The Devil Is in the Detail—Understanding Divergence between Intention and Implementation of Health Policy for Undocumented Migrants in Thailand

Migrants’ access to healthcare has attracted attention from policy makers in Thailand for many years. The most relevant policies have been (i) the Health Insurance Card Scheme (HICS) and (ii) the One Stop Service (OSS) registration measure, targeting undocumented migrants from neighbouring countries. This study sought to examine gaps and dissonance between de jure policy intention and de facto implementation through qualitative methods. In-depth interviews with policy makers and local implementers and document reviews of migrant-related laws and regulations were undertaken. Framework analysis with inductive and deductive coding was undertaken. Ranong province was chosen as the study area as it had the largest proportion of migrants. Though the government required undocumented migrants to buy the insurance card and undertake nationality verification (NV) through the OSS, in reality a large number of migrants were left uninsured and the NV made limited progress. Unclear policy messages, bureaucratic hurdles, and inadequate inter-ministerial coordination were key challenges. Some frontline implementers adapted the policies to cope with their routine problems resulting in divergence from the initial policy objectives. The study highlighted that though Thailand has been recognized for its success in expanding insurance coverage to undocumented migrants, there were still unsolved operational challenges. To tackle these, in the short term the government should resolve policy ambiguities and promote inter-ministerial coordination. In the long-term the government should explore the feasibility of facilitating lawful cross-border travel and streamlining health system functions between Thailand and its neighbours.

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MODELING AND FORECASTING OF INDIA’S DEFENSE EXPENDITURES USING BOX-JENKINS ARIMA MODEL

International Journal of Research -GRANTHAALAYAH ◽

10.29121/granthaalayah.v9.i2.2021.3698 ◽

2021 ◽

Vol 9 (2) ◽

pp. 334-344

Author(s):

Sapana Sharma ◽

Sanju Karol

Keyword(s):

Arima Model ◽

Annual Data ◽

Policy Makers ◽

Rational Decision Making ◽

Defense Expenditure ◽

Forecasting Method ◽

Modeling And Forecasting ◽

One Step ◽

The Government ◽

The One

Many developed and developing countries are at the core of the security and peace agenda concerning rising defense expenditure and its enduring sustainability. The unremitting upsurge in defense expenditure pressurizes the government to rationally manage the resources so as to provide security and peace services in the most efficient, effective and equitable way. It is necessary to forecast the defense expenditure in India which leads the policy makers to execute reforms in order to detract burdens on these resources, as well as introduce appropriate plan strategies on the basis of rational decision making for the issues that may arise. The purpose of this study is to investigate the appropriate type of model based on the Box–Jenkins methodology to forecast defense expenditure in India. The present study applies the one-step ahead forecasting method for annual data over the period 1961 to 2020. The results show that ARIMA (1,1,1) model with static forecasting being the most appropriate to forecast the India’s defense expenditure.

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Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat di Unit Pelayanan Terpadu Satu Atap Kementerian Ketenagakerjaan

Jurnal Perspektif ◽

10.31294/jp.v18i1.7549 ◽

2020 ◽

Vol 18 (1) ◽

pp. 68-74

Author(s):

Eigis Yani Pramularso

Keyword(s):

Service Quality ◽

Employee Performance ◽

Integrated Services ◽

Community Satisfaction ◽

Validity And Reliability ◽

Public Servant ◽

One Stop ◽

The Government ◽

To Come ◽

The One

Abstract - The government as a public servant continues to strive to make positive perceptions by continuing to improve community satisfaction related to the various services that can be provided. Community satisfaction is strived to continue to increase by providing the best quality of service and continue to encourage employee performance to be more optimal in carrying out their duties. This study aims to determine the effect of service quality and employee performance on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower. The sample in this study amounted to 45 people where the technique was taken by accidental sampling. The data collection method uses a questionnaire given to respondents who happened to come at the research location. Data analysis tools in this study used a regression test with a validity and reliability test conducted previously. The results of this study are simultaneous and partial service quality and employee performance have a significant influence on community satisfaction in the One-Stop Integrated Services Unit of the Ministry of Manpower where the calculated F value is 19,042 and sig 0,000. Keywords: Service Quality, Employee Performance, Community Satisfaction

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PEMBANGUNAN APLIKASI GO-PAJAK BERBASIS MOBILE

POSITIF Jurnal Sistem dan Teknologi Informasi ◽

10.31961/positif.v6i2.922 ◽

2020 ◽

Vol 6 (2) ◽

pp. 112

Author(s):

Wicaksono Dwi Pamungkas ◽

Nina Setiyawati

Keyword(s):

Public Services ◽

Motor Vehicle ◽

Vehicle Ownership ◽

The Public ◽

One Stop ◽

The Government ◽

Tax Payments ◽

The One ◽

Service Standards ◽

The City

Public services are services, both in the form of public goods and public services which are the responsibility and are carried out by the government in an effort to meet the needs of the community and in accordance with statutory provisions. One of the public services provided by the government is the One-Stop Administration System (SAMSAT). According to SAMSAT data in the city of Magelang, data on motorized vehicle ownership has increased and there has been an increase in the number of taxpayers. However, the tax payment service is considered to be less than optimal because there are still long queues when paying taxes.This also causes many people to make payments past the due date or entrust queues to brokerage services. Therefore, to overcome the problem, a mobile-based application (GO-PAJAK) was built which can be used to make tax payments by means of a vehicle document pick-up to pay motor vehicle taxes connected between drivers (SAMSAT employees) and customers (taxpayers). With this application, it is expected to improve service standards at the SAMSAT office and reduce taxpayer queues also reduce the use of brokers in administering public service administration that can increase public trust.

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Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

Iapa Proceedings Conference ◽

10.30589/proceedings.2021.516 ◽

2021 ◽

pp. 78

Author(s):

Sitti Chaeriah Ahsan ◽

Risma Niswaty ◽

Irsyad Dhahri

Keyword(s):

Service Providers ◽

Geographical Area ◽

Service Agency ◽

Administrative Services ◽

The Public ◽

Administrative Service ◽

One Stop ◽

Bureaucratic Structure ◽

The Government ◽

The One

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.

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PERLINDUNGAN HUKUM BAGI PENANAMAN MODAL ASING (PMA) DI INDONESIA

JURNAL RECTUM: Tinjauan Yuridis Penanganan Tindak Pidana ◽

10.46930/jurnalrectum.v1i2.227 ◽

2019 ◽

Vol 1 (2) ◽

pp. 142

Author(s):

Ria Sintha Devi

Keyword(s):

Foreign Investment ◽

Capital Investment ◽

Legal Protection ◽

Investment Companies ◽

National Economic ◽

One Stop ◽

The Law ◽

The Republic ◽

The Government ◽

The One

The existence of Foreign Investment in Indonesia is very important and strategic in supporting the implementation of national economic development and increasing economic growth in the community. Foreign investment which is regulated in law No. 25 of 2007 about the legal protection for foreign investment in Indonesia, both investment in the form of a Limited Company (PT) or investment. This shows that foreigners in Indonesia who carry out their capital investment activities are regulated by law and protected by the government under the law. The formulation of the problem were how the position of the establishment of foreign investment companies in Indonesia was, what the procedures for the implementation of foreign investment in Indonesia were, and what efforts have been made by the government if there were violations of law in foreign investment in Indonesia. The results of the study showed every foreign company that wanted to invest in Indonesia had to get the principle permission to the Investment Coordinating Board (BKPM) and the One Stop Integrated Investment and Services Office (PTSP), so that the company could be established in Indonesia and its establishment was in accordance with the procedures of the law on foreign investment so that the foreign investment company was fully under the responsibility and supervision of the Republic of Indonesia. The government also gave relief to foreign investment in Indonesia in freeing the entry tax fees for goods or electronic equipment for foreign investment (PMA) in Indonesia in investing their capital.

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IMPLEMENTASI KEBIJAKAN IZIN MENDIRIKAN BANGUNAN (IMB) DALAM MENINGKATKAN PENDAPATAN ASLI DAERAH (PAD) PADA DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN PANGKEP

Jurnal Paradigma Administrasi Negara ◽

10.35965/jpan.v4i1.1174 ◽

2021 ◽

Vol 4 (1) ◽

pp. 36-40

Author(s):

Syukurman Syukurman ◽

Andi Muhibuddin ◽

Zainuddin Mustafa

Keyword(s):

Building Structure ◽

Local Revenue ◽

The People ◽

One Stop ◽

Qualitative Descriptive ◽

Target Set ◽

The Government ◽

The One ◽

Descriptive Method ◽

Investment Service

Penelitian yang dilakukan dengan tujuan agar dapat diketahui proses dan faktor yang mempengaruhi implementasi kebijakan dan adakah pengaruh terhadap peningkatan pendapatan asli daerah (PAD) pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Pangkep. Metode penelitian yang dilakukan bersifat kualitatif dengan metode deskriptif kualitatif. Yaitu memberikan pengamatan dan penggambaran terhadap aspek- aspek penelitian, kemudian meneskripsikan aspek tersebut. Untuk menentukan fakta maka peneliti melakukan wawancara, observasi beberapa informan kunci meliputi pelaksana kebijakan IMB, anggota DPRD, dan masyarakat yang bermohon. Hasil penelitian menunjukkan pada Implementasi kebijakan Izin Mendirikan Bangunan di Kabupaten Pangkep belum berjalan dengan efektif dan belum sesuai dengan keinginan pemerintah daerah. Hal ini dikarenakan belum maksimalnya penerapan kebijakan IMB ditandai dengan tidak diterapkannya waji IMB, ketentuan wajib memenuhi syarat tata bangunan. Adapun faktor yang menyebabkan tidak efektifnya implementasi kebijakan adalaah kualitas dan kwantitas staf yang masih kurang, pengawasan dan dukungan politik dari legislatif masih kurang dan komunikasi yang belum efektif yang belum berjalan dengan baik.Penerimaan retribusi IMB terhadap PAD masih sangat rendah, penerimaan retribusi selama tiga tahun terakhir tidak mengalami kenaikan sesuai target yang diharapkan pemerintah. Setiap tahunnya retribusi IMB yang diterrima Rp. 900.000.000 dimana hanya tercapai 60% dari target yang ditentukan pemerintah Kabupaten Pangkep. Nilai kontribusi tersebut belum signifikan terhadap peningkatan PAD di Kabupaten Pangkep. The research was conducted with the aim of knowing the processes and factors that influence policy implementation and whether there is an effect on increasing local revenue (PAD) at the One Stop Integrated Service and Investment Service (DPMPTSP) Pangkep Regency. The research method carried out is qualitative with a qualitative descriptive method. That is to provide observations and descriptions of aspects of the research, then describe these aspects. To determine the facts, the researchers conducted interviews, observed several key informants including IMB policy implementers, DPRD members, and the people who applied. The results showed that the implementation of the building permit policy in Pangkep Regency had not run effectively and had not been in accordance with the wishes of the local government. This is because the implementation of the IMB policy has not been maximized, which is marked by the non-applicability of the mandatory IMB, the provisions of which must meet the building structure requirements. The factors that cause the ineffective implementation of policies are the quality and quantity of staff that are still lacking, political supervision and support from the legislature are still lacking and communication is not yet effective which has not gone well. Receipt of IMB levies on PAD is still very low, retribution receipts for three years The last one did not increase according to the target expected by the government. Each year the IMB levy received is Rp. 900,000,000 where only 60% of the target set by the Pangkep Regency government was achieved. The value of this contribution has not been significant to the increase in PAD in Pangkep Regency.

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Kualitas Layanan Publik di Kantor Investasi Layanan Terpadu Satu Pintu dan Tenaga Kerja (DPMPTSP & TK) di Kabupaten Bone Bolango

Gorontalo Journal of Government and Political Studies ◽

10.32662/gjgops.v1i2.487 ◽

2019 ◽

Vol 1 (2) ◽

pp. 098

Author(s):

Lucyane Djaafar

Keyword(s):

Qualitative Methods ◽

Public Service ◽

Public Services ◽

Integrated Services ◽

Good Service ◽

One Stop ◽

Labor Service ◽

The Government ◽

The One

Public service is a part that cannot be separated from the life of the nation and state. The 1945 Constitution mandates that the state must provide good service to all citizens to fulfill their basic needs. The government is one of the providers of public services must always carry out services that are in accordance with the rules and must know the conditions of those served. In fact, the community is often disappointed with the services provided by the government in terms of licensing arrangements such as long and convoluted service procedures, the issuance of a permit is sometimes not in accordance with the time set. Problem formula What is the quality of public services in the One Stop and Manpower Integrated Services Investment Office (DPMPTSP & TK) in Bone Bolango Regency? This research uses qualitative methods. Techniques for collecting data through observation, interviews, documentation. The results of the service quality of Bone Bolango District's One-Stop Integrated Service and Labor Service (DPMPTSP & TK) have been good, seen from the dimensions of tangibles, responsiveness dimensions, empathy (empathy) but on assurance (assurance) dimensions and reability dimensions. corrected because there is still a relationship with the relevant office in issuing a letter of recommendation so that the permit issuance is not in accordance with the stipulated time.

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A review of the One Health concept and its application as a tool for policy-makers

International Journal of One Health ◽

10.14202/ijoh.2020.83-89 ◽

2020 ◽

Vol 6 (1) ◽

pp. 83-89

Author(s):

Rodrigo de Macedo Couto ◽

Danie Friguglietti Brandespim

Keyword(s):

Public Health ◽

Interpersonal Violence ◽

One Health ◽

Current Knowledge ◽

Health Policies ◽

Policy Makers ◽

Public Health Policies ◽

Health Concept ◽

The Government ◽

The One

The One Health concept represents the inseparability of human, animal, and environmental health through a unified view of health care. This article addressed the topic of public health policies from the One Health perspective, demonstrating its inclusion in various health agendas such as emerging and reemerging infectious diseases, basic sanitation, mental health, chronic non-communicable diseases, interpersonal violence, and food safety. The results showed that the application of the One Health concept to the development and implementation of policies is associated with a growing need to involve transdisciplinary teams for solving complex problems to improve communication and to ensure the relevance and acceptability of public policies, thus guaranteeing governance. According to the principle of efficiency, the government must be aware of the evolution of technical knowledge and should use the One Health approach to improve the efficacy of already existing systems. We, therefore, conducted this review to contextualize current knowledge in this topic which is becoming an essential tool for public health policy-makers and practitioners around the world promoting a reflection on the importance of multiprofessional articulation in the implementation of intersectoral public health policies.

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The Implementation of One-Stop Integrated Service Policy in Klungkung Regency

Iapa Proceedings Conference ◽

10.30589/proceedings.2019.240 ◽

2019 ◽

pp. 303

Author(s):

Ni Putu Tirka Widanti ◽

Anak Agung Gde Raka ◽

I Made Surya Atmadja

Keyword(s):

Human Resources ◽

Public Service ◽

Research Method ◽

Administrative Services ◽

Inhibiting Factors ◽

Inhibiting Factor ◽

One Stop ◽

The Government ◽

The One ◽

Integrated Service

The government of Klungkung Regency is one of the Regencies in Bali that carried out reforms in order to simplify the licensing process by holding one-stop integrated service. The purpose of this study is to determine the implementation of the policy and the inhibiting factors of the one-stop integrated service. Van Horn and Van Meter Theory were used in this research. The research was conducted at the Department of Investment and One-Stop Integrated Services in Klungkung Regency by using a qualitative research method. The result is that the implementation of the policy shows a tendency for increasingly improved attitudes. The inhibiting factor of the implementation of the policy is the different perception between the Department of Investment and the technical team related to the administrative services and the unavailability of a public service mall to facilitate the licensing and non-licensing process. In terms of human resources, the inhibiting factors are related to professionalism, competence, empathy, and ethics. The next problem is the minimal service quality that complicates the process.

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Kualitas Pelayanan Publik Pemerintah Daerah (Kasus Pelayanan IMB pada KPTSA Kabupaten Bone)

Otoritas Jurnal Ilmu Pemerintahan ◽

10.26618/ojip.v1i2.28 ◽

2011 ◽

Vol 1 (2) ◽

Author(s):

Rabina Yunus

Keyword(s):

Public Service ◽

Influential Factor ◽

Leadership Model ◽

The Public ◽

Building Permit ◽

One Stop ◽

The Government ◽

The One ◽

The Cost

Measuring the quality of public services in the Building Permit in the one-stop services office of Bone Regency, using indicators of the ability of the apparatus, system services and influential factor in the service of Building permit. The data was collected through interviews, observation and documentation, as a way to know the description of the organizational structure, education and training, ability to work completion on schedule, the convenience in obtaining services, clarity of information, security and protection services to consumers in the Office of One-Stop Services (KPTSA) of Bone Regency. The factors that affect the public service of Building Permit (IMB), among others; timeliness, ease of filing, the accuracy of service, the cost of service. Factor is a barometer of the consumer or the use of the service, so whether or not the services provided by the government back to the things mentioned above. In the public service should further develop the quality of human resources and democratization, leadership model must shift from power to the approach of expertise (from macho to maestro) and democratic in spirit, close to the subordinates and apply humanistic model of bureaucracy is putting a human in its proportions.Mengukur kualitas pelayanan publik dalam Izin Bangunan di kantor pelayanan satu atap Kabupaten Bone, dengan menggunakan indikator kemampuan aparatur, sistem layanan dan faktor yang berpengaruh dalam pelayanan Membangun izin. Data dikumpulkan melalui wawancara, observasi dan dokumentasi, sebagai cara untuk mengetahui gambaran struktur organisasi, pendidikan dan pelatihan, kemampuan untuk bekerja selesai sesuai jadwal, kenyamanan dalam memperoleh pelayanan, kejelasan layanan informasi, keamanan dan perlindungan kepada konsumen di Kantor Pelayanan Satu Atap (KPTSA) Kabupaten Bone. Faktor- faktor yang mempengaruhi pelayanan publik Izin Mendirikan Bangunan (IMB), antara lain; ketepatan waktu, kemudahan pengajuan, akurasi pelayanan, biaya pelayanan. Faktor adalah barometer konsumen atau penggunaan layanan, sehingga apakah layanan yang diberikan oleh pemerintah kembali ke hal-hal tersebut di atas. Dalam layanan publik lebih lanjut harus mengembangkan kualitas sumber daya manusia dan demokratisasi, model kepemimpinan harus bergeser dari kekuasaan ke pendekatan keahlian (dari macho untuk maestro) dan berjiwa demokratis, dekat dengan bawahan dan menerapkan model birokrasi humanistik adalah meletakkan manusia dalam proporsinya.

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