scholarly journals PUBLIC MANAGEMENT OF ADMINISTRATIVE SERVICES

2020 ◽  
pp. 163-173
Author(s):  
Yu. Opanasiuk ◽  
Ya. Romanchenko
Keyword(s):  
Local Governments ◽  
Consumer Satisfaction ◽  
Public Services ◽  
Current System ◽  
The State ◽  
Electronic Government ◽  
Business Climate ◽  
New Paradigm ◽  
Administrative Services ◽  
The People

In modern conditions of public policy reform in all spheres of activity there is a need to re-evaluate the mechanisms of public services. With the advent of a new paradigm of state service to the people, the principles of public services are changing. In democracies, public services are consumer-oriented. Administrative and territorial reform is based on the European experience, so today the concept of providing administrative services from "statehood" to "serving the people of Ukraine" has been completely changed. This concept provides a customeroriented approach to the provision of services and the work of state and municipal bodies. Services are provided on the same principle as in private institutions, because the state now also competes for the consumer. The service idea of the development of the system of public administration is based on the classical economic scheme: "producer of services - consumer". The sustainability and legitimacy of public institutions is related to the quality of modeling, identifying and realizing individual and group interests and needs. The purpose of such a model of management is consumer satisfaction. Responsibility for safety and livelihood rests with the country, which must ensure that the interests and needs of the individual and their groups are met. The article considers the theoretical foundations of providing administrative services at both the state and municipal levels. The experience of foreign countries in the field of administrative services is considered and the main directions that should be introduced into the Ukrainian experience are selected. The concept of administrative service is defined and their classification is given. The key principles of providing administrative services are considered, the range of subjects entrusted with the functions of providing administrative services is determined. When evaluating the current system of providing administrative services, the authors describe in detail the algorithm for providing services by CNAP specialists. A perspective model of functioning of the Centers for providing administrative services is offered. The directions of improvement of the mechanism of management of administrative services by means of electronic government are revealed. On the example of Sumy region, the methods of providing services in the Centers for providing administrative services are analyzed, the main disadvantages and advantages of their functioning are highlighted. One of the ways to improve the provision of administrative services is the introduction of electronic services. Improving the efficiency of providing administrative services by e-government for businesses or citizens, will increase the effectiveness of local governments and public authorities, reduce the risk of corruption in the provision of administrative services and improve the business climate, competitiveness and investment attractiveness of the state.

scholarly journals Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

2021 ◽  
Vol 11 (4) ◽  
pp. 143
Author(s):  
Viera Papcunová ◽  
Roman Vavrek ◽  
Marek Dvořák
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Slovak Republic ◽  
The State ◽  
Main Role ◽  
The Public ◽  
State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

scholarly journals Konstruksi Sosial pada Pedagang Tradisional dalam Menghadapi Era Kompetisi Perdagangan Bebas

2019 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Beni Dwi Komara ◽  
Agus Prasetya
Keyword(s):  
Local Governments ◽  
Data Retrieval ◽  
The State ◽  
Social Reconstruction ◽  
Traditional Markets ◽  
The People ◽  
Social Insecurity ◽  
Regional Elections ◽  
The Impact ◽  
Depth Interviews

Article 33 of the 1945 Constitution aspires to the Indonesian economy being managed by the state with the aim of the prosperity of the Indonesian people. But the fact is that prosperity is only enjoyed by certain people and certain groups because the economy is only controlled by those who are only a small part of the Indonesian people. The growth of super markets, modern retail stores such as IndoMart, AlfaMart in all corners of the country, both villages and cities, has displaced traditional markets and caused traditional traders to go out of business. This is a violation of the constitution and must be stopped. Traditional traders are populist economic actors in the economic system, so the state must not commit arbitrariness, such as allowing competition, unhealthy competition between traditional traders and modern retail traders. This study aims: a). Knowing the need for social construction to traditional traders, b). what is the impact of the presence of modern retailers on traditional markets, c). the response of traditional traders to the mushrooming of IndoMart and AlfaMart, d). How should the local government protect Traditional market traders. This study uses a qualitative approach, with its social paradigm of social definition. Data retrieval through in-depth interviews, observation, documentation, while data analysis uses Interactive Miles and Hubermann Models. The results of the study show that it was necessary to do "Social Reconstruction" to traditional traders. The presence of modern markets has resulted in declining sales levels, the flight of buyers from the “Sleko” market, “Besar” market, and other traditional markets. This condition creates an "economic shock" for traditional traders because they felt their territory is "robbed" by traders who have large capital. If this condition is left uncontrolled, it would create social insecurity, namely traders become unemployed, beggars, which shall trigger an increase in crime rates. Local governments must act quickly by doing "Social Trader Reconstruction Traditional". A policy that was oriented to the economy of the people to revive traditional markets and allow traditional traders to resell. Don't treat people only become social objects! Economy, politics of politicians and regional governments at certain times such as the regional elections and the presidential election

scholarly journals Z PROBLEMATYKI PRZEKSZTAŁCENIA PRAWA UŻYTKOWANIA WIECZYSTEGO W PRAWO WŁASNOŚCI

2017 ◽  
Vol 3 (2) ◽  
pp. 63
Author(s):  
Adam Brzozowski
Keyword(s):  
Local Governments ◽  
Current System ◽  
Common Knowledge ◽  
Rational Solution ◽  
Status Quo ◽  
The State ◽  
Property Right ◽  
Special Cases ◽  
The Status ◽  
The Right

From the Problems of a Transformation from Perpetual Usufruct to Property RightSummaryAn analysis of a normative state and a practice of a conduct of legal transactions with reference to legal regulations of perpetual usufruct and also of a transformation of this right into property right permits a statement that in Polish Law there came into being a system of norms completely unintelligible, excessively complicated, internally contradictory, bureaucratic and too costly for the national budget, local governments and perpetual usufructuaries. The primary cause of the status quo was the lack of a clearly defined objective at which the legislator was aiming. Expediency was implemented at the expense of system principles. It led to interventions of the Constitutional Tribunal. The legislator hedged, made successive provisions not only internally contradictory but also arousing new doubts as to their compliance with the Constitution of the Republic of Poland.It seems that the only rational solution of the status quo is to forego the right of perpetual usufruct by enfranchising perpetual usufructuaries. However, it has to be a regulation based on foundations completely different than these hitherto existing.The transformation should cover all perpetual usufructuaries, regardless of the mode and the time of their acquisition of this right, and should ensue ex lege. This would result in a significant simplification of a construction of the transformation. Given a tremendous interest of perpetual usufructuaries in the transformation, it would significantly reduce the amount of office labour and attendant costs incurred by them. At the same time affranchisement would become universal. Further simplification and lowering costs of transformation would require that entries in mortgage registers should be evidenced ex officio at the time of the first transaction relating to a given mortgage register. Since affranchisement in a discussed mode would cover all perpetual usufructuaries ex lege, it would be obvious that persons evidenced in a register as perpetual usufructuaries are property owners until a new entry is made.There should be no exception from the basic principle of universality of affranchisement of perpetual usufructuaries. It has to be assumed that land charged with perpetual usufruct has not been indispensable for the hitherto existing owner (the State Treasury, local government units) in order to perform their basic tasks. In special cases these units may employ an expropriation.The most difficult problem of the hitherto existing regulations faced has been the question of compensation due to hitherto owners from the fact of a loss of ownership as a result of a transformation. I propose to regulate these settlements in such a way that an enfranchised perpetual usufructuary should be charged with such performances as he was charged with hitherto as a perpetual usufructuary. In other words: he would be charged with an obligation to pay annuity during a period for which he has been granted, the right to perpetual usufruct, transformed into property right. In exchange for a performance, which in any case he would have to provide as per agreement, the former perpetual usufructuary would obtain a better right - property right. According to the proposition under discussion, the regulation would have a system character, in a long-term it would allow to effect such a reform of public finances that hitherto existing owners could perform their assigned tasks financing them from performances of a tribute type, and not from perpetual usufruct. One would have to consider the advisability of maintaining in force the principles of determining an amount of an annuity. It seems that instead of the current system (expensive and inefficient) there should be introduced a principle of a yearly raising of annuity according to a rate of inflation.It’s common knowledge that appreciable part of immovables of the State Treasury and municipal immovables originate from different kinds of „expropriations” carried out in the period of PRL [People’s Republic of Poland]. To secure claims of former owners I propose to create a special fund, meant for indemnities satisfying these claims, from obligatory written off amounts gained from receipts from former perpetual usufructuaries.

Designing a CRM-Based E-Government Usability Services Framework

2011 ◽  
pp. 57-77 ◽  
Author(s):  
C. Chang
Keyword(s):  
Web Sites ◽  
Evaluation System ◽  
Public Services ◽  
Relationship Management ◽  
Electronic Government ◽  
Government Information ◽  
New Paradigm ◽  
Government Web Sites ◽  
The Government ◽  
The Relationship

The “electronic government” movement has swept across most countries in the last decade. This movement represents a new paradigm for public services. As we know, traditional public services may be improved in many ways by the Internet. According to the literature reviewed, we found many studies were only focused on how to technically establish Web sites that allow citizens appropriate access to government information. However, few studies paid attention to the relationship management among the different e-government stakeholders. Therefore, the objective of this chapter is to integrate the relationship management among the three groups of stakeholders: the government itself, its citizens and employees. In this chapter, we will examine the literature regarding to the underlying rationale of a successful e-government. Also, an evaluation system for the usability of government Web sites that support relationship management among citizens, government employees and public services are developed and empirically tested.

Distribution

2020 ◽  
pp. 144-174
Author(s):  
Sean Fleming
Keyword(s):  
Public Services ◽  
Thomas Hobbes ◽  
The State ◽  
Central Idea ◽  
The People

This chapter assesses issues of fulfilment, such as why subjects ought to bear the costs of their state's debts and reparative obligations. There are two common answers to this question. According to the authorization account of distribution, subjects should bear the costs if they have authorized the state, such as by accepting its protection. According to the participation account, subjects should bear the costs if they have participated in the state, such as by voting or using public services. The problem with both of these accounts is that they cannot justify distributing liability across generations. The chapter develops a Hobbesian account of distribution that explains why subjects who are neither authors nor participants should nevertheless be liable for acts of state. The central idea is 'authorization by fiction', which is based on Thomas Hobbes' idea of 'representation by fiction'. Much as guardians authorize representatives for wards, subjects authorize representatives for the people among them and after them — children and future subjects — who are incapable of authorizing representatives on their own. Authorization by fiction gives the young and the unborn a vicarious 'presence' in the state's actions, which renders them liable for the costs of discharging the state's responsibilities.

scholarly journals Modernization of the system for providing governmental services of local authorities in Ukraine in the context of decentralization reform

2018 ◽  
pp. 94-101
Author(s):  
Svitlana Kucherenko ◽  
Viacheslav Riznyk
Keyword(s):  
Research Methods ◽  
Local Governments ◽  
Public Services ◽  
Voluntary Association ◽  
Quality Of Services ◽  
Local Authorities ◽  
Administrative Services ◽  
Electronic Service ◽  
Laws And Regulations

The subject of research is the process of modernization of the system of provision of state services of local authorities in Ukraine. The purpose of the article is to clarify the current level of public service provision by local authorities and to develop ways to improve the functioning system of administrative services in the united territorial communities of Ukraine. The aim of the article are: to examine the essence of decentralization and reveal the mechanism of functioning of the united territorial communities; reveal the content of the extended powers of local governments; explore the conceptual framework of state incentives for the process of voluntary association of communities in Ukraine; to identify the real degree of quality, availability and approach of management services to the population through the network of centers providing administrative services; reveal the problems of coexistence and duplication of functions of the district and society; explore promising areas of municipal cooperation and identify the leading regions; consider the functions of the Ukrainian electronic service iGov and justify the problems and prospects for its implementation in the process of public services of local authorities in Ukraine modernization. Research methods. In the process of research, the following general and specific scientific research methods were applied: a systematic approach, methods of logical generalization and comparison, scientific abstraction, methods of synthesis, logical generalization and analogies. The methodological base of the research was made by scientific works of domestic and foreign scientists and leading specialists, analytical materials on the research problem. Results of the work. The essence of decentralization and the mechanism of functioning of united territorial communities are revealed. Analyzed changes in the powers of local governments and highlighted the mechanism for the provision of administrative services. The directions of state stimulation of the process of voluntary association of communities in Ukraine are investigated. It was revealed that in spite of the fact that the united communities received the authority and resource of the population are partially or completely dissatisfied with the quality of services provided by local authorities. The problem of duplication of functions of structural divisions is revealed - a district-united community. The necessity of the development and adoption of effective by-laws and regulations has been substantiated, and they regulate the procedure for the application and implementation of existing laws in the field of decentralization and self-government. The prospective directions of municipal cooperation are investigated and it is revealed that Poltava region is the leader in Ukraine in the number of concluded inter-municipal cooperation agreements. Analyzed international technical assistance projects aimed at reforming self-government. The Ukrainian electronic service iGov and the reasonable prospects of its widespread implementation have been investigated. Practical implications. The results of the study can be used by both local and state authorities to consider the possibilities of modernization of public services in Ukraine in the context of decentralization reforms. Conclusions.  The study led to the conclusion that today the population is partially or completely dissatisfied with the quality of services provided by local authorities. However, we believe that Ukraine is able to modernize state services of local authorities and bring them as close as possible to citizens. To improve the functioning of the system of providing administrative services in the united territorial communities of Ukraine, in our opinion, it is necessary: to develop effective by-laws and regulations that regulate the procedure for applying and implementing laws on local self-government; ensure the organizational unity of the front office and back office of the centers providing administrative services of the united territorial communities; to expand the list of administrative services provided to residents of united territorial communities; provide state support for expanding the network of united territorial communities to cover the entire territory of Ukraine; develop and implement educational programs for certain categories of civil servants and officials of local governments in the provision of administrative services; to ensure the widespread introduction and use in the regions of the electronic portal of state services iGov, which will make it possible to effectively combat corruption and improve business processes in state and municipal authorities.

scholarly journals Политика Уполномоченного По Правам Человека На Государственной Службе В Республике Татарстан, Россия (Policies of The Commissioner For Human Rights In Public Service In The Republic of Tatarstan, Russia)

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Stanislav Vladimirov Mladenov ◽  
Gine Putri Pertiwi ◽  
Refly Setiawan ◽  
Siti Indarini Nur Faizah ◽  
Abdurrahman Abdurrahman
Keyword(s):  
Human Rights ◽  
Civil Rights ◽  
Local Governments ◽  
Public Services ◽  
Descriptive Analysis ◽  
State Agencies ◽  
The People ◽  
The Russian Federation ◽  
The Republic ◽  
Government Institution

AbstractThe Commissioner for Human Rights is a government institution that provides protection for the rights of the people in the Republic of Tatarstan, Russia. The establishment of the Human Rights Commissioner in the Russian Federation as a state body is one of the most important achievements of the transformation of democracy in Russia. In the Republic of Tatarstan, the Institute of Commissioners for Human Rights was established in 2000 in accordance with the Constitution of the Republic of Tatarstan to strengthen guarantees of state protection of human and civil rights and freedoms, to promote their observance and respect. by state agencies, local governments and officials. This study aims to explain how the Policies of the Commissioner for Human Rights in the Republic of Tatarstan are related to public services and to find out how the Commissioner for Human Rights of the Republic of Tatarstan provides the best service for the entire community. The method used in this research is a qualitative research method with a descriptive analysis approach. The results show that the Commissioner for Human Rights in the Republic of Tatarstan has made a policy that is appropriate for the welfare of the community and carries out its duties properly based on the main duties and functions of the Commissioner for Human Rights in the Republic of Tatarstan.Keywords: Policy, Commissioner for Human Rights, Public Services, Society of the Republic of Tatarstan, Russia AbstrakKomisaris Hak Asasi Manusia merupakan sebuah lembaga pemerintahan yang memberikan perlindungan terhadap hak masyarakat di Republik Tatarstan, Rusia. Pembentukan lembaga Komisaris Hak Asasi Manusia di Federasi Rusia sebagai badan negara merupakan salah satu capaian terpenting dari transformasi demokrasi di Rusia. Di Republik Tatarstan, Lembaga Komisaris Hak Asasi Manusia didirikan pada tahun 2000 sesuai dengan Konstitusi Republik Tatarstan untuk memperkuat jaminan perlindungan negara atas hak asasi dan kebebasan manusia dan sipil, untuk mempromosikan ketaatan dan penghormatan mereka. oleh badan-badan negara bagian, pemerintah daerah dan pejabat. Penelitian ini bertujuan untuk menjelaskan bagaimana Kebijakan Komisaris Hak Asasi Manusia di Republik Tatarstan terkait dengan pelayanan public dan untuk mengetahui bagaimana Komisaris Hak Asasi Manusia Republik Tatarstan dalam memberikan pelayanan yang terbaik bagi seluruh masyarakat. Metode yang digunakan dalam penelitian ini adalah metode penelitian kualitatif dengan pendekatan deskriptif analisis. Hasil penelitian menunjukkan bahwa Komisaris Hak Asasi Manusia di  Republik Tatarstan telah membuat suatu kebijakan yang tepat bagi kesejahteraan masyarakat dan menjalankan tugasnya dengan baik berdasarkan tugas pokok dan fungsi Komisaris Hak Asasi Manusia di Republik Tatarstan.Kata Kunci: Kebijakan,  Komisaris Hak Asasi Manusia, Pelayanan Publik, Masyarakat Republik Tatarstan, Rusia АннотацияУполномоченный по правам человека - это государственное учреждение, обеспечивающее защиту прав людей в Республике Татарстан, Россия. Создание Уполномоченного по правам человека в Российской Федерации как государственного органа - одно из важнейших достижений трансформации демократии в России. В Республике Татарстан Институт уполномоченных по правам человека был создан в 2000 году в соответствии с Конституцией Республики Татарстан с целью усиления гарантий государственной защиты прав и свобод человека и гражданина, содействия их соблюдению и уважению. государственными органами, органами местного самоуправления и должностными лицами. Это исследование направлено на объяснение того, как политика Уполномоченного по правам человека в Республике Татарстан связана с государственными услугами, и на то, чтобы выяснить, как Уполномоченный по правам человека Республики Татарстан предоставляет наилучшие услуги для всего сообщества. Метод, использованный в этом исследовании, представляет собой качественный метод исследования с подходом описательного анализа. Результаты показывают, что Уполномоченный по правам человека в Республике Татарстан разработал политику, которая соответствует благосостоянию общества и выполняет свои обязанности должным образом, исходя из основных обязанностей и функций Уполномоченного по правам человека в Республике Татарстан. Татарстан.Ключевые слова: Политика, Уполномоченный по правам человека, Государственные службы, Общество Республики Татарстан, Россия  

scholarly journals REGIONAL DIFFERENTIATION OF REVENUES COLLECTED BY LOCAL GOVERNMENTS OF LITHUANIA

2014 ◽  
Vol 12 (2) ◽  
pp. 181-193
Author(s):  
Romualdas Ginevičius ◽  
Neringa Slavinskaitė ◽  
Dainora Gedvilaitė
Keyword(s):  
Local Government ◽  
Local Governments ◽  
Current System ◽  
Practical Experience ◽  
The State ◽  
Regional Differentiation ◽  
State Budget ◽  
Relevant Theory ◽  
Methodological Approaches ◽  
Theoretical Issues

The article focuses on the issue of municipal funding from revenues collected by local governments and the state budget of Lithuania. In addition, it offers an evaluation of the Lithuanian practice in this field, discusses used methodological approaches and overviews practical experience of other countries as well as the relevant theory. Furthermore, it considers theoretical issues of local tax and tax distribution between levels of local government. Finally, it gives general principles of tax distribution and administration. The results of this investigation point to fundamental problems, relating the misbalance in funding of local governments with regional differentiation. The growth in disparities of municipal revenues demands a better redistribution of income, which includes an increasing amount of grants. However, the current system used for funding of local governments limits possible solutions that could address these problems. It should be considered that in 2009–2013, the lowest amount of municipal income per resident was identified in Vilnius County; whereas the highest amount was found in Utena (2009), Alytus (2010–2012) and Šiauliai (2013) counties.

scholarly journals Analisis Kualitas Pelayanan Publik Kantor Keuchik Gampong Empee Trieng Berdasarkan Asas Penyelenggaraan Pemerintah Pada Pelayanan Umum

2021 ◽  
Vol 1 (2) ◽  
pp. 233-242
Author(s):  
M. Ade Permana ◽  
Melly Masni
Keyword(s):  
Public Services ◽  
Professional Services ◽  
Government Officials ◽  
Work Systems ◽  
Administrative Services ◽  
The People ◽  
State Apparatus ◽  
The Government ◽  
Service Paradigm

The government is expected to develop a public service paradigm from a centralized service to a service that focuses more on community satisfaction-oriented management. Moreover, the village apparatus (gampong in Acehnese language) as part of the state apparatus has a direct relationship so that they should better understand the living conditions of the people who are within the scope of their administration. In this case, the author takes a case study of the Gampong Empee Trieng Government, where the author performed community service tasks. To meet the demands of excellent administrative services, Gampong government officials are required to provide good services, especially in providing professional services, having work systems and service procedures that are transparent, integrated, responsive, and adaptive to any changes. This study uses a descriptive approach with qualitative research that will provide an overview of how the performance of the Gampong Empee Trieng government in improving the quality of public services for its people. The three principles of government administration that focus on public services will be used as indicators to measure the quality of public services in Gampong Empee Trieng, Darul Kamal District, Aceh Besar District.

Raising local revenue: The use and adequacy of voluntary property taxes in arkansas

2017 ◽  
Vol 29 (4) ◽  
pp. 498-521
Author(s):  
Kim U. Hoffman ◽  
Joseph Yuichi Howard
Keyword(s):  
Local Governments ◽  
Public Services ◽  
Property Tax ◽  
The State ◽  
Property Taxes ◽  
Revenue Source ◽  
Local Revenue ◽  
Expenditure Data ◽  
State And Local

AbstractWith the late-2000s recession, state and local governments have struggled to find the necessary revenue to sustain citizens' demands of governmental services. One potential revenue source is to allow the citizens' themselves to choose the services to fund through the usage of voluntary taxes. Counties and cities in Arkansas have the authority to levy a voluntary property tax to support specific public services. In this study, we explore the prevalence and adequacy of the voluntary property tax by local governments in Arkansas. We identify 58 different voluntary taxes used in 27 counties and 17 cities throughout the state. Moreover, using revenue and expenditure data, we find the tax to be a significant revenue source for several county programs.

Sign in / Sign up

Export Citation Format

Share Document