scholarly journals TINGKAT KEPUASAN PENGUNJUNG TERHADAP KUALITAS PELAYANAN DAERAH WISATA PUNCAK TEMBOAN TOMOHON

2017 ◽  
Vol 13 (1) ◽  
pp. 35
Author(s):  
Ellen Grace Tangkere ◽  
Lorraine W. Th. Sondak
Keyword(s):  
Test Validity ◽  
Secondary Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Validity And Reliability ◽  
High Interest Rate ◽  
Visitor Satisfaction ◽  
Advantages And Disadvantages ◽  
Low Performance

The purpose of this study is (1) to measure the level of visitor satisfaction of services in tourism so it can improve or develop the quality of services, (2) identify the advantages and disadvantages of what should be improved or developed to increase the number of visitors at the Heritage Temboan Peak. The study was conducted in the village of Rurukan Tomohon, Village of East Tomohon, Tomohon. The research was conducted during 2016. The primary and secondary data used in this study. Primary data obtained through interviews and direct observation. Interviews conducted using questionnaires that question and the answer has been determined and is given a score. The secondary data obtained from the study of literature in the form of literature, written sources has relevance to this study.Ssampling slection in this study using purposive sampling method. The number of samples in this study were 50 respondents. The analytical method used is the Importance Performance Analysis (IPA) test Validity and Reliability of the variables to be measured. This study found: (1) In general visitor attractions highlight Temboan already satisfied with the quality of services provided by Peak Temboan operators ie at a rate of 75.59%; (2) The service quality indicators which have a high interest rate with a low performance and get into the top priority category for increased need to receive special attention from the manager. The indicator is building a good physical facilities and have charm, cleanliness in environmental tourism, cleanliness of toilets is in the area attractions and the attitude of the staf (friendly, courteous and smiling).

scholarly journals Kualitas Pelayanan Sertifikat Tanah Hak Milik di Kantor Pertanahan Kabupaten Jayapura

2021 ◽  
Vol 17 (1) ◽  
pp. 89-110
Author(s):  
Hiskia C.M. Sapioper ◽  
Marlina Flassy ◽  
Ilham Ilham
Keyword(s):  
Qualitative Research ◽  
Secondary Data ◽  
Research Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Community Needs ◽  
Library Research ◽  
Service Standards ◽  
Quality Theory

The study aims to know and describe the quality of services and arrangements in the land certificates processing at Land Office of Jayapura Regency, Papua Province in Indonesia. This was a qualitative research by using service quality theory. This theory consists of five main dimensions namely, tangible, empathy, reliability, responsiveness, and assurance. The primary data was obtained through observation and interviews, while secondary data was obtained through library research. Data analysis was carried out through reduction and presentation, conclusions, and verification. Therefore, the results showed that service procedures were implemented according to standards, and the officers' competence were considered adequate. However, in terms of facilities and infrastructure, service standards did not meet the required expectations. Finally, the duration of the process indicated that the services provided were not responsive to the community needs.   Kajian ini dilakukan untuk mengetahui dan mendeskripsikan kualitas pelayanan dan pengaturan pertanahan dalam pengurusan sertifikat tanah hak milik di Kantor Pertanahan Kabupaten Jayapura, Provinsi Papua. Jenis penelitian ini adalah kualitatif dengan menuang teori kualitas pelayanan yang terdiri atas lima dimensi pokok: tangible, empathy, reliability, responsiveness, assurance. Data primer diperoleh melalui pengamatan dan wawancara, data sekunder berasal dari studi kepustakaan. Analisis data dilakukan melalui reduksi data, penyajian data, penarikan kesimpulan dan verifikasi. Hasil penelitian ini menunjukkan bahwa prosedur pelayanan telah dilaksanakan sesuai standar pelayanan, serta kompetensi petugas juga dinilai telah memadai. Kendati demikian, dari segi sarana dan prasarana belum sepenuhnya sesuai dengan standar pelayanan, lamanya proses penyelesaian pengaduan juga mengindikasikan bahwa pelayanan yang diberikan kurang memuaskan kebutuhan masyarakat selaku pengguna layanan.

scholarly journals Analisis Kualitas Pelayanan untuk Meningkatkan Kepuasan Konsumen: Studi Kasus Gold’s Gym Bandung

2019 ◽  
Vol 12 (3) ◽  
pp. 220
Author(s):  
Merita Bernik
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Secondary Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Quality Service ◽  
Fitness Center ◽  
Descriptive Method ◽  
Cartesian Diagram

Health is the most common thing and becomes the primary need of every human being. One way to keep us healthy is to diligently exercise. There are various kinds of sports that can be done, and there are also many facilities provided for sports. One of the facilities that can be utilized is the fitness center. One fitness center in Bandung has an increasing number of consumers and members. This shows the existence of consumer satisfaction, one of the variable to meet customer satisfaction is the existence of good quality service. The method used in this study is a descriptive method using primary data and secondary data, the data that has been obtained is then processed, analyzed and entered into the Cartesian diagram. The results obtained from the quality of services provided are in a fairly good category and many indicators are included in the B quadrant where quality is considered important as a factor supporting consumer satisfaction.

scholarly journals Pengaruh Komitmen, Kualitas Sumber Daya Manusia, Gaya Kepemimpinan Terhadap Kemampuan Penyusunan Anggaran pada Pemerintah Kota Manado

2014 ◽  
Vol 5 (2) ◽  
Author(s):  
Peggy Rumenser
Keyword(s):  
Local Government ◽  
Human Resources ◽  
Leadership Style ◽  
Secondary Data ◽  
City Government ◽  
Primary Data ◽  
Validity And Reliability ◽  
Government Leadership ◽  
Work Units

The implementation of the local government can not be separated from the budget. In Regulation No. 13 of 2006, the draft budget work units contained in a document called the Draft Budget Unit (Rask). Rask standard includes expenditure analysis, a benchmark of the performance of standard costs as the principal instrument in the budget performance. The budget is important because it is used in the allocation of funds for the implementation of local government activities. In budgeting involvement of various work units (SKPD) in Manado City Government is indispensable. This is to improve the effectiveness and efficiency of governance and public service. This study aims to analyze Effect of Commitment, Quality of Human Resources, Leadership Style, to the ability of Local Government Budgeting in Manado. Sources of data in this study are primary data and secondary data in the form of a questionnaire. The population in this study is the employee on education (Department and Agency) Manado, and in this study the sampling method used was judgment sampling, the sample in this study is the Secretary, Head of Division (third tier). Data used in this study is mainly qualitative data were quantified by using multiple regression analysis. To test the quality of the data with validity and reliability. Besides testing the classical assumption of normality, multicollinearity and heteroscedasticity. The research proves that in partial Commitment, Quality of Human Resources does not affect the ability of Budgeting in Local Government Leadership Style Manado while variable positive effect on the ability of Local Government Budgeting in Manado.

scholarly journals Analisis Pengakuan Nilai Aset dan Kualitas Laporan Keuangan Sebelum dan Sesudah Penerapan Sistem Akuntansi Berbasis Akrual

2020 ◽  
Vol 23 (1) ◽  
Author(s):  
Ika Novita ◽  
Rindu Rika Gamayuni ◽  
Farichah Farichah
Keyword(s):  
Test Validity ◽  
Primary Data ◽  
Validity And Reliability ◽  
Tax System ◽  
Factors Affecting ◽  
Normality Test ◽  
Using Data ◽  
System Effectiveness ◽  
Tax Regulation

This research aims to examine the affect of awareness of paying tax towards the willingness of paying tax, the affect of tax regulation knowledge towards the willingness of paying tax, perception of tax system effectiveness towards the willingness of paying tax, percieved benefits by taxpayers towards the willingness of paying tax, the quality of taxpayer services towards the willingness of paying tax. The population in this research are individual taxpayer of MSME’s registered in the Pratama Kedaton and Teluk Betung Tax Office, Bandar Lampung. Sample are drawn with convenience sampling method. Data collected using questionnaire. The data uses in this research are primary data, and analysed using data quality test (validity and reliability test), classical assumption test (normality test, multicolinierity test, heteroscedasticity test), and hypothesis testing with multiple linier analysis. The result shows that there are many factors affecting the willingness of paying tax significantly are the awareness of paying tax and the quality of taxpayers services, and the tax regulation knowledge, perception of tax system effectiveness and the benefits percieved by taxpayers does not significantly affect the willingness of paying tax.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN PENGGUNA PERPUSTAKAAN (DI POLITEKNIK NEGERI BATAM)

2019 ◽  
Vol 3 (2) ◽  
pp. 29
Author(s):  
Gunartik Gunartik ◽  
Nora Pitri Nainggolan
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Sampling Method ◽  
Secondary Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Independent Variables ◽  
Library Users ◽  
Library User

The library is a place that becomes a service provider that contains information. Independent variables in this study are service quality and facilities, the dependent variable is library user satisfaction. This study aims to study the quality of services and facilities for library user satisfaction. by using primary data and secondary data, data collection techniques by distributing questionnaires. The population in this study were students using the Business Administration (AB) library in 2018 in the last three months, namely July, August, September as many as 3208 people. The sample in this study amounted to 100 taken using probability sampling techniques with random sampling method. The results of the study stated that valid and reliable, normal, did not occur Multicollinearity and Heteroscedasticity. The results of the F Test show that the quality of service and facilities have a positive and significant effect on the satisfaction of library users. the results of the T Test show that the value of service quality has a positive and significant effect on user satisfaction. while facilities have a positive and significant effect on user satisfaction.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pengunjung di Suban Air Panas Kabupaten Rejang Lebong

2021 ◽  
Vol 13 (1) ◽  
pp. 271
Author(s):  
Lara Ayu Lestari ◽  
Augustin Rina Herawati ◽  
Tri Yuniningsih ◽  
Teuku Afrizal
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Hot Springs ◽  
Hot Spring ◽  
Secondary Data ◽  
Sampling Technique ◽  
Primary Data ◽  
Survey Method ◽  
Visitor Satisfaction

This article aims to investigate the effect of service quality on visitor satisfaction in hot spring tourism areas. The concept of Servqual Parasuraman (quality of service) in 1998 was applied with aspects of responsiveness, reliability, empathy, assurance, and tangibles. This quantitative research was conducted at the Suban Hot Spring Baths, Rejang Lebong Regency. For primary data, the survey method was conducted on 100 respondents from 501 visitors to the Suban Hot Springs Bath in April 2021. Respondents were determined through accidental sampling technique. The survey method uses a closed questionnaire instrument on a Likert scale of 1-5. Secondary data sourced from the official web documentation of the Rejang Lebong Regency Tourism Office. Data analysis using SPSS 16 program with the hypothesis tested using the product moment by looking at the normality and linearity tests. The results of the study found that there was a significant influence between service quality and visitor satisfaction. Almost all aspects tested are significant with a value of <0.50. Of the five tested aspects, the highest score was in the empathy aspect of 16.89 percent and the lowest score was in the reliability aspect, which was 1.99 percent. Overall all aspects studied are significant to visitor satisfaction. Therefore, the high quality of service is directly proportional to the high visitor satisfaction.

scholarly journals The Effect of Price and Product Quality on Customer Satisfaction

2018 ◽  
Vol 2 (1) ◽  
pp. 53
Author(s):  
Putri Nilam Kencana
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Fast Food ◽  
Consumer Satisfaction ◽  
Secondary Data ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Regression Equations ◽  
Validity And Reliability

One example of a franchise that has increased in a number of outlets is fast-food restaurants or often called fast food. The purpose of this study was to determine the effect of price and product quality on customer satisfaction on Giant Fried Chicken Citra Raya. The research method uses quantitative with a population of 22,577 customers, the determination of the sample using the Slovin formula with an error rate of 10% obtained 100 respondents. Data collection methods using primary data and secondary data. Test the instrument using the validity and reliability test, the prerequisite data test uses the normality test, autocorrelation test, multicollinearity test, and heteroscedasticity test, while the statistical test uses multiple regression equations, correlation coefficient test, coefficient of determination test and significance test. The results show that the price and quality of the product have a positive effect on consumer satisfaction with a regression equation Y = 19.846 + 0.329X1 + 0.312X2 + e. The better the price determination and the higher the quality of the product, the more it will increase customer satisfaction. Vice versa, if the price and quality of products are low, customer satisfaction will also decrease. The simultaneous contribution of price and product quality is 40.8% while the remaining 59.2% is influenced by other factors. the calculated F value is greater than the F table or (9669> 3.090), it is also reinforced by the significance of 0,000 <0.05. Thus H0 is rejected and H1 is accepted. This means that there is a positive and significant effect simultaneously between price and product quality on customer satisfaction on Giant Fried Chicken Citra Raya.

scholarly journals Quality of services and prices in promoting customer satisfaction and customer loyalty services of container transportation facilities. Case Study at PT. Yang Ming Shipping Indonesia

2021 ◽  
Vol 21 ◽  
pp. 645-660
Author(s):  
Dhanang Suryo Kusumo ◽  
Didik J. Rachbini ◽  
Endi Rekarti
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Secondary Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Container Transportation ◽  
Improve Service Quality

The study is aimed to determine the effect of the quality of service , price to encourage the satisfaction of customers and loyalty of customers the services of a means of conveyance crate packing . Customers from PT. Yang Ming Shipping Indonesia was taken as the respondent , both primary and secondary data were used in the study . Secondary data is taken from various sources such as journals , books and other data . Primary data was collected using a questionnaire which was distributed to the target respondents . Using the technique of accidental sampling, a total of respondents who collected a number of 140 respondents . Path analysis is applied in this study . The results show that service quality has a significant effect on customer satisfaction . Price has a positive and significant effect on customer satisfaction . and d itemukan that the quality of services has the effect of significantly towards consumers loyal. Price memilikipenagruh positive and significant to consumers loyal, things were equally found their influence posiif and exhibited significantly that occur between the satisfaction of customers to consumers loyal. At the level of managerial , research is giving a donation to the PT. Yang Ming Shipping Indonesia, to improve service quality and price if you want customer satisfaction and customer loyalty to increase .

scholarly journals Kualitas Pelayanan Pembuatan Tanda Izin Masuk Daerah Keamanan Terbatas atau Kartu Pas Orang di Unit Penyelenggara Bandar Udara Tjilik Riwut Palangka Raya

2016 ◽  
Vol 2 (2) ◽  
pp. 34-36
Author(s):  
Karyadi Karyadi ◽  
Miftahul Hestiana
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Research Methods ◽  
Secondary Data ◽  
Class I ◽  
Primary Data ◽  
Quality Of Services ◽  
Unit Operator

The purpose of the research is to explain and describe the Quality of Services for Making a Limited Security Entry Permit or Pass People Card at the Unit Office for the Tjilik Riwut Class I Airport in Palangka Raya. The type of research used in this study is descriptive with qualitative research methods. The type of data in this study is primary data, that is, from the officers making the Entrance Sign for Limited Security Area or Pas Card and the applicants. While secondary data comes from official documents related to this study such as SOP for Pas People. Techniques for collecting data using interviews, observation, and documentation. The focus of his research was the Making of Limited Security Area Entry Signs or Pass People Cards at Unit Offices Organizing the Tjilik Riwut Class I Airport in Palangka Raya. Based on the results of the study, the quality of service provided by the Office of the Unit Operator of Class I Tjilik Riwut Palangka Raya Airport is still not optimal, because of the five service quality indicators there are three indicators that have not run well, namely indicators of Tangibles, Reliability, and Empathy, while two indicators that have gone well are indicators of Responsiveness and Assurance

scholarly journals Kualitas Pelayanan Pembuatan Surat Keterangan Tidak Mampu di Kelurahan Muara Tuhup Kecamatan Laung Tuhup Kabupaten Murung Raya

2017 ◽  
Vol 3 (2) ◽  
pp. 32-37
Author(s):  
Farid Zaky Yopiannor ◽  
Aditiya Romadhan
Keyword(s):  
Secondary Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Service Users ◽  
Scientific Journals ◽  
Service Employees ◽  
Employee Discipline ◽  
Service Convenience ◽  
Service Standards

The purpose of this study was to find out how the Quality of Services for Making Low Tide is Not Affordable in Muara Tuhup Village, Laung Tuhup Subdistrict, Murung Raya Regency. The method used in this study is qualitative. The primary data in this study as informants are employees who provide services and communities in Muara Tuhup Village. Secondary data from materials, both in the form of books, articles, scientific works, newspapers, and scientific journals. Based on the results of the research that the quality of service for making inadequate certificates in the Muara Tuhup Sub-District of Laung Tahup Subdistrict, Murung Raya Regency still has a number of things that have not been maximized from the tangible aspect of service, convenience in the service process, employee discipline, and employee service processes use tools. Furthermore, the reliability of service standards, the ability of employees to use service aids. Additionally, responsiveness (response/response) response or response in response to complaints from service users, service employees have performed services quickly and precisely which has not been maximized, served on time, and all complaints from service users have not been responded to. Furthermore, Assurance (Guarantee) Guarantees timely service

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