scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA PUSKESMAS RANTAU BADAUH KABUPATEN BARITO KUALA

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
Muhammad Fahmi
Keyword(s):  
Health Center ◽  
Services Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Community Satisfaction ◽  
The People ◽  
Dominant Influence

Abstract: This Research aims to understand about the simultant and partial influence of the services quality which consists of reliability, responsiveness, assurance, emphaty and tangible in against community satisfaction at Health Center of Rantau Badauh Kabupaten Barito The Population of these research are the people who sought services At Health Center of Rantau Badauh Kabupaten Barito Kuala who totaled more than 5.000. While the sample is only 100 people. The instruments that use to collect data are through questionnaires and hypothesis testing which is done by using validity test, reliability test, classic assumption test, multiple linear regression analysis, t-test, f-test, through the help of SPSS version 17. It is concluded that the Quality of service consisting of variable reliability, responsiveness, assurance, emphaty and tangible simultaneously and partially has significant effect on people’s satisfaction at Health Center of Rantau Badauh Barito Kuala with emphatic variable has the dominant influence. Keywords: Reliability, Responsiveness, Assurance, Emphaty, Tangible, Performance Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan yang terdiri dari variabel reliability, responsiveness, assurance, emphaty dan tangible secara simultan maupun parsial terhadap kepuasan masyarakat pada Puskesmas Rantau Badauh Kabupaten Barito Kuala. Populasi dalam penelitian ini adalah seluruh masyarakat yang pernah meminta pelayanan pada Puskesmas Rantau Badauh Kabupaten Barito Kuala yang berjumlah lebih dari 5.000 orang, sedangkan sampel yang di ambil sebanyak 100 orang. Instrument pengumpulan data kuesioner dan uji hipotesis dilakukan dengan uji validitas, reliabilitas, uji asumsi klasik, analisis regresi linear berganda, uji t, uji f melalui bantuan program SPSS versi 17. Kesimpulan penelitian ini adalah variabel reliability, responsiveness, assurance, emphaty dan tangible secara simultan maupun parsial berpengaruh signifikan terhadap kepuasan masyarakat pada Puskesmas Rantau Badauh Kabupaten Barito Kuala dengan variabel Emphaty sebagai variabel yang berpengaruh dominan Kata kunci : Reliability, Responsiveness, Assurance, Emphaty, Tangible, Kinerja

scholarly journals KUALITAS PELAYANAN, DAN KEBERAGAMAN PRODUK TERHADAP MINAT BELI KONSUMEN (Studi Kasus Minimarket Koperasi Karyawan Pura Group Kudus)

2016 ◽  
Vol 4 (2) ◽  
pp. 186
Author(s):  
Agung Fajar Ramadhan ◽  
Suhadi Suhadi
Keyword(s):  
Service Quality ◽  
Regression Coefficient ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Product Diversity ◽  
Group Population ◽  
Testing Techniques

This study aims to determine the effect of Store Atmosphere, service quality, and product diversity on consumer buying interest. This research was conducted at Minimarket Koperasi Karyawan Pura Group. Population in this research is all cash consumer of Minimarket Koperasi Karyawan Pura  Group. The sample used amounted to 40 respondents. Data collection<br />techniques used were observation, questionnaire, and documentation. Data analysis in this study using the help of SPSS. Data testing techniques used in this study include the validity test, reliability test, classical assumption test, and multiple linear regression analysis to test and prove the research hypothesis. From the results of this study indicate that Store Atmosphere positively and significantly influence on consumer buying interest in Minimarket Koperasi Karyawan Pura Group. This is evidenced by the regression coefficient of 0.367 and the significance value of 0.001 (sig &lt;0.05). While the calculated value obtained is greater than the table that is 3.675&gt; 2.028. Quality of service influence positively and significantly to<br />consumer buying interest in Minimarket Koperasi Karyawan Pura Group. This is evidenced by a regression coefficient of 0.348 and a significance value of 0.000 (sig &lt;0.05). While the calculated value obtained is greater than the table that is 4.274&gt; 2.028. The diversity of products has a positive and significant effect on consumer buying interest in Minimarket Koperasi Karyawan Pura Group. This is evidenced by the regression coefficient of 0.265 and a significance value of 0.042 (sig &lt;0.05). While the calculated value obtained is greater than the table that is 2.107&gt; 2.028. Based on the determination coefficient test obtained by the percentage influence of Store Atmosphere variables, service quality, and product diversity toward<br />consumer buying interest by 69.9%.

scholarly journals THE INFLUENCE OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN THE MAKING OF E-KTP IN LUMAJANG REGENCY

2021 ◽  
Vol 4 (2) ◽  
pp. 436-444
Author(s):  
Tomy Ernawati ◽  
Suwignyo Widagdo ◽  
Yuniorita Indah Handayani
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Random Sampling ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Quality Of Services ◽  
Community Satisfaction ◽  
The People

This study aims to determine the quality of services to community satisfaction for making EKTP in Sumbersuko District, Lumajang Regency. This research was conducted in SumbersukoDistrict, Lumajang Regency. The population in this study is the people in SumbersukoSubdistrict who already have E-KTP with totaling 27,306 people. The sampling method usessimple random sampling with questionnaire distribution techniques. The number of samples inthis study was 125 respondents spread in Sumbersuko District. The method of data analysis inthis study used multiple linear regression analysis with the help of SPSS 20.0 software. Based onthe results of data analysis shows that the variable responsiveness, assurance, and empathy havea significant effect on community satisfaction with the value of the influence of respectively27.3%, 30.5%, and 14.3%. While the tangible and reliability variables did not significantlyinfluence community satisfaction in making E-KTP in Sumbersuko District, Lumajang Regency.This result also shows that the assurance variable is the most dominant variable influencingcommunity satisfaction in making E-KTP in Sumbersuko District, Lumajang Regency.Keyword: Service Quality, Community Satisfaction, E-KTP

scholarly journals THE INFLUENCE OF JOB SATISFACTION AND LEADERSHIP STYLE ON EMPLOYEE PERFORMANCE IN CV. PUTRI SION TUNGGUNJAGIR VILLAGE, MANTUP SUB-DISTRICT, LAMONGAN

2019 ◽  
Vol 16 (2) ◽  
Author(s):  
Nurul Badriyah
Keyword(s):  
Job Satisfaction ◽  
Leadership Style ◽  
Quantitative Research ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Research Result ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Business World

The development of the business world today more rapidly resulting in tight competition. This is demanding business players in order to leap ahead of the competition with how to improve the quality of human resources and expected employee can improve performance. To be employee performance and the company is also required to pay attention to the factors that can affect the performance of the employees. This research is a type of quantitative research, data obtained with the spread of the questionnaire to 45 respondents. The population in this research is all employees on CV. Putri Sion which numbered 45 people. The Data obtained and then in the analysis using the validity test, test reliability test, classical assumptions, determination coefficient test, t test, F test and multiple linear regression analysis. This research result shows that partially, job satisfaction and leadership style significantly affect to employee performance meanwhile the most dominant affecting performance is employee jobs satisfaction.

scholarly journals Effect of Trust, Quality of Products and Quality Services on Purchase Decisions on E-Commerce Shopee in Palembang City

2019 ◽  
Vol 3 (12) ◽  
pp. 1-6
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Product Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Purchase Decisions ◽  
Purchasing Decisions ◽  
Quality Of Products ◽  
Dominant Influence

Purchasing decision is the decision of consumers to buy a product or service as desired. This study aims to determine the effect of trust, product quality and service quality on purchasing decisions at e-commerce Shopee in Palembang. This study uses multiple linear regression analysis. The sample in this study were 100 respondents who showed the results that the variables of trust, product quality and service quality had a positive and significant effect on purchasing decisions in ecommerce Shopee. there is one variable that has dominant influence on purchasing decisions, namely the variable trust in purchasing decisions

scholarly journals PENGARUH KEPERCAYAAN DAN KUALITAS INFORMASI TERHADAP MINAT BELI ULANG PADA MARKET PLACE DI KOTA BIMA

2020 ◽  
Vol 4 (2) ◽  
pp. 106
Author(s):  
Juwani Basrin ◽  
Intisari Haryanti
Keyword(s):  
Information Quality ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Repurchase Intention ◽  
Market Place ◽  
Quality Of Information ◽  
The People ◽  
The City

This study aims to determine and analyze the influence of Trust and Quality of information on repurchase interest in the Market place in the city of Bima both partially and simultaneously. The population in this study is the people of the city of Bima who have made purchases at the Market Place media. The sampling technique used was purposive sampling with 96 respondents. With multiple linear regression analysis and SPSS 22, the results show that only trust has a significant effect on the buying interest of the Bima people in the Market place while the information quality has no influence and is not significant on the repurchase intention. this is supported by the magnitude of the relationship value (R) which is 0.498 which falls on the weak relationship area.Keywords:Trust, Quality of information and Repurchase Intention

scholarly journals PENGARUH KUALITAS LAYANAN DAN NILAI PELANGGAN TERHADAP KEPUASAN PELANGGAN GRAB BIKE DI UNIVERSITAS KRISNADWIPAYANA

2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Donny Dharmawan ◽  
David Adista
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Random Sampling ◽  
Customer Value ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Testing Techniques

<em>This study aims to analyze the effect of service quality and customer value on GrabBike customer satisfaction at Unkris, Jakarta. This study took a sample of 71 customers from a total of 250 GrabBike customers at Unkris, Jakarta. Samples were taken using the Slovin formula by random sampling method. Data testing techniques used in this study include validity test, reliability test, multiple linear regression analysis to test and prove the research hypothesis. The results of this analysis indicate that the variables of service quality and customer value have a positive and significant influence on customer satisfaction.</em>

scholarly journals PENGARUH SUASANA TOKO, KUALITAS PELAYANAN, KEPERCAYAAN, DAN PERSEPSI HARGA TERHADAP MINAT BELI ULANG

2021 ◽  
Vol 11 (2) ◽  
pp. 230
Author(s):  
Monita Nugrahaeni ◽  
Ahmad Guspul ◽  
Hermawan Hermawan
Keyword(s):  
Service Quality ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Repurchase Intention ◽  
Price Perception ◽  
Positive Effect

This study aims to investigate the effect of store atmosphere, service quality, price perception, and trust on the repurchase intention of Ayam Susan Wadaslintang. The sampling method of this study was the non-probability sampling by using the accidental sampling technique to 100 consumers. The data then being analyzed statistically by using multiple linear regression analysis, validity test, reliability test, and t-test. The result of the study shows that store atmosphere, service quality, price perception, and trust have a positive effect on consumer repurchase intention.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN PROMOSI TERHADAP KEPUTUSAN NASABAH UNTUK MENJADI DEBITUR PADA BANK SYARIAH MANDIRI KCP ANTAPANI BANDUNG

2018 ◽  
Vol 1 (1) ◽  
pp. 1-22
Author(s):  
Jujun Jamaludin
Keyword(s):  
Quality Of Service ◽  
Quantitative Research ◽  
Services Quality ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Survey Method ◽  
Quality Service ◽  
Analysis Calculation ◽  
Number Of Customers

This research is motivated by the emergency of bank that resulted in competition, Sharia bank must implement a good marketing strategy if it wants to survive and competitive. So that Mandiri Sharia Bank by providing quality service and promotion in inancing product is expected to increase the number of customers thus provide greater profits for the bank. In fect the number of customersfinacing in Mandiri Sharia Bank KCP Antapani Bandung during the last year from 2012 to 2014 amounted to only 111 customer financing. Whereas for 3 years is targeted to reach 360 customers. Thus the fact that only 30.83 % are achieved by Mandiri Sharia Bank KCP Antapani Bandung of the targeted amount.This phenomenon that makes the rationale for this study that assumes there is a correlation between quality of service and promotion to the purchasing dicision. By the research hypothesis quality service (X1) and promotion (X2)) significantly influence the customer’s decision (Y) to be debtors in Mandiri Sharia Bank KCP Antapani Bandung for the targeted amount. The theory used in this study is the marketing management of services quality, promotion and purchasing decision. The purpose of this study was to determine how much influence of quality service (X1) and promotion (X2)) significantly influence the customer’s decision (Y) to be debtors in Mandiri Sharia Bank KCP Antapani Bandung.This research included in explanatory research and included in quantitative research with survey method. The sampling is using random sampling techniques. From 111 customer financing in Mandiri Sharia Bank KCP Antapani Bandung (population) 87 customers have chosen as respondets (sample). Then to know the influence of qua;ity service and promotion to customer’s decision by testing the hypothesis by doing comparison between t table with t count (t and F test). And to determine the effect of each influence X1 and X2)  to Y then performed multiple linear regression analysis calculation using the program tools IBM SPSS 22,0.The conclusions based on research rsults can be known thar service quality has significant influences to the customer’s decision amounted to 45.0% and promotion signifanct influence to the customer’s decision amounted to 17.6%. then simultaneously, the quality of service and promotion has significant influence to the cutomer’s decision amounted to 62.6%. while the remaining 37.4% is influenced by other variables that not examined.

scholarly journals PERFORMANCE EVALUATION OF EMPLOYEES IN SUMMIT OTO FINANCE SEMARANG

2020 ◽  
Vol 4 (2) ◽  
pp. 181-189
Author(s):  
Ahmad Budiono ◽  
Aprih Santoso
Keyword(s):  
Transformational Leadership ◽  
Work Environment ◽  
Employee Performance ◽  
Statistical Tests ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Reliability Test ◽  
Analysis Technique ◽  
Using Data

The purpose of this study is to evaluate: (1) The effect of work discipline on employee performance. (2) The effect of transformational leadership on employee performance. (3) The effect of the work environment on employee performance at PT. Summit Oto Finance Semarang. The data analysis technique uses: validity test, reliability test, multiple linear regression analysis, and statistical tests (t test, F test and determinant coefficient). The population in this study is the entire population as a sample of 65 employees and using data collection techniques in the form of questionnaires. The results of this study indicate that: (1) Work discipline does not significantly effect on employee performance. (2) Transformational leadership has a significant effect on employee performance. (3) The work environment has a significant effect on employee’s performance of PT. Summit Oto Finance Semarang.

MINAT BELI KONSUMEN DITINJAU DARI STORE ATMOSPHERE, CITA RASA DAN WORD OF MOUTH DI MIE GACOAN SOLO RAYA

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Dwi Kurnia Sari ◽  
Supawi Pawenang
Keyword(s):  
Quantitative Method ◽  
Word Of Mouth ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Reliability Test ◽  
Normality Test ◽  
Simultaneous Influence

This study aims to determine the effect simultaneously and partially on consumer buying interest on store atmosphere, taste of food, and word of mouth at Mie Gacoan Solo Raya. The method used is a quantitative method. Data collection techniques were carried out by distributing questionnaires to respondents. The population in this study were consumers of Mie Gacoan Solo Raya. The sampling technique used non-probability techniques with accindental sampling.The data analysis used was validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, F test, t test, and R2 with the help of SPSS version-20. Based on the results of the data calculation and analysis used, the regression equation is obtained, namely Y = 2.697+ 0.609X1 0.160X2 + 0.126X3 + e. This equation shows that consumer buying interest is influenced by store atmosphere, taste, and word of mouth. The conclusion that can be drawn is: "There is a simultaneous influence of store atmosphere, taste of food, and word of mouth on consumer buying interest at Mie Gacoan Solo Raya" can be accepted. "There is an effect of store atmosphere on consumer purchase interest at Mie Gacoan Solo Raya" is acceptable. "There is an influence of taste of food on consumer buying interest in Mie Gacoan Solo Raya" is acceptable. "There is an effect of word of mouth on consumer buying interest at Mie Gacoan Solo Raya" is acceptable. The result of the coefficient of determination R2 is 0.736, which means that 73.6% of the variation in the purchase interest variable can be explained by the store atmosphere, taste of food, and word of mouth variables, while the rest is explained by other variables not included in this study. Keywords : Store Atmosphere, Taste of Food, Word of Mouth and Consumer Buying Interest.

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