Customers’ Current Preferences in E-commerce and Possible Dominance of Social Media Marketplace in the Industry

Author(s):  
Lasha Tchelidze

Technological advancement and internet development have significantly contributed to more comfortable and innovative services. The e-commerce industry has become tough and full of competition. Technologies and the internet reduce barriers of penetration into new markets. Social media, which is a vivid example of internet development, has already penetrated the e-commerce industry. However, the business environment is rapidly changing and requires constant analysis to anticipate prospective threats or opportunities. Therefore, this paper refers to the analysis of customers’ current preferences. Questionnaires were distributed to 83 participants to analyze preferences and to evaluate possible dominance of “Facebook Marketplace” in the e-commerce industry. According to the results, provision of high protection is overly required. Online sales network should act as an intermediary, in order to provide refund guarantees an official verification, which is not provided by ‘Facebook Marketplace”. The survey was conducted in a country were “Facebook Marketplace” was not available, and it was impossible to identify practical challenges of the marketplace.

2020 ◽  
Vol 4 (2) ◽  
Author(s):  
Anastasia Elemonie

Social media is important nowadays. With the development of technology today, most people want their needs to be fulfilled in an instant. Speed is the key in most cases. In this era all media gets digitized, the Internet also becomes the mode of carriage for all other media, meaning a lot of information is available on the internet. In today’s competitive business environment, under pressure from the digital revolution, the corporate brand with its identity, image, and reputation becomes the center of gravity for valuable and durable relationships between the firm and all interested parties. The researcher has chosen qualitative data for designing this research. Focus of this research it is aimed to understand the social media that has been used by Cathay Pacific Airways to shape its corporate image in the eyes of public. The analysis shows that the active promotion activities through social media has a big influence in the formation of the expected company image. The use of social media as one of the strategies that Cathay Pacific uses as a means of communication can increase customer engagement. Keywords: Corporate Communication; Corporate Image; Social Media; Perception; Airlines.


2021 ◽  
Vol 2 (3) ◽  
pp. 83-88
Author(s):  
Deden Rudiansyah

Community Service is one of the Tri Dharma of Higher Education, especially at Garut University, it is hoped that with this community service the existence of universities can contribute to the development of scientific application to the community. In the current era of technology, which requires all small industry players to improve their abilities in the field of communication and information technology, currently internet-based technology creates a business environment that is no longer concerned with time and distance. The implementation of sales education through social media is a service to the community with the aim of helping the Sabilulungan Women's Farmers' Demplot Group to increase sales and income so that the Demplot Farmers' Group can survive in today's business competition. The activity method in community service uses a technique of delivering material verbally to the participants, this community service has a background problem because agricultural products from the Demonstration Farmer Group still sell conventional products and have not made good use of online sales using social media and e-commerce platforms. The results of the research carried out were able to innovate marketing which was originally conventional into marketing that utilizes technological developments, namely by conducting electronic marketing by utilizing social media and E-commerce platforms as sales media.


Author(s):  
Saurabh Kumar Dixit

Due to its intangible nature, hospitality business finds it difficult to market its services. Past customer experiences are one of the best strategies that allow some quantification of the quality of the product. Word of mouth has been a key part of every effective marketing strategy for hospitality businesses. It is widely recognized that word of mouth, both positive and negative, has the potential to influence customer purchase decisions. With the technological advancement, the internet has been widely applied in various areas in the hospitality industry. Social media and the growth of web 2.0 have enabled word of mouth to be shared amongst millions of potential customers, one therefore can argue that electronic word of mouth (eWOM) has been the successor of the traditional word of mouth. Therefore, traditional Word-of-Mouth, which spread from person to person vocally has been replaced gradually by electronic Word-of-Mouth (eWOM). A growing trust on eWOM for making choices about hospitality products prompted the author to work on the present chapter.


Author(s):  
Melani Quintania ◽  
Resa Nurlaela Anwar ◽  
Ellena Nurfazria Handayani ◽  
Firsan Nova

The purpose of this study is to provide training in the form of skills in building online-based businesses. In simple terms, the activity trains participants on how to market a product using the internet as the main capital. This online business training consists of three parts, namely providing material about business online, the direct practice of creating an account and using social media Instagram and marketplaces, and creating persuasive messages in order to attract buying interest. The results of this study are quite good. Housewives at Saung Singgah TPU Pondok Kopi, who participated in this training, we're able to understand the online business well, were able to create accounts on social media Instagram and the marketplace as a means of online sales quite well even though there were still mothers in making persuasive messages. -Mothers who have not been able to and have not been able to make good persuasive messages. It is hoped that the sustainability of this activity will provide deeper knowledge and insights about online-based businesses through social media and marketplaces.


2019 ◽  
Vol 9 (1) ◽  
pp. 1 ◽  
Author(s):  
Muzayyin Ahyar ◽  
Alfitri Alfitri

The great Islamic mass rally which well known as “Aksi Bela Islam (Defending Islam action) 212” in Indonesia has always been claimed as the triumph of Islamic activism. This action continue to be voiced through social media such as Facebook, Twitter, Instagram, and so forth with the jargon “ 212 spirit “. The voluminous actions of “Aksi Bela Islam 212” sound like an authoritative propaganda jargon which are exhaled to spread the Islamic identity through the internet. Along with the proliferation of online Islamic activism, some major questions emerge about: (1) whether online religious discourse is an authoritative source that gives Muslim society an authority in religious propaganda; (2) to what extent the proliferation of online Islamic activism has shaped the new Islamic propaganda authority? The objective of this article is to examine the discourse of Islamic activism in the online public sphere which makes the internet and online social media as a new vehicle in the transformation of traditional-modern Islamic propaganda authority for technologically literate generation. The article highlights some transformations of traditional religious propaganda authority to the new one which appropriated with the technological advancement. Using political sociology approach, this article will maps an Islamic online activism, which is termed as Islamic clicktivism, and its relation to the religious propaganda authority. The finding of this article reveals that Islamic clicktivism can be an authoritative method in shaping religious and political discourses. Finally, this article argues that Islamic social movement in the millennial age – especially in the post 212 movement – has consistency to play a role in political contestation through the Islamic clicktivism. Gerakan aksi masal Islam yang dikenal dengan Aksi Bela Islam di Indonesia selalu diklaim sebagai kemenangan aktivisme Islam. Menyusul Aksi Bela Islam dalam ranah gerakan sosial, wacana serupa juga disuarakan melalui gerakan aktivisme secara daring yang disebarkan melalui berbagai media social seperti Facebook, Twitter dan Istagram dengan jargo “spirit 212”. Aksi berjilid-jilid dari Aksi Bela Islam ini terdengan seakan menjadi jargon propaganda otoritatif yang dihembuskan untuk menyebarkan identitas Islam melalui internet. Seiring dengan fenomena proliferasi gerakan-gerakan Islam daring tersebut, beberapa pertanyaan muncul: pertama, apakah diskursus keagamaan daring menjadi sumber otoritatif yang memberikan otoritas kepada masyarkat Muslim dalam hal propaganda agama? Kedua, sejauh mana proliferasi aktivisme Islam daring membentuk otoritas propaganda keagamaan baru? Sasaran dari artikel ini adalah menguji wacana aktivisme Islam di ruang public daring yang menjadikan internet dan media social daring sebagai kendaraan baru dalam transformasi otoritas propaganda keagamaan dari tradisional ke modern bagi kalangan melek milenial yang melek teknologi. Artikel ini menyoroti beberapa trasnformasi propaganda keagamaan tradisional menuju modern yang disesuaikan dengan perkembangan teknologi. Dengan menggunakan pendekatan sosiologi-politik, artikel ini memetakan aktivisme Islam daring, yang diistilahkan dengan Islamic clicktivism, dan hubungannnya dengan otoritas propaganda keagamaan. Temuan artikel ini menunjukkan bahwa kliktifisme Islam dapat menjadi metode otoritatif dalam membentuk wacana keagamaan dan politik sekaligus. Pada akhirnya artikel ini menegaskan bahwa gerakan social Islam di era milenial – khususnya pasca gerakan 212 –secara konsisten mengambil peran dalam kontestasi politik identitas dengan menggunakan kliktifisme Islam.


2019 ◽  
Vol 10 (2) ◽  
pp. 42-50 ◽  
Author(s):  
Martin Húdik ◽  
Gabriel Koman ◽  
Jorma Jaakko Imppola ◽  
Josef Vodák

Abstract The article discusses the use of Internet of Things (hereinafter as IoT) solutions in the social and business environment to support managerial decision-making in Smart businesses. The paper key objective is to assess the rate of increasing technological advancement of the IoT which already affects us all, so it is not possible to talk about the IoT as a matter of the future. Currently, modern technologies provide specific level of digitization of business processes. Due to the penetration of information and communication technologies (hereinafter as ICT) in all areas of social life and business processes, it is possible to implement decisions on product production based on customer needs and requirements. This trend is mainly due to technological advances in ICT and the Internet. Thanks to the internet and the phenomenon called Internet of Things, it is possible to achieve higher profits and improve the quality of life in society. The manuscript main findings can be summarized through a statement that all the businesses try to implement the concept of IoT in their processes, and thus they become smart businesses. Thanks to IoT, businesses can quickly process data and distribute the results to responsible people for decision-making in the enterprise.


Author(s):  
Dr. K C Prashanth ◽  
Dr. Veena M

Businesses are taking multifold strides as time passes by, which may be due to the range of opportunities offered by the internet and other technologies. The new technologies have provided marketers with new ways of promoting their products or services to the customers. The paper dodges the traditional marketing media with the new ones and looks at marketing tools which can be used to create a successful e-marketing strategy. The paper also tried to analyse different e-marketing mediums using Porter’s 5 forces and SWOT (strengths, weaknesses, opportunities and threats) analysis. KEYWORDS—e-business, e-marketing, strategy, digital marketing, social media, Porter’s 5 forces, SWOT analysis


Author(s):  
Constantinos Nicolaou

This chapter will cover development of business from and through the internet and social media. The aim of the chapter, which was set from the beginning, was twofold. The primary aim was (1) to explain the role of the effective usage of social media in the business environment and (2) to prove effective professional use-based communication process from and through audiovisual media technologies and, secondly, to become an important guide, but also a list of (new) strategic tactics and practices from and through the internet and social media, while providing a rich bibliography through literature (from theory to practice) and historical elements as a source of further study. The modern age is constantly changing, and there will always be room for improvement.


2018 ◽  
Vol 6 (1) ◽  
pp. 60
Author(s):  
Ranny Rastati

In 2017 the majority of internet users are 19-34 years old or 49.52% (APJI, 2017). Almost half of the internet users in Indonesia are digital natives who were born after 1980: Generation Y (1980-1995) and Generation Z (1996-2009). This research will be focused on Generation Z as the true generation of the internet. Generation Z was born when the internet is available, a contrast to Generation Y who is still experiencing the transition of the internet. The purpose of this research is to find an effective way of providing information about media literacy to Generation Z. Through descriptive qualitative, the study was conducted with in-depth interview and observation toward 12 university students in Jakarta. The results showed that there are four effective ways of providing information about media literacy which is i) videos distributed to social media such as Youtube and Instagram, ii) interesting memes in communicative style, iii) through selebgram or micro-celebrity in Instagram who is consider as a role model and have a positive image, and iv) roadside billboards. Another interesting finding is that male informants tend to like media literacy information through videos and memes, while female informants prefer campaigns conducted by positive image selebgram and billboard. AbstrakPada tahun 2017 pengguna internet di Indonesia mayoritas berusia 19-34 tahun yaitu sebanyak 49,52% (APJI, 2017). Dari data tersebut terlihat bahwa hampir sebagian pengguna internet di Indonesia adalah digital natives atau penutur asli teknologi digital yaitu orang-orang yang lahir setelah tahun 1980: Generasi Y (1980-1995) dan Generasi Z (1996-2009). Penelitian ini akan difokuskan kepada Generasi Z karena mereka dianggap sebagai sebenar-benarnya generasi internet. Generasi Z lahir saat teknologi tersebut sudah tersedia, berbeda dengan Generasi Y yang masih mengalami transisi teknologi hingga menuju internet. Tujuan penelitian ini adalah mencari tahu cara yang efektif dalam memberikan informasi mengenai media literasi kepada generasi Z. Metode yang digunakan adalah deskriptif kualitatif dengan observasi dan wawancara mendalam. Informan berjumlah 12 orang mahasiswa di Jakarta. Hasil penelitian menunjukkan bahwa ada empat cara yang efektif dalam memberikan informasi mengenai media literasi yaitu i) video yang disebarkan ke media sosial seperti Youtube dan Instagram, ii) meme menarik dengan bahasa yang mudah dimengerti, iii) melalui selebgram yang menjadi panutan dan berimage positif, dan iv) papan iklan di pinggir jalan. Temuan menarik lainnya adalah informan laki-laki cenderung menyukai informasi media literasi melalui video dan meme yang disebarkan ke media sosial, sementara perempuan lebih menyukai kampanye yang dilakukan oleh selebgram berimage positif dan papan iklan.


2019 ◽  
Vol 21 (2) ◽  
Author(s):  
Zuni Rusviana ◽  
Adi Suliantoro

Internet development causes the formation of a new world, every individual has the right and ability to interact with everyone who can prevent him. Perfect globalization connects the entire digital community, one of which is a business sector called E-COMMERCE.E-COMMERCE has a difference from conventional sale and purchase agreements and brings different legal consequences and there are also some problems that are not yet commonly describedthis is a problem that is not immediately anticipated to cause problems in the future. Based on the description, the research is carried out with the title: “SALE AND PURCHASE AGREEMENT VIA INTERNET E-COMMERCE IN TERMS OF CIVIL LAW ASPECTS”.                The formulation of the problem in this study is: (1) What is the validity of the SELLING BUY agreement through the internet if it is involved with Article 1320 of the Civil Code? (2) What is the legal consequence if there is a default in the purchase agreement through the internet (E-COMMERCE)? (3) Solution if there is a default in buying transactions through the internet (E-COMMERCE)? The method used is a normative juridical approach. To approach the problem in this study the author uses descriptive analytical research specifications. Data collection uses secondary data. The method of presenting data in this study was carried out in a descriptive manner. The analysis used in this sketch is qualitative descriptive.             The results of the study indicate: (1) The validity of the agreement through the internet must have the same validity as the agreement that can be proven and in accordance with the provisions in Article 1320 BW. (2) The legal consequences of wanprestasi are compensation. the wanprestasi can be in the form of agreement fulfillment, contract fulfillment and compensation, ordinary compensation, cancellation of the agreement.(3) Solution if there is a wanprestasi in the sale and purchase agreement through: Litigation, Non Litigation, online site (kredibel.co.id, lapor.go.id, cek rekening.id), report directly to the police station and report to the bank.


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