scholarly journals Kualitas Pelayanan Publik di Puskesmas Peneleh Kota Surabaya

2017 ◽  
Vol 3 (2) ◽  
Author(s):  
Devy Septiani Sunardi
Keyword(s):  
Public Health ◽  
Health Center ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Public Health Center ◽  
Health Service Providers ◽  
Five Elements ◽  
The Government

Initial observation showed that the quality of service at Puskesmas Peneleh Surabaya was less than optimal. As a means of public health service providers, puskesmas should practice quality service that is based on ServQual concept. The purpose of this research is to know and describe about the quality of public services in Peneleh Health Center Surabaya and to know and describe the supporting and inhibiting factors in public service at Peneleh Public Health Center Surabaya. Data analysis method used in this research is interactive model from Miles and Huberman. The results showed that the quality of public services in Peneleh Public Health Center is not maximal overall. This is because of the five elements of public service quality in Peneleh Puskesmas, there are two elements that are less than the maximum, namely the element of responsiveness (responsiveness) and empathy (empathy). In addition, the results of the study indicate that the supporting factors of public service at Peneleh Public Health Center of Surabaya consist of: the government fully supports all health facilities in Puskesmas Peneleh so that the development of health can run maximally, there is harmony of relationship between staff Peneleh Puskesmas and patient and number doctors at Puskesmas Peneleh are considered sufficient in the need for services for patients. While the inhibiting factor of public service at Puskesmas Peneleh Kota Surabaya consist of: employees or staff of drug or pharmacy is considered less in terms of quantity, the existence of employees in the pharmacy who are considered less responsive and dexterous in providing drug services to patients and the condition of shortage of drugs in pharmacy section. Keywords: public service, community satisfaction, and puskesmas

scholarly journals Urgency of the Public Services Supervision on the Regional Government Implementation

2020 ◽  
Vol 4 (2) ◽  
pp. 84-88
Author(s):  
Ida Ayu KETUT KARYANI ◽  
I Wayan PARSA
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Regional Government ◽  
Public Officials ◽  
The Public ◽  
Government Supervision ◽  
Service Sectors ◽  
The Government

This study examined the supervision of public services as stipulated in Law 25 of 2009, namely regarding public services and Law 23 of 2014 concerning regional government. Supervision carried out in the law is to give authority to each of the existing institutions or institutions, causing overlapping existing authority. Giving authority to officials will give birth to the rights and obligations to achieve the goals and intentions specified in the legislation. The rise of corruption cases occurs because of the weakness of existing supervision of government administration, especially in public services. In this case corruption will foster public distrust of public services. The form of maladministration carried out by public service providers is always associated with behavior in services performed by public officials and the norms of behavior of officials in public services. In addition, these problems are also caused by the opportunities and authority given to be abused and the low quality of public services in various service sectors. Supervision of public services can provide certainty about the public services provided by the government whether it has been running according to targets and objectives and is a way to find out as early as possible maladministration that might occur so that effective and accountable government can be realized.

scholarly journals KUALITAS PELAYANAN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) KESEHATAN DI PUSKESMAS WONOAYU KABUPATEN SIDOARJO

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Fatkhul Rosyadi
Keyword(s):  
Public Health ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Public Service ◽  
Direct Evidence ◽  
Health Service Quality ◽  
Additional Costs ◽  
The Government

Quality of Social Service Health Service In Puskesmas In Puskesmas Wonoayu District Sidoarjo. One form of public service organized by the government is the fulfillment of public health needs through the National Health Insurance Program, the Social Security Administering Agency (BPJS) of Health. But in the service delivery, there are still problems that often occur such as, there are always long queues, inpatient rooms are often full, drugs are limited and there are usually additional costs. Puskesmas Wonoayu is one of the faskes that serves BPJS Health participants. Therefore the quality of health services is very important in serving patients BPJS Health. In general, this study aims to measure the quality of service BPJS Health Center at Wonoayu Sidoarjo. This research uses descriptive qualitative approach. The data collection method used is observation, interview, and documentation study conducted in approximately three months. The results showed that BPJS Health Service Quality at Wonoayu Public Health Center of Sidoarjo Regency measured using Lupioadi indicator which consist of direct evidence, reliability, responsiveness, assurance, and empathy is good. But in direct evidence indicator there are facilities that are still in the process of revamping and there are also equipment officers are still lacking.Keyword: Indicators of Quality of Public Service, Health Services

scholarly journals MODEL PELAYANAN PUBLIK di DINAS PENANAMAN MODAL di PELAYANAN PERIZINAN TERPADU SATU PINTU PRO.RIAU

2018 ◽  
Author(s):  
SRI ULINA MARGARETH
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Developed Countries ◽  
Reform Movements ◽  
The Public ◽  
Private Providers ◽  
Public Pressure ◽  
The Government

Preeprint: ABSTRAKPelayanan publik pada dasarnya menyangkut aspek kehidupan yang sangat luas. Dalam kehidupan berbangsa dan bernegara, maka pemerintah memiliki fungsi memberikan berbagai pelayanan publik yang diperlukan oleh masyarakat, mulai dari pelayanan dalam bentuk pengaturan ataupun pelayanan-pelayanan lain dalam rangka memenuhi kebutuhan masyarakat dalam bidang pendidikan, kesehatan, utilitas, dan lainnya. Berbagai gerakan reformasi publik yang dialami oleh negara-negara maju pada awal tahun 1990-an banyak diilhami oleh tekanan masyarakat akan perlunya peningkatan kualitas pelayanan publik yang diberikan oleh pemerintah. Peningkatan kualitas pelayanan publik mutlak diperlukan mengingat kondisi sosial masyarakat yang semakin baik sehingga mampu merespon setiap penyimpangan dalam pelayanan publik melalui gerakan maupun tuntutan dalam media cetak dan elektronik. Apalagi dengan adanya persaingan terutama untuk pelayanan publik yang disediakan swasta membuat sedikit saja pelanggan merasakan ketidakpuasan maka akan segera beralih pada penyedia pelayanan publik yang lain.Hal ini membuat penyedia pelayanan publik swasta harus berlomba-lomba memberikan pelayanan publik yang terbaik. Ini yang seharusnya ditiru oleh penyedia pelayanan publik pemerintah sehingga masyarakat merasa puas menikmati pelayanan publik tersebut.Kata kunci : pelayanan publik di provinsi riauABSTRACTPublic service is basically about a vast aspect of life. In the life of nation and state, the government has a function to provide various public services needed by the community, ranging from services in the form of arrangements or other services in order to meet the needs of the community in the field of education, health, utilities, and others. The various public reform movements experienced by developed countries in the early 1990s were much inspired by public pressure on the need to improve the quality of public services provided by the government. Improving the quality of public services is absolutely necessary given the improved social conditions of the community so as to respond to any deviations in public services through the movement or demand in print and electronic media. Especially with the competition especially for public services provided by the private makes little customers feel dissatisfaction it will soon switch to other public service providers.This makes private providers of public services must compete to provide the best public service. This should be imitated by government public service providers so that people feel satisfied to enjoy the public service.Keywords: public service in riau province

scholarly journals Analisis Kualitas Pelayanan Rawat Inap Pada Puskesmas Winongan Kabupaten Pasuruan

2021 ◽  
Vol 9 (2) ◽  
pp. 201-212
Author(s):  
Budiono ◽  
Ahmad Robbah
Keyword(s):  
Public Health ◽  
Health Center ◽  
Public Service ◽  
Quality Of Services ◽  
Total Quality ◽  
Public Health Center ◽  
Care Services ◽  
Inpatient Services ◽  
Qualitative Descriptive

The study was compiled to see and analyze the quality of care services at Winongan Public Health Center, Pasuruan Regency, and to see the factors that affect inpatient services. This research is a qualitative descriptive study by observing data through interviews, documentation, and observation. The informants taken by the researcher were the Head of the Inpatient Division of the Winongan Public Health Center, Pasuruan Regency, Administrative Officers, Nurses and patients and / or their families. In this study, the researcher used 5 public service indicators, namely Tangible, Reliability, Responsiveness, Assurance, and Empathy. The results showed that the total quality of services at Winongan Health Center has been carried out well. This means that the quality of the services provided by the Winongan Health Center is maximized. This can be seen from the results of interviews and data that have been previously described that the Tangible, Reliability, Responsiveness, Assurance, and Empathy indicators. then the implementation of Inpatient services at Winongan Health Center is running well, but still requires improvement in several ways, namely: lack of supplies of medical equipment, linen and household tools, cleanliness of rooms and bathrooms, implementation of actions according to Standard Operating Procedures (SOP) and motto that has been set.

scholarly journals Inovasi Pelayanan Kesehatan Publik Berbasis e-Government (Studi Kasus: Inovasi Ayo Ceting di Puskesmas Andalas)

2020 ◽  
Vol 4 (1) ◽  
pp. 25
Author(s):  
Iip Permana ◽  
Ulfia Izzati
Keyword(s):  
Public Health ◽  
Health Services ◽  
Health Center ◽  
Health Workers ◽  
Human Life ◽  
Public Health Services ◽  
Health Development ◽  
Public Health Center ◽  
The Government

Health is a fundamental thing in human life. Healthy development is an investment for the development of Indonesian communities, therefore increasing community awareness, willingness, and abilities is a must. Benchmarking of success in health development is the creation of quality public health services. Increasing challenges in health development, impacting on public health services become less optimal. The government tries to improve the quality of public health services by creating various innovations through digital technology. Andalas Community Health Center as part of the government improves the quality of health services through Ayo Ceting Program, which aims to prevent stunting in the District of East Padang. Ayo Ceting consists of three program packages namely, WhatsApp Group for Pregnant Mothers, Rumah Gizi and Digital Education: The Ayo Ceting Android-based application. This study aims to determine the implementation of Ayo Ceting innovation at Andalas Public Health Center, Padang City. This research uses a qualitative descriptive approach, where research is conducted to obtain and collect in-depth data directly from the research location regarding the use of Ayo Ceting applications. The informants in this study were health workers responsible for the stunting prevention innovation program at the Andalas Public Health Center in Padang. Based on the explanation from sources, Ayo Ceting innovation increasing people's knowledge and understanding of Stunting and it prevention and empowering the community itself to actively report their health data. Furthermore, it provides more effective and efficient public services, and finally, the community can obtain information with access and a more attractive appearance

PELAYANAN PUBLIK KESEHATAN PUSKESMAS DALAM MEMBERIKAN KEPUASAN MASYARAKAT DI KABUPATEN SUMENEP

2018 ◽  
Vol 3 (3) ◽  
Author(s):  
Aryo Wibisono ◽  
R. Amilia Destryana
Keyword(s):  
Public Health ◽  
Logistic Regression ◽  
Patient Satisfaction ◽  
Health Center ◽  
Public Service ◽  
Public Health Center ◽  
The Public ◽  
Regression Methods ◽  
Total Satisfaction ◽  
The Relationship

This study aims to determine the index of public satisfaction in public health center services in Sumenep Regency and the relationship between the services to the public satisfaction. The analysis measured the index of public satisfaction and logistic regression methods to determine the effect of the relationship on total satisfaction in the health services of Public Health Center. The results of the study are the alignment between interests and patient satisfaction is still not aligned, there are still differences between interests and satisfaction, the pattern of the result is the relationship between the assurance dimension to the service satisfaction of the public health center, and the results of the index of public satisfaction  values show that the results of the community assess the public health center performance is very good by getting an A grade. Keywords: public service, logistic regretion, index of public satisfaction

scholarly journals HUBUNGAN PERILAKU MASYARAKAT DALAM PEMBERANTASAN SARANG NYAMUK DAN FAKTOR LINGKUNGAN DENGAN KEJADIAN DEMAM BERDARAH DENGUE DI WILAYAH PUSKESMAS I DENPASAR SELATAN DAN PUSKESMAS I DENPASAR TIMUR

2016 ◽  
Vol 10 (1) ◽  
pp. 17
Author(s):  
Dwi Jata ◽  
Nyoman Adi Putra ◽  
I.B.G. Pujaastawa
Keyword(s):  
Public Health ◽  
Health Center ◽  
Sampling Method ◽  
Hemorrhagic Fever ◽  
Total Sample ◽  
Cross Sectional ◽  
Public Health Center ◽  
Community Behavior ◽  
Service Need

Dengue hemorrhagic fever (DHF) is one of diseases that causes health problems in Indonesia and oftenly creates extraordinary events with great death. The purpose of this research is to discover relationship community behavior in mosquito nesting eradication and environmental factors with DHF incidence in 1st Public Health Center Denpasar Selatan and 1st Public Health Center Denpasar Timur. The research design used is observational, cross-sectional. Total sample of 82 households. Sampling was done in proportion sampling method. Results of the analysis of environmental variables associated with DHF incidence in 1st Public Health Center Denpasar Selatan: occupant density (p = 0.02), mobility (p = 0.01), the habit of hanging clothes (p = 0.04). 1st Public Health Center Denpasar Timur: mobility (p = 0.00), clogged water ditches (p = 0.00), containers water existance (p = 0.03), the habit of hanging clothes (p = 0.00). Knowledge, attitude and actions in 1st Public Health Center Denpasar Selatan and 1st Public Health Center Denpasar Timur statistically correlated with DHF incidence. As conclusion of the research results, in 1st Public Health Center Denpasar Selatan and 1st Public Health Center Denpasar Timur, that is mobility, the habit of hanging clothes, knowledge, attitude and actions strongly related with DHF incidence, while that is clogged water ditches, containers water existance and occupant density has no relation with DHF incidence. Public Health Center need to intensify health promotion, improves the quality of MNE (PSN), and the Provincial Health Service need to support Public Health Center on setting policies which necessary.

scholarly journals RESEARCH ON IMPROVING THE CAPACITY OF NGOS TO UNDERTAKE GOVERNMENT PURCHASE OF PUBLIC SERVICES BASED ON 7S MODEL

2021 ◽  
Author(s):  
TENG-FEI LIU
Keyword(s):  
Public Service ◽  
Public Services ◽  
High Mobility ◽  
External Factors ◽  
System Construction ◽  
Demand Structure ◽  
Service Projects ◽  
The Government ◽  
And Training

Under the background of government purchasing public services (GPPS), the development of NGOs faces new opportunities and challenges. To promote the development of NGOs and optimize the quality of public services. This paper analyzes the internal problems of NGOs undertaking GPPS, such as structural mismatch, low employee autonomy, high mobility and lack of professionalism, and government departments in the GPPS management loopholes, unclear regulatory responsibilities, inadequate supervision and other external factors. With the help of 7S model, this paper puts forward that the government provides a good cooperation environment for NGOs to undertake public service projects by changing management mode, strengthening system construction and training employees. NGOs define their own positioning by formulating strategic planning, matching the demand structure of public services, improving working methods, and updating service concepts. The government and NGOs work together to achieve the win-win goal of optimizing public service quality and promoting the development of NGOs.

scholarly journals Pengembangan Kapasitas Birokrasi dalam Rangka Peningkatan Kinerja Pelayanan Publik

2021 ◽  
Vol 21 (1) ◽  
pp. 268
Author(s):  
Firdaus Firdaus ◽  
Ferdricka Nggeboe
Keyword(s):  
Public Service ◽  
Public Services ◽  
Electronic Media ◽  
Shared Vision ◽  
Access To Information ◽  
Basic Principles ◽  
Work Assessment ◽  
The World ◽  
The Government

The low quality of public services in Indonesia has long been a problem that people have always complained about. This is characterized by the complex and expensive price of services, as well as the difficulty of gaining access to public services. The need and demands for quality public services become the hope of the community is urgent to be met by the government. This is in line with the current globalization trend which is characterized by the rapid advancement of science and technology so that the world becomes limitless. Nowadays, people easily get access to information both through print and electronic media, so that people are more aware and aware of their rights in obtaining services. Bureaucratic leaders at various levels, must have the same understanding and awareness to realize shared vision through accuracy and ability to make changes, and continue to develop innovation and creativity and involve all components of bureaucracy in developing bureaucratic capacity to be able to improve the performance of public services. That to provide the best service to the community, it must meet the principles of public service implementation in accordance with the basic principles that become the basis of reference in organizing, reference work, and work assessment for each public service organizing institution

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