Pengaruh Kinerja Petugas Cleaning Service Terhadap Kepuasan Penumpang Ekonomi Kapal Motor Kelud PT. PELNI (Persero)

The purpose of this study was to determine the Effect of Cleaning Service Officers Performance on Passenger Economic Satisfaction MV. Kelud PT. PELNI (Persero). Data collection method to test the hypothesis using a questionnaire aimed at 90 respondents of sea transportation service users, especially economy passengers MV. Kelud PT. PELNI (Persero).T Test Results in this study have a calculated t value of 9,686. at the error level (alpha) 0.05 with the number of samples 90 and the number of independent variables 1, the value of t table is (1.987). Because the value of t arithmetic (9,686) is greater than t table (1,987) then H1 is accepted, meaning that there is an influence between Performance (X) on Customer Satisfaction (Y). The results of the calculation of the coefficient determination of the variable Influence the Performance of Cleaning Service Officers on Passenger Economic Satisfaction MV. Kelud PT. PELNI (Persero) is 51.6% It shows that the Performance of Cleaning Service Personnel variables has a positive and significant effect on the satisfaction of KM economic passengers MV. Kelud PT. PELNI (Persero) while the rest is influenced by other factors. As well as the recapitulation of the average score on the economic passenger satisfaction indicator is 4.06 (Good) which shows that in general, economy passengers of MV. Kelud PT. PELNI (Persero) is satisfied with the performance of the Cleaning Service Officers.

Analisis Dampak Positif terhadap Kesejahteraan dan Pertumbuhan Ekonomi dalam Penerapan Konsep Desa Wisata di Desa Batulayang, Kabupaten Bogor

In 2013 village Batulayang subdistrick Cisarua, distric Bogor West Java into tourist village because dates from outbound managed by the local people. The purpose of this research objectives is to determine the positive impact on welfare and economic growth with the application of the concept of tourist village in the village Batulayang, Bogor Districts, West Java. Research methods that were used to the research is the quantitative methods with Cartesian used diagrams of evidence. In this research researchers uses a questionnaire that will be distributed to resident of the village of Batulayang. The result and the discussion in a quadrant I namely foreign exchange earnings having a high priority because if there are guests foreign tourists and experienced a lack of financial in rupiah, so foreign tourists can use the currencies of his country in cash and bank which is to use. In a quadrat II to, government revenues employment generation, and development of local economies in dimension which means the means the means to uphold are very important. In a quadrant III, no in other words no effect on economic growth. On quadrant IV infrastructure development in a quadrant is considered less important because tourists be preoccupied with activities in the village and the tourist will use smartphone, before going to sleep but to signal and electricity are adequate. The conclusions researchers is tourist village very helpful for the economy residents and can grow economy. As a suggestion the government can cooperate with Batulayang village and private sector to create artificial attraction in Batulayang village to build marketing in the village and increase a vacancy for local residents.

Analisis Faktor-Faktor yang Memengaruhi Minat Kunjungan Wisatawan Berdasarkan Komponen Destinasi Wisata di Kawasan Kuliner, Pasar Lama Tangerang

Tourism in the city of Tangerang continues to experience an increase in the number of tourist visits. Based on data obtained from the Tangerang City Statistics Center, the number of tourist visits continues to increase, including an increase of 46.79% from 2017 to 2018. One of the most visited tourist destinations, culinary attractions in the Old Market, Tangerang. Culinary is a tourist attraction that is no longer a support in tourism, but instead becomes the main destination of tourists to carry out a tourism activity (Kristiana, Suryadi and Sunarya, 2018). Every tourist who will visit a tourist destination definitely needs a variety of services and facilities to reach that destination. This study aims to determine whether each dimension of attraction, accessibility, amenities, and ancillary services in the tourist destination component significantly influences the interest of tourists visiting the Tangerang Old Market Culinary Area. The theory used in this study is according to Cooper et al. in Anggela, Karini, & Wijaya (2017), which states that the components of a tourist destination have four dimensions, namely attraction, accessibilities, amenities, and ancillary services. Based on the results of the t test it is known that the dimension of attraction has a significant influence on the interest of tourist visits in the Tangerang Old Market Culinary Area, while the other three dimensions have no significant effect. Based on the results of the F Test simultaneously it is known that the component of the tourist destination has a significant influence on the interest of tourist visits in the Tangerang Old Market Culinary Area. Based on the Determination Coefficient Test results obtained by 38.6%. Suggestions from this research are so that the Culinary Area can be made more attractive and has special characteristics, adding detailed information about access to the location, completing facilities according to the needs of consumers and keeping it clean and completing additional services such as security posts and also Money Changer services.

Analisis Kebutuhan Konsumen Hotel Savero Dengan Metode Quality Function Deployment (QFD)

This research was conducted to see the needs of hotel consumers by using the Quality Function Deployment (QFD) method at Hotel Savero. The purpose of using QFD in this study is to see consumer needs (customer needs) and corrective action (technical characteristics). In addition, indicators of consumer perceptions and perceptions as well as the gap between expectations and consumer perceptions and whether there are significant differences between expectations and perceptions. The data were processed using Quality Function Deployment (QFD. The results showed that there was a negative gap between expectations and perceptions as well as a significant difference between expectations and consumer perceptions.

Pengaruh Kualitas Pelayanan Terhadap Loyalitas Konsumen Di Hotel Best Western Plus Kemayoran, Jakarta

This study aimed to analyze the effect of service on customer loyalty at the Best Western Plus Hotel Kemayoran. The research method used is a quantitative research approach. Data collection techniques to test hypotheses through a questionnaire addressed to 50 respondents who use the services of the Best Westen Plus Hotel Kemayoran. And equipped with making observations and literature study. The respondent sample data collection was carried out using an accidental sampling technique. The data analysis method used consists of validity test, reliability test, standard linear analysis test with t test, product moment correlation coefficient, and determination coefficient. The results obtained from the analysis of SPSS statistical data processing and hypothesis testing, namely the correlation coefficient between the service quality variable (X) and the customer loyalty variable (Y) is significant because it is between 0.5 <r< 075. Based on the results of the t-test analysis, the results are greater than the table, namely 2.604> 2.01. This figure shows that H0 is rejected and H1 is accepted, which means that the service quality variable (X) has a significant effect on customer loyalty (Y).

Perancangan Sarana Mobilitas Hijau Berbasis Teknologi Tepat Guna Sebagai Ikon Ecotourism Di Desa Suroteleng, Selo, Boyolali

Suroteleng Village (Selo Subdistrict, Boyolali Regency, Central Java) is located between the slopes of Mount Merapi to the north and the slopes of Mount Merbabu to the south. This makes Suroteleng Village potentially as a strategic ecotourism destination. Nevertheless, the local government wants to have a distinctive tourism identity, and downhill biking (cycling from the top of the mountain slope to the lower point) is proposed to be an iconic nature tourism activity in the village. Therefore it is necessary to design mobility facilities, which can facilitate tourists to easily be able to get to the starting point of cycling, which is located on the upper slopes of the mountain. The mobility facility was designed based on two aspects, namely: 1) System design theory (system engineering), and 2) Global Sustainable Tourism Council Destination Criteria; so that it meets the requirements as a green mobility based on appropriate technologies and become icon in the ecotourism area of Suroteleng Village.

Peranan Masyarakat Mengangkat Perekonomian Kampung Kumuh Berbasis Kampung Ramah Lingkungan Sebagai Bagian Untuk Dijadikan Sebagai Desa Wisata

Identical slums with residents far from the word prosperous and uneducated. Slums have become a common sight of densely populated cities that are urbanites. The Green Village program issued by the Bogor district as a form of concern for the environment of the population which is fairly dense and slum population due to lack of greening land and lack of awareness of environmental cleanliness. The research method used is qualitative. Kampung Gunung Geulis Bogor is one of the villages that has changed the paradigm from a slum village to an Eco-friendly Village (KRL). Residents receive education about the importance of greening and environmental cleanliness by forming a waste bank and recycling waste into useful products. From KRL, the population is able to produce compost and plant crops with used media. Compost and plants are currently consumed by themselves to meet the needs of residents. The excess production has the potential to be sold in the market as additional income for citizens. This target is a long-term program so that citizens will prosper independently. In addition raising the economy of the citizens, KRL creates this village as an alternative tourism village in Kabupaten Bogor.

Inventarisasi Konsep Ekosistem Pariwisata Dalam Pengembangan Destinasi Wisata Berkelanjutan: Kasus Waduk Walahar, Kabupaten Karawang

Development in tourism supposed to be development of tourism destinations. There are three main components of tourism destinations that play an important role in the development, which are: tourists, local people (hosts), and the destination itself. This study was designed to record the components of the tourism ecosystem in the Walahar Tourism Destination, Karawang Regency. Walahar is known as a culinary destination in Karawang Regency. This research is expected to produce a model for developing sustainable culinary tourism destinations. The research was compiled with a preliminary stage compiling a profile of all tourism potentials, attractions, and gastronomic tourism products, and the level of readiness of the local community, in the study area. The expected research result is the inventory of the ecosystem components involved in the Walahar culinary destination. The identification of the tourism subsystem in Walahar Village shows that only one of the twelve subsystems qualifies as a tourism destination. Therefore the development of Walahar as a tourism destination requires government’s effort. The development of Walahar as a destination also seems to be a solution to improve the quality of the environment by improving sanitation and environmental hygiene.

Strategi Pengembangan Potensi Wisata Desa Bukit Telago Dalam Perspektif Community Based Tourism

The purpose of this research is to determine the extent of community involvement at the village of Bukit Telago and how the strategy of developing tourism at the village of Bukit Telago. Descriptive qualitative is the methodology used in this study. With 30 samples consisting of officials, community and local entrepreneurs, the method of sampling is use purposive sampling and random sampling methods. The results are that community involvement at Bukit Telago tourism was only in communities around the village and the development strategy used involves three pillars namely village, community and local businessmen who are mutually integrated.

Pengaruh Kualitas Pelayanan Food and Beverage Department Terhadap Kepuasan Konsumen Hotel Daily Inn Jakarta

This study aimed to analyze the effect of the food and beverage department service quality on customer satisfaction at the Daily Inn Hotel, Jakarta. This study used a quantitative method with a data collection technique in the form of questionnaires and literature studies. The population of this study was the consumers of the Daily Inn Hotel, Jakarta, that served by Food and Beverage Department during March 2019. The samples in this study were calcuated by Slovin Formula, with 10% error tolerance. The data then were processed by SPSS statistical analysis. The results of this study indicated that service quality had an effect on consumer satisfaction by 0.838 or 83.8% based on the coefficient of determination of 0.162 or 16.2% explained by other factors not included in this study. From the results of the T-test carried out, with the results of the analysis of 21.660 greater than 1.662 and a probability of 0.000 smaller than 0.60, it was concluded that H0 was rejected and H1 was accepted which means that the service quality variable (X) significantly affects the consumer satisfaction variable (Y).