scholarly journals Pengaruh Profesionalisme Aparatur Terhadap Kualitas Pelayanan Publik Bidang Administrasi Pemerintahan

2020 ◽  
Vol 1 (2) ◽  
pp. 137-152
Author(s):  
Muhammad Amin
Keyword(s):  
Public Service ◽  
Significant Influence ◽  
Public Services ◽  
Service Users ◽  
Government Administration ◽  
Independent Variables ◽  
Village Community ◽  
Urban Village ◽  
Descriptive Method

The purpose of this study was to determine the extent of the influence of professionalism of the apparatus on the quality of public services in the field of government administration at the Kairatu subdistrict office, West Seram district (Studies on the Waimital Village Community, Kairatu district). The method used in this research is descriptive method with a quantitative approach. The population of this research is 40 people. The results show that after identifying the research variables, it is known that the distribution of respondents' answers to all independent variables is quite varied, but on average they are in the good category. Meanwhile, the condition of public service quality that was perceived by respondents (service users / customers) was also in the good category, but training was not satisfactory. Partially, aspects of the professionalism of urban village officials have a positive and significant influence and have a contributive relationship to the quality of public services.

scholarly journals CORAK BUDAYA BIROKRASI PADA MASA KERAJAAN, KOLONIAL BELANDA HINGGA DI ERA DESENTRALISASI DALAM PELAYANAN PUBLIK

Jurnal Hukum ◽  
1970 ◽  
Vol 28 (2) ◽  
pp. 1073
Author(s):  
Nur Hasan
Keyword(s):  
Local Government ◽  
Public Service ◽  
Public Services ◽  
Organizational Goals ◽  
Government Administration ◽  
General Government ◽  
Government Bureaucracy ◽  
The Creation

The composition of the traditional government bureaucracy is still followed by the imperial bureaucracy, by dividing the affairs of government affairs in the kingdom and royal affairs. quality of the bureaucracy and officials expected nothing but the creation of a government apparatus that is reliable, able to carry out the overall general government administration, development and public services efficiently, effectively and professionally. Performance can be defined as the level of achievement in other words, the performance is the level of achievement of the organizational goals of the region. So to determine the performance of Local Government can be seen from how it looks in achieving results and how the results can be achieved in accordance with predetermined targets.Keywords: Shades Of Culture, Bureaucracy, Public Service

scholarly journals QUALITY OF IMPLEMENTATION OF PUBLIC SERVICES IN THE PUBLIC SERVICE MALL (MPP) IN SUMEDANG DISTRICT

2020 ◽  
Keyword(s):  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Qualitative Approach ◽  
Problem Analysis ◽  
The Public ◽  
District Government ◽  
Descriptive Method

This study is to examine Describe and analyze the quality of the implementation of public services by the district government in public services through the Public Service Mall (MPP) in the Sumedang patent district. Seeing the supporting factors and servants in the process of public service that refers to KememPan number 31 of 2019 there are still not many maximums from the start of the regent's regulations that have not yet come out even though the service has begun to run, this study will analyze how public services should be carried out in the process of implementing the pub service system lik through the Mall Public Services (MPP) in Sumedang Regency. The method used in the activity is a descriptive method through a qualitative approach. With this method and approach, it is expected to be able to describe various problems in their entirety and comprehensively, so that the results of the problem analysis can be used as a basis for understanding phenomena and giving birth to a concept of the quality of public service delivery in Sumedang Regency

KEPEMIMPINAN LURAH DALAM MENINGKATKAN PELAYANAN PUBLIK DI KELURAHAN PASIE NAN TIGO

2019 ◽  
pp. 25-33
Author(s):  
Wais Alqorni
Keyword(s):  
Data Collection ◽  
Community Participation ◽  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Human Relation ◽  
Inductive Approach ◽  
Inhibiting Factors ◽  
Descriptive Method

This research raises about lurah leadership in improving public services aimed at find out how the leadership of the Lurah in improving public services, the inhibiting factors, and the efforts made by the Lurah in overcoming the inhibiting factors of public services. The research method used is descriptive method with an inductive approach, with data collection techniques by means of interviews, observation, and documentation.The results of this study show that public services have not gone well, because there are still many people who do not know about public services. In his leadership, the Lurah uses several techniques, namely the technique of maturation / preparation of followers, Human Relation Technique, Technique of being an Example, Communication SystemUsage Techniques, the Technique of Providing Facilities. In the implementation there are still found to be inhibiting factors, To overcome these obstacles, the Lurah made several efforts including improving the quality of RT / RW institutions, adding facilities and infrastructure, increasing community participation, and increasing the number of employees. Keywords: Leadership, Public Service

scholarly journals PENGARUH KOMPETENSI APARATUR PEMERINTAH TERHADAP KUALITAS PELAYANAN PUBLIK PADA KANTOR KECAMATAN SANGATTA SELATAN KABUPATEN KUTAI TIMUR

DEDIKASI ◽  
2020 ◽  
Vol 21 (1) ◽  
pp. 42
Author(s):  
Salasiah Dan Eli Ampung
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Significant Influence ◽  
Public Services ◽  
Positive Impact ◽  
District Office ◽  
Independent Variable ◽  
The Government ◽  
The Relationship

This research is based on the competence of government apparatus in southern Sangatta kecmatan in hopes to improve the quality of public services.The purpose of this study is to determine whether the competence of the government apparatus affect the quality of public services at the district office very districts kutai east. The type of research or explanation used is descriptive kuanlitatif used to analyze the relationship between research variables. Types of data used are kusioner, observation, interview, and documentation.The result of partial test on the independent variable that is the Competence variable of government apparatus toward the variable of public service quality shows the result that have significant influence that is by showing from t count> t table, 3.304> 1675. With R obtained for 0.776, which means that 77.6% Competence the government apparatus has a positive impact on service quality and 22.4% is influenced by other factors not discussed in this study.

Perilaku Birokrat Dalam Pelayanan Publik Di Distrik Asologaima Kabupaten Jayawijaya

2020 ◽  
Vol 12 (2) ◽  
pp. 93-100
Author(s):  
Yoel Tabuni
Keyword(s):  
Consumer Satisfaction ◽  
Rapid Development ◽  
Main Task ◽  
Government Administration ◽  
Following Instructions ◽  
District Government ◽  
The Times ◽  
Rule Governance ◽  
Descriptive Method

In line with the rapid development of the times and the increasingly complex problems faced by the state, there has also been a development in government administration which has been marked by a shift in the paradigm of governance from Rule Governance. This situation makes the bureaucracy rigid, in an environment that is only limited to flowing the instructions or following instructions. The district government in an Asologaima District has the main task of carrying out part of the authority delegated by the district head in the fields of government, economy, and development, society, peace, and order as well as coordination.The method is sed is descriptive method. Bureaucrats as providers of public services must be able to provide quality services, the quality of service of bureaucrats to society is closely related to customer satisfaction or consumer satisfaction as the recipient of the service itself.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

REFORMASI BIROKRASI DITINJAU DARI ASPEK PELAYANAN PUBLIK & KETERBUKAAN INFORMASI PUBLIK

2015 ◽  
Vol 1 (1) ◽  
pp. 58-71
Author(s):  
Firman .
Keyword(s):  
Public Service ◽  
Public Services ◽  
Public Information ◽  
Quality Of Services ◽  
Freedom Of Information ◽  
Quality Service ◽  
Reform Agenda ◽  
Bureaucratic Reform

Penelitian ini bertujuan untuk mereformasi birokrasi dalam aspek pelayanan publik dan kebebasan informasi. Rendahnya kualitas pelayanan dan kebebasan informasi yang telah diselenggarakan di birokrasi membuat beberapa masalah dalam mencapai kualitas pelayanan yang baik. Peraturan tentang pelayanan publik harus menjadi acuan yang dapat dimaksimalkan dengan baik oleh regulator ketika diimplementasikan. Hal ini membuat pelayanan publik menjadi rumit, panjang dan mahal, Hal ini juga yg menjadi pemicu penyalahgunaan dan korupsi di berbagai tingkat pemerintahan. Ditambah dengan cara berpikir birokrasi yang tidak membuat masyarakat sebagai aktor yang harus dilayani. Agenda reformasi birokrasi juga cenderung tidak memiliki orientasi yang jelas dalam berbagai masalah birokrasi terutama dalam kinerja birokrasi Kata Kunci :  Birokrasi, Pelayanan Publik, Keterbukaan Informasi Publik.This study purposes to bureaucratic reform in terms of aspects of public services and freedom of information. Low quality of services and freedom of information that has been held in the bureaucracy make some troubles in attaining a good quality service. The regulations concerning public services should become a reference that can be maximized well by the regulator in the execution. This made public services being complicated, long and expensive, this also triggers an abuse and corruption in various levels of government. Coupled with the manner of thinking of the bureaucracy that does not make the community as an actor that must be served. Bureaucracy reform agenda also tends to not have orientation that clearly in complete various bureaucratic problems primarily in the performance of bureaucracy Keywords :   Bureaucracy, Public Service, Transparency of Public Information.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

scholarly journals EFEKTIVITAS PARTISIPASI MASYARAKAT DALAM PENINGKATAN PELAYANAN PUBLIK DI KELURAHAN TOBEKGODANG KECAMATAN TAMPAN

Jurnal Niara ◽  
2017 ◽  
Vol 10 (1) ◽  
pp. 36-44
Author(s):  
Pebriana Marlinda ◽  
Eka Eka ◽  
Adia Ferizko
Keyword(s):  
Qualitative Methods ◽  
Public Services ◽  
Administrative Reform ◽  
Primary Data ◽  
Public Facilities ◽  
Village Community ◽  
Descriptive Qualitative

This study aims to see who is involved in public services in the Tobekgodang District of Tampan District, which has been regulated in the Regulation of the Minister of State for Administrative Reform No. 13 of 2009 concerning Guidelines for Improving the Quality of Public Services. The design of this study uses descriptive qualitative methods that will reinforce and review the data in general in the form of documents relating to public facilities within the scope of public services Tobekgodang District Tampan District. In addition, so that the research objectives can be used also use primary data in the form of interviews with research informants, namely: Head of Tobekgodang Village, Secretary of Tobekgodang Village, Tobek godang Village Staff and Tobekgodang Village Community. The results of this study indicate that the participation of the community in Tobekgodang Subdistrict, Tampan District has been effective in improving public services in Tobekgodang Subdistrict, Tampan District.

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