scholarly journals Hotel Interdepartmental Communication: A Case of F&B Service and Sales & Marketing at Mercure Bandung Nexa

2021 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Musadad Musadad ◽  
Indria Angga Dianita ◽  
Pradipta Dirgantara

This study sought to investigate the communication between the Food & Beverage Department and the Sales & Marketing Department at Mercure Bandung Nexa through the perspective of hotel interdepartmental communication. It was benefited from employing a qualitative method. The data collection was conducted through in-depth interviews with the managers of the two departments and field observations. The data collected was then analyzed and carried out through the elements of communication: people (sender and receiver), message, channel, noise, feedback, and effect. This study found that communication between the two departments goes well to keep the service excellent. Based on the analysis of the elements of communication, the only major obstacle is the sudden event that can disrupt the communication process. This result has brought discussion in the context of excellent service being delivered through the communication between the Food & Beverage Department and Sales & Marketing Department. However, this study is limited in the number of informants. More informants should be involved to gather more reliable and deeper data. After all, this study contributes to enriching the application of Interdepartmental Communication in organizations, especially in a hotel. Keywords: Interdepartmental Communication, F&B Service, Sales & Marketing

Jurnal Common ◽  
2018 ◽  
Vol 2 (2) ◽  
Author(s):  
Rismawaty Rismawaty ◽  
Sofie Aulia Rahmah

Penelitian ini dilakukan untuk mengetahui proses komunikasi kelompok dalam metode pembelajaran sentra di TK Zaid bin Tsabit. Penelitian ini mendiskusikan tentang proses komunikasi kelompok. Metode penelitian yang digunakan dalam penelitian ini adalah Metode Kualitatif dengan pendekatan Deskriptif. Teknik pengumpulan data yang dilakukan peneliti ada dengan studi pustaka, penelusuran data secara online, wawancara, observasi serta dokumentasi dengan 3 orang informan kunci yaitu guru di TK Zaid bin Tsabit serta 3 informan pendukung yaitu Kepala TK Zaid bin Tsabit dan 2 orang tua murid. Uji keabsahan data dengan peningkatan ketekunan, triangulasi dan diskusi dengan teman sejawat, teknik analisis data menggunakan pengumpulan data, reduksi data, penyajian data, penarikan kesimpulan dan evaluasi.Hasil penelitian ini bahwa Proses komunikasi yang terjadi merupakan komunikasi langsung yang terjadi dua arah dan dilakukan terus menerus untuk membentuk kemandirian anak. Proses komunikasi yang terjadi dalam kelompok metode pembelajaran sentra membentuk kemandirian anak. Proses komunikasi yang dilakukan oleh guru kepada anak dilakukan dengan memberikan arahan-arahan kepada anak serta contoh dari arahan yang telah disampaikan oleh guru.Kesimpulan pada penelitian ini adalah metode pembelajaran sentra membentuk kemandirian anak lewat komunikasi yang dilakukan guru secara terus menerus, karna melalui pembelajaran sentra anak diminta untuk melakukan segala sesuatunya sendiri dalam pengawasan guru. Saran yang diberikan adalah guru harus lebih kreatif dalam memberikan materi pada metode pembelajaran sentra serta bersikap lebih tegas dalam mendidik anak dan melakukan komunikasi yang berkelanjutan dengan orang tua murid. --------------------------------------------------------------------------------- This study was conducted to determine the process of group communication in the center learning method at TK Zaid bin Tsabit. This study discusses the process of group communication. The research method used in this study is a qualitative method with a descriptive approach. The data collection techniques carried out by the researcher were with literature studies, online data searches, interviews, observation and documentation with 3 key informants namely the teacher at TK Zaid bin Tsabit and 3 supporting informants namely TK Head Zaid bin Tsabit and 2 parents. Test the validity of data by increasing perseverance, triangulation and discussion with colleagues, data analysis techniques using data collection, data reduction, data presentation, drawing conclusions and evaluations.The results of this study that the communication process that occurs is direct communication that occurs in two directions and carried out continuously to form the independence of children. The communication process that occurs in a group of central learning methods shapes children's independence. The process of communication carried out by the teacher to the child is done by giving directions to the child as well as examples of directions that have been delivered by the teacher.The conclusion of this study is that the central learning method shapes children's independence through continuous communication by the teacher, because through central learning children are asked to do everything themselves in the supervision of the teacher. The advice given is that the teacher must be more creative in giving material to the central learning method and be more assertive in educating children and making ongoing communication with parents.


Author(s):  
Sri Seti Indriani ◽  
Deddy Mulyana

AbstractThis research underlines the communication patterns of Indonesian diaspora women in their mixed culture families and how they use these patterns in Australia. There are some differences in interpreting meanings because of the differences in language and culture. Thus, researchers are interested in examining communication patterns experienced by these diaspora women who live in Australia. The research was conducted through a qualitative method with a phenomenological approach. Data collection techniques used were in-depth interviews with 13 Indonesian women who had been living in Australia for more than 5 years and observation and documentation studies. The study showed that the communication patterns of Indonesian diaspora women living within their mixed culture families consist mainly of verbal communication classified into five categories: (1) pure English, (2) mixed language, (3) unstructured grammar English, (4) compliments and appreciation, and (5) obscene words or swearing.


2019 ◽  
Vol 2 (1) ◽  
pp. 13-25
Author(s):  
Indah Permata Futri ◽  
Zailani Surya Marpaung

ABSTRACT This research is motivated by the circulation and use of narcotics in adolescents which are still rife in Ogan Komering Ilir Regency. This study aims to determine the effectiveness of prevention of drug abuse in adolescents in Ogan Komering Ilir Regency. The method used in this study is a qualitative method. Data collection techniques are done through in-depth interviews and documentation studies. The theory used in this study is the theory of open systems according to Richard M Steers, namely effectiveness can be seen based on three dimensions, namely input, process and output. Based on the results of field research shows that the input, process and output has not been effective. The conclusion of this research is that the effectiveness of prevention of narcotics abuse in adolescents in Ogan Komering Ilir Regency (study at the National Narcotics Agency Ogan komering Ilir Regency) has not been effectively implemented. This research suggests that the effectiveness of preventing narcotics abuse among adolescents (a study at the National Narcotics Agency of Ogan Komering Ilir) can run well and effectively: (1) There needs to be communication and cooperation between BNNK OKI and the Regency Government, Police and Related Agencies to help resources in the prevention of narcotics, (2) socialization activities or counselling on the dangers of anti-drugs must be increased, and (3) prioritizing the use of traditional media.


2021 ◽  
Vol 6 (1) ◽  
pp. 15-24
Author(s):  
Sri Arfani ◽  
Rini Martiwi ◽  
Hepi Andes

This research was conducted to determine the communication strategy used by the local guide when guiding foreigners in museum kesejarahan Jakarta, especially the types of strategy in communication and the function of each strategy for the local guide to solving their problem in the museum. Communication strategy is the important thing that the guide needed to build a good conversation with the foreigners' visitor there. The objective of this study is to find out the most dominant type of strategy in communication and the functions of each strategy when the guide faced the problem when guiding, the writer used the descriptive qualitative method. The data collection was done by collecting the data from observation and the conversation problem with each foreign tourist. Primary data collected from direct field observations and interviews. The writer analyzes some conversations that can be shown as the problem faced by the tour guide. This research used theory by Celce-Murcia et al’s (1995) model of communication strategies is considered as the most complete and detailed. The writer divided communication strategies into five main categories. They are avoidance, achievement, stalling, self-monitoring strategies, and interactional strategies.  Results showed that there were 5 types of communication strategy and The dominant of those theories was an interaction strategy. Problems that faced by the local guide are different culture, limited vocabulary, shyness, difficult accent, too attached to the modules being thought


Author(s):  
I Wayan Suteja ◽  
I Wayan Ardika ◽  
Ida Bagus Gde Pujaastawa

This study discusses the commodification of local wisdom in health sector as the attraction of wellness tourism in Ubud Tourism Area. This research addresses the problem about the forms of commodification of local wisdom in health sector as an attraction of wellness tourism in Ubud Tourism Area. The method used to analyse the data is descriptive qualitative method with qualitative data. Types of data used are primary and secondary data with data collection techniques such as in-depth interviews, observations, documentations and literature studies. Based on the results of this study it can be explained that the development of commodification of local wisdom in health sector as a health tourism attraction in the Ubud Tourism Area occurs in the form of commercialisation, profanisasi and modernisation. Commercialisation is identified in the form of place arrangement, product packaging and marketing. Then the profanisation occurs causes the decline in the sacred value of local wisdom into economic-oriented activities. Modernisation also has changed the local wisdom into modernised products.


2018 ◽  
Vol 3 (1) ◽  
pp. 184
Author(s):  
Tri Inda Fadhila Rahma

<span>This research aimed to find out the public perception of the use of financial technology (Fintech). The informant in this research is the citizen of Medan as a user fintech or not. Data collection techniques by using in-depth interviews to 10 informants with different ages and professions background. The analysis technique by using descriptive qualitative method that is useful to provide facts and data. The result shows that public perception toward the use of financial technology (fintech) includes attitude, interest, understanding, motivation, and expectation. Where attitude of society towards the use of fintech, providing support to the progress of financial technology innovation in Indonesia is very helpful for the community, while the public interest to use fintech has been proven from interviews 9 out of 10 respondents have been interested by using it. The society has understood the benefits and usage of fintech because using fintech is more efficient and effective than other financial services so that people are motivated to use fintech. The society hope to the organizers of fintech in order to provide socialization to the public and practicality in using the service, so that people who lack understanding of technology can use it easily.</span>


2017 ◽  
Vol 33 (1) ◽  
pp. 13
Author(s):  
Fino Susanto ◽  
Mora Claramita ◽  
Sri Handayani

Role of posyandu cadres in empowering the community of BintanPurposeThis study aimed to determine the role of posyandu cadres in empowering the community in Kawal village, Gunung Kijang district, Bintan regency.MethodsThis study used a qualitative method with a case study design and purposive sampling technique, with the cadres of posyandu. Data collection was done by in-depth interviews and focus group discussion (FGD), with triangulation of sources and methods.ResultsThe role of cadres are as a health motivator, with the extension officers of the health and medical services as well as cadres being able to identify the needs, barriers and help to coordinate in providing health services.ConclusionPosyandu cadres have high social spirit created by the combination of internal and external motivation, resources and potential as well as experience developing ability, with the social spirit capable of inspiring, activating, stimulating, mobilizing and motivating people. 


2021 ◽  
Vol 7 (2) ◽  
Author(s):  
Sofia Nur ◽  
Purwanto Purwanto ◽  
Rochmat Budi Santoso

This study aims to describe governance in the formation of the character of madrasah students in Magelang City in 2021, to describe student responses to the governance of student character building by madrasas in Magelang City in 2021, and to describe the evaluation of governance in character building of madrasah students in Magelang City which including Madrasah Ibtidaiyah, Madrasah Tsanawiyah, and Madrasah Aliyah. This study used descriptive qualitative method. This method is used to describe and explain madrasa management in shaping the character of students in madrasas in the Magelang region. The places chosen to conduct the research were Madrasah Ibtidaiyah, Madrasah Tsanawiyah, Madrasah Aliyah. Madrasah Ibtidaiyah (MI) includes MI Muhammadiyah Terpadu Harapan Magelang City and MI Al Iman City Magelang. Madrasah Tsanawiyah (MTs) include MTsN 1 Magelang City and MTsN 2 Magelang City. Madrasah Aliyah (MA) includes MAN of Magelang City and MA Al Iman of Magelang City. Data collection techniques in this research are using content/document analysis techniques, in-depth interviews, and events/observations. The method used to check the validity of the data is the triangulation method. The results showed that: 1). Governance in shaping the character of madrasa students in Magelang City in 2021 is generally carried out by the madrasah through various habituation and extracurricular activities as well as positive self-development such as reading Asmaul Husna, Tahfidzul Qur'an, Tilawatil Qur'an, Sunnah fasting and others. has gone well; 2). Student responses to the management of student character building by madrasas in Magelang City are generally very good and positive, students carry out various activities implemented by the school enthusiastically and consistently; 3). The evaluation carried out for the formation of student character applied to madrasas in Magelang City was successful and as expected because in general the students had good morals and carried out various positive activities both within the madrasa and outside the madrasa environment.


2020 ◽  
Vol 5 (01) ◽  
pp. 56-75
Author(s):  
Ingrid Weddy Viva Febrya

Deviant behavior of sodomy is not only did by man but also did by adolescents. Sodomies in young age would serving their punishment at the Children Correctional Institution (LPKA), which was previously called children correctional institution. This research was conducted to determine what factors are behind the sodomy behavior in adolescents. The research was conducted in January-March 2020, located in LPKA Pekanbaru, Penitentiary street No.04, Muara Fajar, Rumbai sub district, Pekanbaru City, Riau. This research used descriptive qualitative method. Data obtained qualitatively and will present in a descriptive way. The research subjects were two children assisted by inmates with sodomy cases. Subject characteristics consist of: 1) age about 15 years old, 2) last education on Primary School and 3) sodomy cases. Data collection were done by observation, in-depth interviews and documentation. Data analysis used triangulation, which analyzed the results of interviews between subjects, LPKA officers and the subject's family. The results of this research found that the factors causing adolescents to do sodomy are: 1. Lack of parental supervision, 2. Previous perpetrators were victims of sodomy committed by adults and felt vengeful so that they took it out on younger children, 3. Cause of porn videos of homo sexual that watched by the perpetrators.


2021 ◽  
Vol 4 (1) ◽  
pp. 9
Author(s):  
Umaimah Umaimah

This study aims to reveal the meaning of phobia that is felt by taxpayers in disclosing their assets. This study used a qualitative method with a transcendental phenomenological approach by Edmund Huserl. The number of informants in this study were 3 people including taxpayers, tax authorities and tax consultants. To form informant awareness, data collection was carried out by conducting in-depth interviews with the three informants. The meaning of the phobia revealed is that the taxpayer's phobia in disclosing assets is a form of calculation of profit and loss and a reflection of the taxpayer's faith.


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