The Role and Impact of Social Media in E-Government

2018 ◽  
pp. 28-53
Author(s):  
Rasim M. Alguliyev ◽  
Farhad F. Yusifov
Keyword(s):  
Social Media ◽  
Public Administration ◽  
Rapid Development ◽  
Social Media Analytics ◽  
Government Functions ◽  
Government Sector ◽  
The Government ◽  
Use Of Social Media ◽  
Mutual Communication

The rapid development of ICT has a significant impact on the lifestyle of and communication among people. Such impact tendencies alter the human activity as well as government functions and the ways these are implemented. The studies related to Web 2.0, social media, social networks, and their use in the government sector show that the issues such as the formation of social media and important role of the latter in public administration have become a broad research topic. Despite the presence of various approaches of states to social media and social media analytics in international practice, the large impact of social media on public administration is of no doubt. The chapter reviews such issues in the presence of the goal of building mutual communication between government bodies and citizens, the role of social media in building feedback between e-government and citizens, the use of social media in e-government, and the transformation of administrative mechanisms.

scholarly journals THE ROLE OF GOVERNMENT IN PREVENTING THE SPREAD OF HOAX RELATED THE 2019 ELECTIONS IN SOCIAL MEDIA

2020 ◽  
Vol 3 (2) ◽  
pp. 127-137
Author(s):  
Mhd. Rasidin ◽  
Doli Witro ◽  
Betria Zarpina Yanti ◽  
Rahma Fitria Purwaningsih ◽  
Wiji Nurasih
Keyword(s):  
Social Media ◽  
Rapid Development ◽  
Fake News ◽  
Role Of Government ◽  
Data Presentation ◽  
Analysis Techniques ◽  
Library Research ◽  
The Government ◽  
Use Of Social Media

The freedom of use of social media has been exploited by a number of people to distribute information that is questionable. The fake news or hoax is disseminated to lead public opinion related certain thing that is motivated by personal and group interests. In 2019, Masyarakat Telematika (Mastel) launched a survey result which stated that 34.60% of Indonesians had received hoax news every day through social media. Starting from this, the government’s role is needed to participate in filtering information circulating on social media. Through this study, the author wants to examine the role of government in preventing and assisting the society in filtering and clarifying hoax news on social media about elections in the political year. This study uses a qualitative approach that is library research. Reference materials are obtained from books, journals, research reports, magazines related to hoaxes, elections, and social media. After the data is collected, the author analyze the data using analysis techniques including data reduction, data presentation, and drawing conclusions. The results showed that the purpose of spreading hoaxes was to earn money and spread the ideology. The rapid development of hoaxes on social media is an urgency for the government to conduct various ways immediately to overcome this, both by increasing the capacity and security within the government and by collaborating with several expert agencies.

scholarly journals Social Media Capabilities dalam Adopsi Media Sosial Guna Meningkatkan Kinerja UMKM

JEMBATAN ◽  
2020 ◽  
Vol 17 (2) ◽  
pp. 227-238
Author(s):  
Lia Febria Lina ◽  
Berlintina Permatasari
Keyword(s):  
Social Media ◽  
Marketing Strategy ◽  
Digital Media ◽  
Cost Effective ◽  
The Government ◽  
Use Of Social Media ◽  
The Relationship ◽  
Positive Effect ◽  
Moderating Role

Social media is currently being used by both large companies and SMEs. For large companies the use of social media has been used successfully in reaching potential consumers. However, for SMEs, the marketing strategy of using social media is still being questioned. The purpose of this study is to fill the gaps in previous research by examining the driving factors for SMEs in using social media in promoting their products and testing how the performance of SMEs after adopting this technology is good both in financial and non-financial aspects that have not been done much research. The results of this study found that the compatible, cost-effective, interactive variables had a positive effect on the use of social media and subsequently had a positive effect on both financial and non-financial performance. However, the moderating role of social media capabilities cannot strengthen the relationship between use and the performance of SMEs. The results of this study are expected to be the basis for evaluating SMEs so that they can use digital media to support their business. The government must also pay attention to this to actively socialize the use of digital media for MSMEs so that the performance of SMEs can increase.

Role of Social Media in Terrorism Crisis Communication

2019 ◽  
Vol 11 (1) ◽  
pp. 65-82
Author(s):  
Stephen Gichuhi Kimotho ◽  
Carolyne Nyaboe Nyarang'o
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Crisis Response ◽  
Intangible Asset ◽  
Response Strategies ◽  
Media Platform ◽  
The Government ◽  
Use Of Social Media

Terrorism targeting corporate bodies remains one the greatest risks to the most critical intangible asset of any organization: reputation. Thus, effective crisis communication is critical during and after terror crisis to mitigate further damage on the reputation. To date, many studies around the globe have tended to focus on the role of the traditional media during terror crisis, paying minimal attention to organisations' use of social media during terror crisis. Using a descriptive qualitative case study, this study examined the role of social media during 2013 Westgate Mall terror attack, in Nairobi, Kenya. Findings revealed that the Interior Ministry (IM) used Twitter as the preferred social media platform to communicate with various stakeholders. Accommodative crisis response strategies were the most used by the IM. However, the ministry was plagued with inaccuracies and inconsistencies in its responses on social media compromising reputation of the government further. Balancing the need for speedy response, accuracy and consistency, remained the greatest challenge for the IM.

Role of Social Media in Terrorism Crisis Communication

2021 ◽  
pp. 155-174
Author(s):  
Stephen Gichuhi Kimotho ◽  
Carolyne Nyaboe Nyarang'o
Keyword(s):  
Social Media ◽  
Crisis Communication ◽  
Crisis Response ◽  
Intangible Asset ◽  
Response Strategies ◽  
Media Platform ◽  
The Government ◽  
Use Of Social Media

Terrorism targeting corporate bodies remains one the greatest risks to the most critical intangible asset of any organization: reputation. Thus, effective crisis communication is critical during and after terror crisis to mitigate further damage on the reputation. To date, many studies around the globe have tended to focus on the role of the traditional media during terror crisis, paying minimal attention to organisations' use of social media during terror crisis. Using a descriptive qualitative case study, this study examined the role of social media during 2013 Westgate Mall terror attack, in Nairobi, Kenya. Findings revealed that the Interior Ministry (IM) used Twitter as the preferred social media platform to communicate with various stakeholders. Accommodative crisis response strategies were the most used by the IM. However, the ministry was plagued with inaccuracies and inconsistencies in its responses on social media compromising reputation of the government further. Balancing the need for speedy response, accuracy and consistency, remained the greatest challenge for the IM.

Role of Social Media Use in Democracy

2020 ◽  
Vol 36 (2) ◽  
pp. 55-59
Author(s):  
Neelam Kumari ◽  
Joginder Singh Malik ◽  
Dangi Pooja Arun
Keyword(s):  
Social Networks ◽  
Social Media ◽  
New Media ◽  
Fake News ◽  
Social Lives ◽  
Way Of Thinking ◽  
The Government ◽  
Democratic Systems ◽  
Use Of Social Media

Social networks such as Twitter, Facebook, and Google hold the potential to alter civic engagement, thus essentially hijacking democracy, by influencing individuals towards a particular way of thinking. Today, social media plays a crucial role in facilitating and transmitting content related to all the matters that have larger effect on public opinions and democracy. Due to higher use of social media among new generations, they are exposed to politics more frequently, and in a way that is integrated into their social lives. New media hailed as vehicles for providing a voice to the voiceless. But the restrictions imposed by the government on social media sites and internet services, while allowing only that content that are government friendly amounts to compelled speech. This paper explores how social media have become a platform for fake news and propaganda to influence certain audiences towards a particular way of thinking. When it comes to healthy democratic networks, it is important that the news remains true so it doesn’t affect people levels of trust. A certain amount of trust is very crucial for healthy and well-functioning democratic systems.

scholarly journals ANALISIS MESEJ DAKWAH ISLAMIAH DALAM HALAMAN FACEBOOK

2020 ◽  
Vol 3 (SI1) ◽  
pp. 41-51
Author(s):  
Mohd Baharudin Othman ◽  
Mohd Nazif Badruddin
Keyword(s):  
Social Media ◽  
New Media ◽  
Positive Impact ◽  
Rapid Development ◽  
Framing Theory ◽  
Delivery Strategy ◽  
The Public ◽  
The Government ◽  
Use Of Social Media ◽  
Facebook Pages

  The rapid development of new media gives an impact on almost every corner of people’s life. This development also opens the opportunity to the missionaries to use social media as a medium to deliver Islamic propagation. Hence, the transformation occurs in the method of Islamic propagation delivery among the missionaries who started using social media, especially Facebook. This is because social media is suitable as a compliment and an alternative medium to the da’wah medium of the existing. However, the use of social media in delivering the message of Islamic da’wah should be carried out prudently and wisely to different audiences. Accordingly, this research aims to identify the category of the message, the function of the messages, and the delivery strategy of Islamic propagation through the medium of Facebook of five elected missionaries. Five Facebook pages have been chosen and analyzed using the thematic analysis with NVivo software. The theme of this study has been prepared in advance because this research involves the knowledge related to the Islamic laws that have been established by the tenets of Islam. The theoretical framework of this study is built base on the Framing Theory. The results obtained showed that the majority of the messages displayed in the selected Facebook pages categorized as religious missionaries. The function to encourage charity is a message that often discussed in the analyzed entry. However, the strategy of choice for missionaries to be applied on their Facebook page is the writing that has the effect of information. The findings can be referred to the missionaries and also to the government agencies and NGOs in practicing and strategizing before the establishment of Islamic missionary message is disseminated to the public. Utilizing an accurate delivery strategy will be more appealing and provide a positive impact on society.   Keywords: Social media, Facebook, Islamic Da’wah, Framing Theory

EFFECT OF DIGITAL COMMUNITY TOWARDS DEMOCRACY PROCESS: DIGITAL PARTISIPATION ANALYSIS IN INDONESIA

2020 ◽  
Vol 15 (2) ◽  
Author(s):  
Alih Aji Nugroho
Keyword(s):  
Public Policy ◽  
Social Media ◽  
Political Participation ◽  
Public Space ◽  
Rapid Development ◽  
Critical Mass ◽  
Digital Society ◽  
Digital World ◽  
Digital Community ◽  
The Government

The world is entering a new phase of the digital era, including Indonesia. The unification of the real world and cyberspace is a sign, where the conditions of both can influence each other (Hyung Jun, 2018). The patterns of behavior and public relations in the virtual universe gave rise to new social interactions called the Digital Society. One part of Global Megatrends has also influenced public policy in Indonesia in recent years. Critical mass previously carried out conventionally is now a virtual movement. War of hashtags, petitions, and digital community comments are new tools and strategies for influencing policy. This paper attempts to analyze the extent of digital society's influence on public policy in Indonesia. As well as what public policy models are needed. Methodology used in this analysis is qualitative descriptive. Data collection through literature studies by critical mass digital recognition in Indonesia and trying to find a relationship between political participation through social media and democracy. By processing the pro and contra views regarding the selection of social media as a level of participation, this paper finds that there are overlapping interests that have the potential to distort the articulation of freedom of opinion and participation. - which is characteristic of a democratic state. The result is the rapid development of digital society which greatly influences the public policy process. Digital society imagines being able to participate formally in influencing policy in Indonesia. The democracy that developed in the digital society is cyberdemocracy. Public space in the digital world must be guaranteed security and its impact on the policies that will be determined. The recommendation given to the government is that a cyber data analyst is needed to oversee the issues that are developing in the digital world. Regulations related to the security of digital public spaces must be maximized. The government maximizes cooperation with related stakeholders.Keywords: Digital Society; Democracy; Public policy; Political Participation

E-Projects Challenges in India – Role of Human Resource Management and Technology

2018 ◽  
Vol 6 (8) ◽  
pp. 263
Author(s):  
Ramnik Kaur
Keyword(s):  
Developing Countries ◽  
Public Administration ◽  
Paradigm Shift ◽  
Successful Implementation ◽  
The Public ◽  
Government Services ◽  
The Past ◽  
The Government ◽  
Traditional Approaches

E-governance is a paradigm shift over the traditional approaches in Public Administration which means rendering of government services and information to the public by using electronic means. In the past decades, service quality and responsiveness of the government towards the citizens were least important but with the approach of E-Government the government activities are now well dealt. This paper withdraws experiences from various studies from different countries and projects facing similar challenges which need to be consigned for the successful implementation of e-governance projects. Developing countries like India face poverty and illiteracy as a major obstacle in any form of development which makes it difficult for its government to provide e-services to its people conveniently and fast. It also suggests few suggestions to cope up with the challenges faced while implementing e-projects in India.

The Use of Social Media by the Botswana Government and Governance of Liquid Communication

Mousaion ◽  
2019 ◽  
Vol 37 (1) ◽  
Author(s):  
Tshepho Lydia Mosweu
Keyword(s):  
Social Media ◽  
Customer Service ◽  
Community Involvement ◽  
Media Content ◽  
Service Access ◽  
Communication Tool ◽  
African Countries ◽  
The World ◽  
The Government ◽  
Use Of Social Media

Social media as a communication tool has enabled governments around the world to interact with citizens for customer service, access to information and to direct community involvement needs. The trends around the world show recognition by governments that social media content may constitute records and should be managed accordingly. The literature shows that governments and organisations in other countries, particularly in Europe, have social media policies and strategies to guide the management of social media content, but there is less evidence among African countries. Thus the purpose of this paper is to examine the extent of usage of social media by the Botswana government in order to determine the necessity for the governance of liquid communication. Liquid communication here refers to the type of communication that goes easily back and forth between participants involved through social media. The ARMA principle of availability requires that where there is information governance, an organisation shall maintain its information assets in a manner that ensures their timely, efficient and accurate retrieval. The study adopted a qualitative case study approach where data were collected through documentary reviews and interviews among purposively selected employees of the Botswana government. This study revealed that the Botswana government has been actively using social media platforms to interact with its citizens since 2011 for increased access, usage and awareness of services offered by the government. Nonetheless, the study revealed that the government had no official documentation on the use of social media, and policies and strategies that dealt with the governance of liquid communication. This study recommends the governance of liquid communication to ensure timely, efficient and accurate retrieval when needed for business purposes.

Prospects for architects in the Government Sector

2021 ◽  
Vol 9 (4) ◽  
pp. 27-39
Author(s):  
Disha Garg ◽  
Kartik Sharma ◽  
Parul Nayar ◽  
Shubhi Goyal ◽  
Shruti S Nagdeve
Keyword(s):  
Graduate Students ◽  
Private Sector ◽  
Professional Life ◽  
Thought Process ◽  
The Public ◽  
Government Organizations ◽  
Private Practices ◽  
Government Sector ◽  
The Government

Purpose: With the conception of one’s professional life, it is essential to understand all the possibilities and opportunities that lie before them. In the case of architecture, there exists a bias towards the private sector where newly graduate students aspire to work in private practices and possibly even envision a practice of their own at a certain point in life. While there is nothing wrong with envisioning a future in the private sector, it is also essential to be aware about the public sector and understand the opportunities it provides to be able to make an informed decision. There is a preconceived notion about the monotonous nature of government jobs and a lack of awareness about students about the opportunities in this sector. Hence, it becomes crucial to understand the numerous opportunities this sector has to offer and thus, explore the potential of architects in government organizations. Methodology: The research for this paper has been done by referring to existing literature and interviews with concerned people. With an understanding of how and why is the government sector an essential  area of research for budding architects and planners. The research was done through interviews and possible case studies was done based on review of existing literature. Main Findings: The government is one sector with tremendous possibilities in the realm of architecture but is often plagued with stereotypes and preconceptions which have emerged over the years. It is imagined to be “lazy”, “uninnovative” and “non-productive” but this sector has evolved over the recent years and is now shaping to be one of the more lucrative sectors for practice. The number of perks, benefits and a clear comparative advantage of a higher salary, added with the direct contribution towards serving the nation, the government sector clearly has an unrealised potential for architectural professionals. Implications: With younger architetcs having preconceived notions about role of architetcs in a government sector limited to unexciting set of designs without creativity, this article may help bring a fresh thought process to choose professional sector wisely.

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