Drug management is one of the pharmaceutical management in the Hospital which is very important in the overall service. Stages of drug management in the Hospital include the stages of selection, planning, procurement, receiving, storage, distribution, and use of drugs. Patnership with Pharmacy Wholesalers needs special attention because it can influence the procurement of pharmaceutical preparations in hospitals. This study aimed to the determine the process of prucurement of drugs based on distributor services (Pharmaceutical Wholesalers) at RSIA Kemang Medical Care. Retrospective data collection methods. The sample includes data on Drug Purchase Requests for the period July 1 - December 31 2019 for weekly defects made by the Pharmacy Installation of RSIA Kemang Medical Care every Monday, totaling 302 samples. Service Level based on the type / order item for 13 Pharmaceutical Wholesalers (PBF) 88,55% - 98,43% Supplier Service Level based on the precentage of the number of pharmaceutical preparations there are Pharmaceutical Wholesalers (PBF) that have never been in accordance with the requested shipment, ranging from 2% - 100%. The factors that cause incomepatibilty are empty stoc at distributors and there is a shortage in shipping pahrmaceutical preparations.Keywords: Service Level Supplier,Pharmaceutical WholesalersDrug management ABSTRAKPengelolaan obat merupakan salah satu management farmasi di Rumah Sakit yamg sangat penting dalam penyediaan pelayanan secara keseluruhan. Kemitraan dengan Pedagang Besar Farmasi perlu mendapat perhatian khusus karena dapat berpengaruh dalam pengadaan sediaan farmasi di Rumah Sakit. Penelitian ini ditujukan untuk mengetahui proses pengadaan obat berdasarkan pelayanan distributor (Pedagang Besar Farmasi) di RSIA Kemang Medical Care. Metode pengumpulan data secara Retrospektif. Sampel meliputi data Permintaan Pembelian obat periode 1 Juli – 31 Desember 2019 untuk defekta mingguan yang dibuat oleh Instalasi Farmasi RSIA Kemang Medical Care setiap hari senin, berjumlah 302 sampel. Service Level Supplier berdasarkan jeni / item pesanan untuk 13 Pedagang Besar Farmasi (PBF) adalah 88,55% - 98,43%. Service Level Supplier berdasarkan presentase jumlah sediaan farmasi terdapat Pedagang Besar Farmasi (PBF) pernah dalam pengiriman jumlahnhya tidak sesuai dengan yang diminta yaitu berkisar 2% - 100%. Faktor yang menyebabkan ketidak sesuaian yakni stok kosong pada distributor dan terdapat kekurangan dalam pengiriman sediaan farmasi.Kata Kunci: Kepuasan pasien;Tingkat pelayanan kefarmasian;Pengelolaan obat;