scholarly journals IMPLIKASI PENGGUNAAN WHATSAPP DALAM PENGURUSAN MAKLUMAT ORGANISASI

2021 ◽  
Vol 4 (2) ◽  
pp. 145-160
Author(s):  
Che Su Mustaffa ◽  
Nuredayu Omar ◽  
Zuraidah Abu Talib ◽  
Nan Zakiah Megat Ibrahim

Abstract: This study discusses the use of social media in organizational information management focused on WhatsApp application. This phenomenon is important given the current situation where the usage of social media as one of the formal and informal communication channels in the distribution of organizational information needs to be examined especially in terms of usage factors and its implications. Thus, the main purpose of this study is to develop an instrument to measure the usage of WhatsApp as well as to identify the implications of  WhatsApp usage among organizational staff. This study utilized combination of qualitative and quantitative methods. The qualitative method of interviewing was conducted with professional management staff, administrative and support staff. As a result of the interview, instruments to measure WhatsApp usage were formed which contained the dimensions of WhatsApp Usage, Belief in Information, WhatsApp Usage Ethics and WhatsApp Usage Competencies. The questionnaire was then distributed to the staff of the organization. Analysis of the questionnaire showed that there is a positive and significant relationship between WhatsApp Usage and Belief in Information, the Impact of WhatsApp Usage, and WhatsApp Usage Competencies. This study contributes to the knowledge related to information management in organizational communication as well as  strengthening the Technology-based Social Construction theory and Hyper personal theory. Keywords:  Competency, Information Management, WhatsApp, Instrument Development, Hyper personal theory     Abstrak: Kajian ini membincangkan tentang  penggunaan media sosial dalam pengurusan maklumat organisasi khususnya aplikasi WhatsApp. Fenomena ini penting memandangkan situasi semasa yang banyak melibatkan penggunaan media sosial sebagai salah satu saluran komunikasi formal dan tidak formal dalam penyaluran maklumat organisasi yang perlu diteliti dari segi faktor penggunaan dan implikasi dari penggunaan berkenaan. Tujuan kajian ini dilakukan adalah untuk membentuk instrumen bagi mengukur penggunaan WhatsApp serta mengenalpasti implikasi penggunaan WhatsApp dalam kalangan kaki tangan organisasi.  Kajian ini mengaplikasikan gabungan kaedah  kualitatif dan kuantitatif.  Kaedah kualitatif iaitu temu bual dilakukan dengan kakitangan pengurusan profesional dan kakitangan pentadbiran dan sokongan.  Hasil dari temu bual berkenaan, instrumen bagi mengukur penggunaan WhatsApp dibentuk yang mengandungi dimensi Penggunaan WhatsApp, Kepercayaan terhadap Maklumat, Etika Penggunaan WhatsApp dan Kompetensi Penggunaan WhatsApp. Soal selidik berkenaan kemudiannya diedarkan kepada kakitangan organisasi. Analisis dari soal selidik menunjukkan terdapat hubungan antara Penggunaan WhatsApp dengan Kepercayaan Terhadap Maklumat, Kesan Penggunaan WhatsApp, dan Kompetensi Penggunaan WhatsApp. Kajian ini menyumbang kepada pengetahuan berkaitan dengan pengurusan maklumat dalam komunikasi organisasi serta pengukuhan teori Konstruksi Sosial berteraskan Teknologi dan teori Hyperpersonal. Kata kunci: Kompetensi, Pengurusan Maklumat, WhatsApp,  Pembentukan Instrumen, Teori Hyperpesonal

Author(s):  
Richard Fletcher ◽  
Steve Schifferes ◽  
Neil Thurman

Social media is now used as an information source in many different contexts. For professional journalists, the use of social media for news production creates new challenges for the verification process. This article describes the development and evaluation of the ‘Truthmeter’ – a tool that automatically scores the journalistic credibility of social media contributors in order to inform overall credibility assessments. The Truthmeter was evaluated using a three-stage process that used both qualitative and quantitative methods, consisting of (1) obtaining a ground truth, (2) building a description of existing practices and (3) calibration, modification and testing. As a result of the evaluation process, which could be generalized and applied in other contexts, the Truthmeter produced credibility scores that were closely aligned with those of trainee journalists. Substantively, the evaluation also highlighted the importance of ‘relational’ credibility assessments, where credibility may be attributed based on networked connections to other credible contributors.


2021 ◽  
Vol 6 (2) ◽  
pp. 170-180
Author(s):  
Ridoni Ridoni ◽  
Dian Puspita eka Putri ◽  
Gita Wulandari ◽  
Novita Sari ◽  
Rizky Tamila

Adolescence is a period that shows the nature of the transition from childhood to adolescence. Social media has a huge impact on the morals of teenagers today. Simple examples are not uncommon for teenagers' daily activities to be shared via social media. As is evident in Air Gegas Village, they are accustomed to being educated and nurtured by their parents to do, namely good deeds (behavior), but on the other hand, there are still some teenagers who have bad morals. So that it can result in them being influenced by the social media they use in everyday life without any direct filter from parents. Because the impact of that action can affect the morals of a teenager. This research uses quantitative methods. This research will also measure the level of use of social media. Akhlakul karimah in Air Gegas village increased by a value of 956. This shows that the existing Social Media variables contribute positively to morals, so that the more complete social media is, the more akhlakul karimah teenagers in Air Gegas Village will increase. There is an influence of social media on the morals of teenagers in Air Gegas Village. Remaja merupakan masa yang menunjukkan sifat transisi dari kanak-kanak menjadi remaja. Media sosial membawa dampak sangat besar terhadap akhlakul karimah remaja di masa sekarang.  Contoh sederhana tidak jarang aktivitas sehari-hari remaja di bagikan lewat media sosial. Seperti yang nyata terjadi di Desa Air Gegas, mereka terbiasa dididik dan diasuh oleh kedua orang tuanya untuk melakukan, yakni perbuatan (perilaku) yang baik, namun disisi yang lain, masih terdapat beberapa remaja yang memiliki akhlak yang kurang baik. Sehingga dapat mengakibatkan mereka terpengaruh oleh media sosial yang digunakannya dalam kehidupan sehari-hari tanpa ada filter dari orang tua secara langsung. Dampak yang ditimbulkan dari perbuatan itu dapat mempengaruhi akhlakul karimah seorang remaja. Penelitian ini menggunakan metode Kuantitatif.Penelitian ini dilakukan akan diukur pula tingkat penggunaan media social. akhlakul karimah desa Air Gegas meningkat sebesar nilai 956. Hal tersebut menunjukkan bahwa variabel Media Sosial yang ada berkontribusi positif bagi akhlakul karimah, sehingga makin komplet Media Sosial, makin meningkat pula akhlakul karimah remaja Desa Air Gegas.Ada pengaruh media sosial terhadap akhlakul karimah remaja desa Air Gegas.  


2020 ◽  
Vol 13 (2) ◽  
pp. 141-155
Author(s):  
Muhammad Qadaruddin Abdullah ◽  
Nahrul Hayat ◽  
Abd. Rahman

This study is based on news dissemination about the Corona Virus Disease 2019, COVID-19, as a global pandemic. The massive amount of coronavirus news dissemination provokes the audiences to behave inappropriately. This study uses the theory of agenda-setting, which elaborates on the process of forming opinion in national television media. After that, the theory of media exposure is used to analyze the impact of exposure to the COVID-19 dissemination on social media. The research method used is a combination of qualitative and quantitative methods, namely, survey and interview in social media that is on the WhatsApp group of students and lecturers in the Province of South Sulawesi. The results of this study; First, the process of forming an opinion by the public media has not done proportionally, the information dissemination of the coronavirus had covered the dissemination of other important cases, such as the legal and corruption issues. Second, the effect of the COVID-19 news dissemination on social media not only had an impact on people's health but also a multi-effect toward the economic, religious, and psychological condition. The multi-dimensional impacts are responsible for setting the exposure of COVID-19 news dissemination as the single issue that makes the diversion of opinion and other issues occurred, such as legal and corruption cases which are no longer being a public talk.


2020 ◽  
Author(s):  
Alanna McCrory

UNSTRUCTURED Users of highly visual social media (HVSM), such as Snapchat and Instagram, share their messages through images, rather than relying on words. A significant proportion of people that use these platforms are adolescents. Previous research reveals mixed evidence regarding the impact of online social technologies on this age group’s mental wellbeing, but it is uncertain whether the psychological effects of visual content alone differ from text-driven social media. This scoping review maps existing literature that has published evidence about highly visual social media, specifically its psychological impact on young people. Nine electronic databases and grey literature from 2010 until March 2019 were reviewed for articles describing any aspect of visual social media, young people and their mental health. The screening process retrieved 239 articles. With the application of eligibility criteria, this figure was reduced to 25 articles for analysis. Results indicate a paucity of data that exclusively examines HVSM. The predominance of literature relies on quantitative methods to achieve its objectives. Many findings are inconsistent and lack the richness that qualitative data may provide to explore the reasons for theses mixed findings.


Risks ◽  
2021 ◽  
Vol 9 (4) ◽  
pp. 59
Author(s):  
Grzegorz Ignatowski ◽  
Łukasz Sułkowski ◽  
Bartłomiej Stopczyński

Nepotism and cronyism are forms of favoritism towards certain people in the workplace. For this reason, they constitute a problem for organization managers, ethicists and psychologists. Identifying the impact of COVID-19 pandemic on the increase of nepotism and cronyism may provide a basis for organizations to assess their extent and to take possible measures to prevent their negative effects. At the same time, the research presented in the article may provide a basis for further research work related to nepotism and cronyism at the times of other threats, different from the pandemic. The aim of the article is to examine the impact of the COVID-19 pandemic on growing acceptance for nepotism and cronyism in Polish enterprises. Qualitative and quantitative methods have been included in the conducted research. Qualitative study aimed at improving knowledge of nepotism and cronyism and the impact of the COVID-19 pandemic on these phenomena, followed by a quantitative study conducted in order to verify the information obtained in the qualitative study. This research has demonstrated that Nepotism and cronyism in the workplace, are phenomenon that are basically evaluated negatively. They adversely influences social and economic development, but the impact of COVID-19 pandemic on nepotism and cronyism is not significant.


2020 ◽  
Vol 14 (02) ◽  
pp. 53-61
Author(s):  
Sofiani Sofiani

Social media has became one of the marketing strategies by most of the companies to deliver their brands, products and services to customer. Apart from the advantages of the use of social media for companies, it is becoming difficult for companies to raise awareness for their brand beause of the competition. The aim of this research is to determine the impact of social media on brand awareness of Amaris Hotel. The results of this research obtained from questionnaires that had been distributed to the respondents in Jakarta and processed with correlation method. The results shows that social media gives quite big and positive impact on building and estabilishing brand awareness of AYANA Amaris Hotel for 41,5%, and Instagram gives the biggest impact on brand awareness of Amaris Hotel. The level of brand awareness of Amaris Hotel has reached the highest level, Top of Mind level. Keywords: Social Media, Brand Awareness, Marketing, Amaris Hotel


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kathy R. Fitzpatrick ◽  
Paula L. Weissman

PurposeThe aim of this study was to understand how public relations leaders view and use social media analytics (SMA) and the impact of SMA on the public relations function.Design/methodology/approachThe research involved in-depth interviews with chief communication officers (CCOs) from leading multinational corporate brands.FindingsThe findings revealed that although CCOs perceive social media analytics as strategically important to the advancement of public relations, the use of social media data is slowed by challenges associated with building SMA capacity.Theoretical and practical implications – The research extends public relations theory on public relations as a strategic management function and provides practical insights for building SMA capabilities.Originality/valueThe study is among the first to provide empirical evidence of how companies are using social media analytics to enhance public relations efforts.


2017 ◽  
Vol 4 (2) ◽  
pp. 13
Author(s):  
Jean Bosco Harelimana

The study analyzed the impact of ICT utilization on the financial performance of microfinance institutions inRwanda with case study of Réseau Interdiocesain de microfinance (RIM) Ltd undertaken within 5 years (2011-2015). The study adopted the use of descriptive survey using both qualitative and quantitative methods for a totalsample size of 132. Purporsive and simple random simpling was used for this purpose. Primary and Secondary datawere collected and thene analyzed using SPSS version 16.00. The study found that ICT has been introduced and usedabout 5 years and above. The study found that ICT impact firstly on financial sustainability and profitability (65.8%),secondly on financial efficiency and productivity (23.7) and finally on portfolio quality (5.3%). ICT utilization havea high influence to the RIM Ltd.’s financial performance compared to the previous situation.The correlation results imply that ICT usage has a positive impact on financial sustainability and profitability as theymove in the same direction (R=0.502). The strength of the impact was found to be low due to the low investments inICT among microfinance institutions.


2020 ◽  
Vol V (II) ◽  
pp. 20-33
Author(s):  
Muhammad Ayub Wali ◽  
Salman Amin ◽  
Muhammad Rehman

This study has investigated the problem of finding the impact of social media in adoption of new trends of visual arts on established visual artists of twin cities and also how social media facilitates in disseminating new techniques of visual arts among the art practitioners. The aims of the research were to investigate the impact of social media in adoption of new trends of visual arts among established visual artists, and also to evaluate the existing techniques of visual arts through diffusion innovation model among the established visual artists. The researcher has conducted interviews of established visual artists, questionnaires were also furnished. The stakeholders were practicing field visual artists (studio based) and visual art educators (art teachers). The result concluded from the present study was that adoption of social media has a positive significant relation with adoption of new trends of arts and impact on the skills of artists whereas adoption of social media has a negative but significant relation with use of social media.


2020 ◽  
Vol 1 (1) ◽  
pp. 38-46
Author(s):  
Mesirawati Waruwu ◽  
Yonatan Alex Arifianto ◽  
Aji Suseno

The limitless development of social media, its meaning and function have begun to shift, no longer as a means of establishing relationships, communication, but at the stage of losing the role of ethics and morals, even disputes have occurred triggered by debates from communicating in social media. The purpose of this study is to describe the role of Christian ethics education in relation to the impact of social media development in the era of disruption. Using descriptive qualitative methods with literature literature can find solutions for believers in facing moral decadence due to social media abuse by knowing the era of disruption and ethical challenges from the wrong use of social media can affect moral decadence so that Christian ethics education on a biblical basis can bring modern humans. Believers in particular have become bright in social media and their use in accordance with Christian faith in this era of disruption.


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