scholarly journals PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN TERHADAP NASABAH DI PT PT. BTPN PURNA BAKTI KC PADANG

2021 ◽  
Author(s):  
Okvela Sapitri ◽  
Muhammad Hendra

The purpose of this study was to determine how the role of customer service in providing services to customers at PT. BTPN Purna Bakti KC Padang. This research method uses descriptive research analysis that is to provide a clear picture of the role of customer service in improving services to customers at PT. BTPN Purna Bakti KC Padang. The results of the study indicate that customer service is very useful for improving services as well as efforts to promote the good image of PT. BTPN Purna Bakti KC Padang is the receptionist, deksman, salesman, customer relations officer and as commiunicator.

Al-Burz ◽  
2018 ◽  
Vol 10 (1) ◽  
pp. 132-142
Author(s):  
Nilofer Usman ◽  
Dr.Liaquat Ali Sani ◽  
Yousaf Rodeni

This research article describes the role of Brahui literary circles, which have played a vital role for the preservation and promotion of Brahui Language, Literature and build a literary tendency. This paper also shows how the internal disagreement between learned established new literary circles. Few prominent personalities like  Noor Muhammad Parwana, Nawab Ghaus Bakhsh Raisani, Babo Abudl Rehman Kurd, Abdul Rehman Brahui, Syed Kamal al-Qadri and others have initiated this work in Brahui literary history. Now more the two dozen registered and non-registered Brahui literary originations working for betterment of Brahui literature. Every origination has set their separate Moto and vision, few of them promote Brahui Modern poetry few have introduced new literary tendencies, few have urged that criticism is better for new thoughts and new trend in Brahui literature. This research paper helps to understand the different periods in Brahui literature in context of Brahui originations. A descriptive research method will have been adopted to conclude this paper.


2020 ◽  
Vol 5 (1) ◽  
pp. 16-21
Author(s):  
Mila Ayu Hariyanti ◽  
Nur Indri Rahayu ◽  
Pipit Pitriani

Penelitian ini bertujuan untuk melihat adanya hubungan antara kadar Hemoglobin dan Vo2max pada Atlet Softball Putra Banten. Metode yang digunakan dalam penelitian ini adalah metode penelitian deskriptif dengan analisis correlational. Subjek dalam penelitian adalah Atlet Softball Putra Banten yang berjumlah 17 orang. Untuk mengukur kadar hemoglobin menggunakan Family Dr yaitu alat cek Hb digital sedangkan untuk pengukuran nilai VO2max menggunakan metode Bleep-test. Data kemudian diolah menggunakan uji korelasi pearson. Terdapat hubungan yang berarti antara kadar hemoglobin dengan vo2max dengan koefisien korelasi sebesar 0,489 menunjukkan bahwa semakin tinggi kadar hemoglobin maka semakin tinggi tingkat vo2max Atlet Softball Putra Banten.This study aims to see the relationship between hemoglobin levels and vo2max in Banten Softball Men. The method used in this research is descriptive research method with correlational research analysis. Subjects in the study are the Banten Softball Men Banten, amounting to 17 people. The characteristic data taken is gender. To measure hemoglobin levels using the Family Dr. is a digital Hb check tool while for the measurement of VO2max values using the Bleep-test method. The data is then processed using the Pearson correlation test. There is a significant relationship between hemoglobin levels with vo2max with a correlation coefficient of 0.489 indicating that the higher the hemoglobin level, the higher the vo2max level of softball athletes Banten.


2013 ◽  
Vol 8 (4) ◽  
Author(s):  
Phamela D Tampubolon ◽  
David Paul Elia Saerang ◽  
Agus Toni Poputra

Amid competition is so rapid and uncertain economic conditions, every company is required to be more efficient in order tobe more efficient in orderto survive and all of it can not be separated from the role of management.  Management measure which is occupied to measure the success or failure of the company is profit. To produce an efficient profit differential accounting information requires management to select the best course of action among alternatives available. The purpose of this study is to analyze the application of differential accounting information in the decision to buy or make your own semi-finished products on UD. Berkat Anugerah. This study uses a descriptive research method. The result of the analysis of research conducted on UD. Berkat Anugerah seen from the cost accounting showed diferential role in the short-term decision making, where the company should buy semi-finished products from third party cost incurred due to lower than producing its own.


2019 ◽  
Vol 8 (1) ◽  
pp. 144
Author(s):  
Jalal Aead Shwarah

This research aims at addressing important issues surrounding settling the investment disputes between the states and the national of other states when they decide resort to the international center for settling the disputes. Specifically, this research focused on role of consent in arbitration, and degree to which the center commitment to Washington convention especially to article (25) from the convention. To avoid any possible contradictions in the process settling the dispute which will have negative impacts on the parties. To achieve the objectives of this research, the researcher depended on the descriptive research method through in –depth review of a set of articles dissertations, websites and books. Results of this research have implications to the parties involved in organizing the arbitration procedures according to principles of Washington convention underlying the arbitration centers provisions.


2021 ◽  
Vol 1 (2) ◽  
pp. 145-161
Author(s):  
Yohanes K. Olin ◽  
◽  
Petrus Kase ◽  
Hendrik Toda ◽  
◽  
...  

Abstract Purpose: This study aimed to determine the role of indigenous institutions in implementing the Oetulu village Empowerment Policy of Musi district of North Central Timor regency. Research methodology: The research method in this study was a descriptive research method with a qualitative approach. This study used policy implementation theory models from Donald Van Meter and Carl E. Van Horn (1975)). Results: Six variables affect the implementation, namely: First, policy standards in the form of rules related to indigenous institutions in Oetulu village have been flawed at the formulation stage. Second, the human resources of Oetulu village indigenous institutions are not utilized by the Village Government. Third, communication between organizations and strengthening activities is still not effective. Fourth, the implementing agent has an open level of communication both vertically and horizontally, but this communication is constrained at the vertical level. Fifth, economic conditions in the jurisdiction or implementing organization are not enough to support the implementation of the policy and. Sixth, the disposition of the implementer. Limitations: This research only discusses the role of indigenous institutions in implementing the community empowerment policy of Oetulu village, Musi district of North Central Timor regency. Contribution: This research becomes scientific information for public administration science.


2018 ◽  
Vol 2 (1) ◽  
pp. 60-77
Author(s):  
Indra Slamet Gumelar

The title of this research is "The Role of the Health Office in Tackling Child Malnutrition in Ngamprah District, West Bandung Regency". The problem in this research is not yet optimal implementation of the Health Office in Overcoming Malnutrition in Children in Ngamprah District, West Bandung Regency. The research method that researchers use is descriptive research methods with a qualitative approach. The technique of determining the informants used was purposive sampling technique. The results showed that in carrying out its duties and functions, the health office, the Health Office had implemented a sufficiently optimal role seen from the six indicators of success in overcoming malnutrition, namely: All Posyandu carry out weighing operations at least once a month All toddlers are weighed, All cases of malnutrition are referred to the Puskemas Nursing or Home Sick, all cases of malnutrition are treated at the health center. Nursing or hospitalization is handled according to the management of malnutrition. All post-treatment malnourished toddlers receive assistance.


2020 ◽  
Vol 8 (SPE3) ◽  
Author(s):  
Kurniady Dedy Achmad ◽  
Sedarmayanti Sedarmayanti ◽  
Mulyaningsih Mulyaningsih ◽  
Maity Rubianty ◽  
Aan Komariah ◽  
...  

The purpose of this study was to analyze the role of organizational culture at Bandung Regional Ministry of Education and Training Center. This research was conducted with a descriptive research method with a qualitative approach.


2021 ◽  
Vol 5 (2) ◽  
Author(s):  
Sarah Azizah

This study discusses the role of Gabag Indonesia's social media marketing in maintaining brand equity in the Covid-19 pandemic. The problem of this research is that the Covid-19 pandemic that occurred in Indonesia has caused many losses to the existing business and economic sectors and the cessation of direct sales, especially in the retail sector, and forcing brands to carry out activities online, namely through social media. The formulation of the problem in this study is how the role of social media Marketing for Gabag Indonesia in maintaining brand equity in the Covid-19 pandemic? Qualitative descriptive research method is used to analyze the problems that exist in this study. The conclusion of this study is the importance of the role of Social Media Marketing of Gabag Indonesia in maintaining brand equity during the Covid-19 pandemic. Keywords: Pandemic; Covid-19; Social Media; Marketing, Brand Equity. 


PALAPA ◽  
2019 ◽  
Vol 7 (1) ◽  
pp. 30-49
Author(s):  
Risqyanto Hasan Hamdani ◽  
Syaiful Islam

This research is motivated by assumption that in maximizing student learning result it is deemed necessary to present new inovation in a learning process. This study was purposed to fully describe the role of inquiry learning strategies that have collaborated with other learning strategies or methods in maximizing learning result obtained by students of SMKN 02 KRAKSAAN. The implementation of strategies or learning methods is considered to be dominantly influential in improving student learning result. This research method uses descriptive research methods that are collaborative in qualitative form. The subject of this research are the teachers and students of SMKN 02 KRAKSAAN. Research data obtained from interviews, observations, and documentation. The result of this study showed an increase in the average student learning result by 15 points (documentation result) from the previous action (the implementation of inquiry learning strategies). Things that show the enormity of the influence given by inquiry learning strategies in maximizing student learning result.


2018 ◽  
Vol 3 (1) ◽  
Author(s):  
Said Fadhlain

This study discusses the Strategy of FPI Dakwah Movement in Aceh. The problems studied in this research are formulated in a problem formulation: How is the understanding of the mission movement of FPI in Aceh ? How is the strategy of the mission movement of the FPI in Aceh ?, What are the opportunities and challenges of the mission movement of the FPI in Aceh? This research is field research with data collection technique through interview technique and documentation study. The research method used is descriptive research method qualitative analysis, which is trying to describe the systematic facts or characteristics of a particular population or specific field in actual and accurate. The results showed, among others: Understanding propaganda movement according to FPI in Aceh, namely amar makruf nahi munkar. FPI is an Islamic organization that  Ahlussunnah Waljama'ah (Aswaja) faith who using Imam Syafi'i mazhab and aqidah Asy'ariyah Maturidiyah, and based on bilhikmah, mau'idatul hasanah and mujadalah. Strategy of mission of FPI in Aceh, in addition to seeking new followers, Rely on recruitment of members who come from pengajian participants, jama'ah mosque, or students in boarding schools run by FPI leaders. The mission of FPI by way of hisbah, the demonstration and sweeping of the eradication of immoral place, the dakwah of billisan, bilqalam and bilhal The opportunity of FPI preaching in Aceh has been well known by the community, especially the dayah ulama who give full support to FPI, even some heads of regions Preaching of FPI in Aceh. While the main challenge of FPI preaching in Aceh is the role of mainstream media that tends to exploit the negative side of the reporting of FPI Aceh's activities, the weakness of government and police efforts to enforce the law against the violation of Islamic Sharia in Aceh, as well as the violent FPI dakwah. Keywords: Strategize, Movement, Dakwah, and Front Pembela Islam (Islamic Defenders Front)


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