scholarly journals Customer Loyalty to Bank Services: The Bibliometric Analysis

2020 ◽  
Vol 3 (3) ◽  
pp. 53-66
Author(s):  
Oleksii Dubina ◽  
Yana Us ◽  
Tetyana Pimonenko ◽  
Oleksii Lyulyov
Keyword(s):  
Bibliometric Analysis ◽  
Customer Loyalty ◽  
Communication Strategy ◽  
Article Title ◽  
Scientific Schools ◽  
Logical Sequence ◽  
Literary Sources ◽  
Document Search ◽  
Scopus Database

Systematisation of literary sources on and approaches to solving the problem of enhancing customer loyalty indicated that scholars had contributed significantly to enriching the scientific research aimed at ensuring the effective long-term consumer interaction. Accordingly, the current paper aims at conducting the bibliometric analysis of publications on customer loyalty to banks institutions. The object of research is the scientific documents published in the biggest abstract database Scopus. The paper follows in the next logical sequence. Firstly, the authors search scientific studies indexed by Scopus database from 2000 to 2019 in the domain of customer loyalty. The document search was conducted in the following areas: the article title, abstract and keywords. Herewith, the combinations of keywords included: bank and customer; bank and loyalty, bank reputation and loyalty; bank confidence and loyalty; bank trust and loyalty; bank and customer; bank and communication strategy. With the irrelevant documents excepted and the duplicate ones eliminated, the determinate sample of documents investigated amounted for 2752 items. Secondly, the selected papers were visualised with VOSviewer software to build the network maps displaying the relationships among the keywords. Thus, the obtained results allowed describing the main directions in the scientific treatise on customer loyalty to banking as well as highlighting the scientific schools interested in exploring the investigated theme. The authors noted that the findings might be the base for future investigation on developing the communication strategies to increase customer loyalty to bank institutions.

VUCA: A Bibliometric Analysis of published literatures using R

2021 ◽  
Vol 6 (4) ◽  
pp. 222-234
Author(s):  
Mohammad Noorizzuddin Nooh
Keyword(s):  
Bibliometric Analysis ◽  
Jel Classification ◽  
Article Title ◽  
Field Of Study ◽  
Leadership And Management ◽  
Interesting Study ◽  
Scopus Database

Objective - This study presents a bibliometric analysis on the publications of VUCA research from Scopus database for an unspecified period. However, it has been determined that VUCA only emerges in Scopus publications starting from 2012. Methodology/Technique - A Bibliometric analysis using R-Studio software was performed using the Scopus database as atMarch 2021.Based on keywords used, which is related to VUCA in the article title, the study retrieved 108 documents and after one document was excludeddue to relevancy issues, only 107 documents were further analyse usingvarious tools. Findings - Emerging concerns such as leadership and management in COVID-19 and post-COVID-19 could be interesting study topics to pursue in the coming years. Overall, due to the scarcity of publications on this topic, the prospects to publish in this area are plentiful.This topic's publication has only emerged since 2012. Novelty - The publication trend has been on the rise since 2019 and is projected to continue if the COVID-19 pandemic is considered one of the most pressing challenges in the VUCA field of study. This provided future researchers with many opportunities to publish in SCOPUS on a recent VUCA topic. Issues of leadership and management in the new COVID-19 Pandemic standards could be a fascinating subject to explore in terms of publication possibilities. Type of Paper - Empirical Keywords: VUCA; Volatility; Uncertainty; Complexity; Ambiguity; Bibliometric; R; Management JEL Classification: M10, M14

scholarly journals Bibliometric analysis of the most cited articles in BRICS research

2020 ◽  
Vol 4 (1) ◽  
pp. 95-106
Author(s):  
Matheus Machado Rech ◽  
Germano Luciano Almeida
Keyword(s):  
Impact Factor ◽  
Bibliometric Analysis ◽  
Research Area ◽  
Article Title ◽  
Specific Research ◽  
Scopus Database ◽  
Number Of Citations

Bibliometric analysis identifies the most impactful and prolific journals, authors, countries, and institutions by assessing the most cited articles in a specific research area. The aim of this study is to analyze and to provide a scope of modern scientific products related to BRICS. The 100 most cited articles related to the BRICS research were retrieved from the study “(BRICS)” in the Scopus database. The variables collected and included in this analysis are: number of citations, article title, first author’s name, year and journal of publication and its impact factor, theme and country mentioned in the database at the time of publication, and category of the paper (original article or review).

The integrated interventional radiology match: a bibliometric analysis of matched first-year residents

2019 ◽  
Vol 3 ◽  
pp. 13 ◽  
Author(s):  
Vishnu Chandra ◽  
Neil Jain ◽  
Pratik Shukla ◽  
Ethan Wajswol ◽  
Sohail Contractor ◽  
...  
Keyword(s):  
Interventional Radiology ◽  
Bibliometric Analysis ◽  
Statistical Significance ◽  
Univariate Analysis ◽  
Impact Factors ◽  
Index Number ◽  
Research Information ◽  
H Index ◽  
Scopus Database ◽  
Journal Impact

Objectives: The integrated interventional radiology (IR) residency has only been established relatively recently as compared to other specialties. Although some preliminary information is available based on survey data five, no comprehensive bibliometric analysis documenting the importance of the quantity and quality of research in applying to an integrated-IR program currently exists. As the first bibliometric analysis of matched IR residents, the data obtained from this study fills a gap in the literature. Materials and Methods: A list of matched residents from the 2018 integrated-IR match were identified by contacting program directors. The Scopus database was used to search for resident research information, including total publications, first-author publications, radiology-related publications, and h-indices. Each matriculating program was categorized into one of five tiers based on the average faculty Hirsch index (h-index). Results: Sixty-three programs and 117 matched residents were identified and reviewed on the Scopus database. For the 2018 cycle, 274 total publications were produced by matched applicants, with a mean of 2.34 ± 0.41 publication per matched applicant. The average h-index for matched applicants was 0.96 ± 0.13. On univariate analysis, the number of radiology-related publications, highest journal impact factor, and h-index were all associated with an increased likelihood of matching into a higher tier program (P < 0.05). Other research variables displayed no statistical significance. All applicants with PhDs matched into tier one programs. Conclusions: Research serves as an important element in successfully matching into an integrated-IR residency. h-index, number of radiology-related manuscripts, and highest journal impact factors are all positively associated with matching into a higher tier program.

A Bibliometric Analysis of Global Research on Lophomonas sp. in Scopus (1933-2019)

2020 ◽  
Vol 20 ◽  
Author(s):  
Masoud Keighobadi ◽  
Maryam Nakhaei ◽  
Ali Sharifpour ◽  
Ali Akbar Khasseh ◽  
Sepideh Safanavaei ◽  
...  
Keyword(s):  
Bibliometric Analysis ◽  
International Collaboration ◽  
Research Articles ◽  
High Quality ◽  
The Real ◽  
The Us ◽  
The World ◽  
Scopus Database ◽  
Number Of Publications ◽  
Global Research

Background: This study was designed to analyze the global research on Lophomonas spp. using bibliometric techniques. Methods: A bibliometric research was carried out using the Scopus database. The analysis unit was the research articles conducted on Lophomonas spp. Results: Totally, 56 articles about Lophomonas spp. were indexed in the Scopus throughout 1933-2019 ( 87 years ) with the following information: (A) The first article was published in 1933; (B) 21 different countries contributed in studies related to Lophomonas spp.; (C) China ranked first with 16 publications about Lophomonas spp.; and (D) “Brugerolle, G” and “Beams, H.W.” from France and the US participated in 4 articles respectively, as the highest number of publications in the Lophomonas spp. network. Discussion: After 87 years, Lophomonas still remains unknown for many researchers and physicians around the world. Further studies with high quality and international collaboration are urgently needed to determine different epidemiological aspects and the real burden of the mysterious parasite worldwide.

scholarly journals Mapping and Clustering Analysis on Environmental, Social and Governance Field a Bibliometric Analysis Using Scopus

2021 ◽  
Vol 13 (13) ◽  
pp. 7304
Author(s):  
Shang Gao ◽  
Fanchen Meng ◽  
Zhouyang Gu ◽  
Zhiyuan Liu ◽  
Muhammad Farrukh
Keyword(s):  
Bibliometric Analysis ◽  
Clustering Analysis ◽  
Research Agenda ◽  
Future Research ◽  
Unique Contribution ◽  
Research Directions ◽  
Current Trends ◽  
Bibliographic Data ◽  
Future Research Directions ◽  
Scopus Database

Academic interest in ESG has grown significantly in recent years. Nevertheless, bibliometric and visualization research on this topic is still insufficient. This study aims to conduct publication metrics on the literature connected with ESG and attempt to give a research agenda for future research. In this study, we used data from the Scopus database. Various bibliometric techniques, such as bibliographic coupling and co-occurrence analysis, were combined with assorted themes to present an overview. To the best of our knowledge, there is no study that analyses the bibliographic data on ESG fields; this study is a unique contribution to the literature. This study also provides an overview of the trends and trajectories with a visual and schematic frame for the research of this topic. This may help researchers understand the current trends and future research directions, and enable future authors to conduct their studies more effectively.

scholarly journals Research Trends of Biodegradation of Cooking Oil in Antarctica from 2001 to 2021: A Bibliometric Analysis Based on the Scopus Database

2021 ◽  
Vol 18 (4) ◽  
pp. 2050
Author(s):  
Khadijah Nabilah Mohd Zahri ◽  
Azham Zulkharnain ◽  
Suriana Sabri ◽  
Claudio Gomez-Fuentes ◽  
Siti Aqlima Ahmad
Keyword(s):  
Bibliometric Analysis ◽  
Anthropogenic Activities ◽  
Drainage System ◽  
The United States ◽  
Waste Cooking Oil ◽  
Oil Degradation ◽  
Carcinogenic Effect ◽  
Cooking Oil ◽  
The Past ◽  
Scopus Database

In the present age, environmental pollution is multiplying due to various anthropogenic activities. Pollution from waste cooking oil is one of the main issues facing the current human population. Scientists and researchers are seriously concerned about the oils released from various activities, including the blockage of the urban drainage system and odor issues. In addition, cooking oil is known to be harmful and may have a carcinogenic effect. It was found that current research studies and publications are growing on these topics due to environmental problems. A bibliometric analysis of studies published from 2001 to 2021 on cooking oil degradation was carried out using the Scopus database. Primarily, this analysis identified the reliability of the topic for the present-day and explored the past and present progresses of publications on various aspects, including the contributing countries, journals and keywords co-occurrence. The links and interactions between the selected subjects (journals and keywords) were further visualised using the VOSviewer software. The analysis showed that the productivity of the publications is still developing, with the most contributing country being the United States, followed by China and India with 635, 359 and 320 publications, respectively. From a total of 1915 publications, 85 publications were published in the Journal of Agricultural and Food Chemistry. Meanwhile, the second and third of the most influential journals were Bioresource Technology and Industrial Crops and Products with 76 and 70 total publications, respectively. Most importantly, the co-occurrence of the author’s keywords revealed “biodegradation”, “bioremediation”, “vegetable oil” and “Antarctic” as the popular topics in this study area, especially from 2011 to 2015. In conclusion, this bibliometric analysis on the degradation of cooking oil may serve as guide for future avenues of research in this area of research.

scholarly journals The Relationship between Reputation, Customer Satisfaction, Trust, and Loyalty

2014 ◽  
Vol 4 (3) ◽  
pp. 368 ◽  
Author(s):  
Roshana Gul
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Significant Relationship ◽  
Positive Sign ◽  
Medical College ◽  
Independent Variable ◽  
Relationship Of ◽  
The Relationship ◽  
Self Administered Questionnaire

Though a lot of studies have been done to conclude customer loyalty as dependent variable but still there is a vast margin of researches to be conducted in future in different spheres of this construct. On the other hand the truth of the importance of customer loyalty as an enduring asset cannot be falsified. It is fundamental for organizations to build up long term and mutual beneficial associations with the customers. The purpose of this research paper is to show the inter relationship of reputation, customer satisfaction and trust on customer loyalty. According to the observations reputation is the major independent variable that has significant relationship with customer satisfaction, customer loyalty, and trust. Data for this research study was taken from the Islamia University, Quaid-e-Azam Medical College, and different banks located at various geographic locations of Bahawalpur region of Pakistan. Data was collected through self administered questionnaire and analyzed by using regression through SPSS. The results have been drawn from 150 users of NISHAT LINEN and it was found that there is positive and significant relationship among reputation, customer satisfaction, trust and customer loyalty. Hence the studies give the positive sign that with the increment of reputation, customer satisfaction and trust the customer loyalty enhances.  

Sleep Disorders Research From 1945 to 2020: A Bibliometric Analysis

2021 ◽  
Vol 20 ◽  
Author(s):  
Waseem Hassan ◽  
Mehreen Zafar ◽  
Hamsa Noreen ◽  
Amina Ara ◽  
Antonia Eliene Duarte ◽  
...  
Keyword(s):  
Growth Rate ◽  
Sleep Disorders ◽  
Sleep Disorder ◽  
Bibliometric Analysis ◽  
Critical Analysis ◽  
Present Review ◽  
Productivity Index ◽  
Scopus Database ◽  
Number Of Publications

Background: The objective of the present review is to perform the 1st bibliometric analysis of sleep disorders research. Methods: The data was retrieved from Scopus in July, 2020 for detail analysis. Results: The 1st precise document about the sleep disorder was published in 1945. Till 15th July 2020, total 69657 documents were found in Scopus database. Approximately eighty two percent (57013/81.87%) documents are published in the last twenty years (from 2001-2020). We calculated the per year growth rate (GR) of publications (from 2000-onwards). The highest number of documents are published in 2019 (4337/7.90% of 57013) followed by 2018 (4249/7.74% of 57013) and 2017 (3974/7.24% of 57013). Infact the productivity index (PI) for 1950-1960 and 2011-2020 era was found to be 100.21. We also provided the details of the top 50 countries with maximum number of publications (from 1945 to July 2020). The top three (3) countries are USA with 24262 publications (34.83%), followed by UK (5566/8.0%) and Germany (4791/6.87%). We also performed the co-words analysis. Infact total 956643 (0.95 million) keywords were retrieved from 69657 published documents. After critical analysis we categorized them in different groups to show the trend in various domains. In the next phase of the study, only those documents were analyzed which contained the phrase “sleep disorder” in the titles of the publications. Total 3626 documents were found. We calculated the per year growth rate (GR). The continental distribution, the list of top twenty authors, sources/journals, departments or institutes, countries and research documents with highest citations are provided. By VOSviewer analysis, 6752, 36511 and 11473 terms in titles of the manuscripts, abstracts and keywords were recorded, respectively. This may help in describing the overall trend in these publications. Conclusions: The present study provides a detail list of top authors, departments, countries, sources and top 20 most cited documents. The co-words analysis may help in describing the trends in the field of sleep disorders.

Corporate social responsibility and financial performance: bidirectional relationship and mediating effect of customer loyalty: investigation in Sweden

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Abir Hichri ◽  
Moez Ltifi
Keyword(s):  
Corporate Social Responsibility ◽  
Financial Performance ◽  
Customer Loyalty ◽  
Mediating Effect ◽  
Content Type ◽  
Global Context ◽  
Bidirectional Relationship ◽  
Corporate Social ◽  
The Impact

Purpose The study is based on a hybrid model composed of accounting and business data and is amongst the first to test the impact of corporate social responsibility (CSR) performance on the financial performance of the company, as well as the impact of financial performance on CSR performance. The bidirectional logic chosen by the study is rarely adopted in the global context and has never been tested in the Swedish context. Moreover, the purpose of this paper is to test the mediating effect of customer loyalty on the company’s CSR performance-financial performance relationship to assess this effect over the long term. This design has been neglected in previous studies. Design/methodology/approach Data was collected from a sample of 110 Swedish companies during the period 2009–2019. This study collects the data from the Thomson Reuters Eikon database. A multiple regression analysis was performed to test the hypotheses. Findings The results confirmed the bidirectional relationship between CSR performance and company financial performance. This means that CSR performance positively influences the company’s financial performance. Similarly, financial performance positively influences the company’s CSR performance. Moreover, customer loyalty has a positive and significant mediating effect on the company’s CSR performance-financial performance relationship. Originality/value This study adds several inputs. The first contribution of the research is to test a hybrid model composed of accounting and commercial data. This model is amongst the first to test the impact of CSR performance on the financial performance of the company and the impact of financial performance on CSR performance. The second contribution is the bidirectional logic chosen by the study which is rarely adopted in the global context and has never been tested in the Swedish context. The third contribution is to test the mediating effect of customer loyalty on the company’s CSR performance-financial performance relationship to assess this effect over the long term. This design has been neglected in previous studies. The fourth contribution is the choice of the field of investigation for the reliability of the data used and the generalisation of the results obtained.

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