scholarly journals The Influence of Human Resources and Infrastructure on Service Process and Service Quality

2021 ◽  
Author(s):  
Yusriadi Yusriadi
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Path Analysis ◽  
Research Design ◽  
Research Method ◽  
Quantitative Methods ◽  
Service Process ◽  
Correctional Institutions

This study analyzes human resources and infrastructure on the service process and service quality at Class IIA Correctional Institutions in Gowa Regency. The research design and approach used is an explanatory approach with quantitative methods. The research method used is Path Analysis, for the sample in this study were all employees totaling 116 employees. The results showed that: 1) Human resources had a positive and significant effect on the service process; 2) facilities have a positive and significant impact on the service process; 3) Human resources have a positive and significant impact on service quality: 4) Infrastructure facilities have a positive and significant effect on service quality; 5) The service process has a positive and significant impact on service quality; 6) Human resources have a positive and significant impact on service processes and service quality; 7) Infrastructure has a positive and significant effect on service processes and service quality.

Kualitas Pelayanan Surat Izin Mengemudi (SIM) Pada Kantor Satuan Lalu Lintas Polres Karimun

2019 ◽  
Vol 2 (2) ◽  
pp. 246
Author(s):  
Ade Sarmini
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Consumer Trust ◽  
Population Mobility ◽  
Descriptive Research ◽  
Road Users ◽  
Inhibiting Factor

<em><span lang="EN-SG">Along with increasing population mobility and increasing road users the need to have a SIM is increasing every day. Where the administration of traffic and services, such as SIM, STNKB and BPKB are oriented to the principle of quick and easy without ignoring the identification and extension of the letter. This research uses descriptive research method. Descriptive research is intended to explore and clarify phenomena or social realities. From the results of the study showed that the implementation of public service quality in making SIMs at the Karimun Regional Police Traffic Unit Office was seen from the aspect of physical facilities (tangible), reliability (responsiveness), responsiveness, assurance and empathy were running pretty good. Especially relating to the ability and reliability to provide trusted services, the ability to help and provide services quickly and appropriately, as well as being responsive to consumer desires, abilities and friendliness and employee courtesy in assuring consumer trust and firm but attentive attitudes of employees towards consumers . Although it is indeed an inhibiting factor for SIM services such as human resources, the level of awareness and facilities and infrastructure are still found in the service of making SIMs at the Karimun Regional Traffic Unit Office</span></em>

scholarly journals Pengaruh Pelatihan Kerja Terhadap Kinerja Karyawan Pada PT Kusumatama Mitra Selaras Jakarta

2018 ◽  
Vol 2 (2) ◽  
pp. 239-246
Author(s):  
Rani Kurniasari ◽  
Nurvi Oktiani ◽  
Gema Ramadhanti
Keyword(s):  
Human Resources ◽  
Correlation Coefficient ◽  
Research Method ◽  
Quantitative Methods ◽  
Regression Coefficient ◽  
Coefficient Of Determination ◽  
Regression Equations ◽  
Performance Variables ◽  
Training Variable

ABSTRACT: One of the important factors in improving the quality of Human Resources (HR) is by training and developing employees to achieve company goals. This research method uses quantitative methods, with the technique of determining saturated sampling. The research was conducted through questionnaires to all employees of PT. Kasumatama Mitra Selaras, which is an outsourcing company with a total of 37 respondents. This questionnaire calculation with the technique of calculating the correlation coefficient, the coefficient of determination and multiple linear regression equations. With the SPSS 21 application, the correlation coefficient results are 0.650 and the results are categorized as strong. the determination coefficient can be seen that 0.422 or 42.2% of PT Kusumatama Mitra Selaras performance variables can be influenced by the training variable and the remaining 57.8% is influenced by other factors. Based on the calculation table of the regression equation can be obtained the equation is Y = 13.155 + 0.662 X. From the equation of the function it can be said that if training is constant or is 0 then Y (Performance) is equal to 13.155 with a regression coefficient of 0.662.

scholarly journals EFFECT OF HUMAN RESOURCE PRACTICES ON EMPLOYEES’ BEHAVIOURAL OUTCOME IN NLC INDIA LTD

2020 ◽  
Vol 12 (1) ◽  
Author(s):  
DHIVYA BHARATHI S. ◽  
SUJATHA K.
Keyword(s):  
Public Sector ◽  
Human Resources ◽  
Path Analysis ◽  
Conceptual Framework ◽  
Human Resource ◽  
Research Design ◽  
Human Resource Practices ◽  
Descriptive Research ◽  
Hr Practices ◽  
Independent Variable

Human Resource is the important strength for any organization in achieving competitive circumstances. Governing the human resources is very challenging as compared to managing technology or capital and for its successful administration, company requires effective HRM structure. There are various research is conducted on human resource practices in various companies with different HR aspects but studies relating to employees’ behavioural outcome are not studied especially in public sector concern. The researcher framed a conceptual framework and the present study was conducted on “effect of human resource practices on employees’ behavioural outcome in NLC India Ltd”. The study focuses on various Dimensions of HR Practices and it is categorized as independent variable. Dimensions of HR practices are ability/skill practices, motivational practices and opportunities to participate in practices. The Descriptive research design has been adopted and it fulfills the objectives of the present study. The data collected from the employees of NLC India Limited. The researcher approached sample of 700 respondents. Among them 600 respondents were considered to be fit for further analysis. Hence the sample 600 is considered for the research. ANOVA, t-test, multiple regression, path analysis is used to describe relationship between variables. Hence the results showed that the HR practices influences employees behavioural outcome.

scholarly journals THE INFLUENCE OF RELIGIOUS VALUE AND COMMITMENT APPLICATION TO WORK ETHOS AND THEIR IMPACT TO HUMAN RESOURCES QUALITY IN THE GOVERNMENT CITY OF TASIKMALAYA.

2018 ◽  
Author(s):  
Maman Sulaeman
Keyword(s):  
Human Resources ◽  
Path Analysis ◽  
Random Sampling ◽  
Research Method ◽  
Data Gathering ◽  
Civil Servants ◽  
Survey Method ◽  
Work Quality ◽  
The Government ◽  
Work Ethos

The objectives of the research were to know and to analyze the influence of religious value and commitment application to work ethos and their impact to human resources quality in the Government City of Tasikmalaya. The research method used survey method. The data gathering used questionnaires and library study. The population in this research was 8984 Civil Servants in the Government City of Tasikmalaya. The sample of this research used proportional random sampling. By using path analysis, the study found that religious values, commitment, and work ethos have a significant impact to work quality. Simultaneously, religious value, commitment and work ethos have a significant impact to work quality, so the hypothesis was verified.

scholarly journals PROMOSI DAN SUMBER DAYA MANUSIA TERHADAP KEPUASAN KONSUMEN DAMPAKNYA PADA LOYALITAS KONSUMEN DI TOKO SOES MERDEKA

2018 ◽  
Vol 11 (1) ◽  
pp. 29
Author(s):  
Dina Febe Kristanti ◽  
Wasito Wasito
Keyword(s):  
Data Collection ◽  
Human Resources ◽  
Path Analysis ◽  
Human Resource ◽  
Consumer Satisfaction ◽  
Research Method ◽  
Coefficient Of Determination ◽  
Consumer Loyalty ◽  
Multiple Correlation ◽  
Verification Method

This study aims to determine how much influence of promotion and human resources (HR) at SoesMerdeka store towards consumer loyalty through the satisfaction of the customer as an intervening variable either partially or simultaneously. The research method used is descriptive and verification method with the number of samples counted to 98 respondents. Data collection techniques used were observation and distribution of questionnaires, and analysis methods used are path analysis, multiple correlation, and coefficient of determination. The result shows that promotion, human resource, consumer satisfaction, and consumer loyalty are in enough category. The results of verification research shows promotion and human resources to consumer satisfaction has an influence of 55%, promotion, human resources, and consumer satisfaction on consumer loyalty has an influence of 43.3%.

scholarly journals Analysis of the Influence of Service Quality, Facilities and Value Rates on Patient Interest through Inpatient Satisfaction at Islam Malahayati Hospital

2021 ◽  
Vol 4 (2) ◽  
pp. 2497-2508
Author(s):  
Saparuddin Siregar ◽  
Yenni Samri Juliati Nst ◽  
Rafia Hafni Harahap
Keyword(s):  
Patient Satisfaction ◽  
Data Collection ◽  
Service Quality ◽  
Path Analysis ◽  
Research Method ◽  
Good Service ◽  
Increase Patient Satisfaction ◽  
Simultaneous Test ◽  
Tariff Rates ◽  
Program Version

This study aims to analyze the effect of service quality, facilities and tariff rates on patient interest through inpatient satisfaction at Islam Malahayati Hospital Medan. This research method uses a quantitative approach with path analysis and uses the assistance of the SPSS program version 20.0. This study used a questionnaire with a sample of 56 respondents with data collection. The results of the study based on a partial test show that the Service Quality variable has a positive and significant effect on Patient Satisfaction at Islam Malahayati Hospital Medan, and the tariff value variable has a positive and significant effect on patient satisfaction and the Facility variable has a positive and significant effect on Patient Satisfaction. Then service quality has a positive and significant effect on patient interest in Malahayati Hospital, and service facilities have a positive and significant effect on patient interest. The tariff value has a positive and significant effect on patient interest and patient satisfaction has a positive and significant effect on patient interest. While the results of the study based on the simultaneous test showed that the variables of Service Quality, Facilities and Value Rates had a positive and significant effect on patient satisfaction through patient interest. The implications of this study indicate that through good service to patients it will be able to increase patient satisfaction so that it has an impact on patient satisfaction and patient interest. Facilities that have been determined by the hospital can be reached by the patient and can increase patient visits as well as the value of the rate can be measured through benefits or from what has been provided by the hospital if the facilities provided by the hospital are complete and can fulfill the patient's wishes, it will have a good impact on the development and success of the hospital.

scholarly journals Nurse Knowledge About basic Life Support based on AHA 2015 at UPTD Puskesmas Kota Blitar

2017 ◽  
Vol 4 (3) ◽  
pp. 201-205
Author(s):  
Sri Winarni
Keyword(s):  
Service Quality ◽  
Knowledge Base ◽  
Research Design ◽  
Research Method ◽  
Basic Life Support ◽  
Life Support ◽  
Sampling Technique ◽  
Descriptive Research ◽  
Questionnaire Result ◽  
Nurse Knowledge

Nurses should be able to perform emergency obedient actions with knowledge base, in Kota Blitar nurses must have certificate of basic life support competence that still valid, nurses must follow the training if the certificate has expired, in Kota Blitar there are nurses who do not know the basic life support procedure that will affect a service quality. The purpose of this research is to know the nurse’s knowledge about basic life support based on AHA 2015 at UPTD Puskesmas Kota Blitar. The research method used descriptive research design, population is 59 nurses of UPTD Puskesmas Kota Blitar, sample of 30 nurses with purposive sampling technique. The data were collected by questionnaire. Result of research 26,7% good knowledge. 70% enough. 3.3% less. Knowledge is sufficient but needs to be upgraded to good in terms of indications of dismissal of basic life support, basic life support arrangements, and an indication of the success of basic life support. Suggestions for research are to conduct competence audits on nurses, and provide opportunities for training and basic life support update information.

scholarly journals Analisis Kualitas Pelayanan dalam Pencatatan AK 1 dalam Memberikan Kepuasan kepada Masyarakat pada Dinas Transmigrasi dan Tenaga Kerja Kabupaten Aceh Singkil

2020 ◽  
Vol 2 (1) ◽  
pp. 48-58
Author(s):  
Rizky Wiryadi ◽  
Marlon Sihombing ◽  
Isnaini Isnaini
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Human Resources ◽  
Research Method ◽  
Budget Allocation ◽  
Job Seekers ◽  
Descriptive Data ◽  
Research Site

As well as Factors that influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. With the aim of this research is to find out the quality of service for recording I AK seen from Tangible (tangible) indicators, reliability (reliability), responsiviness (Assurance), Assurance (guarantee), and Emphaty (Empathy) in giving satisfaction to job seekers at the Transmigration and Manpower Agency Aceh Singkil Regency Work and Factors that Influence Service Quality in Recording AK I for job seekers in the Transmigration and Manpower Office of Aceh Singkil Regency. This research method uses descriptive qualitative research, to obtain an overview as the formulation of the existing problem and reveal the problem as it is in accordance with the existing reality through analysis of descriptive data from the results of interviews. The results of the study found several indicators of service quality that have not been well met, this was from the results of interviews and research observations at the research site. The reason is the lack of budget allocation and Allocation of Facilities and Infrastructure Supporting services from the Transmigration and Manpower Service to the Manpower sector which is responsible for the AK I. Recording service. Recommendations on the results of research are expected by the Transmigration and Manpower Service to establish AK I Registration Services Unit which has its own facilities and infrastructure. and fulfill human resources who are skilled in the field of services.

scholarly journals Perkembangan Tren Penelitian Kualitas Pelayanan Di Indonesia

2021 ◽  
Vol 4 (2) ◽  
pp. 728-756
Author(s):  
Umar Reza Saputra ◽  
Endang Larasati ◽  
Tri Yuniningsih ◽  
Retno Sunu Astuti
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Private Sector ◽  
Research Method ◽  
Quantitative Methods ◽  
Search Technique ◽  
Quality Research ◽  
Research Sector ◽  
Independent Variable

This study aims to be able to provide an overview related to the development of research on service quality in Indonesia taken by the accredited journal Sinta 2 in Indonesia and provide an overview of concepts that are often used by researchers in Indonesia so that they can bring up novelty or development of various service quality research. The sample used is an article on service quality from 2007 to 2020 which discusses service quality. The method in this study, charting the field, is a search technique for classifying articles with established criteria, namely based on research methods, research content (research variables), research sectors used by researchers in Indonesia. The findings obtained were 167 articles contained in 29 accredited journals of Sinta 2 in Indonesia that had met the criteria. Then the articles are classified based on the research method, research content (research variables) and research sector. The conclusion of this research is that the research method used is dominated by quantitative methods. The independent variable used by the researcher is dominated by service quality. The dependent variable is dominated by customer satisfaction. The journal that dominates research on service quality is the Journal of Management Applications. Research on the quality of service in Indonesia is mostly conducted in the private sector

scholarly journals EFFECTS OF SERVICE QUALITY, VALUE PERCEPTION AND LOYALTY ON CUSTOMER SATISFACTION: CASE OF A LOCAL RESTAURANT IN SOUTH BANDUNG, INDONESIA

2021 ◽  
Vol 22 (1) ◽  
pp. 19-29
Author(s):  
Putu Nina Madiawati ◽  
Mahir Pradana ◽  
Sarah Miranda
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Customer Loyalty ◽  
Quantitative Methods ◽  
Sampling Techniques ◽  
Probability Sampling ◽  
Value Perception ◽  
Analysis Technique ◽  
Quality Value

This study aims to determine how the Effect of Service Quality and Value Perception on Customer Loyalty through Customer Satisfaction as an intervening variable both partially and simultaneously. The method used in this research is descriptive and causality using quantitative methods involving 100 respondents who are customers of Chicken William restaurant in South Bandung, Indonesia. We conducted the research by taking a sample through non-probability sampling techniques with the type of purposive sampling. The analysis technique used in this study is Path Analysis using SmartPLS version 3. The results of the analysis show that Service Quality (X1) and Value Perception (X2) variables have a partial effect on Customer Satisfaction (Y), then Customer Satisfaction (Y) variables influence partial to Customer Loyalty (Z). Then simultaneously, there is the influence of Service Quality (X1) and Value Perception (X2) significantly influence Customer Satisfaction (Y). Then the intervening variable there is the influence of Service Quality (X1) and Value Perception (X2) directly affect Customer Satisfaction (Y), and this variable also influences Customer Loyalty (Z) indirectly through the Customer Satisfaction variable.

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