scholarly journals PERANCANGAN APLIKASI GAJI KARYAWAN PADA PT. PP LONDON SUMATRA INDONESIA Tbk. GUNUNG MALAYU ESTATE - KABUPATEN ASAHAN

2018 ◽  
Vol 1 (2) ◽  
pp. 166
Author(s):  
Adi Widarma ◽  
Hana Kumala
Keyword(s):  
Quality Of Service ◽  
Data Processing ◽  
Microsoft Office ◽  
The Right ◽  
A Company

Abstrack - Salary is a wage given to employees who have worked in a particular company or agency. Every employee who works in a company has the right to get a salary in accordance with the rules or conditions in the company. The issue of giving a salary is important because it has a huge influence on the morale of its employees. At PT. PP London Sumatra Indonesia Tbk, Gunung Malayu Estate, the application used for processing employee payroll data is the Microsoft Office Excel 2010 application. Then an analysis of employee salary data processing systems at PT. PP. London Sumatra Indonesia Tbk by designing programming applications using NetBeans IDE 7.2.1 with the MySQl database. So that with the application of employee payroll data processing, it will improve the quality of service to its employees, because it will save time in data processing, and save time in payroll reports.  Keywords - applications, salary systems, netbeans, mysql

scholarly journals Rancang Bangun Sistem Informasi Penjualan Obat Berbasis Website dengan Menggunakan Metode Waterfall

2020 ◽  
Vol 6 (1) ◽  
pp. 71-82
Author(s):  
Ahmad Fauzi ◽  
Dewi Wulandari
Keyword(s):  
Information System ◽  
Data Processing ◽  
Quality Of Data ◽  
Microsoft Excel ◽  
Web Based ◽  
Drug Sales ◽  
Uml Modeling ◽  
Computer Based ◽  
A Company

Abstract: In this era of globalization, information technology is speeding up. In managing the information required good technology because the information has a greatvalue for a company. And computer technology today with its increasingly sophisticated processing speed has enabled the development of computer-based information systems. Problems that exist in Kauman Apothecary is about the data processing that is still done manually, ranging from the admission process of incoming drugs, drugs out, often the absence of matching stock between the data with the original drug, as well as in making reports that still use microsoft excel. The design of the system is described by UML modeling, drug sales information system on web-based pharmacy kauman intranet this is the best solution, can improve the quality of data processing drugs in pharmacies kauman. And with the creation of this information system, can help simplify data processing moreleverage, while keeping data safe and minimize the data kerangkapan. The design of web-based drug sales information system is made using PHP and MySQL.Keywords: Information System, Sales, Kauman PharmacyAbstrak: Dalam era globalisasi sekarang ini, teknologi informasi melaju dengan cepatnya.Dalam mengelola informasi dibutuhkan teknologi yang baik karena informasi mempunyai nilai yang besar bagi suatu perusahaan. Dan teknologi komputer sekarang ini dengan kecepatan prosesnya yang semakin canggih telah memungkinkan pengembangan sistem informasi berbasis komputer. Masalah yang ada pada Apotek Kauman yaitu mengenai pengolahan data-datanya yang masih dilakukan secara manual, mulai dari proses penerimaan obat masuk, obat keluar, sering tidak adanya kecocokan stok antara data dengan obat aslinya, serta dalam membuat laporan yang masih menggunakan microsoft excel. Perancangan sistem digambarkan dengan pemodelan UML, sistem informasi penjualan obat pada apotek kauman berbasis web intranet ini merupakan solusi yang terbaik, dapat meningkatkan kualitas pengolahan data obat di apotek kauman. Dan dengan dibuatnya sistem informasi ini, dapat membantu mempermudah pengolahan data lebih maksimal, sekaligus menjaga data tetap aman dan meminimalisir adanya kerangkapan data. Perancangan sistem informasi penjualan obat berbasis web ini dibuat menggunakan PHP dan MySQLKata Kunci: Sistem Informasi, Penjualan, Apotek Kauman.

scholarly journals PROMOTION AND QUALITY OF SERVICE WITH INTERESTS TO VISIT TOURIST OBJECTS: SISTEMATIC SEARCH

2020 ◽  
Vol 2 ◽  
pp. 3-7
Author(s):  
Nellyn Lutur
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Service Quality ◽  
Marketing Strategy ◽  
Local Governments ◽  
Tourism Industry ◽  
Systematic Search ◽  
Stable Conditions ◽  
The Right

The aim of the research is the systematic search of promotion and quality of service with interest to visit tourist objects. This article is a systematic search that collects data from relevant indexed journals in Indonesia. These findings are discussed in a theoretical study so as to produce a conclusion. This article draws the conclusion that in the current era, the use of the right marketing strategy is very important because many new attractions are emerging as competitors. Applying the right marketing strategy will bring tourists and make tourists who have visited have an interest to visit again. The interest in revisiting is the encouragement of someone to carry out a visit to the destination that was visited. The regional tourism industry pays attention to the duties and functions of the promotion department and service quality in planning and implementing strategies that optimize a tourist interest. The quality of service within these institutions and local governments in the field of tourism is very closely related and has a strong influence on the tourism industry. There are promotion factors and service quality, connected with the interest of the local government in tourists visiting directly or indirectly, thus affecting the development of industries in the region. The attitude of the local government directly influences the visit of domestic and foreign tourists, then indirectly the situation and stable conditions in political, economic and security developments. The contribution of this research is to study theories about promotion and service quality with an interest in visiting tourist objects.

scholarly journals An Analysis of Consumer Behaviors in Choosing Public Transportation

2021 ◽  
Vol 9 (2) ◽  
pp. 17-26
Author(s):  
Hadhori Nurhasan ◽  
Utomo Putro
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Public Interest ◽  
Public Transportation ◽  
Consumer Behaviors ◽  
A Company

Various efforts have been done to overcome or at least reduce the severe congestion in Jakarta. For this reason, the local government continues to carry out various strategies. And PT TransJakarta as a company under the auspices of the local government that manages several modes of transportation, also has a big role in overcoming congestion in Jakarta. One of them is by launching several public transportations so that many people will switch to use public transportation. Recently, Transjakarta launched a microbus type public transportation called Mikrotrans. To make it works, TransJakarta must be able to attract public interest to use microtrans. For this reason, a special strategies are needed to attract customers. One of the most important aspects is by controlling the quality of the service in order to make customer satisfied. Several aspects of microtrans service quality are investigated which have major influences on increasing customer satisfaction. And the results show that in general the quality of service at Mikrotrans is quite good. The result shows that the variables of service quality in mikrotrans are good enough in the customer although it still requires evaluation or improvement in several aspects.

scholarly journals KEPUASAN PELANGGAN PO ROSALIA INDAH MENGGUNAKAN IMPORTANCE PERFORMANCE COMPETITOR ANALYSIS (IPCA)

2019 ◽  
Vol 14 (2) ◽  
pp. 63
Author(s):  
Nia Budi Puspitasari ◽  
Susatyo Nugroho Widyo Pramono ◽  
Yoana Ellen Pertiwi
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Data Processing ◽  
Quality Service ◽  
Competitor Analysis ◽  
Customer Dissatisfaction ◽  
Bus Services ◽  
Urgent Action ◽  
Group Technique

Persaingan yang ketat antara perusahaan dalam pelayanan bus antar kota antar provinsi membutuhkan perbaikan pelayanan kualitas untuk mempertahankan pelanggan. Adanya ketidakpuasan pelanggan terhadap fasilitas dan layanan yang diberikan oleh PO Rosalia Indah menjadi suatu permasalahan yang harus diperbaiki sehingga dengan menerapkan metode ini dapat meningkatkan kualitas pelayanan PO Rosalia Indah dan loyalitas penumpang. Penelitian ini bertujuan untuk menganalisa kepuasan pelanggan PO Rosalia Indah dengan mempertimbangkan keberadaan pesaingnya yaitu PO Pahala Kencana dan memberikan rekomendasi perbaikan terhadap atribut fasilitas yang menjadi prioritas perbaikan. Penelitian ini menggunakan metode Importance Performance Competitor Analysis (IPCA). Pengambilan data dilakukan terhadap dua kelompok responden yaitu responden PO Rosalia Indah dan responden PO Pahala Kencana. Penelitian ini mengukur tingkat pelayanan kualitas berdasarkan 3 dimensi yaitu kendaraan (15 butir pernyataan), sopir dan kru (8 butir pernyataan) dan manajemen (13 butir pernyataan). Berdasarkan hasil pengolahan data dengan IPCA didapatkan bahwa terdapat 21 butir pernyataan yang masuk dalam kuadran Urgent Action dan memerlukan perbaikan. Rekomendasi perbaikan dilakukan dengan metode Numerical Group Technique (NGT) yang berasal dari lima ahli yang mengerti dalam bidang transportasi bus.Abstract[The Customer Satisfaction of PO Rosalia Indah using Importance Performance Competitor Analysis (IPCA)] The intense competition between companies in intercity bus services between provinces requires the improvement of quality services to retain customers. The existence of customer dissatisfaction with the facilities and services provided by PO Rosalia Indah becomes a problem that must be improved so that by applying this method can improve the quality of service Rosalia Indah PO and passenger loyalty. This research aims to analyze customer satisfaction of PO Rosalia Indah by considering the existence of its competitor that is PO Pahala Kencana and give recommendation improvement to the facility attribute which become the priority of improving. This research uses Importance Performance Competitor Analysis (IPCA) method. The data were collected from two groups of respondents namely PO Rosalia Indah and respondent’s PO Pahala Kencana. This study measures the level of quality service based on 3 dimensions of the vehicle (15 points statement), driver and crew (8 points statement) and management (13 points statement). Based on the results of data processing with IPCA found that there are 21 items of statements that enter the Urgent Action quadrant and require improvement. The improvement recommendation was made by Numerical Group Technique (NGT) method which is derived from five experts who understand in the bus transportation field.Keywords: customer satisfaction; numerical group technique; IPCA

scholarly journals Efektifitas Fungsi Badan Kepegawaian Daerah Kabupaten Gorontalo dalam Penyelenggaraan Penerimaan Calon Pegawai Negeri Sipil

2018 ◽  
Vol 1 (1) ◽  
pp. 50
Author(s):  
Nurwita Ismail
Keyword(s):  
Quality Of Service ◽  
Sociological Research ◽  
Legal Research ◽  
The Public ◽  
The People ◽  
Public Expectation ◽  
The Republic ◽  
The Right ◽  
Basic Philosophy

In essence the right of everyone to get the same job and opportunity in government, is one of the instruments in trying to improve prosperity and prosperity of the people. This corresponds to the basic philosophy of the state summarized in Pancasila, where the five precepts of Pancasila should be viewed as one unified whole. Even has been translated in the Constitution of the Republic of Indonesia (UUD) Year 1945, as well as a constitutional basis in governance, nation and state.The importance of Gorontalo Regency Government / related agencies especially Regional Personnel Agency (BKD) performs acceptance in accordance with the mechanisms stipulated in several Laws and Regulations in particular PP. 43 of 2007, with the expectation that the quantity of civil servants can dominate the quality so that the public expectation of the quality of service and the acceleration of regional development can be fulfilled. Type of research Sociological Juridical. Juridical Sociological Research is a legal research that combines the research of normative law and sociological law research.

scholarly journals Analisis Tingkat Kematangan Pelayanan Pada PT Telkom Sampit dengan Menggunakan Domain COBIT 5 DSS02 dan DSS03

2021 ◽  
Vol 2 (4) ◽  
pp. 283-287
Author(s):  
Yusril Yusuf ◽  
Edo Tio Gunawan ◽  
Rakhma Sarita
Keyword(s):  
Quality Of Service ◽  
Process Optimization ◽  
Information Needs ◽  
Service Performance ◽  
Optimization Process ◽  
Level Of Service ◽  
Service Improvement ◽  
Predictable Process ◽  
A Company

PT Telkom Sampit is one part of PT Telekomunikasi Indonesia (Persero) Tbk (Telkom) which contributes in meeting the communication and information needs of the community. PT Telkom Sampit provides several product services, namely Wifi.id, IndiHome and UseeTV. Thus, Telkom Sampit must provide good services in managing services. As for some of the obstacles that often occur including problems, slow and damaged. From these problems, it is necessary to measure the level of service improvement at PT Telkom Sampit using the COBIT 5 framework focusing on the domains DSS02 (Managing Service Requests) and DSS03 (Managing Problems). Based on research that has been done PT Telkom Sampit is at level 4, namely Predictable Process, which is included in a good level for a company, although it is not in accordance with estimates that should be at level 5, namely Optimizing Process (Optimization Process). With this research, it is hoped that it can be used as an evaluation in improving the quality of service performance at PT. Telkom Sampit in serving customers.

scholarly journals Improving the Quality of Crackers by Integrating the Taguchi Method and Failure Modes and Effects Analyze (Fmea) in Cv. Nobility

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Anda Bagus Setiawan ◽  
Wiwik Sulistyowati
Keyword(s):  
Taguchi Method ◽  
Data Processing ◽  
Failure Modes ◽  
Main Product ◽  
Take The Best ◽  
Taste Response ◽  
Draft Proposal ◽  
The Mean ◽  
A Company

CV Budi Luhur is a company that produces onion crackers as their main product. In addition, CV Budi Luhur also produces shrimp juice crackers. The company located in Tulangan Sidoarjo is not missed also with the name of failure. For example, in onion cracker products there are problems with taste and crispness so that there is a decrease in sales. Data processing begins by disseminating questionnaires to consumers, then identifying problems using FMEA methods and conducting interviews with companies so as to provide alternatives to determine the best composition for experiments and take the best level at each pre experiment aimed at consumers to be processed in the minitab19 application and draft proposals to compare consumer interest in old compositions and new compositions.From the results of data processing by using Taguchi in the results of the mean 2 population test conducted showed an increase in taste response and humility response where the taste response got interest by 53% from the initial 18% and the humility response got an interest of 58% from the initial 23%. This shows the similarity of the draft proposal is preferred by consumers in terms of taste and humility.

ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH TABUNGAN TANDA 360 BANK OCBC NISP

2016 ◽  
Vol 4 (1) ◽  
Author(s):  
Arief Syah Safrianto
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Data Processing ◽  
Likert Scale ◽  
Conceptual Information ◽  
Positive Prediction ◽  
Research Results ◽  
Savings Bank

This research aims to get factual and conceptual information about "analysis of the influence of the quality of service to the satisfaction of the customer's Savings Bank OCBC NISP 360 Marks". The technique used is the technique of observation or survey using a questionnaire (questionnaire) towards Clients Savings Sign 360. A list created by using the Likert scale is structured. Samples taken as many as 100 respondents. The results of the survey and the results of the data processing is done with SPSS. 14.0 obtained research results of simultaneous service quality (tangible, reliability, responsiveness, assurance and emphaty) have a relatively strong contribution towards the satisfaction of the customer. Partially variable reliability has a pretty strong contribution towards the satisfaction of the customer with a positive prediction and happens significantly. The variable responsiveness has pretty strong contribution towards customer's satisfaction with the positive prediction and occurs on a si gnifican.

PELAYANAN PEMERINTAHAN YANG BERTANGGUNG JAWAB

2018 ◽  
Vol 16 (2) ◽  
pp. 34
Author(s):  
Khairul Rahman
Keyword(s):  
Quality Of Service ◽  
Public Services ◽  
Government Responsibility ◽  
Government Services ◽  
Public Servant ◽  
Democratic State ◽  
The Government ◽  
The Right

The demands of services that priority the needs and demands of society will be difficult to be realizedwithout the responbility of every apparatus government. The complain and even critics who oftendelivered about the low quality of public services at all levels has become the theme of dailyconversation. All the evidence for the low quality of service received by society. The importance ofbuilding responsilbe government services because the society has the right to obtain services thatprioritize the objectives development. This is based on the idea that the government is actually formedto provide services to the society and in fact the government to gain power in a democratic state is amandate of society. The organizations of government are often referred to as ’society of services’(public servant). In reality, not all officials government / administrators have realized the importanceof service. The closer relationship between the service with the responsibility, the lack ofundersatnding of the government apparatus for the importance of the service indicates the weakness ofthe responsibility of the apparatus government. The complaint from society of poor and disappointingservices from the government and the flow of stories power abus. One of the causes, of all that is thelack of government responsibility to the society. An understanding of how to bulid government servicesis responsibility.

The Influence of Quality of Service and Customer Satisfaction With Customer Loyalty at PT. Bank Shinhan Indonesia Bandung Cihampelas Branch

2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Wala Erpurini
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Data Retrieval ◽  
Coefficient Of Determination ◽  
Average Score ◽  
Validity Tests ◽  
A Company ◽  
Associative Analysis

This research was conducted at PT. Bank Shinhan Indonesia Bandung Branch Cihampelas a company engaged in the services of the Bank. The purpose of this research is to see the influence of quality of service and customer satisfaction on customer loyalty in PT. Bank Shinhan Indonesia Bandung Branch Cihampelas. Researchers used purposive sampling techniques and used questionnaires as data retrieval methods. For associative analysis using, path analysis, and coefficient of determination analysis. In addition, validity tests and reliability tests are carried out to determine accuracy in data measurement. Based on the results of the study showed the average score of service quality variables is 310.1 categorized as "Excellent", and the customer satisfaction variable is 300 categorized as "good", and the customer loyalty variable is 320 categorized as "Excellent".

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