scholarly journals PENGARUH SARANA DAN PELAYANAN TERHADAP KEPUASAN MAHASISWA PROGRAM STUDI PENDIDIKAN EKONOMI FAKULTAS PENDIDIKAN ILMU PENGETAHUAN SOSIAL IKIP PGRI BOJONEGORO

2018 ◽  
Vol 5 (1) ◽  
pp. 71
Author(s):  
Sarjono Sarjono ◽  
Eka Farida
Keyword(s):  
Student Satisfaction ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Economic Education ◽  
Coefficient Of Determination ◽  
F Test ◽  
Study Program ◽  
Probability Sampling ◽  
Students Satisfaction

Abstract: This study aims to determine the effect of facilities and services on student satisfaction Study Program Economic Education Faculty of Education Social Sciences IKIP PGRI Bojonegoro. Procurement of facilities and services starting from the needs of students, so that the success or failure of facilities and services provided can be seen from the perception of students on the quality of facilities and services which is a total assessment of the benefits of facilities and services provided to students. In this case, student satisfaction will be achieved if the quality of facilities and services provided in accordance with the required. The population in this study are the students of Economics Education program level I to IV as much as 402 respondents. Sample taken 10% with probability sampling technique equal to 40 respondents. Technique of gathering datamenggunakan instrument in the form of kuesioner. Data analysis techniques used multiple regression analysis, hypothesis test (F test and t test), and test of coefficient of determination. The result of the research shows that the variables of the facilities have a significant effect on the students 'satisfaction, while the service variable has no significant effect on the students' satisfaction. F test results show that the means and services have a significant effect on the satisfaction of the students of Economic Education Study Program of 58.3% based on the R2 value of 0.583 with the significance of 0.000.Keywords : Facilities, Service, and Students Satisfaction Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh sarana dan pelayanan terhadap kepuasan mahasiswa Program Studi Pendidikan Ekonomi Fakultas Pendidikan Ilmu Pengetahuan Sosial IKIP PGRI Bojonegoro. Pengadaan sarana dan pelayanan dimulai dari kebutuhan mahasiswa, sehingga berhasil atau tidaknya sarana dan layanan yang disediakan dapat dilihat dari persepsi mahasiswa terhadap kualitas sarana dan pelayanan yang merupakan penilaian total atas keunggulan sarana dan pelayanan yang diberikan kepada mahasiswa. Dalam hal ini, kepuasan mahasiswa akan tercapai apabila kualitas sarana dan pelayanan yang disediakan sesuai dengan yang dibutuhkan. Populasi dalam penelitian ini adalah mahasiswa program studi Pendidikan Ekonomi tingkat I s/d IV sebanyak 402 responden. Sampel diambil 10% dengan teknik probability sampling sebesar 40 responden. Teknik pengumpulan datamenggunakan instrumen berupa kuesioner. Teknik analisis data menggunakan analisis regresi berganda, uji hipotesis (uji F dan uji t), dan uji koefisien determinasi. Hasil penelitian secara parsial menunjukkan variabel sarana berpengaruh signifikan terhadap kepuasan mahasiswa, sedangkan variabel pelayanan tidak berpengaruh signifikan terhadap kepuasan mahasiswa. Hasil Uji F menunjukkan bahwa sarana dan pelayanan berpengaruh signifikan terhadap kepuasan mahasiswa program studi Pendidikan Ekonomi sebesar 58,3% yang didasarkan pada nilai R2 sebesar 0,583 dengan signifikansi 0,000.Kata Kunci : Sarana, Pelayanan, dan Kepuasan Mahasiswa

PENGARUH KUALITAS PELAYANAN, HARGA DAN CITRA MEREK TERHADAP KEPUASAN MAHASISWA

2019 ◽  
Vol 8 (2) ◽  
pp. 104
Author(s):  
Titim Nurlia
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Brand Image ◽  
Linear Regression Analysis ◽  
Research Result ◽  
Coefficient Of Determination ◽  
F Test ◽  
Fierce Competition ◽  
Students Satisfaction

<p>Highly competition requires university to be more sensitive to the interest students as one of stakeholders. Polytechnic LP3I Jakarta Campus Cimone has many competitors amid the dynamics of increasingly fierce competition of higher education. This research aims to analyze the effect of Service quality, Price and Brand Image of Students Satisfaction. A theory used in research is based on opinion from Andriyani, Suwandi Mananeke &amp; Taroreh, Fatriansyah. There is an effect between Service Quality, Price and Brand Image to Customer Satisfaction. This research use a quantitative method by distributing a questionnaire. The amount of population are 408 students and the sample is 80 people by Slovin formulas. Based on research result using linear regression analysis multiple SPSS version 20 indicated that: The independent variable Service Quality, Price and Brand Image jointly tested by F test proved positive and significant influence on the Student Satisfaction and the magnitude of the effect seen from the coefficient of determination (R<sub>2</sub>) was 41,8 %. To test the hypothesis of the use F test and t test. While price do not have effect significant influence on students satisfaction.</p><p> </p><strong>Keywords:</strong> service quality, price, brand image, student’s satisfaction

scholarly journals Pengaruh E-Service Quality Dan E-Trust Terhadap Kepuasan Pelanggan Pengguna Moda Transportasi Grab di Tangerang Selatan

2018 ◽  
Vol 2 (1) ◽  
pp. 54
Author(s):  
Edi Setiawan ◽  
Sarah Septiani
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Survey Method ◽  
Test Statistic ◽  
Electronic Service

In this research used survey method, that is to explain influence between independent variable that is electronic service quality and electronic trust to dependent variable that is customer satisfaction and explain relation between variable. The population in this study is the consumer of Grab Car transport users in Bintaro, South Tangerang. The sampling technique uses accidental technique, ie random sampling of the sample that met on that day. Technique of collecting data that is done is test of questioner, that is data collecting technique by asking some direct statement to sample. Processing techniques and data analysis include correlation analysis, multiple linear regression analysis, classical assumption test, hypothesis test and coefficient of determination analysis. The result of T test statistic shows that the quality of electronic service partially has significant effect on customer satisfaction. Electronic confidence partially significant effect on customer satisfaction, while statistical test F shows the quality of electronic services and electronic trust simultaneously significant effect on customer satisfaction.

Pengaruh Mutu Layanan Pendidikan terhadap Kepuasan Siswa di MIS Mathlail Khoir Kecamatan Bojong Gede Bogor

2021 ◽  
Vol 4 (1) ◽  
pp. 28-42
Author(s):  
Aulia Fauziah ◽  
Ahmad Riyadi ◽  
Nurul Hamidah
Keyword(s):  
Student Satisfaction ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Mean Value ◽  
Coefficient Of Determination ◽  
Educational Services ◽  
Quality Of Education ◽  
Cluster Sampling ◽  
Education Services

Service quality based on education to evaluate student satisfaction at MIS Mathlail Khoir. The purpose of this study was to examine the effect of the quality of educational services on student satisfaction as well as to explain the quality of educational services and student satisfaction. The method used is a quantitative method with descriptive analysis with a population of 405 students and the sampling technique is cluster sampling of 100 students assigned to students in class V and class VI. These instruments are observation, documentation, and questionnaires. The data analysis method was carried out using correlation techniques and simple linear regression with the help of SPSS 26 software. The results showed that the quality of education services and student satisfaction in the school was said to be high with a mean value of X 75.83 while Y was 48.34. And shows that there is a significant influence between the quality of education services on student satisfaction from the regression equation obtained by Y'= 33.889+0.191X showing that there is a positive or unidirectional relationship, based on the calculation of the coefficient of determination of 10.5% while 89.5% is influenced by other variables not examined.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

scholarly journals PENGARUH SISTEM PENGENDALIAN KEUANGAN DAERAH DENGAN METODE VALUE FOR MONEY TERHADAP KUALITAS LAPORAN KEUANGAN DAERAH (Studi Kasus Pada BPKAD Kota Bengkulu)

2020 ◽  
Vol 6 (2) ◽  
pp. 87-101
Author(s):  
Subaeti Subaeti ◽  
Weni Susanti ◽  
Monalisa Sianturi
Keyword(s):  
Control System ◽  
Linear Regression ◽  
Multiple Linear Regression ◽  
Hypothesis Test ◽  
T Test ◽  
Coefficient Of Determination ◽  
Financial Control ◽  
F Test ◽  
Financial Reports

This study aims to determine how much influence the regional financial control system has on the economy, efficiency, effectiveness on the quality of regional financial reports at BPKAD Bengkulu City. The research method uses data quality test, classical assumption test, multiple linear regression analysis, t test, F test, and the coefficient of determination. The results of the calculation obtained a multiple linear regression equation, namely Y = 3.329 + 0.255X1 + 0.588X2 + 0.111X3 + e, from the equation it means that there is a positive influence between the two variables. The coefficient of determination (R²) of 0.863 and Adjusted R Square of 0.852 indicate that the influence of the regional financial control system on the economy, efficiency, effectiveness on the quality of regional financial reports is very strong. Based on the t value obtained in the hypothesis test (t-test), it was obtained X1 with a tcount of 2.379 with a significant value of 0.023, for X2 for tcount of 5.461 with a significant value of 0.000, and for X3 for tcount of 2.332 with a significant value of 0.025, while the t-table value of 1.68830 (tcount> ttable). The hypothesis is accepted or a significant value <0.05. Based on the F value obtained in the hypothesis test (F-test), the Fcount is 75.644> Ftable is 2.87. The hypothesis is accepted or a significant value <0.05. This means that the regional financial control system with economy, efficiency, effectiveness has a significant positive effect on the quality of regional financial reports at BPKAD Bengkulu.

scholarly journals PENGARUH IMPLEMENTASI KEBIJAKAN NILAI PENAWARAN DI BAWAH 80 % TERHADAP KUALITAS PEKERJAAN KONSTRUKSI DI KABUPATEN BANDUNG

Responsive ◽  
2021 ◽  
Vol 3 (3) ◽  
pp. 155
Author(s):  
Asep Subrata ◽  
Mas Halimah ◽  
Mohammad Benny Alexandri
Keyword(s):  
Policy Implementation ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Construction Work ◽  
Positive Direction ◽  
Probability Sampling ◽  
Analysis Techniques ◽  
Independent Variable

Tujuan dari penelitian ini adalah untuk mengetahui pengaruh dari implementasi kebijakan nilai penawaran di bawah 80 % terhadap kualitas pekerjaan konstruksi di Kabupaten Bandung. Metode yang digunakan dalam penelitian ini menggunakan teknik analisis deskriptif yang bersifat asosiatif kausal yaitu menggambarkan pengaruh dari variabel bebas (independent variable) terhadap variabel terikat (dependent variable) dengan menggunakan analisis statistik uji-t, dan uji-f. Sampel dalam penelitian ini menggunakan teknik probability sampling sebanyak 48 responden terhadap Pejabat Pembuat Komitmen (PPK) kegiatan jasa konstruksi. Hasil temuan menunjukan  bahwa implementasi kebijakan dari segi organisasi, interpretasi, dan penerapan mempunyai pengaruh yang signifikan dengan arah positif, artinya kalaupun implementasi kebijakannya diperbaiki, dan dimensi variabel dari organisasi ditingkatkan, interpretasinya diperbaiki, dan penerapannya diperbaiki maka akan mempengaruhi kualitas pekerjaan konstruksi menjadi lebih baik. Dimana besaran peresentase nilai koefisien determinasi (Adjusted R-Square) diperoleh sebesar 87,7 % sedangkan sisanya sebesar (1-R2) =12,3 % dijelaskan oleh sebab-sebab lain diluar model, dengan besaran pengaruh dari masing–masing variabel untuk organisasi 18,4 %, interpretasi 46,6 %, dan penerapan 23,5 %. The purpose of this study as to determine the effect of the implementation of the bid value policy below 80 % 0n the quality of construction work in Bandung Regency. The method used in this study uses descriptive analysis techniques that are causal associative, which describes the effect of the independent variable on the dependent variable using statistical analysis t-test and f-test. The sample in this study used a probability sampling technique to the Commitment Making Officer (PPK) of construction service activities. The findings show that the implementation of policies in term of organization, interpretation, and application has a significant effect in a positive direction, meaning that even if the policy implementation is improved, and the variable dimensions of the organization are improved, the interpretation is improved, and the application is improved, it will affect the quality of construction ork for the better. Where the percentage value of the coefficient of determination (Adjusted R-Square) is obtained at 87,7% while the remaining (1-R2)=12,3% is explained by other causes outside the model, with the magnitude of the influence of each variable for the organization 18,4%, interpretation 46,6%, and application 23,5%.

scholarly journals Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun

2018 ◽  
Vol 6 (1) ◽  
pp. 71
Author(s):  
Febri Nur Endah Safitri
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Internet Banking ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Banking Service

<p><em>This research has purpose to know the quality of internet banking service in PT BNI Persero Tbk KC Madin, to know customer satisfaction at PT BNI Persero Tbk KC Madiun. In this study the population consists of 512 customers with a sample of 225 clients taken with Incidental sampling technique. Technique of taking data taken by questionnaire, observation and documentation. The analysis was processed with SPSS version 20.0 using simple linear regression with hypothesis test, determination test and t test. The result of the research shows that the result of Simple Linear Regression Test is Y = 12,646 + 0,635 X, constant equal to 12,646 meaning if variable of Quality of Internet Banking Service is fixed then Customer Satisfaction amount is 0,635 so there is influence between Quality of Internet Banking Service to Customer Satisfaction. The result of Coefficient of Determination Adjust (R2) is known 0,377 means 37,7% Quality of Internet Banking Service influenced by Customer Satisfaction, while the rest 62,3% Quality of Internet Banking Service influenced by other variable not examined in this research. The result of t test is t_hitung value is 11,697 while t_tabel is 1,651. This means that the value of </em><em>〖</em><em>t</em><em>〗</em><em> _count&gt; t_table (11,697&gt; 1,651). so it can be concluded that Ho is rejected and Ha accepted.</em></p>

scholarly journals Students’ Satisfaction on Learning TEFL Subject at Fifth Semester English Education Study Program in IAIN Bukittinggi

2021 ◽  
Vol 1 (1) ◽  
pp. 37-45
Author(s):  
Lisa Indria Putri ◽  
Widya Syafitri
Keyword(s):  
Student Satisfaction ◽  
Total Population ◽  
English Education ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Good Teaching ◽  
Study Program ◽  
Quantitative Descriptive ◽  
English Students ◽  
Students Satisfaction

This study aims to determine student satisfaction in the TEFL learning process. This type of research is a quantitative descriptive study. The total population was 121 students and the research sample was 31 students in the fifth semester of English education at IAIN Bukittinggi and simple random sampling was used as a research sampling technique. Data were collected using a questionnaire. Based on the results of the study, the student satisfaction in implementing TEFL learning on good teaching items showed that students were satisfied (good) with the learning. Based on the results of this study it can be concluded that the fifth semester English students at IAIN Bukittinggi are already satisfied with the TEFL learning.

Determinants of Students’ Satisfaction in HEIs’ of Pakistan: An Empirical Investigation

2021 ◽  
Vol 39 (10) ◽  
Author(s):  
Muhammad Usman ◽  
Siti Falindah Padlee ◽  
Wan Norhayati Mohamed ◽  
Siti Nur ‘Atikah Zulkiffli
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Institutional Environment ◽  
Sampling Technique ◽  
Academic Programs ◽  
Faculty Involvement ◽  
Least Squares Regression ◽  
Teaching Excellence ◽  
Students Satisfaction

Service quality is vital for higher education institutions in order to remain competitive and growing. There is a dire need to ensure students’ satisfaction with university. Factors influencing students’ satisfaction had been explored in private universities of Islamabad, Pakistan. The factors that influenced students’ satisfaction were measured on teaching excellence, quality of academic programs, faculty involvement, and institutional environment. Non-probability sampling technique applied for 436 of HEIs students from three universities which were selected as a sample for study. A set of questionnaires was administered and distributed to the respondents of the study. A variance based Partial Least Squares regression (PLS) was applied to test the hypotheses. Results indicate a positive and direct relationship between perceived service quality of education and student satisfaction. The results of study contribute towards the literature of student satisfaction determinants and practical implications for academicians of HEIs of Islamabad, Pakistan universities.

scholarly journals PENGARUH KUALITAS PELAYANAN PRODI EKONOMI SYARIAH DALAM PENYELESAIAN ADMINISTRASI TERHADAP KEPUASAN MAHASISWA DAN DAMPAKNYA TERHADAP CITRA PRODI EKONOMI SYARIAH

2018 ◽  
Vol 3 (2) ◽  
pp. 213
Author(s):  
Rudi Aryanto
Keyword(s):  
Path Analysis ◽  
Student Satisfaction ◽  
Significant Influence ◽  
T Test ◽  
Study Program ◽  
Analysis Technique ◽  
Economic Process ◽  
Islamic Economic ◽  
Students Satisfaction

This study aims to find out the quality of Islamic Economy Study Service in completing the administration of student satisfaction and its impact on the image of Islamic Economics Program. The analysis technique used is through t test and R² test. Then in this study there are variables between, then automatically direct and indirect influence must be done so that used path analysis. The results showed that simultaneously tangible, reliability, responsiveness, assurance and emphaty variables significantly influence students' satisfaction in administrative settlement in sharia economic process. Then partially only the responsiveness and empathy variable that has no significant effect on student satisfaction. Student satisfaction variable has a significant influence on image of Islamic Economics Study Program. The tangible variables affect the image of the Islamic Economy Study Program through the students' satisfaction of 60.2%. The variable of reliability affects the image of Islamic Economics Program through student satisfaction of 0.7%. Responsiveness variable affects the image of Islamic Economics Program through student satisfaction of 18%. Assurance variables affect the image of Islamic Economics Program through student satisfaction of 6.7%. Emphaty variables affect the image of Islamic Economic Prodi through student satisfaction of 28.8%.

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