scholarly journals THE DEVELOPMENT OF QUALITY MANAGEMENT IN THE TOURISM INDUSTRY

10.26458/1829 ◽  
2018 ◽  
Vol 18 (2) ◽  
pp. 173-187
Author(s):  
Bogdan SOFRONOV

Tourism is a dynamic and competitive industry that requires the ability to adapt to the customers changing needs and desires as the customers’ satisfaction, safety and enjoyment are the main focus of the tourism business.The development objective of tourism industry is to contribute to the enhancement of the quality and variety of tourism products and services in targeted destinations in order to increase the number of tourist visits, foreign exchange earnings and jobs.Tourism development mainly refers to the situation of getting quality growth in tourism sectors in terms of its development, strong plan and policies and marketing throughout the world. Moreover, the tourism development includes accessible way to reach the destination, proper facilities like hotels, means of transportation, amenities, for the tourist to have full satisfaction in the particular destination.Quality is the most important competitive advantage of a tourism company or the key to competitiveness. 

Author(s):  
I Nyoman Darma Putra

This article discusses the role of women in supporting sustainable tourism development in Bali by promoting Balinese cuisine to the tourism world. To date, studies on the role of Balinese women in the tourism industry have looked mainly at women as ordinary workers or professionals. In fact, Balinese women operate as culinary entrepreneurs who have not only been successful in introducing Balinese cuisine to the world of tourism but have opened up job opportunities for men and women alike. The data presented in this article was collected through observation of four leading Balinese women who run successful local culinary outlets or restaurants offering local dishes, and is complemented by interviews and other published sources relating to their business activities. The four pioneering women surveyed are Men Tempeh of Gilimanuk (West Bali) serving chicken betutu, the suckling pig restaurant manager Ibu Oka in Ubud, the owner of Made’s Warung Ni Made Masih, and the catering company owner Ibu Warti Buleleng, based in Denpasar. This article concludes that these four Balinese culinary heroines or srikandi have successfully managed to preserve and promote Balinese dishes to the world of tourism while contributing to the sustainable development of Balinese tourism by providing opportunities for tourists to experience local cuisine.


2017 ◽  
pp. 1-19
Author(s):  
Sukanya Banerjee ◽  
Siddhartha Sankar Nath ◽  
Nilanjan Dey ◽  
Hajime Eto

Medical tourism is related to the travel of patients from one country to another in order to obtain medical treatment in that country. There are several countries worldwide promoting medical tourism and attracting patients. Most of the developing nations attract the patients because of cost benefits whereas the developed nations attract patients who require complex surgeries or any kind of advanced medical treatment. The main aim of this research paper is to focus on the development of medical tourism industry, worldwide. Medical Tourism industry throughout the world is growing at a fast rate. It has huge potential for generating employment and earning large amount of foreign exchange. This will help in the country's overall economic development. Medical tourism incorporates multi-dimensional activity but basically it is a service industry. Hence, medical tourism is a vital revenue earning source especially for the developing nations. Hence, it can be said that it is a win situation for both the patients as well as the destination countries.


2020 ◽  
Vol 29 (4) ◽  
pp. 647-655
Author(s):  
Zoya V. Boyko ◽  
Natalia A. Horozhankina ◽  
Viktor V. Hrushka ◽  
Maxim V. Korneyev ◽  
Natalia A. Nebaba

The state of development of the tourism industry in Ukraine for the period 2007- 2017 is analyzed. It is established that it does not correspond to the existing potential of tourist resources, and the economic efficiency of the tourism industry is low. One of the main reasons for this situation is the lack of theoretical understanding of the socio-economic nature of tourism as a social phenomenon and its economic significance as a profitable industry. The tourism industry is one of the fastest growing sectors of the world economy. This increases the competitiveness of countries and regions, creating new jobs and improving living standards. It is proved that self-regulation of the tourist market is a necessary condition for its functioning. The dynamics of export-import of tourist services of Ukraine is analyzed. There is a tendency to a slight increase in the cost of services in the last years of the study period. In the interaction “government regulation - market” the primary link is the market, and government regulation is a tool that provides the general conditions of its existence, equalizes the conditions of the start of its subjects and eliminates, if possible, the negative manifestations of the market element. The activities of the tourism industry in Ukraine are analyzed. There is a tendency to reduce the number of enterprises in the tourism industry in recent years of the study period. The rating of tour operators by the number of served tourists and by the reviews of tourists is analyzed. The place and role of the Ukrainian tourism business in the world market of tourist services has been identified. The situation on the world market of tourist services of Ukraine is considered and it is concluded that one of the favorable conditions for tourism development in Ukraine was the adoption of visa-free regime with EU countries, the tourist market gradually recovered after the crisis of 2014, and Ukrainians begin to conquer Europe. 2017 can be called the year of tourism development in Ukraine: the flow increased rapidly, and the number of permits for sale, according to the State Statistics Committee of Ukraine, increased by 36%. Citizens of Ukraine who went abroad formed the group that used the services of tourism entities the most. It was found that the largest number of tourism entities is concentrated in the city of Kyiv and in Dnipropetrovsk, Kharkiv and Odessa regions.


2021 ◽  
Vol 3 (4) ◽  
pp. 1-6
Author(s):  
Yolveri Yolveri

The city government of Padang Panjang has developed several tourism objects, one of which is the Lubuk Mata Kucing bath because there are still not many tourism who have not seen the object, due to the location which is on the outskirts of the city and road directions to tourism objects are still lacking, then indirectly affect the level of tourism visits. The Lubuk Mata Kucing bath is indeed very minimal promotion and exposes tourism objects to the crowd, so you do not see this beautiful tourism attraction, in addition to the lack of promotion in the facilities section. The Indonesian government has tried to make Indonesia one of the tourism destinations for tourism and make Indonesia the main destination for tourism, tourism who visit many tourism objects in Indonesia automatically improve the economy of local residents and foreign exchange, as is being done by the Padang government. Panjang In making improvements to one of the tourism objects, namely the Lubuk Mata Kucing bath, to be a better tourism attraction. The development of the world of tourism and increased competition in the Tourism Industry of the Padang Panjang City Government, especially the Tourism Office, should carry out various development strategies so that tourism in the City of Padang Panjang is not left behind as one of the Lubuk Mata Kucing bathing objects that can develop and attract tourism to visit. The Municipal Government of Padang Panjang cooperates with other parties that are expected to increase the level of tourist visits.


Author(s):  
Ihor Kulyniak ◽  
Oleh Karyy ◽  
Kateryna Yarmola

Coffee tourism is one of the types of gastronomic (culinary) tourism, which is a relatively new type of tourism and which requires a more detailed study and analysis of the dynamics of tourist flows in this scope. Coffee has been a popular beverage since ancient times and it occupies a special place in the culinary traditions of world cultures. That is why coffee tourism is becoming increasingly popular and becoming a forward looking type of tourism, as well as has a key role in preserving the historical and cultural traditions of the country or region. The article analyzes the specifics and current state of the world coffee tourism and identifies prospects for its development in Ukraine. The article also takes into consideration the main aspects of the coffee business development in the world and in Ukraine. In particular, the statistical trends among the leading countries in exports (Brazil, Switzerland, Germany) and imports (USA, Germany, France, Italy) of coffee in 2019 are highlighted. Comes with, Brazil is not only the main exporter of coffee, but also the world's largest manufacturer. The place and role of Ukraine as a consumer of coffee among European countries is determined. European countries are the largest importers of coffee in the world. The article provides a systematic overview of the largest coffee-producing countries and the main characteristics of their coffee tours. These countries have favorable natural and climatic conditions for growing coffee, which makes them ideal destinations for coffee tourism, as well as many other entertainments. Since the tourism industry is always very popular in the world among the population and the state, it is advisable to identify the premises and opportunities for the coffee tourism development in Ukraine. Prospects for the coffee tourism development in Ukraine, in particular in Lviv, due to the historical traditions and coffee consumption culture that have developed in Ukraine, are substantiated. A brief overview of the main tourist facilities and cafes of Lviv, excursions and other events related to coffee traditions, which will be interesting for tourists, is cited.


2020 ◽  
Vol 10 ◽  
pp. 179-185 ◽  
Author(s):  
Vineet Kumar

Tourism is a backbone of economy for many countries of the world. Tourism is a big source and always helpful in generating revenue and a mean of foreign exchange. Scenario in our country is not much different and Tourism contributes to GDP of this country in a big proportion. However it’s a deep matter of concern for all the stakeholders associated with tourism industry that tourism is the most affected sector in the world due to corona virus disease (COVID-19) in the beginning of 2020.COVID-19 is spreading rapidly at an unprecedented scale across continents and has emerged as the single biggest life threatening health risk in the world has faced in modern times. Th is paper focuses on the COVID-19 issue in India and its impact on the tourism and hotel industry, the paper has some significance, as the tourism and hotel industry greatly affected by the COVID-19 crisis worldwide. India is the 7th largest country of the world and rich with various tourism resources and millions of tourists arrive annually, which contributes to the country’s GDP. The need of the hour, is to take early steps to overcome the present slowdown in tourism industry by analyzing its long term impacts at the earliest.


Author(s):  
Shamila Rasanjani Wijesundara ◽  
Athula Gnanapala

Tourism is a fast-growing industry in the world. Many developing countries have recognized the economic contribution of the tourism industry towards to country; therefore, it has been included as an integral part of their development strategies. Sri Lanka continues to use tourism as one of the incomes earning strategy of its nation. At present, a huge tourism development is continued while accepting severe issues occurs itself like tourist harassment. The nature of the harassment is different from destination to destination, and this study mainly aims to identify the harassment in Sri Lanka. The study carried out in Southern Coastal Belt, considering foreign tourists as the sample to the study. A pretested questionnaire was distributed among 600 foreigners to collect primary data for the study, and 530 questionnaires were valid for the analysis. The collected data was analyzed through exploratory factor analysis, which revealed six major types of harassment in Sri Lanka as a result of tourist consumption process throughout the vacation.


2020 ◽  
Vol 11 (4) ◽  
pp. 1013
Author(s):  
Margarita Anatolyevna KOZHEVNIKOVA ◽  
Svetlana Nikolaevna KURBAKOVA ◽  
Yulia Vyacheslavovna ARTEMYEVA ◽  
Nadezhda Valeryevna PALANCHUK ◽  
Murad Mukhamedovich UMAROV

The article is devoted to the development of approaches to international tourism development in the integration processes context. Most of the existing integration associations in the tourism market have specific organizational forms and methods of integration and international cooperation. Based on the world standards, the study of methods for determining the state of international tourism allowed the authors to develop a systematization of the integration indicators main set, affecting the functioning of the tourism market. Every model of integration in the international tourism field in the world is developed. In those countries that occupy leading positions in the tourism industry, there are high indicators of the tourism market integration, which justifies the need to develop various forms of tourism market integration.


Author(s):  
Mithat Zeki Dinçer ◽  
Fatma Füsun İstanbullu Dinçer ◽  
Zaid Alrawadieh

After the collapse of the former Soviet Union, Uzbekistan started to build its own national economy with serious attempt to integrate with the international economy. Right after the independence, Uzbekistan joined the international organizations such the World Bank and the United Nations World Tourism Organization. Development projects were initiated and radical changes were noted through developing the infrastructure and building new airports and railways. Tourism was considered a priority and a tool for development in Uzbekistan. With these thoughts in mind, this paper attempts to examine the World Bank’s role in the tourism development in Uzbekistan. For the purpose of this study, the bank’s documents related to 39 projects that were implanted or are being currently implemented in the country were reviewed and content analyzed. The study suggested that, since the independence of Uzbekistan in 1991 and its enrollment to the World Bank in 1992 there has been no tourism-focus projects supported by the bank. Yet, a number of projects that addressed areas such as urban development and human resources development are expected to affect indirectly the growth and development of tourism industry in the country. The paper recommends tourism planners in Uzbekistan to reevaluate their connections with the international organizations to maximize their role in lunching projects that would contribute to the tourism development in the country.


Turkey has a high level of competitiveness and prerequisites for reaching the leading positions on the world stage of tourist services. It is a result of the effective state tourism policy, which ensures the stable functioning of the organized national market of the tourism industry. Therefore, the analysis of the state regulation of the tourism sphere based on the experience of Turkey is relevant and can contribute to the overcoming of the disadvantages and to the development of strong and unique aspects of tourism national market.The subject of research of the article is the state regulation of tourism in Turkey, which can become an example for the development of tourism in Ukraine. The goal is the analysis of the state regulation of the tourism sphere in Turkey and the development of proposals for improving the state tourism management policy in Ukraine. The objectives are to research the tourism development and the state regulation in Turkey and Ukraine, to determine the possibilities of adaptation of the Turkish Republic experience in practice of the domestic tourism. General scientific methods are used, such as system analysis – to determine the peculiarities of the state regulation of tourism in the Republic of Turkey and in Ukraine, comparative analysis– to characterize the recreational resources, tourism infrastructure, statistical analysis– to review the dynamics and patterns of the tourism development in Turkey and Ukraine.The following results were obtained: on the basis of the analysis the problem aspects and the priority orientations for the reorganization of mechanism of the state tourism regulation in Ukraine based on the experience of Turkey were identified. Conclusions: the experience of the state regulation of the tourism sphere in Turkey should be used as recommendations for determination of the modernized strategy of Ukraine in the world tourist market.


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