Total Quality Management dalam Meningkatkan Kualitas Lembaga Amil Zakat

2019 ◽  
Vol 4 (3) ◽  
pp. 267-286
Author(s):  
Dina Qurotun Nisa ◽  
Aep Kusnawan ◽  
Herman Herman
Keyword(s):  
Quality Control ◽  
Total Quality Management ◽  
Process Improvement ◽  
Policy Making ◽  
Field Research ◽  
Research Data ◽  
Total Quality ◽  
Non Profit ◽  
Descriptive Method

The purpose of this study is to find out (1) customer focus, (2) process improvement, (3)Total involvement in improving the quality of the Exact Zakat Center (PZU). The method used is descriptive method with the type of field research. Data collection is done by interview, observation and documentation. With the results of the research found, namely: (1). PZU Persis understands the position, rights and obligations of the customer as a focus on customers in improving the quality of the institution (2). PZU Exactly in terms of process improvement, has carried out a number of activities and breakthroughs oriented to the improvement of an institution (3). Total involvement, PZU Persis always involves all elements in the institution in all activities and policy making related to the institution and believes that integrated quality control will not succeed only with the strong will of the leadership, but must also be supported by the participation of employees, and vice versa . This study also indicates that in its theoretical implications, TQM can be applied to non-profit institutions.

scholarly journals Implementasi Total Quality Management dalam Pengelolaan Wakaf di Dompet Dhuafa

2012 ◽  
Vol 12 (1) ◽  
Author(s):  
Sudirman Hasan
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Process Improvement ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Total Quality ◽  
Non Profit ◽  
Product Output

Abstract: The Implementation of Total Quality Management in Waqf Management of the Dompet Dhuafa. This article raises issues about the total quality management (TQM) in waqf management. TQM is a major issue in management, especially for large companies, in a framework to increase the quality of product output and to satisfy customers. TQM nowadays is not only adopted by profit oriented companies but also non-profit institutions. For example, the Dompet Dhuafa has achieved Quality Management System ISO 9001:2008 certification. This article concludes that the implementation of TQM in waqf management of the Dompet Dhuafa is relatively advanced since it gives serious attention to customers, both external dan internal. Similarly with process improvement and total involvement, Dompet Duafa  points to enthusiasm of planned and structured improvement as well as involving all elements of the organization comprehensively.Keywords: waqf, total quality management, waqf managementAbstrak: Implementasi Total Quality Management dalam Pengelolaan Wakaf  di Dompet Dhuafa. Tulisan ini mengangkat isu tentang total quality management (TQM) dalam pengelolaan wakaf. TQM merupakan salah satu terobosan manajemen yang umumnya dilakukan oleh perusahaan besar dalam rangka meningkatkan kualitas produk yang pada muaranya dapat memuaskan konsumen.  TQM tidak hanya diadopsi oleh lembaga-lembaga yang berorientasi pada keuntungan material (profit oriented) namun juga lembaga-lembaga yang berbasis non profit (non-profit oriented). Salah satunya adalah Dompet Dhuafa yang telah berhasil meraih sertifikat Sistem Manajemen Mutu ISO 9001:2008. Tulisan ini menyimpulkan bahwa Implementasi nilai TQM dalam pengelolaan wakaf di Dompet Dhuafa dapat dikatakan relatif maju karena perhatian lembaga ini kepada pelanggan, baik eksternal maupun internal, cukup bagus. Begitu pula dalam hal perbaikan proses dan keterlibatan total, Dompet Dhuafa menunjukkan semangat perbaikan yang terencana dan terstruktur serta melibatkan semua elemen organisasi secara komprehensif.Kata Kunci: wakaf, total quality management, manajemen wakafDOI: 10.15408/ajis.v12i1.983

scholarly journals Perspektif lmplementasi Total Quality Management (TQM) Pada lnstitusi Pendidikan Tinggi

2018 ◽  
Vol 4 (1) ◽  
pp. 73-93
Author(s):  
Slamet Slamet
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Human Resource ◽  
Process Improvement ◽  
Free Market ◽  
Education Institution ◽  
Total Quality ◽  
Student Society

Change of environment having the character of turbulen, bringing impact to institution management, not escape education, hence expected have to can alter orientation having the character of proaktif as influence of change of world recognized with globalization. Institution higher education represent mediator between society as society and input as service user or higher education. Therefore higher education have to pay attention importance of society as according to outcome with requirement of student, society and pay attention the quality of education with Total Quality Management (TQM) approach which during the time used many in the world of business. Reason of ht base is that education institution output will compete in labor market at free market which have been started 2003 year the, where society we will come in contact with world cleft people. Therefore require to be drawn up by human resource to anticipate the emulation, passing going concern process (improvement continous). TQM approach represent approach for the management to build a system which focusing to one who aim to to increase the quality of product (yealded jasa) on an on going basis to reach satisfaction of society. This system work by horizontal entangling all human resource, from top to bottom, extend from upstream to downstream, incluiding input link and of output and also customer.

scholarly journals TOTAL QUALITY MANAGEMENT: CAPAIAN KUALITAS OUTPUT MELALUI SISTEM KONTROL MUTU SEKOLAH

2015 ◽  
Vol 9 (1) ◽  
pp. 79
Author(s):  
Aminatul Zahroh
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Total Quality Management ◽  
Education Quality ◽  
Total Quality ◽  
Parents Education

This paper describes Total Quality Management (TQM) that deescribes how quality would be achieved through control porcess in the education practices.  Quality refers to structured process to improve the outputs. To accomplish standardized quality of an output, all school components are required in a networking involving principals, teachers, students, staffs, and students-parents.  Education quality should serve input and porcess to achieve standardized quality of the output.  Essentially, TQM is a core management to see quality control from process into quality.  

A Field Study of the Effects of Asynchronous Groupware Support on Process Improvement Groups

1997 ◽  
Vol 12 (4) ◽  
pp. 245-259
Author(s):  
Ned Kock ◽  
Robert Mcqueen
Keyword(s):  
Field Study ◽  
Organizational Development ◽  
Process Improvement ◽  
Field Research ◽  
Total Quality ◽  
Negative Effects ◽  
Electronic Messaging ◽  
Process Adoption ◽  
Incremental Process ◽  
Main Change

Process improvement (PI) groups have been among the main change instruments of widely adopted and publicized organizational development approaches such as total quality management and business process re-engineering. Asynchronous groupware tools, such as electronic messaging systems, have found widespread use in organizations yet very little field research exists on how PI groups are affected by such tools. We try to fill this gap with a field study of the effects of asynchronous groupware support on seven PI groups in two New Zealand organizations. Our study indicates that, while not having perceived negative effects on group effectiveness, asynchronous groupware support was perceived as increasing process adoption, hierarchy suppression, departmental heterogeneity and contribution length and decreasing discussion duration, cost and interaction in PI groups. We argue that, based on these findings, the use of asynchronous groupware tools is likely to be beneficial in PI projects, particularly where a large number of PI groups proposing incremental process changes is conducted.

Perubahan Budaya dan Tinjauan Islam terhadap Manajemen Mutu Terpadu Pendidikan Islam di Pondok Pesantren Daar El Manshur

2021 ◽  
Vol 3 (3) ◽  
pp. 319-341
Author(s):  
Ade Salamun ◽  
Maemunah Sa’diyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Cultural Change ◽  
Qualitative Method ◽  
Boarding School ◽  
Boarding Schools ◽  
Total Quality ◽  
Fully Integrated ◽  
Depth Interview

This study aims to provide an overview of the process of cultural change through total quality management in Islamic perspective carried out at Daar El Manshur Islamic Boarding School. The method of the study is qualitative method by using in-depth interview techniques with informants. This research was conducted at the Daar El Manshur Islamic Boarding School, Depok City, West Java. Data analysis was carried out using content analysis with the stages of reducing data, triangulating data, presenting data descriptively, and drawing conclusions/verification. The results showed that cultural change through total quality management at Daar El Manshur Islamic Boarding School was seen from 7 focuses. The focus of planning for Islamic boarding schools is still focused on current conditions. The focus of the organization is participatory by involving all individuals to improve the quality of education and to develop Islamic boarding schools. The focus of control is still in the form of monitoring and supervising each section based on the existing SOP. The focus of communication has been two-way communication. The focus of the decision is still reactive and not based on well planning even though decisions are made based on deliberation and consensus. The focus of functional management has not been fully integrated. The focus of quality management is still reactive because it is still in the stage of finding the best and most suitable method to be applied in Islamic boarding schools. Therefore, the process of cultural change at Daar El Manshur Islamic Boarding School has begun to occur.

scholarly journals Menajemen Mutu Terpadu

2019 ◽  
Author(s):  
Muhammad Abdan Syukra ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Human Resources ◽  
Total Quality Management ◽  
Total Quality ◽  
Institutional Strategy ◽  
Output Quality ◽  
Scientific Approach ◽  
Strategy Planning ◽  
And Training

The concept of Total Quality Management (TQM) at MI Wahid Hasyim has the following characteristics: focus on customers both internal and external customers, has a high obsession with quality, uses a scientific approach to decision making and problem solving, has a long-term commitment, requires teamwork (teamwork), improve processes continuously, organize education and training, provide controlled freedom, have unity of purpose, and the involvement and empowerment of human resources. While the implementation of Integrated Quality Improvement Management in Madrasas includes Quality Strategy Planning (vision, mission, goals, long-term institutional strategy, supervision and evaluation), improving process quality (Curriculum and learning process), improving the quality of Human Resources (HR), improving quality environment, improving service quality, improving output quality.

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

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