Evaluation of Students' Satisfaction with Instructional Facilitation of a Technology Management Programme

2015 ◽  
Vol 4 (2) ◽  
pp. 26-36
Author(s):  
Ibebietei Temple Offor ◽  
Gordon Monday Bubou ◽  
Festa Ndutimi Okrigwe ◽  
Abubakar Sadiq Bappah
Keyword(s):  
Technology Management ◽  
Student Satisfaction ◽  
Management Programme ◽  
Educational Quality ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Level Of Satisfaction ◽  
Study Centre ◽  
Postgraduate Diploma ◽  
Students Satisfaction

Attaining student satisfaction is one of the most critical objectives in all higher educational institutions. This study presents the opinions of students on the evaluation of their satisfaction with the instructional facilitation of a postgraduate diploma in technology management programme in Nigeria. Data was collected with a modified version of the standardised Evaluation of Educational Quality Questionnaire (SEEQ) and analysed, using item mean rating. The survey which was undertaken in October, 2014 evaluated six out of the fifteen facilitators engaged for second semester of the 2013/2014. The objective of the study was to determine the effectiveness of facilitation of the programme based on students' viewpoints. Overall ratings from the grand mean score of 4.67 indicated “very good” performance. Students also rated facilitators higher than teachers/lecturers they had encountered in their previous studies which is an indication of their level of satisfaction with instructional facilitation at the Study Centre.

scholarly journals Development of mechanisms for regulating the educational process by students of higher educational institutions

2021 ◽  
Vol 54 (6) ◽  
pp. 592-605
Author(s):  
Dmitry V. Maltsev ◽  
Keyword(s):  
Student Satisfaction ◽  
Complex Problem ◽  
Educational Process ◽  
Practical Significance ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Educational Work ◽  
Active Life ◽  
Education Organization ◽  
Higher Educational

Introduction. Currently, civil passivity, unwillingness to bear responsibility, is very common among students of higher educational institutions. Creating conditions for the active life of students is a complex problem, the solution of which depends on the efficiency of the enterprises of the region and the country. The education of the norms of collective life in young specialists, the development of civil and social responsibility is an important and urgent task. The purpose of the study: to develop measures to improve educational work with students of technical universities by creating conditions for their active life in accordance with the purpose and objectives of the approximate work program of education recommended by the Ministry of Science and Higher Education. Materials and methods. The analysis of scientific sources in the field of education, organization of student self-government, improvement of student satisfaction is applied. The study analyzed the results of the questionnaire survey of 947 students of Perm National Research Polytechnic University. Methods of mathematical statistics: t-Student test for independent samples. The results of the study. Stated the facts of unsatisfactory consideration of the opinion of students, as well as the imperfection of the existing mechanisms of student self-government and regulation of the educational process. The identified comments and suggestions of students regarding the organization of the university's work remain mostly in self-examination reports, which was confirmed when comparing data on student satisfaction for 2019 and 2020, no significant differences were found according to the Student's criterion (p > 0.1). The practical significance lies in identifying the points of growth of higher educational institutions in terms of improving educational work. The results of the study can be useful and applicable for creating conditions for the active life of students in other universities of the country. In the future, it is planned to repeat the research in order to evaluate the recommendations.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

scholarly journals Implementation of Modern Distance Learning Platforms in the Educational Process of HEI and their Effectiveness

2020 ◽  
Vol 9 (7) ◽  
pp. 217
Author(s):  
Viktoriia V. Kuleshova ◽  
Larysa V. Kutsak ◽  
Svitlana Y. Liulchak ◽  
Tetiana V. Tsoi ◽  
Iryna V. Ivanenko
Keyword(s):  
Distance Learning ◽  
Educational Process ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
Learning Platform ◽  
Academic Paper ◽  
Level Of Satisfaction ◽  
System Usability Scale ◽  
Learning Platforms ◽  
Higher Educational

The growing role of distance learning platforms at higher educational institutions in developing countries, and the inadequate study of their effectiveness have necessitated the elimination of this imbalance. An additional problem in studying the issue of platforms’ effectiveness is the limitation of studies, which is based on qualitative methods of assessing the effectiveness. The quantitative assessment of the effectiveness and level of satisfaction with the implementation of distance learning platforms at higher educational institutions has been conducted in this academic paper. The assessment has been conducted using the System Usability Scale (SUS) to assess the Usability of the Moodle remote platform in Ukraine and the User Satisfaction Questionnaire (USQ) to assess students’ satisfaction. The article proves the connection between the Usability of the distance learning platform and the level of satisfaction with its use. This provides an opportunity to improve the problem areas of the Usability platform in order to increase the efficiency of its use. The following effects of application have been revealed, namely: increase of internal motivation, involvement in the learning process, level of satisfaction from courses and training programs (curricula), recognition of homework’s importance, increased interest in subjects, and students’ self-efficacy. Effective communication and quick response, an automatic control system are factors that contribute to the introduction of modern distance learning platforms in the educational process of HEI. The important elements of the effectiveness of distance learning platforms in the educational process of HEI are interactivity, simplicity, convenience, the speed of student-teacher interaction, platform flexibility, and quality control.

scholarly journals Students’ satisfaction with the quality of educational services

2021 ◽  
Vol 122 ◽  
pp. 04004
Author(s):  
Svetlana Yurievna Mitrofanova ◽  
Lyudmila Vladimirovna Vandysheva ◽  
Anna Aleksandrovna Pustarnakova
Keyword(s):  
Technical College ◽  
Professional Training ◽  
Technical Support ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Paradoxical Situation ◽  
Level Of Satisfaction ◽  
Students Satisfaction

The article raises the problem of the level of satisfaction with educational services among the students of agricultural training areas of secondary vocational education institutions of the Samara region. The study goal is addressed through several objectives including identifying the level of students’ satisfaction with the quality of education, their attitude towards industry internship, the level of satisfaction with the quality of material and technical support, and the presence or absence of the desire for employment in the chosen direction of training. The research method deployed in the study is surveying (N = 123). The study reveals that most respondents (73.7%) are completely or rather satisfied with the quality of education. The calculations indicate that most respondents have a positive or rather positive attitude towards industry internship (70.8%). 89.4% of respondents are completely or rather satisfied with the quality of material and technical support. 84.5% of the respondents are completely or rather satisfied with the quality of educational services while 9.6% found it difficult to answer and 5.7% express dissatisfaction with the quality of educational services to varying degrees. Considering individual educational institutions, the results by the indicator are as follows: the Bezenchuk Agrarian Technical College – 80.8%, the Kinel State Technical College – 91.1%. Due to the lack of data on secondary educational institutions, the obtained results are compared to similar studies conducted in Russian higher education institutions. As a result, the authors report a paradoxical situation consisting in the fact that the students are satisfied with educational services but not all of them plan to continue working in the chosen direction of professional training. Appropriate recommendations are provided for the management of educational institutions in accordance with the obtained results.

scholarly journals Investigation of Students Satisfaction from The Performance of Administrative Staff, Faculty of Psychology, Kabul University in 2019

2021 ◽  
Author(s):  
Hassan Khan Darmal ◽  
Sharif Farin
Keyword(s):  
Student Satisfaction ◽  
Population Based ◽  
Administrative Staff ◽  
Statistical Population ◽  
Quantitative And Qualitative Research ◽  
Percent Confidence Level ◽  
Level Of Satisfaction ◽  
Educational Sciences ◽  
Students Satisfaction ◽  
Service Relationship

The study entitled (Investigation of Students satisfaction from the performance of administrative staff, Faculty of Psychology, Kabul University in 2019) is a fundamental quantitative and qualitative research. The purpose of this study is to obtain information about the level of student satisfaction with the performance of faculty administrative staff and to receive an educational and service relationship between students and faculty staff. To achieve the objectives of this research, the students of the daily shift of the Faculty of Psychology and Educational Sciences, which has a total number of (758) students, is considered as a statistical population based on Cochran’s formula and considering (90) percent confidence level and (10) In one hundred error levels (63) people were selected as a sample. A sample random method was used to distribute the questionnaires, which was distributed to the students of different classes and departments of the faculty. To conduct this research, various sources and references have been reviewed and used. The findings of this study show that the level of satisfaction of students in the daily shift of the performance of administrative staff of the Faculty of Psychology and Educational Sciences is good and medium, which means that most students have chosen a good and medium option. The overall result is that students were generally satisfied with the performance of the administrative staff of the Faculty of Psychology and Educational Sciences.

scholarly journals The The Relationship between Service Marketing Mix and the Students Satisfaction

Sains Insani ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 194-202
Author(s):  
Mohammed Alimawi
Keyword(s):  
Student Satisfaction ◽  
Service Marketing ◽  
Marketing Mix ◽  
Consumer Market ◽  
Marketing Process ◽  
Level Of Satisfaction ◽  
The Relationship ◽  
Students Satisfaction ◽  
Material Evidence ◽  
Positive Factor

The issue of marketing is a very important issue in order to reach the consumer market, but it needs a fundamental mechanism in term of service marketing. Therefore, more marketing elements need to be integrated into the marketing plans. This article discusses the relationship between service marketing mix and student satisfaction at Kolej Universiti Islam Antrabangsa Selangor (KUIS). There are many factors that affect student satisfaction at KUIS, which is the 7P. This study used a quantitative approach using questionnaires as tools to collect data. This study was applied to 322 male and female students studying in the third and fourth semesters. The results were analyzed using statistical methods, descriptive frequency ratio analysis, and deductive analysis, and the study found that the material evidence factor is the most positive factor affecting the level of satisfaction with KUIS. The price factor is the factor that negatively affects student satisfaction at KUIS. The results obtained helped in giving indications of the strengths and weaknesses of the marketing process. The results of the research were given to the college in order to benefit from the findings.

scholarly journals Satisfaction study of the teaching-learning process of students close to graduating from the Bachelor of Dental surgeon

2020 ◽  
pp. 32-34
Author(s):  
Flora Moreno-Marin ◽  
Laura Roesch-Ramos ◽  
Aura Leonora Mora-Sánchez ◽  
Manuel Mantilla-Ruiz
Keyword(s):  
Student Satisfaction ◽  
Information Needs ◽  
Educational Institutions ◽  
Technological Innovations ◽  
Institutions Of Higher Education ◽  
Level Of Satisfaction ◽  
Strong Competition ◽  
Socially Relevant ◽  
Teaching Learning ◽  
Implementing Strategies

The growing technological innovations, the claim of society that demands increasingly efficient services and the strong competition between educational institutions, forces them to offer increasingly better options especially in the field of health; In this context, the Universidad Veracruzana has assumed the task of implementing strategies to carry out an exhaustive analysis of the satisfaction of the students who are about to graduate from the Bachelor of Dental Surgeon. Objective: To know the level of satisfaction of students with respect to their Bachelor of Dental Surgeon upon graduation. Methodology: The Student Satisfaction Questionnaire was carried out with eight chapters; it consists of 11 dimensions and 104 items. The instrument used was designed based on the specifications of the National Association of Universities and Institutions of Higher Education ANUIES and was adapted to the information needs about students close to graduation, the respondents were kept anonymous to avoid bias. The students close to graduating from the Bachelor of Dental Surgeon at the UV are 31% satisfied, 54% between satisfied, quiet and very satisfied; for the poorly satisfied and dissatisfied indicators, only 12% was counted. Contribution: The educational program is socially relevant.

scholarly journals ANALISIS TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI AKADEMIK PEGAWAI IAIN KENDARI

Ta dib ◽  
2020 ◽  
Vol 23 (1) ◽  
pp. 29
Author(s):  
Sumianti Sumianti ◽  
Syamsuddin Syamsuddin ◽  
Sitti Nurhalimah ◽  
Hasbullah Hasbullah ◽  
Herlina Herlina ◽  
...  
Keyword(s):  
Student Satisfaction ◽  
Educational Institution ◽  
Empirical Finding ◽  
Quality Measurement ◽  
Academic Administration ◽  
Satisfaction Index ◽  
Administrative Personnel ◽  
Level Of Satisfaction ◽  
Analysis Technique ◽  
Students Satisfaction

Governance quality measurement of an educational institution is one of the main factors that can impact on the image of the college and the student loyalty. This article aims to describe and analyze the student satisfaction level of the academic administration services of IAIN Kendari staff. The research sample amounted to 88 students from 752 population numbers. The research instruments were structured using a service satisfaction indicator which refers to the tangible, reliability, responsiveness, assurance, and empathy aspects. The data were analyzed by using the Student Satisfaction Index analysis technique. The result of students’ satisfaction of academic agency activities was in satisfactory category. Besides, an interesting empirical finding in this research was the level of students’ satisfaction of the service positively correlates with the number of the employees. That is, the higher the number of employees, the higher the level of satisfaction of the service and vice versa. This indicates the need for the proportional distribution of academic administrative personnel in order to provide the more qualified academic service.

scholarly journals Using HiEduQual to Assess Student Satisfaction in Selected Higher Educational Institutions in North India

2016 ◽  
Vol 4 (1) ◽  
pp. 67
Author(s):  
Bushra S. P. Singh
Keyword(s):  
Student Satisfaction ◽  
North India ◽  
Educational Institutions ◽  
Higher Educational Institutions ◽  
First Year Students ◽  
Administrative Services ◽  
Counselling Services ◽  
Six Dimensions ◽  
Higher Educational ◽  
Ict Infrastructure

<p><strong>Purpose - </strong>The purpose of this study is to assess the service quality gaps in 4 universities and 6 colleges in Chandigarh, Punjab and Haryana using the HiEduQual questionnaire.</p><p><strong>Methodology</strong> – Data collected from 256 first year students and 248 final year students was analysed using MS Excel and average expectations and perceptions score were obtained for all six dimensions namely, teaching, administrative services, academic facilities, campus infrastructure, support services and internationalization.</p><p><strong>Findings</strong> –Quantitative analysis revealed negative gap scores in all six dimensions.</p><p><strong>Practical implications</strong> – Management in higher educational institutions must upgrade the ICT infrastructure in campuses. There must be use of information systems, online fees payment, interactive whiteboards for classroom teaching. Faculty exchange programmes and Industry Institute Interactions must be encouraged. Students must be offered e-library facilities, counselling services, placement services, sports and recreational facilities.</p>

scholarly journals The Students’ Satisfaction of Online Learning Services

2021 ◽  
Vol 6 (1) ◽  
pp. 1-15
Author(s):  
Sofyan Rofi ◽  
Bahar Agus Setiawan ◽  
Tri Endang Jatmikowati
Keyword(s):  
Online Learning ◽  
Educational Institutions ◽  
Learning Tools ◽  
Contributing Factors ◽  
Descriptive Data ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Quantitative Descriptive ◽  
Students Satisfaction ◽  
Research Type

The online learning era found significant momentum when the coronavirus was spreading globally. Innovation, creativity and online learning tools increased significantly and rapidly. All levels of education, from early childhood to university, were racing to provide online learning. This context made the satisfaction dimension of necessity that must be realized by schools/educational institutions. Measurement of satisfaction in learning services was related to five dimensions including reliability, responsiveness, assurance, empathy and tangible. This study aimed to look at the level of satisfaction and the factors that contribute to satisfaction of online learning during the covid-19 pandemic. This study used a qualitative approach with a survey research type based on quantitative descriptive data analysis. The results showed that the average level of satisfaction reached 75%. While, the contributing factors were methods and strategies, and also the discipline and feedback attitudes of the teachers.

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