Exploring the Impact of Mandatory Remote Work during the COVID-19 Pandemic
During the early months of the COVID-19 pandemic, millions of people had to work from home. We examine the ways in which COVID-19 affect organizational communication by analyzing five months of calendar and messaging metadata from a technology company. We found that: (i) cross-level communication increased more than that of same-level, (ii) while within-team messaging increased considerably, meetings stayed the same, (iii) off-hours messaging became much more frequent, and that this effect was stronger for women; (iv) employees respond to non-managers faster than managers; finally, (v) the number of short meetings increased while long meetings decreased. These findings contribute to theories on organizational communication, remote work, management, and flexibility stigma. Besides, this study exemplifies a strategy to measure organizational health using an objective (not self-report based) method. To the best of our knowledge, this is the first study using workplace communication metadata to examine the heterogeneous effects of mandatory remote work.