Kualitas Pelayanan Surat Izin Mengemudi (SIM) Pada Kantor Satuan Lalu Lintas Polres Karimun

2019 ◽  
Vol 2 (2) ◽  
pp. 246
Author(s):  
Ade Sarmini
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Consumer Trust ◽  
Population Mobility ◽  
Descriptive Research ◽  
Road Users ◽  
Inhibiting Factor

<em><span lang="EN-SG">Along with increasing population mobility and increasing road users the need to have a SIM is increasing every day. Where the administration of traffic and services, such as SIM, STNKB and BPKB are oriented to the principle of quick and easy without ignoring the identification and extension of the letter. This research uses descriptive research method. Descriptive research is intended to explore and clarify phenomena or social realities. From the results of the study showed that the implementation of public service quality in making SIMs at the Karimun Regional Police Traffic Unit Office was seen from the aspect of physical facilities (tangible), reliability (responsiveness), responsiveness, assurance and empathy were running pretty good. Especially relating to the ability and reliability to provide trusted services, the ability to help and provide services quickly and appropriately, as well as being responsive to consumer desires, abilities and friendliness and employee courtesy in assuring consumer trust and firm but attentive attitudes of employees towards consumers . Although it is indeed an inhibiting factor for SIM services such as human resources, the level of awareness and facilities and infrastructure are still found in the service of making SIMs at the Karimun Regional Traffic Unit Office</span></em>

scholarly journals The Implementation of One-Stop Integrated Service Policy in Klungkung Regency

2019 ◽  
pp. 303
Author(s):  
Ni Putu Tirka Widanti ◽  
Anak Agung Gde Raka ◽  
I Made Surya Atmadja
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Administrative Services ◽  
Inhibiting Factors ◽  
Inhibiting Factor ◽  
One Stop ◽  
The Government ◽  
The One ◽  
Integrated Service

The government of Klungkung Regency is one of the Regencies in Bali that carried out reforms in order to simplify the licensing process by holding one-stop integrated service. The purpose of this study is to determine the implementation of the policy and the inhibiting factors of the one-stop integrated service. Van Horn and Van Meter Theory were used in this research. The research was conducted at the Department of Investment and One-Stop Integrated Services in Klungkung Regency by using a qualitative research method. The result is that the implementation of the policy shows a tendency for increasingly improved attitudes. The inhibiting factor of the implementation of the policy is the different perception between the Department of Investment and the technical team related to the administrative services and the unavailability of a public service mall to facilitate the licensing and non-licensing process. In terms of human resources, the inhibiting factors are related to professionalism, competence, empathy, and ethics. The next problem is the minimal service quality that complicates the process.

scholarly journals ANALISIS PEMBIAYAAN BERMASALAH (NON PERFORMING FINANCING) PADA ASTRA CREDIT COMPANIES (ACC) CABANG PONTIANAK

2019 ◽  
Vol 9 (1) ◽  
pp. 001
Author(s):  
Amelia Amelia
Keyword(s):  
Data Collection ◽  
Human Resources ◽  
Research Method ◽  
Study Data ◽  
Direct Communication ◽  
Descriptive Research ◽  
Communication Techniques ◽  
Study Techniques ◽  
Case Study Data

This research was conducted to obtain what cause of overdue financing and how to overcome problems in the Astra Credit Company (ACC) Pontianak Branch. The variables of this study are single variables, non performing financing (NPF), which become indicators include External and Internal. The method used in this research is descriptive research method. The form of research is a case study. Data collection techniques are direct communication techniques, documentary study techniques. Data collection tools are interviews and archives. From the analysis in this study, the following conclusions are Inadequate human resources, Analysis at the outset of funding submissions, and East Pontianak Region which is the largest source problem

scholarly journals The Influence of Human Resources and Infrastructure on Service Process and Service Quality

2021 ◽  
Author(s):  
Yusriadi Yusriadi
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Path Analysis ◽  
Research Design ◽  
Research Method ◽  
Quantitative Methods ◽  
Service Process ◽  
Correctional Institutions

This study analyzes human resources and infrastructure on the service process and service quality at Class IIA Correctional Institutions in Gowa Regency. The research design and approach used is an explanatory approach with quantitative methods. The research method used is Path Analysis, for the sample in this study were all employees totaling 116 employees. The results showed that: 1) Human resources had a positive and significant effect on the service process; 2) facilities have a positive and significant impact on the service process; 3) Human resources have a positive and significant impact on service quality: 4) Infrastructure facilities have a positive and significant effect on service quality; 5) The service process has a positive and significant impact on service quality; 6) Human resources have a positive and significant impact on service processes and service quality; 7) Infrastructure has a positive and significant effect on service processes and service quality.

scholarly journals PENGEMBANGAN KAPASISTAS SUMBER DAYA MANUSIA DALAM PELAYANAN PUBLIK PADA DINAS TENAGA KERJA KABUPATEN PASURUAN

2021 ◽  
Vol 4 (1) ◽  
pp. 51
Author(s):  
Agung Purdianto
Keyword(s):  
Human Resources ◽  
Capacity Building ◽  
Unemployment Rate ◽  
Public Service ◽  
Research Method ◽  
Qualitative Approach ◽  
The Public ◽  
And Training

This paper aims to find out the Development of Human Resources Capacity in Public Service at the Pasuruan District Labor Office. The research method using qualitative approach is done scientifically, more descriptive, emphasizing the process rather than the public about improving the human resources of pasuruan community by the Pasuruan District Labor Office. The results showed that the Pasuruan District Employment Office implemented an increase in human resources developed according to the theory of capacity building in minimizing the unemployment rate, and as an effort to improve human resources precisely in the field of placement and expansion of labor (PENTA). The motivation, disciplinary and training is very influential to human resources and minimize the unemployment rate in Pasuruan Regency.

scholarly journals ANALISIS KUALITAS PELAYANAN PUBLIK DENGAN METODE SERVQUAL (SERVICE QUALITY) (Studi Kasus pada Kantor Kelurahan Tembong Kota Serang)

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
Aria Cendana Kusuma ◽  
Suflani Suflani
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Quantitative Data ◽  
Research Method ◽  
Public Services ◽  
Support Service ◽  
Service Activities ◽  
Professional Employees

AbstrakTujuan penelitian ini untuk mengetahui bagaimana Metode Service Quality bisa digunakan untuk menganalisis dan memberikan solusi terhadap permasalahan Kualitas Pelayanan Publik di Kantor Kelurahan Tembong. Metode penelitian yang digunakan adalah metode penelitian Kualitatif dan ditunjang oleh data-data kuantitatif, digunakan juga metode SERVQUAL yang terdiri dari 5 dimensi untuk menganalisis kualitas pelayanan publik di kantor Kelurahan Tembong. Hasil penelitian berdasarkan indikator dalam analisis pelayanan publik di Kantor Kelurahan Tembong, dimensi yang belum berjalan dengan baik yaitu (1) Tangible, kurangnya fasilitas kantor untuk menunjang kegiatan pelayanan (2) Reliability, kurangnya pegawai profesional yang dapat diandalkan (3) Assurance, lambatnya pelayanan yang diberikan (4) Emphaty, aparatur kelurahan yang kurang ramah dan sopan.Kata kunci: Tangible, Reliability, Assurance, dan Emphaty.AbstractThe purpose of this study was to find out how the Service Quality Method can be used to analyze and provide solutions to problems of Public Service Quality at the Tembong Village Office. The research method used is qualitative and supported by quantitative data, also used the SERVQUAL method, which consists of 5 dimensions to analyze the quality of public services in the Tembong District Administrate Office. The results of the study were the data based on indicators in the analysis of public services at the Tembong District Administrate Office. The dimensions that had not gone well, namely (1) Tangible, lack of office facilities to support service activities (2) Reliability, lack of reliable, professional employees (3) Assurance, slow service has given (4) Empathy, a village official who was not friendly and polite.Keywords: Tangible, Reliability, Assurance, and Empathy.

scholarly journals PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PT PEGADAIAN (PERSERO) BATAM

2018 ◽  
Vol 6 (2) ◽  
pp. 86
Author(s):  
Syaifullah Syaifullah ◽  
Mira Mira
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Research Method ◽  
Brand Image ◽  
T Test ◽  
Quantitative Approach ◽  
F Test ◽  
Descriptive Research

The purpose of  research is to know the partial influence (T test) and simultaneously (F test) between brand image variable and service quality to customer satisfaction PT Pegadaian (Persero) Batam. The research method used in this research is descriptive research method with quantitative approach Data collection techniques were done by distributing questionnaires to each respondent as much as 294 respondents. The results showed that the value of R Square of 0,135 or 13,5% of the value can be known the brand image and service quality affect the customer satisfaction of 13,5% while the rest is 86,5% influenced by other factors not examined. The result of research based on t test for brand image has  value equal to 6,080 > 1,968 (t table) and significant value 0,000 <0,05 meaning that variable of brand image  have significant effect to customer satisfaction, while service quality has value of 2,281 > 1,968 (t table) and significant value 0,023<0,05 meaning service quality variable have significant effect to customer satisfaction. And the result of F test has value equal to 22,670>3,03 (F table) and significant value 0,000 <0,05 can be interpreted that variable brand image and service quality simultaneously have significant effect toeffect to customer satisfaction.

scholarly journals EFEKTIVITAS FUNGSI INTELIJEN KEPOLISIAN NEGARA REPUBLIK INDONESIA DALAM MEWUJUDKAN KEAMANAN DAN KETERTIBAN MASYARAKAT DI WILAYAH HUKUM POLRES MAMUJU

2020 ◽  
Vol 2 (2) ◽  
pp. 66-72
Author(s):  
S Ahmad ◽  
Ruslan Renggong ◽  
Baso Madiong
Keyword(s):  
Human Resources ◽  
Direct Observation ◽  
Research Method ◽  
Secondary Data ◽  
Police Force ◽  
The Internet ◽  
Descriptive Research ◽  
The Law ◽  
Interview Questionnaire

Penelitian ini bertujuan (a) untuk mengetahui Efektifitas Fungsi Intelijen Kepolisian Negara Republik Indonesia Dalam Mewujudkan Keamanan dan Ketertiban Masyarakat di Wilayah Hukum Polres Mamuju. (b) untuk mengetahui faktor-faktor yang mempengaruhi Efektifitas Fungsi Intelijen Kepolisian Negara Republik Indonesia Dalam Mewujudkan Keamanan dan Ketertiban Masyarakat di Wilayah Hukum Polres Mamuju. Metode penelitian yang digunakan adalah penelitian deskriftif yakni penelitian yang mengkaji permsalahan dengan menggunakan data perimer dan sekunder dengan cara melalui wawancara, kuesioner dan observasi langsung kelapangan serta menggunakan buku-buku, artikel melalui penelusuran internet termasuk peraturan Perundang-Undangan yang berkaitan dengan permasalahan yang dibahas dalam penelitian ini. Hasil penelitian menunjukkan bahwa Efektifitas Fungsi Intelijen Kepolisian Negara Republik Indonesia dalam Mewujudkan Keamanan dan Ketertiban Masyarakat di Wilayah Hukum Polres Mamuju dapat dikatakan cukup baik dan hal ini dapat dilihat dari Efektifitas Fungsi Intelijen Kepolisian Negara Republik Indonesia dalam Mewujudkan Keamanan dan Ketertiban Masyarakat di Wilayah Hukum Polres Mamuju melalui (1) fungsi penyelidikan, (2) fungsi pengamanan., (3) fungsi penggalangan. Sedangkan faktor yang mempengaruhi Efektifitas Fungsi Intelijen Kepolisian Negara Republik Indonesia dalam Mewujudkan Keamanan dan Ketertiban Masyarakat di Wilayah Hukum Polres Mamuju juga dapat dilihat dalam tiga hal yaitu (1) Faktor sumber daya manusia, (2) Faktor Sarana dan prasarana, (3) Faktor kondisi wilayah. The research aims to know: (a) the effectiveness of the function of Indonesian Police Force Intelligence to create security and order in Law District of Mamuju Resort Police. (b) the factors that affect the effectiveness of the Function of Indonesian Police Force Intelligence to create security and order in Law District of Mamuju Resort Police. The research method used was descriptive research, a research that is used to collect primary and secondary data through interview, questionnaire and direct observation supported by the use of books and articles from the internet as well as the law and regulations in the Constitution related to the topic of this research. The result of the research shows that the effectiveness of the function of Indonesian Police Force Intelligence to create security and order in Law District of Mamuju Resort Police is quite well, which is proven by the effectiveness of the function  of Indonesian Police Force Intelligence to create security and order in Law District of Mamuju Resort Police through the function of (1) Investigation, (2) Security, (3) Coordination, while the factors that affect the effectiveness of the function of Indonesian Police Force Intelligence to create security and order in Law District of Mamuju Resort Police consist of (1) Human resources, (2) Infrastructure and (3) District Environment.

scholarly journals PELAYANAN PUBLIK DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KABUPATEN PONOROGO DENGAN SIJITU (SISTEM INFORMASI PERIZINAN TERPADU)

REFORMASI ◽  
2019 ◽  
Vol 9 (1) ◽  
pp. 82
Author(s):  
Mai Puspadyna Bilyastuti
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Access Network ◽  
Internet Access ◽  
Research Data ◽  
The Internet ◽  
The Public ◽  
Remote Areas

Abstract: The purpose of this study was to describe and analyze the implementation of DPMPTSP Ponorogo Regency public services with SIJITU. The research method used is qualitative research, data collection techniques through interviews, documentation, and observation. The results showed that the implementation of online services based online with SIJITU had not run optimally as seen from the fact that there were not many people who used the online-based licensing service, because there were several barriers including ignorance of the public about the online licensing system. the internet access network has not fully supported (in some areas of Ponorogo Regency, especially remote areas, internet access is still difficult), and the limited human resources of DPMPTSP who have expertise in informatics and other supporting technical fields. Keywords: Public Service; integrated licensing Abstrak: Tujuan penelitian ini adalah untuk mendiskripsikan dan menganalisis pelaksanaan pelayanan publik DPMPTSP Kabupaten Ponorogo dengan SIJITU. Metode penelitian yang digunakan adalah penelitian kualitatif, teknik pengumpulan data melalui wawancara, dokumentasi, dan observasi. Hasil penelitian menunjukkan bahwa pelaksanaan pelayanan publik berbasis online dengan SIJITU belum berjalan secara maksimal terlihat dari belum banyaknya masyarakat yang memanfaatkan pelayanan perizinan berbasis online tersebut, karena adanya beberapa hambatan, antara lain ketidaktahuan masyarakat akan adanya sistem perizinan online, masyarakat belum memahami bagaimana cara menggunakan aplikasi online tersebut, akses jaringan internet belum sepenuhnya mendukung (di beberapa kawasan Kabupaten Ponorogo terutama daerah pelosok akses jaringan internet masih sulit), serta terbatasnya SDM DPMPTSP yang memiliki keahlian di bidang informatika dan bidang-bidang teknis pendukung lainnya. Kata kunci: Pelayanan Publik; Perizinan Terpadu

Analysis of Sidampak Service Innovation as Glocalization of E-government In Wukirsari Village, Sleman Regency

ARISTO ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 257
Author(s):  
Hanantyo Sri Nugroho
Keyword(s):  
Public Service ◽  
Research Method ◽  
Population Data ◽  
Data Utilization ◽  
Descriptive Research ◽  
The Social ◽  
Qualitative Descriptive ◽  
Service Policies ◽  
Village Government ◽  
The Village

The Population Data Utilization System (Sidampak) in Wukirsari Village, Sleman Regency is a population administration service program that has provided many benefits. The background lacks clear planning in developing services to the community and a low level of community participation in the administration of population documents which then becomes the basis for creating a population administration service system that can provide complete, accurate, fast, easy and integrated results. This then led to a commitment for the village government of Wukirsari in making public service innovations. This innovation is not only the value of fast, easy, inexpensive, but more on the value of services that can be adapted to the culture of the Wukirsari community. Related, this study found that there are public services that consist of the Population Data Utilization System (Sidampak) program in Wukirsari Village which can then change service policies to better suit the social conditions of the community. Meanwhile, the research method used by researchers is a qualitative descriptive research method

scholarly journals Pengaruh Penerapan Adopsi Model Citizen’s Charter Terhadap Profesionalisme Kerja Aparat dan Kualitas Pelayanan Publik

2017 ◽  
Vol 7 (2) ◽  
pp. 69
Author(s):  
Ismatul Mardiyah ◽  
M. Daimul Abror
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Research Method ◽  
Linear Regression Analysis ◽  
Professional Community ◽  
Quality Of Services ◽  
Simple Linear Regression ◽  
Adoption Model ◽  
Positive Results

This study aims to analyze the influence of Citizen's Charter  on the professionalism of the Workers Apparatus and the Quality of Public Service in Purwosari Sub-District, Pasuruan Regency. The research method used is quantitative with the entire population of Purwosari Subdistrict Apparatus which amounted to 22 respondents. While the data analysis used is simple linear regression analysis using SPSS program. The result of the research shows that calculation value for the influence of adoption of citizen's charter model to work professionalism is obtained t value> t table (4.583> 1.72) with significance value = 0.000 <0.05, so Ho is rejected. So it can be seen that adoption adoption model citizen's charter has a significant influence on professionalism of work, so that each indicator obtained positive results. The indicators to measure the professionalism of work which includes the value of efficiency is Demand or demand independence. As for the value of effectiveness consists of Dedication, Social Obligations, professional Regulation alone, and Affiliate professional community. While the result of calculation of influence adoption adoption model citizen's charter  to public service quality also get t value bigger than t table that is equal to 6.000 with value signifikansi = 0.000 <0.05, so Ho rejected. So the adoption of citizen's charter model in Purwosari sub-district also significantly influences the quality of public service, so that every service quality indicator gets positive result. The indicators to measure the quality of services that include the value of efficiency is the speed and ease. As for the value of effectiveness consists of accuracy and fairness. 

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