Collaborative Enterprise Architecture for Municipal Environments

2011 ◽  
pp. 294-310
Author(s):  
Leonidas G. Anthopoulos
Keyword(s):  
Special Needs ◽  
Public Services ◽  
Enterprise Architecture ◽  
Careful Analysis ◽  
Legal Framework ◽  
Development Model ◽  
Public Agencies ◽  
Top Down ◽  
Strategic Plans ◽  
The Government

E-government evolves according to strategic plans with the coordination of central Governments. This top-down procedure succeeds in slow but sufficient transformation of public services into e-Government ones. However, public agencies adapt to e-Government with difficulty, requiring holistic guidance and a detailed legal framework provided by the Government. The setting up of common Enterprise Architecture for all public agencies requires careful analysis. Moreover, common Enterprise Architecture could fail to cover the special needs of small or municipal agencies. The chapter uses data from various major e-Government strategies, together with their enterprise architectures, in order to introduce a development model of municipal Enterprise Architecture. The model is based on the experience collected from the Digital City of Trikala, central Greece, and results in “Collaborative Enterprise Architecture”.

Collaborative Enterprise Architecture for Municipal Environments

2011 ◽  
pp. 392-408 ◽  
Author(s):  
Leonidas G. Anthopoulos
Keyword(s):  
Special Needs ◽  
Public Services ◽  
Enterprise Architecture ◽  
Careful Analysis ◽  
Legal Framework ◽  
Development Model ◽  
Public Agencies ◽  
Top Down ◽  
Strategic Plans ◽  
The Government

E-government evolves according to strategic plans with the coordination of central Governments. This top-down procedure succeeds in slow but sufficient transformation of public services into e-Government ones. However, public agencies adapt to e-Government with difficulty, requiring holistic guidance and a detailed legal framework provided by the Government. The setting up of common Enterprise Architecture for all public agencies requires careful analysis. Moreover, common Enterprise Architecture could fail to cover the special needs of small or municipal agencies. The chapter uses data from various major e-Government strategies, together with their enterprise architectures, in order to introduce a development model of municipal Enterprise Architecture. The model is based on the experience collected from the Digital City of Trikala, central Greece, and results in “Collaborative Enterprise Architecture”.

scholarly journals Pemenuhan Sarana dan Prasarana bagi Masyarakat Berkebutuhan Khusus untuk Meningkatkan Kualitas Pelayanan Publik di Daerah

2021 ◽  
Vol 6 (1) ◽  
pp. 28-38
Author(s):  
Ricky Noor Permadi ◽  
Wildan Lutfie Arieyasmieta ◽  
Rustan Amarullah
Keyword(s):  
Special Needs ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Political Will ◽  
Persons With Disabilities ◽  
Civil Registration ◽  
Road Map ◽  
The Government ◽  
Regional Leaders

This study aims to analyze to what extent the provision of the rights of special needs groups has been implemented and provide recommendations related to the additional infrastructure outside the regulation of the Ministry of State Apparatus Utilization and Bureaucratic Reform (PANRB) Number 17 of 2017. This study is vital since the government institutions still lack attention to fulfilling the rights of persons with disabilities. In accordance with the mandate of Law Number. 25 of 2009 concerning Public Services, public service providers are obliged to provide special facilities and infrastructure for special needs groups without any additional charge. The research method used in this research is descriptive qualitative by analyzing the existing literature (library research). Then data collection through field observations (observations), interviews, and other library sources. This study tries to look at the completeness of special facilities and infrastructure for people with special needs that are provided by recommending twenty-two standards for infrastructure intended for “people with special needs”. Some public service providers relatively have almost met the standards. However, there are also public service providers which still need to be encouraged to meet these standards. It is necessary to have the political will of regional leaders to prioritize the provision of facilities and infrastructure to support public services for people with special needs. Amid limited regional resources, prioritizing the stages of fulfilment (road map) of these special facilities needs to be prepared, and partnerships also collaborations with other strategic partners can be developed to help meet these special service standards. There are limitations in this research: only three public service providers are the locus of the study, including hospitals, the Department of Population and Civil Registration, and the Department of Investment and the One-Stop Service, so that it does not represent the condition of public services in a city.   Abstrak Tujuan penelitian ini adalah untuk menganalisis sejauh mana pemenuhan hak-hak kelompok berkebutuhan khusus telah diimplementasikan dan memberikan rekomendasi terkait dengan sarana-prasarana tambahan di luar peraturan Kementerian PANRB Nomor 17 Tahun 2017. Penelitian ini penting untuk dilakukan karena masih kurangnya perhatian lembaga pemerintah dalam hal pemenuhan hak-hak penyandang disabilitas. Sesuai pasal 29 UU No. 25 Tahun 2009 bahwa penyelenggara pelayanan publik berkewajiban menyediakan sarana dan prasarana khusus bagi masyarakat berkebutuhan khusus tanpa pembebanan biaya tambahan. Metode penelitian yang digunakan dalam penelitian ini adalah kualitatif deskriptif. Pengumpulan data dilakukan melalui pengamatan lapangan, wawancara, dan sumber pustaka. Hasil penelitian menggambarkan kondisi sarana dan prasarana khusus bagi masyarakat berkebutuhan khusus yang disediakan dengan merekomendasikan dua puluh dua standar sarana prasarana bagi masyarakat berkebutuhan khusus. Beberapa penyedia pelayanan publik relatif sudah memenuhi sarana prasarana tersebut. Namun, juga terdapat penyedia layanan publik yang perlu didorong untuk memenuhi standar pelayanan khusus tersebut. Untuk memenuhi standar pelayanan bagi kelompok rentan, diperlukan political will pemimpin daerah untuk turut memprioritaskan penyediaan sarana dan prasarana penunjang pelayanan publik bagi masyarakat berkebutuhan khusus. Di tengah keterbatasan sumberdaya daerah, maka pengutamaan tahapan pemenuhan (road map) fasilitas khusus tersebut perlu disiapkan, serta pola-pola kemitraan dan kolaborasi dengan mitra strategis lainnya dapat dikembangkan untuk membantu memenuhi standar pelayanan khusus tersebut. Keterbatasan penelitian ini yaitu hanya mencakup tiga penyelenggara pelayanan publik, yang meliputi RSUD, Dinas Kependudukan dan Pencatatan Sipil dan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu sehingga tidak menggambarkan kondisi pelayanan publik suatu daerah. Kata Kunci: pelayanan publik, aksesibilitas, berkebutuhan khusus, fasilitas, infrastruktur

scholarly journals Legal and regulatory barriers to effective public-private partnership governance in Kazakhstan

2015 ◽  
Vol 28 (3) ◽  
pp. 181-197 ◽  
Author(s):  
Nikolai Mouraviev ◽  
Nada K. Kakabadse
Keyword(s):  
Government Regulation ◽  
Legal Status ◽  
Legal Framework ◽  
Public Agencies ◽  
Content Type ◽  
The Public ◽  
Wage Rates ◽  
Purposeful Sampling ◽  
The Government ◽  
Definition Of

Purpose – The purpose of this paper is to provide a critical assessment of legal and regulatory impediments to effective governance of public-private partnerships (PPPs) in Kazakhstan. Design/methodology/approach – The qualitative study develops propositions from the PPP literature and then tests them against findings from in-depth interviews. Interviewees have been selected by a purposeful sampling from PPP projects in Kazakhstan as well as from national and regional PPP centres. Findings – The identified barriers to effective PPP management include irregularities in the PPP legal framework, such as lack of legal definition of a PPP and controversy with the government guarantee’s legal status for its long-term payments to partnerships; bureaucratic tariff setting for partnership services; non-existent opportunity for private asset ownership; and excessive government regulation of PPP workers’ wage rates. Practical implications – The partners’ opposing perspectives on a number of PPP issues show that management needs to identify and carefully reconcile stakeholder values in a partnership in order to achieve more effective PPP governance. Practitioners, particularly those in the public agencies, have to be concerned with ways to reduce the government overregulation of the private operators, which is likely to result in greater PPP flexibility in management and, ultimately, higher efficiency in delivering the public services. Originality/value – By elucidating multiple examples of overregulation and PPPs’ inefficiency, the paper demonstrates that the government dominance in PPP management is conceptually inappropriate. Instead, the government should adopt the concept of co-production and manage its relations with the private sector partner in a collaborative fashion.

scholarly journals Activating Citizens to Participate in Collective Co-Production of Public Services

2014 ◽  
Vol 44 (1) ◽  
pp. 1-23 ◽  
Author(s):  
T. BOVAIRD ◽  
G.G. VAN RYZIN ◽  
E. LOEFFLER ◽  
S. PARRADO
Keyword(s):  
Public Services ◽  
Policy Implications ◽  
Sample Survey ◽  
Significant Finding ◽  
Public Agencies ◽  
Multiple Stakeholders ◽  
The Social ◽  
Private And Public ◽  
Potential Benefits ◽  
The Government

AbstractUser and community co-production of public services first became topical in the late 1970s, both in private and public sectors. Recent interest has been triggered by recognition that the outcomes for which public agencies strive rely on multiple stakeholders, particularly service users and the communities in which they live. Extra salience has been given to the potential of co-production due to fiscal pressures facing governments since 2008. However, there has been little quantitative empirical research on citizen co-production behaviours. The authors therefore undertook a large-sample survey in five European countries to fill this gap. This article examines an especially significant finding from this research – the major gulf between current levels of collective co-production and individual co-production. It explores the drivers of these large differences and examines what the social policy implications would be if, given the potential benefits, the government wishes to encourage greater collective co-production.

scholarly journals HUKUM TATA NEGARA DARURAT CORONA DI INDONESIA

2020 ◽  
Vol 13 (2) ◽  
pp. 163-172
Author(s):  
Tomy Michael
Keyword(s):  
Organizational Structures ◽  
Legal Framework ◽  
Legal Norms ◽  
Indonesian Government ◽  
Strategic Plans ◽  
State Administration ◽  
Statutory Law ◽  
Presidential Decree ◽  
The Law ◽  
The Government

AbstractThe purpose of this study is to offer novelty regarding the emergency status issued by the Indonesian government appropriately. Using normative research with an orientation that is not based on conceptual. The initial beginnings that occurred in Indonesia resulted in changes in the application of the law, especially state administration law where an emergency had two components, namely the legal framework consisting of the constitution and the legislative basis for emergencies and the operational framework involving organizational structures and strategic plans for dealing with emergencies. In this case the government must immediately lockdown because in the principle of emergency state administration law is an absolute thing that must be done. To carry out lockdown, it requires firmness and a combined security of all parties. Lockdown must also be limited by legal norms such as a presidential decree to avoid arbitrariness by the government. Such understanding is important so that the country can run well.Keywords: corona; emergency statutory law; lossAbstrakTujuan penelitian menawarkan kebaruan terkait status kedaruratan yang dikeluarkan oleh pemerintah Indonesia secara tepat. Menggunakan penelitian normatif dengan orientasi yang tidak bersumber pada konseptual. Permulaaan awal yang terjadi di Indonesia mengakibatkan perubahan dalam penerapan hukum khususnya hukum tata negara dimana adanya keadaan darurat memiliki dua komponen yaitu kerangka hukum yang terdiri dari undang-undang dasar dan basis legislatif untuk keadaan darurat serta kerangka kerja operasional yang melibatkan organisasi struktur dan rencana strategis untuk berurusan dengan keadaan darurat. Di dalam hal ini pemerintah harus segera melakukan lockdown karena dalam prinsip hukum tata negara darurat adalah hal mutlak yang harus dilakukan. Untuk melakasanakan lockdown maka dibutuhkan ketegasan dan gabungan keamanan dari segala piha. Lockdown juga wajib dibatasi dengan norma hukum seperti keputusan presiden agar tidak timbul kesewenang-wenangan dari pemerintah. Pemahaman demikian penting agar negara dapat berjalan dengan baik.Kata kunci: corona; hukum tata negara darurat; kerugian

scholarly journals Public water and waste management in Uganda: the legal framework, obstacles and challenges

2020 ◽  
Vol 7 (4) ◽  
pp. 642-652
Author(s):  
Asiimwe JACKLINE
Keyword(s):  
Waste Management ◽  
Public Services ◽  
Legal Framework ◽  
Service Levels ◽  
Basic Sanitation ◽  
The Government ◽  
Technical Capacity ◽  
Desk Review ◽  
Poor Infrastructure ◽  
Poor Management

Access to public services in developing countries is always inefficient and resistant to reform. Despite substantial investments in public water and waste management in Uganda, coverage and service levels have failed to improve as expected due to sluggish progress. Whereas there may be substantial legal framework in place, there are challenges and obstacles which affect adequate access to these services. Only 32 % of Ugandans have access to safe water supply, while only 19 % have access to basic sanitation. This is partly attributed to lack of enforcement and weak punitive measures in the relevant legal framework. Other challenges include, poor management, corruption, politicization and lack of the requisite political will, rapid population growth, poor infrastructure, lack of technical capacity, and poor financing. The government has devised among others private takeover of some public services by profit maximising companies which in turn alienates the poor from accessing them. Therefore this desk review suggests the way forward towards a sustainable public water and waste management.

Recommendations of The Ombudsman’s Dilemma: Between Law Enforcement Officials and Protection of Credibility

2018 ◽  
Vol 2 ◽  
pp. 1-12
Author(s):  
Dyah Adriantini Sintha Dewi
Keyword(s):  
Law Enforcement ◽  
Public Service ◽  
Public Services ◽  
Point Of View ◽  
Law Enforcement Officials ◽  
Muslim Majority ◽  
The Republic ◽  
The Government ◽  
The One ◽  
Oversight Body

The Ombudsman as an external oversight body for official performance, in Fikih Siyasah (constitutionality in Islam) is included in the supervision stipulated in legislation (al-musahabah al-qomariyah). Supervision is done so that public service delivery to the community is in accordance with the rights of the community. This is done because in carrying out its duties, officials are very likely to conduct mal administration, which is bad public services that cause harm to the community. The Ombudsman is an institution authorized to resolve the mal administration issue, in which one of its products is by issuing a recommendation. Although Law No. 37 of 2018 on the Ombudsman of the Republic of Indonesia states that the recommendation is mandatory, theombudsman's recommendations have not been implemented. This is due to differences in point of view, ie on the one hand in the context of law enforcement, but on the other hand the implementation of the recommendation is considered as a means of opening the disgrace of officials. Recommendations are the last alternative of Ombudsman's efforts to resolve the mal administration case, given that a win-win solution is the goal, then mediation becomes the main effort. This is in accordance with the condition of the Muslim majority of Indonesian nation and prioritizes deliberation in resolving dispute. Therefore, it is necessary to educate the community and officials related to the implementation of the Ombudsman's recommendations in order to provide good public services for the community, which is the obligation of the government.

KAJIAN LITERATUR MODEL KONSEPTUAL KEBERHASILAN E-GOVERNMENT

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Bernadus Gunawan Sudarsono ◽  
Sri Poedji Lestari
Keyword(s):  
Information Technology ◽  
Best Practice ◽  
Public Services ◽  
Developed Countries ◽  
Internet Technology ◽  
Electronic Government ◽  
Digital Government ◽  
Management Ethics ◽  
The Government

The use of internet technology in the government environment is known as electronic government or e-government. In simple terms, e-government or digital government is an activity carried out by the government by using information technology support in providing services to the community. In line with the spirit of bureaucratic reform in Indonesia, e-government has a role in improving the quality of public services and helping the process of delivering information more effectively to the public. Over time, the application of e-Government has turned out to have mixed results. In developed countries, the application of e-Government systems in the scope of government has produced various benefits ranging from the efficiency of administrative processes and various innovations in the field of public services. But on the contrary in the case of developing countries including Indonesia, the results are more alarming where many government institutions face obstacles and even fail to achieve significant improvements in the quality of public services despite having adequate information and communication technology. The paradigm of bureaucrats who wrongly considers that the success of e-Government is mainly determined by technology. Even though there are many factors outside of technology that are more dominant as causes of failure such as organizational management, ethics and work culture. This study aims to develop a model of success in the application of e-Government from several best practice models in the field of information technology that have been widely used so far using literature studies as research methods. The results of the study show that the conceptual model of the success of the implementation of e-Government developed consists of 17 determinants of success..Keywords: Model, Factor, Success, System, e-Government

KUALITAS LAYANAN KETERBUKAAN INFORMASI PUBLIK BERBASIS WEBPORTAL PADA PEJABAT PENGELOLA INFORMASI DAN DOKUMENTASI (PPID) KABUPATEN SLEMAN TAHUN 2019

2020 ◽  
Vol 3 (1) ◽  
pp. 55-66
Author(s):  
Coni Wanprala ◽  
Isnaini Muallidin ◽  
Dewi Sekar Kencono
Keyword(s):  
Information Disclosure ◽  
Central Government ◽  
Public Information ◽  
Descriptive Study ◽  
Field Observations ◽  
Public Agencies ◽  
The Public ◽  
Qualitative Descriptive ◽  
The Government ◽  
Data Collection Technique

At present the development of technology and information has reached a very rapid level. Technology and information are used as a service media in the government environment which is also known as e-Government, one of which is the service of public information disclosure. The central government through Law No. 14 of 2008 concerning Openness of Public Information, encourages all Public Agencies including the Sleman Regency Government to make transparency in the administration of the state by utilizing information technology. This research is a qualitative descriptive study which aims to describe the reality that occurs. The object of research in this study is the official website of the Information and Documentation Management Officer (PPID) of Sleman Regency with the domain https://ppid.slemankab.go.id then the Sleman Regency Communication and Informatics Office as the organizer of the public information disclosure program. The data collection technique itself is carried out by means of interviews, documentation studies, and field observations (observations). After collecting and presenting data, then the data will be reduced first then analyzed and concluded. From the results of the study, in general the researchers concluded that the Sleman Regency PPID website had reached the level of qualification to become a quality website, however there were still some improvements and evaluations that had to be done by the relevant agencies in order to be better, namely (i) the website was still being assessed as a one-way service (ii) There are still many OPDs that are not ready to implement PPID (iii) data and information are still not updated (iv) lack of responsiveness of services in requests for information.

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