Effect Of People, Process, And Physical Evidence On Satisfaction Of Services In Siti Rahahah Padang City
This study aims to analyze: 1) the influence of people on satisfaction of service at RS Siti Rahmah, 2) the influence of process on satisfaction of service at RS Siti Rahmah, 3) influence of physical evidence to satisfaction of service at RS Siti Rahmah. This research includes causative descriptive research. The population in this study were patients or visitors Siti Rahmah Hospital. Determination of the number of samples determined by researchers as many as 60 respondents, the questionnaires distributed using accidental sampling technique and purposive sampling. Data were collected by questionnaire using Likert scale and data analysis using SEM PLS. The results of this study indicate that: 1) There is a significant positive influence between people on satisfaction of service at RS Siti Rahmah. Researchers suggested that RS Siti Rahmah improve services in the form of increased medical personnel in order to create satisfaction on services at RS Siti Rahmah.