scholarly journals E-GOVERNMENT SUCCESS FACTORS FROM A BUSINESSES PERSPECTIVE IN DEVELOPING COUNTRIES: A CASE OF JORDAN

2016 ◽  
Vol 4 (11) ◽  
pp. 1-12
Author(s):  
AnasGhassan Kanaan ◽  
Shahizan Bin Hassan
Keyword(s):  
Success Factors ◽  
Good Governance ◽  
Perceived Usefulness ◽  
The Internet ◽  
Business Organizations ◽  
The Public ◽  
Government Services ◽  
Internet Information ◽  
History Of ◽  
Global Growth

This paper presents a study which examines several e-government success factors in Jordan. Due to the pace of globalization and rapid global growth of technology and the Internet information, many governments around the world have turned their services from traditional services into e-government services. Were the citizens, business organizations and other stakeholders are served via the internet. Jordan is one of the rare countries in the Middle East with a history of commitment to good governance and ICT-related initiatives. In recent years, Jordan’s efforts to provide e-government services to the public have been recognized. But still Jordan faces the problem of low usage levels of these electronic services, plus several scholars addressed that several studies were conducted from citizen perspective but few for businesses perspective. For a better understanding of e-government and its influence on the society as all and on the business society in particular the researchers carried out this study to identify the success factors which affect e-government adoption in Jordan, also to investigate the factors that determine business organization satisfaction towards e-government in Jordan. In this paper the researcher will discuss four factors that affect the success of e-government services from businesses perspective in Jordan as followed: e-service quality, perceived usefulness, trust, personalization.

Electronic Tax Filing

2013 ◽  
pp. 147-156
Author(s):  
Viveka Ramoo ◽  
T. Ramayah ◽  
May-Chiun Lo ◽  
Teoh Ai Ping
Keyword(s):  
Perceived Risk ◽  
Exploratory Study ◽  
Explanatory Power ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Internet ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Government Services ◽  
Tax Filing

Governments are seeking to benefit from information technology by incorporating various government services online for the benefits of the citizen. The Malaysian government as part of its Multimedia Super Corridor (MSC) project introduced e-filing in 2006, which is the process of filing taxes using the Internet as one of the e-government services. This is an exploratory study to model the determinants of intention to use an Internet tax filing system. The authors used 4 variables as predictors or intention to use which were perceived usefulness, perceived ease of use, perceived risk, and facilitating condition. Data was collected from 100 respondents using non probability purposive sampling via a structured questionnaire. As hypothesized, perceived ease of use, perceived usefulness, and facilitating condition were positively related to intention to use. The findings show that perceived usefulness has the strongest influence on intention to use (ß = 0.341), followed by perceived ease of use (ß = 0.278) and facilitating condition (ß = 0.234). As hypothesized, perceived risk was negatively related (ß =-0.223) to intention to use indicating that users are concerned by the risk involved in filing taxes online. The regression results show that the four variables can explain 52.2% of the variation in intention to use which indicates good explanatory power. Understanding these factors can extend the knowledge, which can lead to better planning and implementation of e-Filing in Malaysia.

Much Loved transgressions: Morocco’s reflection in the mirror of its young prostitutes

2020 ◽  
Vol 12 (1) ◽  
pp. 3-16 ◽  
Author(s):  
Samia Charkioui
Keyword(s):  
Young Women ◽  
Turning Point ◽  
The Internet ◽  
National Cinema ◽  
The Public ◽  
Depth Analysis ◽  
Major Turning Point ◽  
History Of

Much Loved, a Moroccan movie by director Nabil Ayouch released in French cinemas in 2015 and selected at La Quinzaine des Réalisateurs in Cannes the same year, represents a major turning point in the history of national cinema. Officially banned from screens by the Moroccan Ministry of Communications one week after its premiere in Cannes, it unleashed an emotional storm and an unprecedented debate in the Moroccan society without ever having been seen by the public and only on the basis of some extracts leaked on the internet. The movie relates the lives of four young women living on prostitution in the touristic city of Marrakesh. This article provides an in-depth analysis of the factors of transgression carried by the movie and how they enable a better understanding of its violent mirroring impact on the Moroccan society.

scholarly journals From Practices to Teaching: Challenges and Opportunities of Public Administration in the Arab World

2019 ◽  
pp. 74-98
Keyword(s):  
Public Administration ◽  
Good Governance ◽  
Arab World ◽  
Arab Countries ◽  
Negative Consequences ◽  
The Public ◽  
Challenges And Opportunities ◽  
History Of ◽  
Governmental Institutions

This paper examines the challenges facing PA education, considering the colonial heritage of the region. Over the past decade, researchers have paid attention to Public Administration (PA) and its education in the Middle East. Many explored the history of the PA in the region and the quality of PA programs within high education institutes. In the context of the developmental challenges that face the current generation in the region, and under the current political circumstances which have negative consequences on PA, many voices call for a reliable and high-quality PA education and good governance, which includes accountability, transparency, democracy, and other concepts related to bureaucratic machinery within the public institutions. There is therefore a need to examine what governmental institutions, together with academic institutions in the Arab States, are doing to make significant progress in this field. The paper examines the main challenges facing PA education in Arab countries.

scholarly journals Rekomendasi Desain Operasi Pelayanan Publik Melalui Evaluasi Pemenuhan Harapan Masyarakat dan Pengukuran Kinerja (Membidik Pelayanan Publik Negara China)

2014 ◽  
Vol 1 (3) ◽  
pp. 341-355
Author(s):  
Yuli Harwani ◽  
Hesti Maheswari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Standard Operating Procedures ◽  
The Internet ◽  
Second Phase ◽  
The Public ◽  
Standard Operating ◽  
Service Standards ◽  
The Village

Complaints communities in the developing countries, especially Indonesia to the public service are still extremely high.  Perceived imbalances such as in: obscurity of time, cost and method of service; discrimination in services based on the relationships of friends, family, political affiliation, ethnic and even religious;  chain length the more entrenched bureaucracy and bribery and extortion.  This condition is a signaled for the government to seek strategic solutions to improve public services. This study aims to discover the design of public service operations in accordance with the expectations of society by measuring the performance of the public service.  Recommended design is a design that lead to e-Government and reinventing goverment to give birth standard operating procedures (SOP) and minimum service standards (SPM) for public services in Indonesia, especially in the public service that is closest to the village community  with Quality function deployment (QFD) in house of quality (HOQ) method. In the first phase of the study mapped 36 public expectations of public services, which are shown in this analysis that the public is not getting an appropriate and satisfying service, although does not show the high gap. On the other hand mapping the public response to the internet-based administration showed the unpreparedness of the people against the internet-based public services. The majority of respondents claimed to feel more comfortable and definitely served in the village office immediately met with the officers.  Queue and the possibility of intervention or extortion is not a problem for society.  In the second phase of this study will examine the true public service bureaucracy and the possibility of cutting the bureaucratic process that is more streamlined, clear, fast, and facilitate community. Last step is to benchmark the Chinese State as densely populated countries such as Indonesia, to make strategic steps and implementable in problem solving public dissatisfaction with public services and the number of maladministration. Keywords: fulfillment of community expectations, e-goverment, reinventing goverment, standard operating procedures, minimum service standards, good governance

scholarly journals PENGELOLAAN PENGADUAN MASYARAKAT KOTA BEKASI (BEKASI CITY PUBLIC COMPLAINTS MANAGEMENT )

1969 ◽  
Vol 10 (3) ◽  
Author(s):  
Witra Apdhi Yohanitas dan Teguh Henry Prayitno
Keyword(s):  
Local Government ◽  
Public Services ◽  
Good Governance ◽  
Management Model ◽  
The Public ◽  
Government Services ◽  
The Government ◽  
The Right ◽  
The City ◽  
Descriptive Method

One manifestation of good governance is the availability of infrastructure that providing information and take into account of people's expectations, so that it can be used to improvethe performance of government services. Basically, public has the right to use the complaints media if the performance of the government is not in line with public prospects. By giving an example of complaints managements and policiesthat are applied in the city of Bekasi as a benchmark that can be copied or replicated in other agencies. This study utilize exploratory descriptive method that link with regulationin order to explain the complaint in a straightforward and structured. Bekasi city has packed a system of provision of information and public complaints by utilizing technology which is the website and the SMS center. In addition, to support the success of the public services, Bekasi provides clear rules related to the provision of information and public complaints, and organizingtransparency complaint data and simple management. Model that performed by Bekasi Local Government is quite simple, therefore it can be duplicated/ replicated in other local governments.Keywords: complaint management, Bekasi City, website, sms center, community expectationsSalah satu wujud pemerintahan yang baik adalah tersedianya sarana dan prasarana untuk pemberian informasi, mendengar dan memperhatikan harapan masyarakatsehingga dapat menjadi perbaikan pelayanan dan kinerja pemerintah.Masyarakat berhak menggunakan media pengaduan jika kinerja pemerintah tidak sesuai dengan harapannya. Pemberian contoh pola pengaduan yang diterapkan di kota Bekasi dan memberikan beberapa contoh kebijakan yang ditempuh agar pengelolaan pengaduan yang diterapkan dapat berjalan sesuai dengan yang diinginkan diharapkan pengelolaan pengaduan kota Bekasi dapat menjadi pembanding yang dapat dicontoh atau direplikasi instansi lain.Melalui Metode deskriptif eksploratifterhadap peraturan dipilih untuk menjelaskan pengaduan secara lugas dan terstruktur. Kota Bekasi telah mengemas suatu sistem pelayanan penyediaan informasi dan pengaduan masyarakat dengan memanfaatkan sarana teknologi yaitu situs web dan sms center.Selain itu, untuk menunjang keberhasilan pelayanannya, kota Bekasi memberikan aturan yang jelas terkait pemberian informasi dan pengaduan masyarakat, dan melakukan transparansi data pengaduan serta manajemen yang sederhana. Model yang dilakukan cukup sederhana, maka pengelolaan pengaduan yang dilakukan oleh kota Bekasi dapat ditiru/ direplikasi didaerah lain.Kata Kunci: pengelolaan pengaduan, Kota Bekasi, situs web, sms center, harapan masyarakat

scholarly journals Editorial Foreword

2016 ◽  
Vol 8 (2) ◽  
pp. 5-6
Author(s):  
Silviu-Marian Miloiu
Keyword(s):  
Good Governance ◽  
Public And Private ◽  
Human Rights Protection ◽  
The Public ◽  
Rights Protection ◽  
Baltic Countries ◽  
History Of ◽  
Romanian Academy ◽  
The Baltic ◽  
Editorial Foreword

The current volume (8, issue 2 of 2016) of Revista Română pentru Studii Baltice şi Nordice / The Romanian Journal for Baltic and Nordic Studies (RRSBN) publishes mostly the papers presented at the Seventh International Conference on Baltic and Nordic Studies in Romania, Good governance in Romania and the Nordic and Baltic countries, hosted by the Romanian Association for Baltic and Nordic Studies and Nicolae Iorga Institute of History of the Romanian Academy, București, 24-25 November, 2016, with the support of the embassies of Finland, Latvia, Lithuania and Norway, the Consulate of Latvia to Bucharest and sponsored by Niro Investment Group. The meeting focused on good governance in Romania and the Nordic and Baltic countries as seen from a variety of angles and from the perspective of various disciplines, institutions and practices related to accountability, transparency, the rule of law, responsibility, equity, inclusiveness, participation, efficiency, human rights protection, tangible, intangible and natural heritage conservation, etc. The conference tackled concepts, issues and good practices in terms of good governance, accountability, welfare, efficiency, gender equality in the public and private sectors in Scandinavia, the Baltic States and Romania as well as the institutions called upon to fight against corruption in these countries. Historical examples of good versus bad governance were also brought forth.

Electronic Government Implementation

2011 ◽  
pp. 1909-1925
Author(s):  
Yining Chen ◽  
H. M. Chen ◽  
Russell K.H. Ching ◽  
Wayne W. Huang
Keyword(s):  
Success Factors ◽  
Internet Technology ◽  
Electronic Government ◽  
The Internet ◽  
Digital Government ◽  
Developed Country ◽  
The Public ◽  
Critical Success ◽  
Present Information ◽  
Important Means

Over the last decade, the Internet has become one of the most important means of communication in all social areas. The success of Web technology adoption in the private sector has put pressures on the public sector to adopt the Internet to present information and service resources. The concept of creating more efficient and convenient interaction between government and the interacting parties using Internet technology is referred to as electronic government (or digital government). Recent studies have shown an increase in the adoption of electronic government by various countries (Archer, 2005; I-Ways, 2005; Janssen et al. 2004). Nevertheless, the level of implementation diverges from country to country. This study identifies critical success factors of electronic government and proposes an implementation framework. This chapter presents an extensive case study to illustrate how the proposed framework can be used to analyze electronic government strategies in a developed country (United States) and a developing country (China). In conclusion, recommendations are made to developed and developing countries for their implementation of electronic government.

E-Government in Australia

2013 ◽  
pp. 215-234 ◽  
Author(s):  
Ritesh Chugh ◽  
Srimannarayana Grandhi
Keyword(s):  
Public Sector ◽  
Ad Hoc ◽  
The Internet ◽  
Web Presence ◽  
The Public ◽  
Government Services ◽  
City Councils ◽  
Early Stages ◽  
Holistic Understanding ◽  
High Incidence

The research indicates that e-government in Australia is in its early stages and there is scope for further improvement and growth. The high incidence of web presence indicates that government entities, such as city councils are pursuing cyber strategies. Although the majority of government entities utilise websites to disseminate information to the public, optimal use of ICT in the public sector is ad hoc and in infancy albeit growing rapidly. This chapter provides a concise and holistic understanding of issues that can be encountered when exploiting the Internet and ICT for providing e-government services.

Regulating Obscenity in Chinese Livestreaming: An Ongoing Mediation between the Private and the Public, the Nation and the Market

2021 ◽  
Vol 8 (1-2) ◽  
pp. 70-91
Author(s):  
Jingyi Gu
Keyword(s):  
Real Time ◽  
The Internet ◽  
Regulatory Regime ◽  
Public And Private ◽  
The Public ◽  
Neoliberal Governmentality ◽  
Grey Area ◽  
History Of ◽  
The Government

Abstract Livestreaming platforms, including Huya, Douyu, Huajiao, and Inke, have become extremely popular in China in recent years, resulting in the formation of new industries and new professions. Livestreaming also forms a ‘grey area’ for the production and circulation of content that can be deemed pornographic and obscene by the government. The challenges for effective regulations come mainly from livestreaming’s real-time feature and its problematization of the distinction between public and private. Using theoretical lenses, including a Foucauldian approach to neoliberal governmentality, this article examines the Chinese government’s major attempts between 2016 and 2018 to regulate obscenity in livestreaming and consider them in the context of the government’s history of regulating media, the internet, and pornography. Based on an analysis of the evolving regulatory regime, the article also discusses how livestreaming users are left to their own devices as they navigate the ongoing mediation between the government’s economic and ideological motives.

The Census, Audiences, and Publics

2008 ◽  
Vol 32 (1) ◽  
pp. 1-18 ◽  
Author(s):  
Margo Anderson
Keyword(s):  
Social Science ◽  
World Wide ◽  
The Internet ◽  
Science History ◽  
The Public ◽  
Social Science History ◽  
The World ◽  
History Of ◽  
Video And Audio ◽  
The U.S

Visual and oral, video and audio evidence are brought to bear to examine the history of the U.S. census and the practice of social science history. The article explores how artists have appropriated and depicted census taking in America and how census takers used “artistic” forms of evidence to advertise and promote the census and explicate census results to the public. The article also suggests how social science historians have understood and used the new electronic environment of the Internet and the World Wide Web to present their data and findings.

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