the results of research conducted by researchers, the title of this research is the level of satisfaction of students learning English from home at MTI PASIA during the COVID-19 pandemic. Researchers conducted research to know how the level of student satisfaction in learning English towards the objectives and learning components. The results obtained that the level of satisfaction of student towards learning objectives and learning component are 45.92%, teacher 48.30%, student 48.68%, material 50.78%, method 49.83%, strategy 48.89%, media 49.65% and evaluation 49, 48%. Theaverage answer was 48.94% or ≥40% -≤70% and that means they are quite satisfied, according to data interpretation that has been determined.

STUDENTS’ SATISFACTION OF DISTANCE EDUCATION SERVICES IN THE ISLAND AREAS (A CASE STUDY AT UPBJJ-UT TERNATE)

2020 ◽  
Vol 1 (1) ◽  
pp. 1-13
Author(s):  
Anfas ◽  
Raden Sudarwo ◽  
Mohbir Umasugi ◽  
Muhlis Hafel ◽  
Lisda Ariani Simabur
Keyword(s):  
Distance Education ◽  
Student Satisfaction ◽  
Simple Random Sampling ◽  
General Information ◽  
Teaching Material ◽  
Student Expectations ◽  
Education Services ◽  
Level Of Satisfaction ◽  
Students Satisfaction

This study aims to determine the level of student satisfaction in the islands regarding distance education services. The population in this study are all UT’’s students spreaded across various regions in the province of North Maluku. The sampling method uses simple random sampling, as many as 74 students. Data collection is carried out through interviews with respondents with questionnaire aids whose questions relate to UT's level of expectation and service quality. The results show that: (1) of all aspects of distance education services organized by UPBJJ-UT Ternate, all of them had been categorized as very satisfying, where the highest level of satisfaction was that of general information services by 101.28% or in other words had exceeded student expectations. While teaching material services, although still in the category of very satisfying for students, the percentage of satisfaction level is lower than other service aspects which is 95.76%. (2) From all aspects of distance education services organized by UPBJJ-UT Ternate, teaching material services still have a level of gap between expectations and valuations conducted by students.

PENGARUH KUALITAS PELAYANAN, HARGA DAN CITRA MEREK TERHADAP KEPUASAN MAHASISWA

2019 ◽  
Vol 8 (2) ◽  
pp. 104
Author(s):  
Titim Nurlia
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Brand Image ◽  
Linear Regression Analysis ◽  
Research Result ◽  
Coefficient Of Determination ◽  
F Test ◽  
Fierce Competition ◽  
Students Satisfaction

<p>Highly competition requires university to be more sensitive to the interest students as one of stakeholders. Polytechnic LP3I Jakarta Campus Cimone has many competitors amid the dynamics of increasingly fierce competition of higher education. This research aims to analyze the effect of Service quality, Price and Brand Image of Students Satisfaction. A theory used in research is based on opinion from Andriyani, Suwandi Mananeke &amp; Taroreh, Fatriansyah. There is an effect between Service Quality, Price and Brand Image to Customer Satisfaction. This research use a quantitative method by distributing a questionnaire. The amount of population are 408 students and the sample is 80 people by Slovin formulas. Based on research result using linear regression analysis multiple SPSS version 20 indicated that: The independent variable Service Quality, Price and Brand Image jointly tested by F test proved positive and significant influence on the Student Satisfaction and the magnitude of the effect seen from the coefficient of determination (R<sub>2</sub>) was 41,8 %. To test the hypothesis of the use F test and t test. While price do not have effect significant influence on students satisfaction.</p><p> </p><strong>Keywords:</strong> service quality, price, brand image, student’s satisfaction

scholarly journals The Basic Psychological Needs in the Classroom Scale (BPN-CS)

2021 ◽  
Vol 11 (7) ◽  
pp. 96
Author(s):  
Pedro Javier Conesa ◽  
Jon Andoni Duñabeitia
Keyword(s):  
Elementary School ◽  
Well Being ◽  
Psychological Needs ◽  
Basic Psychological Needs ◽  
Self Report ◽  
Classroom Context ◽  
School Students ◽  
Level Of Satisfaction ◽  
Convergent And Divergent Validity ◽  
Students Satisfaction

Recent experimental and theoretical studies have shown that the assessment of students’ satisfaction of their basic psychological needs (BPN) can be a powerful resource to identify different areas to improve their well-being, engagement, or learning achievement in school contexts. However, currently, the number of validated tools to assess the satisfaction of the BPN is very low, hindering informed decision-making strategies at the educational level. The aim of this study was to develop and validate the Basic Psychological Needs in the Classroom Scale (BPN-CS) instrument, adapting existing instruments and putting the new tool to the test. The BPN-CS was developed to measure the level of satisfaction of autonomy, competence, relatedness, and novelty in the classroom. We tested the scale on a representative sample of 1344 Spanish elementary school students from 8 to 13 years old. A series of analyses were run in order to test the internal consistency of the main factors as well as to prove the convergent and divergent validity of the instrument. In summary, the BPN-CS is presented as a reliable and valid self-report instrument to measure basic psychological needs in a classroom context with elementary school pupils in the Spanish context.

Measuring Hospitality and Tourism Management Students’ Satisfaction with Work Related Learning Using Partial Least Squares in Zimbabwe

2021 ◽  
Vol 2 (1) ◽  
pp. 14-34
Author(s):  
Absai Chakaipa ◽  
Vitalis Basera ◽  
Memory Chakaipa ◽  
Phamela Dube
Keyword(s):  
Least Squares ◽  
Student Satisfaction ◽  
Partial Least Squares ◽  
Curriculum Design ◽  
Extended Model ◽  
Work Related ◽  
Males And Females ◽  
Tourism And Hospitality ◽  
Students Satisfaction ◽  
Satisfaction Relationship

Purpose: The study assessed Tourism and Hospitality Students’ satisfaction with work-related learning (WRL) attachment using a two-stage extended model proposed by Taylor and Geldenhuys (2019). It also intends to determine if there are significant student satisfaction differences between males and females and between the students pursuing bachelor or diploma in Tourism and hospitality. Also, the study assessed if there is a moderation effect of a third variable (intermediate) on expectation and perception to students’ satisfaction. Method: Data were collected from 488 students using a survey instrument at the onset and at the end of the attachment. Analysis of results was done using both SPSS 23 and R 4.0.3. The study also applied the Multi-Group Analysis-Partial Least Squares (MGA-PLS) analysis permutation to test students’ satisfaction. Results: The research found no significant differences between males and females, and the students’ category (bachelor and diploma) on both Expectation-Satisfaction and Perception-Satisfaction relationship in model A. However, the study found significant differences between males and females in the perception-satisfaction relationship in Model B. The MGSA-PLS results revealed that male students have a positive and significant effect on the perception-satisfaction relationship as opposed to a negative and insignificant effect for females. The moderating effect test revealed that a third construct, INTER - Intermediate variable (a product of construct Perceptions and Expectation) has a positive impact on student satisfaction. Implications: There is a need for collaboration between hospitality industry players and academics in curriculum design, so as to meet the demands of the industry.  

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