scholarly journals Influence of Information Product Quality on Informing Users: A Web Portal Context

10.28945/3570 ◽  
2016 ◽  
Vol 19 ◽  
pp. 381-409
Author(s):  
Junghyun Nam
Keyword(s):  
Product Quality ◽  
Information Needs ◽  
Three Dimensions ◽  
Extensive Literature ◽  
Quality Factors ◽  
Web Portal ◽  
Information Product ◽  
Internet Users ◽  
Information Products

Web portals have been used as information products to deliver personalized, feature-rich, and flexible information needs to Internet users. However, all portals are not equal. Most of them have relatively a small number of visitors, while a few capture the majority of surfers. This study seeks to uncover the factors that contribute the perceived quality of a general portal. Based on 21 factors derived from an extensive literature review on Information Product Quality (IPQ), web usage, and media use, an experimental study was conducted to identify the factors that are perceived by web portal users as most relevant. The literature categorizes quality factors of an information product in three dimensions: information, physical, and service. This experiment suggests a different clustering of factors: Content relevancy, Communication interactiveness, Information currency, and Instant gratification. The findings in this study will help developers find a more customer-oriented approach to developing high-traffic portals.

scholarly journals Understanding of the Quality of Computer-Mediated Communication Technology in the Context of Business Planning

10.28945/4872 ◽  
2021 ◽  
Vol 24 ◽  
pp. 111-127
Author(s):  
Junghyun Nam
Keyword(s):  
Product Quality ◽  
Collaborative Work ◽  
Computer Mediated Communication ◽  
Future Research ◽  
Extensive Literature ◽  
Business Planning ◽  
Quality Factors ◽  
Mediated Communication ◽  
Information Product ◽  
Computer Mediated

Aim/Purpose: This study seeks to uncover the perceived quality factors of computer-mediated communication in business planning in which communication among teammates is crucial for collaboration. Background: Computer-mediated communication has made communicating with teammates easier and more affordable than ever. What motivates people to use a particular CMC technology during business planning is a major concern in this research. Methodology: This study seeks to address the issues by applying the concept of Information Product Quality (IPQ). Based on 21 factors derived from an extensive literature review on Information Product Quality (IPQ), an experimental study was conducted to identify the factors that are perceived as most relevant. Contribution: The findings in this study will help developers find a more customer-oriented approach to developing CMC technology design, specifically useful in collaborative work, such as business planning. Findings: This study extracted the three specific quality factors to use CMC technology in business planning: informational, physical, and service. Future Research: Future research will shed more light on the generality of these findings. Future studies should be extended to other population and contextual situations in the use of CMC.

An evaluation of websites quality factors in agro travel and ecotourism

2010 ◽  
Vol 16 (1) ◽  
pp. 11-30
Author(s):  
Petros Lathiras ◽  
Anastasia Zopidou ◽  
John Mylonakis ◽  
Panayiotis Tahinakis ◽  
Nikolaos Protogeros ◽  
...  
Keyword(s):  
Service Industry ◽  
Quality Factors ◽  
Electronic Trade ◽  
Internet Users ◽  
Quality Ratings ◽  
Information Interaction ◽  
Medium Quality ◽  
Weak Points ◽  
Personal Accounts

Tourism is an information intensive industry and as a service industry, information is the most significant quality factor for the industry. E-tourism is part of electronic trade that includes the fastest developing technologies that assist to the hospitality and tourism strategic planning and management. The aim of this paper is to analyze and compare the quality of 3 Internet sites and detecting their strong and weak points by analyzing quality into its constituent dimensions. Research was carried out by personal interviews and via electronic mails to a sample of 413 persons and internet users, out of which 157 responded. Statistical analysis included simple and multiple comparisons ANOVA and t-tests. Research detected some medium quality ratings, as well as, some more positive evaluations of certain individual factors. The Internet sites that collected the highest ratings are Agrotravel (5.32), Guest inn (5.08) and Ecotourism (4.26). Elements considered important in all three web portals are the lack of interaction facilities and conversation sections and personalized options with user personal accounts. Emphasis must be paid on the design, information, interaction and overall quality of a web site.

scholarly journals Pengaruh Kualitas Produk Kerudung Rabbani terhadap Tingkat Kepuasan Konsumen Di Kota Bandung

2019 ◽  
Vol 10 (4) ◽  
pp. 529-537
Author(s):  
Ermina Tiorida ◽  
Tangguh Dwi Pramono ◽  
Sifauziah Sifauziah
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Structural Equation ◽  
Quantitative Methods ◽  
National Level ◽  
Sampling Technique ◽  
Three Dimensions ◽  
Equation Modeling ◽  
The City

Bandung is the center of Muslim fashion in West Java even at the national level. This causes intense business competition in the world of Muslim fashion. To that end, an important role that must be performed by a company is to prioritize product quality and product innovation as a basis for attracting customer so that customer can feel satisfaction from the quality of the products produced. According to Google trends Rabbani trends also experienced a decline in customer interest in the purchasing Muslim fashion. And the results of distributing pre-research questionnaires obtained 70.45% or 31 people were disappointed with the quality of their muslim fashion, this resulted in customer not satisfied with the Rabbani. This study aims to determine how the quality and innovation of Rabbani products to customer satisfaction in the city of Bandung. According to Garvin (1987) there are eight dimensions to test product quality variables, namely performance, features, reliability, conformance, durability, serviceability, aesthetic and perceived quality. Customer satisfaction is measured by three dimensions, namely overall quality, customization and reliability. The study was conducted using quantitative methods. The sampling technique using non-probability sampling techniques and questionnaires were distributed to Rabbani customer in Bandung as many as 150 respondents. Analysis of research data using SEM PLS (Partial Square Structural Equation Modeling) with SmartPLS 3.0 software. the results showed that product quality and innovation had a significant effect on customer satisfaction

scholarly journals Quality and performance of the company in the Czech Republic

2012 ◽  
Vol 60 (4) ◽  
pp. 351-362 ◽  
Author(s):  
Petr Suchánek ◽  
Jiří Špalek
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Business Performance ◽  
Financial Analysis ◽  
Quality Factors ◽  
Factors Affecting ◽  
Quality Product ◽  
And Performance ◽  
A Company

Quality management contributes to increasing the performance of an enterprise through the application of such working procedures which ensure in the end the output required by customers. It also ensures the realization of revenues and profit for the enterprise. Quality is usually studied separately, whereas this analysis is focused on the elimination of conflicts and the resulting costs and inefficiencies in the company. Quality can also be seen in the narrower sense as a quality product which focuses on satisfying customer requirements. It is clear that quality management in the enterprise must lead to a quality product and customer satisfaction. Performance is also usually examined separately using the tools of financial analysis (mainly ratios). What is lacking in research to date is the clear and conclusive interconnection of quality and performance and its parameters. The subject of this paper is the analysis of quality (with emphasis on product quality) and its influence on business performance (represented by selected financial ratios). The aim of this article is to find the level of product quality in a company and identify those quality factors affecting a company’s performance. The resulting interconnection of the parameters of quality and performance should guarantee that the influence (selected parameters) will be reflected in the quality of business performance possible through the simultaneous management of quality control and influence on future business performance.

scholarly journals 3D IPEA Model to Improving the Service Quality of Boarding School

2016 ◽  
Vol 12 (7) ◽  
pp. 119
Author(s):  
Asep Saifuddin Chalim
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Student Performance ◽  
Gap Analysis ◽  
Boarding School ◽  
Three Dimensions ◽  
Quality Factors ◽  
Performance Expectation ◽  
Management Aspect

<p>he service quality is an important factor which affecting student performance, expectation and satisfaction in a boarding school. The traditional of Importance-performance analysis used to evaluate strength and weaknesses of a service quality factors. The models of Importance-Performance-GAP Analysis (IPGA) have developed by integrating the strengths of the importance and performance analysis (IPA) and the GAP analysis (Lin, et al. 2009). This study develops a 3D (three dimensions) service quality and gap model by extending the IPGA model through adding student expectations attribute. This method shows the useful of the IPEA (Importance-performance-expectation analysis) in 3D grid view and this method useful in evaluating service quality of school. This study identified 40 items and each item was rated using Likert scales that have a 5-point of levels. The results were obtained from 175 students from grade 7 to grade 12. The final result was divided in two different aspect; (1) management aspect and (2) building services and facility aspect. The IPA grid for management aspect shows that four items fall into fist quadrant (Keep up the good work), and seven items fall into the second quadrant (Concentrate here), two items fall into third quadrant (Low priority), and two items fall into forth quadrant (Possible overkill). The results of 3D IPEA are shown that two attribute putted in quadrant 3 and one attribute in quadrant 6. The findings of the study show that a management aspect and building facilities aspect are necessary to enhance the service quality of school. The results are useful to identifying real condition of building facility and help a boarding school to develop better service quality. </p>

scholarly journals PENGARUH KUALITAS PRODUK, KEMUDAHAN, DAN HARGA TERHADAP NIAT BELI ULANG DENGAN KEPUASAN SEBAGAI VARIABEL INTERVENING (Studi Pada Pelanggan Produk Fashion Melalui Toko online di Surabaya)

2016 ◽  
Vol 16 (1) ◽  
pp. 84
Author(s):  
Marisa Arnindita Palma ◽  
Anik Lestari Andjarwati
Keyword(s):  
Product Quality ◽  
Online Shopping ◽  
Repurchase Intention ◽  
Security Risks ◽  
Repurchase Intentions ◽  
Fashion Products ◽  
Internet Users ◽  
Online Stores ◽  
Data Collection Technique

ABSTRACT The increasing internet users in the world led to the changes of online shopping model. High security risks of online shopping actually increase the growth of online stores world wide. One of the best selling products sold in online stores are fashion products whereas such products are experience goods. The purpose of this study was to analyze and discuss the influence of the products quality , eases, and prices  on the repurchase intention and satisfaction as an intervening variable. Satisfaction was measured by several drivers of satisfaction to determine the extent of repurchase intention made by fashion product customer. Respondents in this study were women and men aged 20- 40 years who have made purchases of fashion products in online store at least twice with the last purchase is within the last six month. The sampling method used was non probability sampling and sampling techniques used was judgmental sampling. The sample used in this research was 210. Data collection technique used in this study was questionnaire. Data were analyzed using path analysis with AMOS program. The results of this study indicate that the product quality, ease, and price have a significant effect on satisfications. Ease significantly influence the repurchase intentions While the quality of the product does not affect the repurchase intentions and the price negatively affect of the repurchase intention. The results of this study also show that the product quality, ease, and price has indirect influence on repurchase intentions and  through satisfaction as mediating variables. But, the first mediation test (product quality) was proven to be  fully mediating while the ease and price was proven to be partially mediating. 

scholarly journals Perceived Barriers Towards Adoption Of Internet Banking Among Non-Metropolitan Internet Users Of Pakistan

2011 ◽  
Vol 10 (4) ◽  
pp. 45
Author(s):  
Hassan Danial Aslam ◽  
Mannan Khan ◽  
Asif Tanveer ◽  
Tazeen Amber
Keyword(s):  
Information Needs ◽  
Developed Countries ◽  
Internet Banking ◽  
Perceived Barriers ◽  
Internet Services ◽  
Extensive Literature ◽  
Financial Risks ◽  
Security Risk ◽  
Internet Users ◽  
Vital Component

Internet banking is a vital component of E-banking flourished rapidly in developed countries unlike developing countries. This paper provides recommendations for the banks offering internet services after examining the barriers in adoption of internet banking perceived by the active internet users living in non-metropolitan areas of Pakistan. Various, significantly perceived barriers identified by previous studies are presented after an extensive literature review in order to form a basis for developing questionnaire and comparing the findings. Data were collected from 520 customers of the banks offering internet services. The respondents selection criteria was being active internet user and living in non-metropolitan area of Pakistan. Findings show that the loss of personal service and one to one relationship with bankers, low perceived value of internet banking as compared to traditional banking and lack of knowledge, information are perceived to be the most significant barriers in adoption of internet banking among respondents. Unlike other studies lack of security, risk of hacking, fear of incomplete transactions and high financial risks are perceived to be moderately significant barriers. The study recommends that the banks should identify the information needs of the customers and establish the effective information channels to communicate the benefits and uses of internet banking services and develop long term relationship.

scholarly journals Evaluation of The New Student Candidates admission Information System Using ISO/IEC 25010 Model

2021 ◽  
Author(s):  
Muhamad Ali Kasri ◽  
Lutfi Ali Muharom ◽  
Rizqi Claudia Wardani
Keyword(s):  
Information System ◽  
Product Quality ◽  
User Satisfaction ◽  
Test Results ◽  
Quality Of Higher Education ◽  
Internet Users ◽  
Reliability Characteristics ◽  
Software Product ◽  
New Student

During the COVID-19 pandemic, it is very important to pay attention to the evaluation of the quality of higher education information systems because most of internet users were only accessed from home. So it is necessary to evaluate to produce a quality system. This study aimed to evaluate the information system for the candidate of new student admissions at the Muhammadiyah University of Education Sorong. This evaluation was conducted to find out that SIPMB Unimuda Sorong was designed according to the wishes, and how high the level of user satisfaction was. This study used five characteristics that exist in ISO/IE 25010. The results showed that the usability characteristic test obtained a percentage value of 77% in the Very Eligible category. Meanwhile, in testing the functional suitability characteristics, it obtained a score percentage of 98% in the Very Good category. In testing the performance efficiency characteristics, it has met the standard because the average time used is 3.1 seconds for page load, page size is 866 kb, page speed is in Grade C (72%), and Yslow is in grade A (93%) so that we get very good category. The maintainability characteristic test is carried out by taking into account the three test criteria. The test results showed that the system has met the three categories they were instrumentation, consistency, and simplicity, so that SIPMB has met the maintainability test. And testing the reliability characteristics obtained a percentage value of 100%, this shows that SIPMB has met the Telcordia standard. Based on the results of testing and analysis, it can be said that SIPM UNIMUDA Sorong has product quality in accordance with ISO/IEC 25010 Software Product Quality standards.

Evaluation of the Academic Setting in Spain 1This study was financed by the University of Oviedo.

1995 ◽  
Vol 11 (2) ◽  
pp. 133-137 ◽  
Author(s):  
Juan Fernández ◽  
Miguel A. Mateo ◽  
José Muñiz
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Social Climate ◽  
Three Dimensions ◽  
Academic Setting ◽  
Teaching And Research ◽  
Evaluation Questionnaire ◽  
University Teachers ◽  
The University

The conditions are investigated in which Spanish university teachers carry out their teaching and research functions. 655 teachers from the University of Oviedo took part in this study by completing the Academic Setting Evaluation Questionnaire (ASEQ). Of the three dimensions assessed in the ASEQ, Satisfaction received the lowest ratings, Social Climate was rated higher, and Relations with students was rated the highest. These results are similar to those found in two studies carried out in the academic years 1986/87 and 1989/90. Their relevance for higher education is twofold because these data can be used as a complement of those obtained by means of students' opinions, and the crossing of both types of data can facilitate decision making in order to improve the quality of the work (teaching and research) of the university institutions.

Sign in / Sign up

Export Citation Format

Share Document