IT Outsourcing Success Factors

2015 ◽  
pp. 183-199 ◽  
Author(s):  
Georg Hodosi ◽  
Robert Kaye ◽  
Lazar Rusu
Keyword(s):  
Success Factors ◽  
Case Study Research ◽  
Research Problem ◽  
Research Literature ◽  
It Outsourcing ◽  
Medium Size ◽  
Outsourcing Success ◽  
Research Gap ◽  
The Right

In this chapter, the Success Factors (SFs) for IT Outsourcing (ITO) are explored. The research literature has a bias towards large companies, neglecting medium-sized companies. Moreover, no comparative studies regarding the SFs were found related to the size of companies. These circumstances force medium-sized buyers to turn to practitioner literature, which is dominated by guidelines produced by the providers. Therefore, this chapter identifies the research problem: the lack of knowledge about ITO SFs for medium size companies, including whether SFs for large companies, are applicable for medium-sized ones as well. The used case study research shows that medium-sized companies should use the SFs from large companies. However, 2 out of 11 studied SFs have better efficiency for large companies. This result helps medium-sized companies' ITO decision makers understand the SFs of ITO and thus closes the research gap. Implementing the right SFs should improve the ITO performance.

scholarly journals Lean Management Implementation in Small and Medium Sized Companies – A Success Case Study in a Manufacturing Process

2021 ◽  
Vol 13 (1) ◽  
pp. 88-121
Author(s):  
Fernando Romana
Keyword(s):  
Cultural Change ◽  
Value Chain ◽  
Success Factors ◽  
Value Added ◽  
Global Market ◽  
Medium Size ◽  
Management Approach ◽  
Operational Flow ◽  
Special Relevance

Abstract Objective: The aim of this paper is to understand a production system of a forging and presses structure of a centenary factory in terms of a cultural change on the management approach. Methodology: The study was focused on many aspects such as the pieces production lead time, a time study of the setups, the Overall Equipment Effectiveness determination for the Computer Numeric Control machinery and an analysis of the production cells operational flow. Findings: For the aspects that were analysed during the study, the problems are identified, and the root causes determined. At the end of the assessment stage Lean tools and concepts for fixing the problems were proposed, like new rules for production planning, setups procedures, 5S toll usage and a Lean implementation plan that is adapted to the company. Value Added: The high industrial competitivity has dictated the development for this sector that – allied with the inconstant and unstable economic environment – makes the companies very vulnerable and highly dependent of the global market. This is a concern of special relevance for the Small and Medium Size companies that are increasingly adopting Lean solutions to continuously improve their operational value chain and the management approach, for a more systemic way of thinking. Recommendations: For some of the solutions an impact study with their implementation was made. An analysis of the success factors proposed in the literature that were verified during the assessment stage of the case study was performed as well.

scholarly journals Disharmoni Keluarga Ditinjau dari Intensitas Komunikasi

2018 ◽  
Vol 12 (2) ◽  
Author(s):  
Nisfi Laili Munawaroh ◽  
Nur Azizah
Keyword(s):  
Physical Environment ◽  
Field Observation ◽  
Case Study Research ◽  
Qualitative Approach ◽  
Self Image ◽  
The Family ◽  
The World ◽  
The Right ◽  
Harmonious Family

A harmonious family is the most beautiful treasure in the life of the world. A harmonious family can be a wonderful spirit to do everything. But sometimes life in the family will find problems. So that harmonious family atmosphere is often eroded by these problems. Actually, every problem will find the right solution if a family can communicate intensely.This study focuses on family disharmony in terms of communication intensity. This study uses a qualitative approach to the type of case study research. The subjects of this study were DT, WI, LL, SG, LM, ES, and HT. The data presented is obtained by doing field observation directly with the support of interviews to the related subjects. The data is presented in the form of words, then analyzed to be taken conclusion as the result of research.After the researcher conducted the initial observation and found the family who in the disharmonic condition in Karangpucung village, Purwokerto Selatan subdistrict, the writer do deeper observation and interview related to family disharmony in terms of communication intensity.The results showed that the intensity aspects of communication in DT and WI families were: 1) attention during communication, 2) regularity, 3) message width, and 4) message depth. In addition, the intensity of communication factors in DT and WI families are 1) self-image and image of others, 2) psychological atmosphere, 3) physical environment, 4) tendency to lead together, and 5) dislike trust as a telling place between DT and WI

scholarly journals Teacher PAI Learning Strategy in Improving Self Control Students in Binjai State 4 High School

2020 ◽  
Vol 2 (2) ◽  
pp. 576-583
Author(s):  
Mohd. Najmi Adlani Siregar ◽  
Mesiono ◽  
Salamuddin
Keyword(s):  
Data Collection ◽  
Learning Strategies ◽  
Religious Education ◽  
Learning Strategy ◽  
Case Study Research ◽  
Research Problem ◽  
Self Control ◽  
Collection Data ◽  
The Individual

This study aims to determine the learning strategies of Islamic Religious Education teachers in improving student self control in SMA Negeri 4 Binjai. To answer the research problem, researchers describe how the learning strategies of Islamic Religious Education teachers in improving student self control, and what are the inhibiting and supporting factors for implementing Islamic religious education learning strategies in improving student self control in SMA Negeri 4 Binjai. This study uses a qualitative method with the type of case study research so that this research problem can be explored in detail. Data collection techniques used were interviews, observation, and study of documents. The technique of guaranteeing the validity of the data is carried out by testing the data credibility, the dependability test, and the confirmation. Data analysis techniques used are data collection, data reduction, data presentation, and drawing conclusions. The result is PAI teacher learning strategies using several strategies including expository learning strategies, inquiry learning strategies, problem based learning strategies and cooperative learning strategies. In addition, the school has several strategies in improving student self control, namely the Individual approach to students, habit of doing positive things, organizing good programs and establishing joint responsibility to improve students' Self Control. Supporting and inhibiting factors in improving students' Self Control in SMA 4 Binjai In applying Self Control, there are several supporting factors. As the principal, teachers, staff and students provide good support and support all types of programs that are held. The inhibiting factor is that the infrastructure facilities are inadequate for learning given the large number of students who need conducive learning places. On the other hand learning time constraints become a barrier considering the lack of PAI learning hours which can only be used for the delivery of material demanded by the curriculum (syllabus) so that improvements in implementing self control cannot take place properly.

scholarly journals ARTIFICIAL INTELLIGENCE, LAW AND THE 2030 AGENDA FOR SUSTAINABLE DEVELOPMENT

2021 ◽  
Vol 12 (22) ◽  
Author(s):  
Sthéfano Bruno Santos Divino
Keyword(s):  
Artificial Intelligence ◽  
Sustainable Development ◽  
Case Study Research ◽  
Research Problem ◽  
Agenda 2030 ◽  
Cultural Organization ◽  
The United Kingdom ◽  
Integrated Research ◽  
The Relationship

This paper has the following research problem: how can Artificial Intelligence (AI) contribute to the achievement of the goals of Agenda 2030 for Sustainable Development? In order to satisfy the problem, the first section aims to address the relationship between AI and SDG. Among the objectives that can be most influenced by technologies, both positively and negatively, are the SDG's that have water, health, agriculture, and education as their guideline. This approach will be achieved through the description and demonstration of reports provided by the United Nations Educational, Scientific, and Cultural Organization (UNESCO). The second section of the report criticizes the reduction or eradication of adverse effects that AI can have on society. A case study from countries such as China, the United Kingdom, and Canada is used as a guideline since they have a strong influence on the scenario addressed. To this end, deductive and integrated research methods are used, as well as the technique of case study research. In the end, it is shown that AI is an essential factor in the equation posed by Agenda 2030, provided it is duly observed and regulated. Bibliographical research and the integrated research method will be used.

scholarly journals Penerapan Hydrotherapy Air Hangat Dalam Meningkatkan Kualitas Tidur Lansia Hipertensi : Studi Kasus

2021 ◽  
Vol 6 (3) ◽  
Author(s):  
Ni Luh Sinta Melani ◽  
Nova Natalia Beba ◽  
Wibawani Yunestri Mukti ◽  
Sabarulin Tarigan
Keyword(s):  
Sleep Quality ◽  
Home Care ◽  
Nursing Care ◽  
Case Study Research ◽  
Warm Water ◽  
Care Practice ◽  
Descriptive Case Study ◽  
Improve Sleep Quality ◽  
The Right

AbstrakLansia yang mengalami gangguan kualitas tidur perlu mendapatkan perhatian dengan strategi dan teknik-teknik khusus dalam menyelesaikan masalah. Implementasi hydrotherapy air hangat menjadi salah satu pilihan yang tepat. Tujuan penelitian untuk mendapatkan gambaran tentang asuhan keperawatan pada lansia Ny. R dengan hipertensi dalam penerapan implementasi hydrotherapy air hangat dalam meningkatkan kualitas tidur di Desa Balinggi Kecamatan Balinggi Kabupaten Parigi Moutong. Desain penelitian studi kasus deskriptif, responden sebangak 1 orang, pengumpulan data dengan cara wawancara, observasi dan pemeriksaan fisik, instrumen yang digunakan yaitu format pengkajian PSQI dan benda berupa termometer laboratorium. Analisa data yang digunakan yaitu reduksi data, penyajian dan kesimpulan. Adapun intervensi yang dilakukan yaitu implementasi hydrotherapy rendam kaki air hangat. Kesimpulan evaluasi keperawatan setelah dilakukan tindakan keperawatan selama 3 kali pertemuan dalam 1 minggu didapatkan hasil kualitas tidur klien meningkat. Diharapkan kiranya dari hasil studi kasus asuhan keperawatan penerapan implementasi hydrotherapy air hangat ini dapat diterapkan dalam kegiatan praktek Home Care pada lansia binaan Akper BK Palu.Kata kunci : Hipertensi, Hydrotherapy Air Hangat, Kualitas Tidur, Lansia.ABSTRACKElderly with sleep quality disturbance needs to get attention with specific strategies and techniques in solving the problems. The implementation of warm water hydrotherapy is one of the right choices. The research objective was to get an overview about nursing care of an elderly namely Mrs. R who has hypertension in the implementation of warm water hydrotherapy to improve sleep quality in Gitgit Sari Hamlet, RT 000 / RW 001, Balinggi Village, Balinggi Sub- District, ParigiMoutong District.  Descriptive case study research design, respondent was 1 person, data was collected by interview, observation and physical examination, the instrument used is the PSQI assessment format and laboratory thermometer. Data analysis used is data reduction, presentation and conclusion. The intervention carried out was the implementation of warm watersoaking feet hydrotherapy. The conclusion of the nursing evaluation after conducting nursing action for 3 meetings a week showed that the client's sleep quality improved. It is hoped that from the results of case study in nursing care of the implementation of warm water hydrotherapy can be applied in home care practice for the assistedelderly ofNursing Academy of the Salvation Army Palu (Akper BK Palu).Keywords: Nursing Care, Hypertension, Warm Water Hydrotherapy, Sleep Quality, Elderly

Rapid benchmarking: the case of a multinational dairy company

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rubab Malik ◽  
Robin Mann ◽  
Rebecca Knapman
Keyword(s):  
Best Practices ◽  
Best Practice ◽  
Success Factors ◽  
Structured Interviews ◽  
Rapid Improvement ◽  
Content Type ◽  
Team Members ◽  
Internal Benchmarking ◽  
The Right

PurposeThe purpose of the study is to investigate and document a new approach to best practice benchmarking called rapid benchmarking. Rapid benchmarking is defined by the authors as an approach to dramatically shorten the typical length of time to conduct a successful best practice benchmarking project.Design/methodology/approachThe methodology involved a case study exploration of a multinational dairy company's best practice benchmarking approach using structured interviews and data collection to examine the speed and results achieved through its benchmarking approach and whether it was justified in naming it as rapid benchmarking. A comparison of the speed of the dairy company's approach was undertaken against 24 other organisations that had utilised the same benchmarking methodology (TRADE Best Practice Benchmarking). In addition, a literature review was undertaken to search for other cases of rapid benchmarking and compare rapid benchmarking with other rapid improvement approaches.FindingsThe findings revealed that the approach used by the dairy company was unique, with best practices being identified and action plans signed off for deployment within a five-day period (far quicker than the average time of 211 days reported by other organisations). Key success factors for rapid benchmarking were found to be allocating five dedicated days for the benchmarking team to spend on the project, identifying the right team members for the project, obtaining sponsorship support for the project and providing intensive facilitation support through a benchmarking facilitator.Research limitations/implicationsOnly one company was found to use a rapid benchmarking approach; therefore, the findings are from one case study. The depth of analysis presented was restricted due to commercial sensitivity.Practical implicationsThe rapid benchmarking approach is likely to be of great interest to practitioners, providing them with a new way of finding solutions and best practices to address challenges that need to be solved quickly or with minimal expense. For organisations that have been using benchmarking for many years, the research will enable them to re-evaluate their own benchmarking approach and consider if rapid benchmarking could be used for some projects, particularly for internal benchmarking where it is easier to apply.Originality/valueThis research is the first to identify and document a rapid benchmarking approach and the first to provide a detailed analysis of the length of time it takes to undertake best practice benchmarking projects (and each stage of a benchmarking project).

Risk Factors in IT Outsourcing and the Theories Decision Makers Use to Resolve Them

2013 ◽  
Vol 3 (2) ◽  
pp. 41-54 ◽  
Author(s):  
Georg Hodosi ◽  
Sanaz Manavi ◽  
Lazar Rusu
Keyword(s):  
Risk Factors ◽  
Risk Mitigation ◽  
Case Study Research ◽  
Core Competency ◽  
Decision Makers ◽  
It Outsourcing ◽  
Transaction Cost Theory ◽  
Risk Handling ◽  
Almost All

In this paper the Risk Factors (RFs) in IT Outsourcing (ITO) theories from a service buyer perspective are explored. A comparative study about how Transaction Cost Theory (TCT), Core Competency Theory (CCT) and Agency Theory (AT) cover the RFs has been performed. A framework describing, how the theories cover the RFs has been developed and tested using a case study research methodology. The interviews with companies for testing the framework have been used to get an indication about which ITO theories the decision makers are using in their ITO. This study shows that TCT fully covers all RFs, AT covers almost all and CCT has the lowest coverage. The theories, which are used by the ITO decision makers, could only partially be answered. Risk handling could not be entirely mapped to the theories. Risk and risk mitigation were the main concerns for some of the interviewees, CCT for some others. This study recommends using both TCT and CCT for a successful ITO.

Survey of IT Outstanding Experiences in US and UK Organizations

2002 ◽  
pp. 160-189
Author(s):  
Mary Cecelia Lacity ◽  
Leslie P. Willcocks
Keyword(s):  
Information Technology ◽  
Case Study Research ◽  
Report Card ◽  
It Outsourcing ◽  
It Infrastructure ◽  
Help Desk ◽  
Supplier Performance ◽  
The Usa ◽  
Market Practices

The global IT outsourcing market is estimated to exceed $121 billion by the year 2001. To assess current market practices and experiences, a survey was distributed to 600 US and UK CIOs. The 101 US and UK respondents are generally pleased with information technology (IT) outsourcing. In particular, respondents rated overall supplier performance as “good,” respondents mostly realized the benefits they expected from IT outsourcing, and respondents characterized the majority of problems/issues as only “minor” in nature. The healthy IT outsourcing report card is likely explained by the scope and type of IT outsourcing practiced by responding organizations. The vast majority of respondents pursue selective outsourcing which is less risky than total outsourcing. Most respondents also use multiple suppliers rather than a single supplier, which allows for best-of-breed supplier selection. The healthy report card may also be explained by the types of IT activities selected for outsourcing. Respondents generally targeted IT infrastructure activities—such as disaster recovery, mainframe operations, network management, midrange operations, PC support, and help desk operations—rather than IT development or IT strategy. UK and US practices and outcomes were very similar, although a few exceptions are noteworthy. On average, UK organizations (30%) totally insourced IT more frequently than US organizations (8%). US organizations (29%) more frequently used a single supplier than UK organizations (9%). UK organizations (50%) use only one stakeholder to negotiate/define contracts compared to US organizations (9%). Differences may be explained by a more matured approach to outsourcing in the USA together with the higher preponderance of larger deals and organizations studied. Findings are compared to prior survey and case study research.

Methodological Case Study Approach for Detecting Business Model Enablers in Copycat Ventures

2021 ◽  
Vol 11 (4) ◽  
pp. 35-54
Author(s):  
Christian Haertel ◽  
Matthias Pohl ◽  
Sascha Bosse ◽  
Robert Häusler ◽  
Abdulrahman Nahhas ◽  
...  
Keyword(s):  
Business Model ◽  
Success Factors ◽  
Business Models ◽  
Case Study Research ◽  
Case Study Approach ◽  
Risk Variant ◽  
Study Approach ◽  
Business Model Canvas ◽  
Methodical Approach

The approach of copying business models to create a successful company is discredited as non-innovative and propagated as a low-risk variant of entrepreneurship although a simple so-called copycat would only increase competition in the market and not guarantee success. Hence, the question of which characteristics of a business model enable success of such developed businesses arises. This paper presents a methodical approach to the analysis of enablers in business models based on case study research. With the validation of the approach using the business model canvas, a study among e-commerce companies is conducted, and success factors for copycats are identified. The methodological concept can also be applied to other industries and can deliver detailed results using more complex business model tools.

Multilevel analysis of factors affecting open-access institutional repository implementation in Nigerian universities

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Samuel C. Avemaria Utulu ◽  
Ojelanki Ngwenyama
Keyword(s):  
Success Factors ◽  
Case Study Research ◽  
Easy Access ◽  
Implementation Barriers ◽  
Content Type ◽  
Individual Level ◽  
It Implementation ◽  
The Individual ◽  
International Boundaries

PurposeThe study aims to identify novel open-access institutional repository (OAIR) implementation barriers and explain how they evolve. It also aims to extend theoretical insights into the information technology (IT) implementation literature.Design/methodology/approachThe study adopted the interpretive philosophy, the inductive research approach and qualitative case study research method. Three Nigerian universities served as the case research contexts. The unstructured in-depth interview and the participatory observation were adopted as the data collection instruments. The qualitative data collected were analysed using thematic data analysis technique.FindingsFindings show that IR implementation barriers evolved from global, organisational and individual implementation levels in the research contexts. Results specifically reveal how easy access to ideas and information and easy movement of people across international boundaries constituted globalisation trend-driven OAIR implementation barriers given their influence on OAIR implementation activities at the organisational and individual implementation levels. The two factors led to overambitious craving for information technology (IT) implementation and inadequate OAIR implementation success factors at the organisational level in the research contexts. They also led to conflicting IR implementation ideas and information at the individual level in the research contexts.Research limitations/implicationsThe primary limitation of the research is the adoption of qualitative case study research method which makes its findings not generalisable. The study comprised only three Nigerian universities. However, the study provides plausible insights that explain how OAIR implementation barriers emanate at the organisational and individual levels due to two globalisation trends: easy access to ideas and information and easy movement of people across international boundaries.Practical implicationsThe study points out the need for OAIR implementers to assess how easy access to information and ideas and easy movement of people across international boundaries influence the evolution of conflicting OAIR implementation ideas and information at the individual level, and overambitious craving for IT implementation and setting inadequate OAIR implementation success factors at the organisational level. The study extends views in past studies that propose that OAIR implementation barriers only emanate at organisational and individual levels, that is, only within universities involved in OAIR implementation and among individuals working in the universities.Social implicationsThe study argues that OAIR implementation consists of three implementation levels: individual, organisational and global. It provides stakeholders with the information that there is a third OAIR implementation level.Originality/valueData validity, sample validity and novel findings are the hallmarks of the study's originality. Study data consist of first-hand experiences and information derived during participatory observation and in-depth interviews with research participants. The participants were purposively selected, given their participation in OAIR implementation in the research contexts. Study findings on the connections among global, organisational and individual OAIR implementation levels and how their relationships lead to OAIR implementation barriers are novel.

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