scholarly journals Pengaruh Kualitas Pelayanan Food and Beverage Department Terhadap Kepuasan Konsumen Hotel Daily Inn Jakarta

2020 ◽  
Vol 1 (2) ◽  
pp. 74-80
Author(s):  
Herlina Herlina ◽  
Lila Muliani
Keyword(s):  
Statistical Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Quantitative Method ◽  
Error Tolerance ◽  
Coefficient Of Determination ◽  
Food And Beverage ◽  
Data Collection Technique

This study aimed to analyze the effect of the food and beverage department service quality on customer satisfaction at the Daily Inn Hotel, Jakarta. This study used a quantitative method with a data collection technique in the form of questionnaires and literature studies. The population of this study was the consumers of the Daily Inn Hotel, Jakarta, that served by Food and Beverage Department during March 2019. The samples in this study were calcuated by Slovin Formula, with 10% error tolerance. The data then were processed by SPSS statistical analysis. The results of this study indicated that service quality had an effect on consumer satisfaction by 0.838 or 83.8% based on the coefficient of determination of 0.162 or 16.2% explained by other factors not included in this study. From the results of the T-test carried out, with the results of the analysis of 21.660 greater than 1.662 and a probability of 0.000 smaller than 0.60, it was concluded that H0 was rejected and H1 was accepted which means that the service quality variable (X) significantly affects the consumer satisfaction variable (Y).

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA PERUSAHAAN MASTER PIECE KARAOKE DI KOTA BENGKULU

2021 ◽  
Vol 9 (1) ◽  
pp. 50-58
Author(s):  
Yudi Irawan Abi
Keyword(s):  
Linear Regression ◽  
Data Collection ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Sampling Techniques ◽  
Analysis Tool ◽  
Test Result

The purpose of this study was to determine the effect of   tangible, reliability, responsiveness, assurance  and empathy of service quality to consumer satisfaction of Master Piece Karaoke in Bengkulu. The sampling technique in this study using purposive sampling techniques and data collection is done by distributing questionnaires to the respondents. The questionaires were distributed to the 100 respondent of Master Piece Karaoke in Bengkulu. The analysis tool used is multiple linear regression using SPSS 16. Hypothesis testing using the T test. Result shows that  partially, tangible, reliability, responsiveness, assurance  and empathy variables has significant effect on consumer satisfaction  of Master Piece Karaoke in Bengkulu. Based on the analysis of known coefficient of determination value of Adjusted R Square is  0.477, this means 47,7% variable consumer satisfaction is influenced by variables service quality.

Pengaruh Kualitas Layanan Terhadap Tingkat Kepuasan Masyarakat Pada Kantor Imigrasi Bengkalis

2020 ◽  
Vol 9 (1) ◽  
pp. 102-114
Author(s):  
Muhammad Fadhil Junery ◽  
Nur Asyira
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Quantitative Method ◽  
Central Government ◽  
Sampling Technique ◽  
Community Satisfaction ◽  
Convenience Sampling

This research aims to determine the immigration office services providing services to the community and how much influence the quality of immigration office services on the level of community satisfaction. This research uses a descriptive quantitative method. The population in this research amounted to 21613 people. While sampling uses the Slovin formula with convenience sampling technique so that a sample of 100 people is obtained. Data collection techniques used were observation, interviews, documentation, questionnaires and literature studies. The results of this research are that the service at the Bengkalis Immigration Office has been well fulfilled based on the determination of the central government. Then the service quality of Bengkalis Immigration Office has a significant effect on the level of community satisfaction with a percentage of influence of 68.6% and the remaining 31.4% is influenced by other variables.

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Di PT. Tiki Jalur Nugraha Ekakurir Cabang Kawaluyaan Bandung

2021 ◽  
Vol 5 (2) ◽  
pp. 423
Author(s):  
Kiki Andriyana ◽  
Ramadani Kurnia Dewi ◽  
Rita Zulbetti
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Statistical Tests ◽  
Strong Relationship ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Analysis Technique ◽  
Data Collection Technique ◽  
Test Correlation

The purpose of this study was to determine the magnitude of the effect of service quality on customer satisfaction at PT. Tiki Jalur Nugraha Ekakurir Kawaluyaan Branch Bandung. The method used is quantitative method. The data collection technique was carried out by distributing questionnaires to 28,587 visitors with a set sample of 100 respondents with reference to the calculation of the Slovin formula. This data was then processed using SPSS V 25. The data analysis technique used was simple linear regression and also correlation. The results showed that there was a strong relationship between the services provided and customer satisfaction. This is shown by statistical tests (validity test, correlation coefficient test, coefficient of determination test and hypothesis testing). The t-test shows that there is an influence between service quality and customer satisfaction with a t-value of 16,377 evidence strengthened by the calculation of the coefficient of determination of 67%.

scholarly journals KUALITAS PELAYANAN BERPENGARUH TERHADAP KEPUASAN MASYARAKAT PEMBUAT KARTU KUNING (AK-I) PADA DINAS TENAGA KERJA KABUPATEN TANGERANG

2020 ◽  
Vol 9 (2) ◽  
pp. 22-34
Author(s):  
Wina Elvariana ◽  
Ahmad Murodi ◽  
Seno Santoso
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Field Study ◽  
Quantitative Method ◽  
Regression Testing ◽  
Yellow Card ◽  
Literature Study ◽  
Labor Service ◽  
Correlation Techniques ◽  
Data Collection Technique

This Skripsi has entitled: “Service Quality Influences the Satisfaction of the Community of Yellow Card Makers (AK-I) at the  Labor Service of Tangerang Regency. The population in this study amounted to 48.993 people from high in the hole population in the researchers used 100 people as samples to be tested, the sample used an accidental sampling of respondents in this study was the community of yellow card makers (AK-I) at the Labor Service of Tangerang Regency. In this research, the method used a quantitative method with an associative approach. The data collection technique used is literature study and field study by way of observation, questionnaire, and interview. The data obtained were analyzed using the SPSS (Statistical Product and Solution Service) for Windows Version 24 using correlation techniques and with the person product with regression testing.

scholarly journals PENGARUH PELATIHAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PADA GIANT EKSTRA SEMPU KOTA SERANG

2021 ◽  
Vol 17 (1) ◽  
pp. 64-74
Author(s):  
Ubay Haki
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Quantitative Method ◽  
Hypothesis Test ◽  
Coefficient Of Determination ◽  
Analysis Technique

The aim of the research title was to know whether the training influence and service quality effect to consumer satisfaction in Giant Ekstra Sempu Serang city. The hypothesis test used description quantitative method. The population of this research was consumers who shop at Extra Giants Sempu Serang city by the amount 800 people, in taking the samples using Slovin formula found 89 people. To get the data, this study used observation, distributed questionnaires and interviews. The data analysis technique used for processing the data was likert scaale and was assisted by SPSS 24 tool, therefore from research results could be seen the correlation coefficient value between training grades and service quality on consumer satisfaction was 0,827 (very strong), the coefficient of determination was 0,823 or 82,7%, that described the value of training (X1)  and service quality(X2) contributed for 82,7% to costumer satisfaction (Y), while the remaining of 17,3% was influenced by other variables out of this study. The results of this study showed (1) there was a positive and significant effect the value of training on costumer satisfaction at 3,015, (2) there was a positive and significant influences quality of service to customer satisfaction at 4,485, (3) there was a positive and significant influence of the value of training and simultaneous service quality on customer satisfaction at 205,647

scholarly journals PENGARUH KECERDASAN EMOSIONAL, KECERDASAN INTELEKTUAL, DAN MOTIVASI TERHADAP KINERJA PERSONIL RESKRIM POLRESTA BANJARMASIN

2020 ◽  
Vol 6 (3) ◽  
pp. 443-452
Author(s):  
Andik Ariyanto ◽  
Titien Agustina
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Quantitative Method ◽  
Work Performance ◽  
Work Motivation ◽  
Data Collection Technique

Personil of Reskrim Polresta Banjarmasin  improve the work performance for service quality improvemtn. The Performance is influenced by emotional intellegent, intellectual intellegent, and work motivation. To analyzing and to know the influence  of those variables to the work performance need the research. Quantitative method is used in the research. The population is all members of the police namely 60 persons. Technique of sampling is census. This research sample  60 person. The data collection technique is questioner. Data is analyzed by linier regression analysis. The results of this research shows that intellegent, intellectual qoution, and work motivation have influence significantly to the performance partially and together. The emotional intellegent, intellectual intellegent, and work motivation are need to improve because these variables have influence significantly to the performance.

scholarly journals PENGARUH DIFERENSIASI PRODUK TERHADAP KEPUASAN KONSUMEN PADA JASUKE CIKARASA LANGSA

2019 ◽  
Vol 4 (2) ◽  
pp. 141-152
Author(s):  
Febi Febi ◽  
Yulina Astuti ◽  
Muhammad Zulkarnain ◽  
Mukarramah
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Product Differentiation ◽  
Consumer Satisfaction ◽  
Quantitative Method ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
F Test ◽  
Analysis Techniques

This study aims to determine the effect of product differentiation on consumer satisfaction on Jasuke Cikarasa Langsa, and how much infl uence the product differentiation on customer satisfaction on Jasuke Cikarasa Langsa. The method used is a quantitative method. The population in this study were all consumers who bought Jasuke Cikarasa Langsa. Implemented by distributing questionnaires to 96 respondents. Data analysis techniques in this study used simple linear regression by looking at the coeffi cient of determination, correlation coefficient and F test. The results showed that there was a signifi cant infl uence between product differentiation variables and customer satisfaction. From the calculation of the F test it is known that the F count = 82.088 with a signifi cance level of 0.000 <0.05. Product differentiation has a coefficient of determination of 0.466. It can be concluded that the product differentiation variable infl uences consumer satisfaction on Jassuke Cikarasa Langsa.

scholarly journals The Effect of Prices, Halal Certification, and Halal Awareness on Buying Interest Among Muslims in Samarinda

2021 ◽  
Vol 1 ◽  
pp. 116-126
Author(s):  
Norva Dewi ◽  
Camaria Dina ◽  
Kokom Komariah ◽  
Akhmad Nur Zaroni
Keyword(s):  
Coefficient Of Determination ◽  
Sample Number ◽  
Independent Variables ◽  
Dependent Variables ◽  
Food And Beverage ◽  
Halal Food ◽  
Muslim Majority ◽  
Food And Drink ◽  
Data Collection Technique

Indonesia is a Muslim-majority country. A Muslim should pay attention to what they consume especially food and drink. Muslim consumers need to increase knowledge and awareness about halal food and beverage products. The existence of halal certification from MUI becomes one of the identities of a product ability to consume. In addition the price also affects the buying interest of consumers. This research aims to find out the influence of price, halal certification, and halal awareness on the interest in buying Chatime drinks among Muslims in Samarinda city. This is quantitative.  The data collection technique uses questionnaires with a sample number of 100 people with probability sampling.  Data analysis using multiple regression analysis. The results showed that halal certification did not affect Chatime beverage buying interest while prices and halal awareness affected buying interest. Simultaneously, price, halal certification, and halal awareness had a significant effect on Chatime's The coefficient of determination of 45.5% indicates the magnitude of the effect of independent variables on dependent variables while the remaining 54.5% is described by other variables outside of this study. It is necessary to socialize the importance of halal certification and the inclusion of halal certification in packaging and outlets.

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

PROFITABILITY ANALYSIS OF TERUBUK FARMING (SACCHARUM EDULE HASSKARL) IN SUBDISTRICT TOSA DISTRICT OF EAST TIDORE OF TIDORE ISLAND

2018 ◽  
Author(s):  
Suwandi S. Sangadji
Keyword(s):  
Data Collection ◽  
Research Method ◽  
Quantitative Method ◽  
Secondary Data ◽  
Primary Data ◽  
Profitability Analysis ◽  
Sample Method ◽  
Document Review ◽  
Revenue Production

The purpose of this researchment is to ascertain how wide the farming of species Saccharun Edule Hasskarl (terubuk) in sub district Tosa, district of East Tidore of Tidore Island through the indicator of the value revenue, production and selling prices so that the farmers will achieve The Break Event Point (BEP). The research method was used a quantitative method with the number of samples of 30 people. The determination of the sample method is using the census method or involving all members of the population into a sample of researchment. The secondary data collection was done by using library literature in the form of document review and relevant references to research object while primary data collection was done by using questionnaire. The data is using equation R /C Ratio, BEP Revenue, BEP Price, and BEP Production. Therefore from the results of the researchment it can be explained that the two of the thirty farmers come through the break event point, while the other twenty-eight farmers declared having a business that worth to be develop or experiencing profit, because the R/C ratio is above 1.0 with average profit reach Rp. 989.000, - per production / farmer.

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