scholarly journals A content analysis for government’s and hotels’ response to COVID-19 pandemic in Egypt

2021 ◽  
pp. 146735842110026
Author(s):  
Islam Elbayoumi Salem ◽  
Zakaria Elkhwesky ◽  
Haywantee Ramkissoon
Keyword(s):  
Content Analysis ◽  
Communication Theory ◽  
Community Support ◽  
Financial Policies ◽  
Situational Crisis Communication Theory ◽  
Objective Content ◽  
Egyptian Government ◽  
And Training ◽  
Practical Implications

Drawing on the Situational Crisis Communication theory (SCCT), this study recapitulates the initiatives, practices, and responses of the Egyptian government and chain-managed five-star hotels during the COVID-19 global health pandemic. Subjective and objective content analysis is employed in this study. Subjective content analysis is employed to examine newspapers, magazines, T.V channels, and official pages on Facebook to determine the initiatives and practices adopted by the Egyptian government. Objective content analysis is further used to determine the COVID-19 hospitality practices adopted by 22 chain-managed five-star hotels by examining their official websites. Thematic saturation was attained when observations and analyses exhibited no new themes. Findings indicated that the Egyptian government and chain-managed five-star hotels implemented a number of initiatives and practices focused on financial policies, health and hygiene, workforce and training, marketing, domestic tourism, booking flexibility, cancellation policies, community support, vacations, and contracts. This study contributes to crisis management research by being one of the first studies to explore governments and hotel operations practices and initiatives during the COVID-19 using Egypt as a case study. We discuss the theoretical and practical implications during and post the COVID-19.

“Gatekeeper or Crisis Manager? Coverage of "Lahad Datu" Conflict”

2018 ◽  
Vol 7 (3.21) ◽  
pp. 476
Author(s):  
Manimegalai Ambikapathy ◽  
Hasmah Zanuddin
Keyword(s):  
Content Analysis ◽  
Crisis Communication ◽  
Communication Theory ◽  
Crisis Response ◽  
Problem Solution ◽  
Situational Crisis Communication Theory ◽  
Independent Variables ◽  
Quantitative Content ◽  
Security Personnel ◽  
Independent Variable

Lahad Datu conflict also known as “Sabah standoff” conflict, is unforgettable tragedies until killed about 10 of Malaysian security personnel and impacted economic, social and emotion of citizens especially at Lahad Datu, Sabah. The objective of this research is to examine the portrayal of solution from Malaysian Government for the “Lahad Datu Crisis” through newspaper framing in Malaysian mainstream newspapers namely Utusan Malaysia, The Star, Sin Chew and Nanban daily. The measurement for the crisis response will be measure through few independent variables such as category of “Lahad Datu” news; between problem, solution, people or neutral category. The following independent variable is through the slants of news; whether news is slanted in positive, negative or neutral slant. With the assistance of “Situational Crisis Communication Theory”, this research employed a systematic quantitative content analysis to gather the data. Finding revealed that, category of solution appeared most in Utusan Malaysia, The Star, Sin Chew and Nanban daily and news in positive slants were covered in all the selected dailies. In providing responses for the crisis, Justification and Concern crisis response portrayed most, however, through Kruskal Wallis test, data found that The Star and Utusan Malaysia portrayed most of the Justification and Concern responses compare to Sin Chew daily and Nanban daily.  

scholarly journals In-Company Training In Tourism: The Case of the Domotel Hotels and Resorts

2016 ◽  
Vol 6 (2) ◽  
pp. 30
Author(s):  
Vasiliki Brinia ◽  
Klepkou Chryssi-Alexandra
Keyword(s):  
Content Analysis ◽  
Performance Improvement ◽  
Education And Training ◽  
Labor Standards ◽  
Continuous Training ◽  
Organization And Management ◽  
Tourism Sector ◽  
And Training

The purpose of this research is to investigate the DOMOTEL group of companies, on planning, organization and management of the Domotel internal academy programs as well as the results of the in-company training. The type of this research is the case study, and the data have been processed by the method of content analysis. It was found that the in-house Domotel Academy programs are designed, organized and evaluated through specific procedures. The education and training of employees is under the responsibility of the company whose aim and purpose is the continuous training of the workforce, the performance improvement and the compliance with the labor standards of the Domotel group of companies which consequently will lead to profitability. The originality of the research lies in the fact that the research in the tourism sector which engages the in-company training is little. 

scholarly journals Legal Regulations for Advertising Vocational Education and Training Services: Case Study of Lithuania

2018 ◽  
Vol 14 (22) ◽  
pp. 202
Author(s):  
Vidmantas Tutlys ◽  
Genute Gedviliene ◽  
Skaiste Vaiciukyniene
Keyword(s):  
Content Analysis ◽  
Vocational Education ◽  
Qualitative Content Analysis ◽  
Education And Training ◽  
Communication Process ◽  
Vocational Education And Training ◽  
Web Pages ◽  
Good Market ◽  
And Training

The European Commission’s Europe 2020 strategy calls for the enhancement the attractiveness of vocational education and training. This article aims to disclose and critically discuss the requirements defined in legislation of Lithuania for advertising VET services with reference to the context of the improvement of the VET image in society. It seeks to determine the requirements stipulated in legislation of Lithuania for advertising VET services and to evaluate the information on admissions to institutions of vocational education and training on their web pages according to the criterion of truthfulness of advertising. The article may be useful for professionals who work or will work with marketing communication in the future. It can be used as a manual of how to inform customers about VET services properly. The methods applied in this research are content analysis of scientific literature and legal documents, linguistic, comparative, systematic and logical interpretation methods of law, and a qualitative content analysis used for the case study. The content of the training service and not the subjective image is the actual marketing object, because the content provides an advantage that ensures good market positions in increasingly competitive market of VET provision. The image of initial vocational education is determined not so much by the actions of society, but by the vocational training systems themselves, or more specifically by the targeted efforts of its participants to improve the quality of initial vocational education, responding to the public challenges and communicating this message to the interested audiences in the communication process.

scholarly journals Global fashion retailers’ responses to external and internal crises during the COVID-19 pandemic

2021 ◽  
Vol 8 (1) ◽  
Author(s):  
Sanghee Kim ◽  
Hongjoo Woo
Keyword(s):  
Corporate Social Responsibility ◽  
Crisis Communication ◽  
Communication Theory ◽  
Factory Workers ◽  
Situational Crisis Communication Theory ◽  
Secondary Sources ◽  
Garment Workers ◽  
The Media ◽  
Corporate Social

AbstractDuring the COVID-19 pandemic crisis, the media reported different kinds of issues that global fashion retailers face. They had to unexpectedly dismiss garment workers and employees internally, while they had to perform CSR practices for their suffering communities externally. The purpose of this study is to investigate how global fashion retailers responded to these external and internal crises during the pandemic through a case study. Based on corporate social responsibility (CSR) contribution types and the Situational Crisis Communication Theory (SCCT), various secondary sources which are related to three selected global fashion retailers’ (Zara, H&M, and Uniqlo) responses to external and internal crises during the pandemic are analyzed. The findings indicate that global fashion retailers showed some different approaches in their responses to external and internal crises during the pandemic. Externally, all of them practiced CSR by providing monetary and in-kind contributions to the society. However, toward the internal issues related to their factory workers and employees, some of them denied or diminished the problems that had been raised, while all of them attempted to make a deal with the parties who had been affected. The results of this study propose an agenda to discuss global fashion retailers’ responsibilities during the pandemic, as well as to inform fashion retailers of how leading retailers have responded to the crises.

Relevance of disaster awareness factors and evacuation experiment without emergency alarm: fire case study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Akbar Adhiutama ◽  
Rony Darmawan ◽  
Shimaditya Nuraeni ◽  
Noorhan Firdaus Pambudi ◽  
Nur Budi Mulyono
Keyword(s):  
Disaster Response ◽  
Questionnaire Study ◽  
Content Type ◽  
Practical Action ◽  
Fire Disaster ◽  
And Training ◽  
Practical Implications ◽  
Evacuation Experiment ◽  
Campus Building

PurposeThe lack of studies about the relevance of disaster awareness factors and disaster evacuation as a part of disaster responses especially for fire cases in an academic environment in Indonesia has triggered this study to explore the disaster awareness factors and evacuation experiment without emergency alarm for case study students in the classroom. The relevance of disaster awareness factors in transforming into practical action and decision in a disaster evacuation need to be examined to study the relevance of both phases in disaster.Design/methodology/approachThis research conducted a quantitative approach by studying questionnaires from 162 respondents collectively divided into five groups to examine the student disaster awareness factors randomly from those groups. The qualitative approach was implemented through the evacuation experiments that were conducted twice to analyze the disaster evacuation performance. The analysis for the relevance is conducted by comparing the result of the questionnaire study and the evacuation experiment.FindingsAccording to the questionnaire study, generally, the students are highly confident with their hazard knowledge in disaster awareness except that half of them are doubtful about appropriate steps in a disaster. The experiment without explosive sound showed that they have slower responses in the critical moment of evacuation. The response in the experiments showed relevance with several disaster awareness factorsResearch limitations/implicationsThis study has explored the relevance of disaster awareness factors with disaster response in a campus building. In the part of reducing risk during fire disaster, this research shows the importance of social interaction and hazard knowledge during the disaster.Practical implicationsThe improvement of disaster evacuation procedures and training in a campus building is mandatory to reduce disaster risk based on the relevance of disaster awareness factors and disaster response in this study.Originality/valueThis study measures the relevance of disaster awareness factors performance of the students by comparing it to their actions and decisions in an experimental setting of fire building. The disaster awareness factor performance was measured by a questionnaire survey while the experiments were deployed to observe the performance of their actions and decisions during evacuation as part of the disaster response phase.

How the Interplay of Consumer-Brand Identification and Crises Influences the Effectiveness of Corporate Response Strategies

2020 ◽  
pp. 232948841989822
Author(s):  
Liang Ma
Keyword(s):  
Crisis Communication ◽  
Communication Theory ◽  
The Self ◽  
Brand Identification ◽  
Online Experiment ◽  
Corporate Response ◽  
Situational Crisis Communication Theory ◽  
Response Strategies ◽  
Consumer Reactions ◽  
Practical Implications

Consumer-brand identification (CBI) establishes when consumers use the defining attributes of a brand to define themselves. This study examines whether and how CBI influences the effectiveness of corporate response strategies suggested by the situational crisis communication theory in preventable crises and whether this influence is moderated by a threat to the self-defining attributes shared between consumers and a brand. A total of 868 consumers of two brands took part in an online experiment. CBI increases the effectiveness of corporate response strategies at mitigating negative consumer reactions. Response strategies are even more effective when a crisis does not threaten the shared defining attributes. Additionally, compensation is the strategy that really reduces consumers’ negative reactions, instead of apology strategy. More theoretical and practical implications were discussed.

Online Health Communities and Health Literacy

2012 ◽  
pp. 180-196 ◽  
Author(s):  
Erin Willis ◽  
Ye Wang ◽  
Shelly Rodgers
Keyword(s):  
Weight Loss ◽  
Content Analysis ◽  
Health Literacy ◽  
The Other ◽  
Online Health Communities ◽  
The Third ◽  
Health Communities ◽  
The Biggest Loser ◽  
Practical Implications

The purpose of the chapter is to define health literacy and e-health literacy in the context of online health communities (OHCs). The chapter has three sections. The first section defines and discusses features of OHCs. The second section defines health literacy and e-health literacy, including domains of health literacy, which, as the authors argue, is necessary for a greater understanding of health literacy and OHCs. The third section applies the health literacy domains using The Biggest Loser League weight-loss OHC as a case study. A content analysis of posts was conducted between September 1, 2009 and December 31, 2009. Domains of health literacy were coded. Results show that functional literacy and interactive literacy were present in the OHC discussions to a greater degree than any of the other health literacy domains examined. Results are discussed in light of health literacy and e-health literacy, and practical implications of OHCs are explored.

scholarly journals Child trafficking crime and means of fighting it: Egypt as a case study

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Suzi Mohamed Rashad
Keyword(s):  
Social Economic ◽  
Research Paper ◽  
The State ◽  
Decision Makers ◽  
Case Study Method ◽  
Child Trafficking ◽  
Content Type ◽  
Egyptian Government ◽  
Practical Implications

Purpose This paper aims to explore the factors leading to the phenomenon of child trafficking in Egypt, how deeply it runs through the Egyptian society and evaluate the state’s efforts to combat it. Design/methodology/approach This research paper uses a case study method applied to the phenomenon of child trafficking in the Arab Republic of Egypt, and how the State is fighting it. The general policy approach is also used to clarify the State’s plans, programs and legislation in addressing the phenomenon of child trafficking, evaluate those policies and analyze the international documents. Findings The research paper concluded that child trafficking in Egypt represents a serious phenomenon, which stems from social, economic and cultural reasons. Even though the Egyptian Government exerts relentless efforts to fight this crime, all attempts have proven insufficient due to the lack of coordination between the concerned parties and low funds, in addition to the feeble services offered to the victims. Practical implications This study sheds light on a very perilous phenomenon in the Egyptian society; an international one with intricate magnitudes, upon which the State must concentrate more and eradicate it. Originality/value The study contributes to drawing the attention of decision makers in Egypt to the dangers of this phenomenon, and to the points of strength and weaknesses of the government’s efforts against it.

Discovering inspiring teaching: immersive models of staff development

2014 ◽  
Vol 22 (3) ◽  
pp. 240-254 ◽  
Author(s):  
Claire Hennessy ◽  
Gill Adams ◽  
Elizabeth Mahon ◽  
Sarah Nixon ◽  
Andrea Pratt ◽  
...  
Keyword(s):  
Staff Development ◽  
Teaching And Learning ◽  
Positive Impact ◽  
Teaching Staff ◽  
Content Type ◽  
Descriptive Case Study ◽  
And Training ◽  
Practical Implications ◽  
Staff Practice

Purpose – The purpose of this paper is to outline an innovative method of delivering staff development in an higher education (HE) setting. The paper evaluates the processes behind the “Focus on Inspiring Teaching” week and outlines its initial impact on staff. Design/methodology/approach – This is a descriptive case study which highlights how an immersive staff development event can be used to enable HE teaching practitioners to utilise more inspiring approaches to teaching and learning. The paper draws on questionnaire evaluations (n = 43). Findings – The paper highlights how staff development events can be used to foster communities of practice for teaching staff. For this to be successful, staff needs to be committed to reflecting on their own practice and be sufficiently engaged to partake actively of staff development events. By establishing these communities, inspiring practice in teaching can be developed with successful outcomes. The paper outlines a model for staff development which could be established in other HE settings. Practical implications – Immersive staff development events are effective in achieving sustainable impact. To achieve success effective leadership and a team of committed teaching staff are needed. Success was also fostered by not making sessions compulsory whereby the staff could opt in for sessions to fit around teaching schedules. Originality/value – This paper will be of interest to those working in staff development and training and academic managers. It indicates how immersive staff development can have a positive impact on staff practice to bring about improvements to the student experience.

Balancing between thick and thin regional identities

2014 ◽  
Vol 7 (2) ◽  
pp. 126-140 ◽  
Author(s):  
Henk Hofstede
Keyword(s):  
Content Analysis ◽  
The Netherlands ◽  
Design Methodology ◽  
Integrative Analysis ◽  
Content Type ◽  
The Past ◽  
Hybrid Nature ◽  
Thin Elements ◽  
Practical Implications

Purpose – The aim of this paper is to assess the thinning notion in a case study while acknowledging the hybrid nature of regional identities with the past. In The Netherlands, a process can be observed in which regions actively claim their uniqueness to ensure their development and relevance. It seems that regions adopt similar modern labels in their regional marketing, suggesting a so-called thinning of identities away from traditional thick identities. Design/methodology/approach – The paper is based on a content analysis of promotional texts and interviews with politicians to analyse the context, aims and perceptions of the regional marketing. It stresses an approach which sees identities as balanced between the present and the past. Findings – In line with the thinning notion, this case study shows indeed a creation of new thin elements and an exclusion of traditional thick elements in the regional marketing. However, it was also found that the marketing entails creative links between both characteristics, which suggest a tempering of the thinning notion. Practical implications – The results show that linking traditional with utilitarian elements might capacitate traditional regions to allocate the resources for regional marketing more effectively. Originality/value – Despite the fact that studies acknowledge identities as neither thick nor thin, the thinning notion seems to examine both elements as a dichotomy within regions, which does not follow the nature of identities as interconnected in time. Then, the value of this study must be found in the way it goes behind such a dichotomy by presenting an integrative analysis of thin and thick characteristics.

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