scholarly journals Quality in service, a potential foundation of competitiveness in the informal market of shoes

2020 ◽  
Vol 4 (32) ◽  
pp. 36
Author(s):  
Lisseth Alexandra Pérez ◽  
Jenny Margoth Gamboa Salinas
Keyword(s):  
Customer Service ◽  
Strong Relationship ◽  
Competitive Advantages ◽  
Five Dimensions ◽  
A Value ◽  
Reliability Sensitivity ◽  
Degree Of Satisfaction ◽  
Relationship Of ◽  
The City ◽  
Spearman’S Correlation

The production and sale within the informal footwear market is one of the main economic and labor activities carried out in the city of Ambato, where it constitutes an economic refuge for those who are unemployed. The main objective of this research was to analyze the current situation in which the informal footwear market is based on the dimensions of quality in the service and the degree of satisfaction of the needs of consumers through a field study, applying a survey based on the dimensions of SERVQUAL model. thee methodology used was a qualitative-quantitative analysis of the five dimensions of the SERVQUAL: reliability, sensitivity, security, empathy and tangible elements; the research instrument was a survey applied to 103 clients. the analysis of reliability and internal consistency of the instrument by means of Cronbach’s Alpha present a value of 0.801; also, by the Spearman’s correlation analysis, the strong relationship of the variables was evidenced: sensitivity and reliability (0.815); sensitivity and security (0.815) and security with empathy (0.768); which show what is being done correctly in relation to customer service. e other dimensions, that did not show a significant correlation, should improve customer service in order to create competitive advantages.

MAKNA GERAK TARI TANGGAI DI KOTA PALEMBANG SUMATERA SELATAN

2019 ◽  
Vol 18 (1) ◽  
Author(s):  
Gabriella Saras Katungga ◽  
S Syahrial
Keyword(s):  
Qualitative Research ◽  
Young People ◽  
Research Methods ◽  
Research Question ◽  
Qualitative Research Methods ◽  
A Value ◽  
The People ◽  
Dance Movements ◽  
Relationship Of ◽  
The City

Tanggai Dance is a welcome guest dance in the city of Palembang. Tanggai Dance is one of the dance that until now continues to exist and become a dance that must be known and studied by young people especially women. It is not recklessly to dance the Tanggai dance, but dancers should also know the contents of the dance, because there is a value to be conveyed to the people who appreciate the Tanggai dance. There are two focus problems that will be researched and formulated in the research question which is how the form of Tanggai dance and what is the meaning of the movement of Tanggai dance in the city of Palembang. This research uses qualitative research methods. The research aims to discuss the shape and meaning of the dance movements of Tanggai. The discussion of the form uses the concept of Suzzane K. Langer and Soedarsono about the form which means the structure of a relationship of various factors that are intertwined. Discussion of the meaning of motion using the concept expressed by Anya Peterson Roice about the three things of use is, mimetic, abstract, and metaphoric. The result of this research is Tanggai dance in Palembang city is a packaging dance form for welcome guests. Related to the meaning of the whole movement of Tanggai dance that has the meaning of surrender to the Lord Almighty.Keywords: dance form and motion meaning.

scholarly journals IDENTIFIKASI PENGUATAN NILAI-NILAI PENDIDIKAN KARAKTER MELALUI BERPIKIR KRITIS GURU BIOLOGI PADA SISWA KELAS XI MAN AMBON

2020 ◽  
Vol 6 (2) ◽  
pp. 77-82
Author(s):  
Hanisu Johanis ◽  
F Rehena ◽  
Hasan Tuaputty ◽  
Dominggus Rumahlatu
Keyword(s):  
Critical Thinking ◽  
Character Education ◽  
Strong Relationship ◽  
Biology Teacher ◽  
Biology Teachers ◽  
Distribution Method ◽  
A Value ◽  
Religion Teacher ◽  
Education Of Students ◽  
Relationship Of

Background: The teacher holds an important role in developing and strengthening the education of students' character in a Biology learning process. The character of the teacher is one of the factors that must be developed in the curriculum. Critical thinking includes character and skills which are two things that can not be separated in a person. Method: This research was conducted in July-August 2018, using a questionnaire distribution method of 60 students and interviews with the head of MAN, deputy head of curriculum, Biology teacher, religion teacher, BK teacher and Committee teacher. Results: This study shows the character of Biology teachers towards class XI students including the Good category, strengthening the character education of students in the bad category, and critical thinking of Biology teachers in the good category, and the relationship of the character of the Biology teacher. Conclusion: Strengthening the value of student character education has a strong relationship that is with a value of 0.867.

scholarly journals HUBUNGAN FUNGSI KEPEMIMPINAN KEPALA PUSKESMAS DENGAN MOTIVASI KERJA TENAGA KESEHATAN DI PUSKESMAS KEBUN LADA KECAMATAN BINJAI

2019 ◽  
Vol 2 (1) ◽  
pp. 40-47
Author(s):  
Ikadawaty Hutabarat ◽  
Masryna Siagian ◽  
Putranto Manalu
Keyword(s):  
Decision Making ◽  
Health Services ◽  
Work Motivation ◽  
Health Workers ◽  
Working Hours ◽  
Strong Relationship ◽  
Cross Sectional ◽  
A Value ◽  
Relationship Of ◽  
The Relationship

Leadership has an influence on the work motivation of health workers in carrying out health services for the community. Based on an initial survey conducted at Kebun Lada Binjai Puskesmas there are still health workers who are lazy at work, often arrive late and go home early, often get together even though working hours are still inadequate, facilities and infrastructure are inadequate such as lack of seats so many patients who stand while waiting for health services, there are still health workers prioritize personal interests rather than the interests of the office in carrying out their duties. Based on the researcher's observations, it was found that the low work motivation of health workers in carrying out their duties and responsibilities. The purpose of this study was to determine the relationship of leadership functions (planning, supervision, and decision making) with the work motivation of health workers. This type of research is an analytic survey research, with cross sectional approach. The population in this study were all health workers as many as 47 people. The method of data analysis uses Chi-square test. The results showed that there was a very significant (strong) relationship between the relationship between planning and workforce motivation of health workers with a value of p = 0,000 or (p <0.05), the relationship of supervision with workforce motivation of workers with a value of p = 0,000 or (p < 0.05), and the relationship between decision making and workforce motivation by health workers with a value of p = 0,000 or (p <0.05). Based on the results of the study it is expected that the Head of the Puskesmas must have the ability to lead subordinates well and be structured in order to carry out health programs well so as to provide work motivation with encouragement and the desire of health workers to carry out an activity or work well.

scholarly journals Exploring the Relationship of Service Quality on Customers Delight in Selected Restaurant of Laguna, Philippines

2021 ◽  
Vol 39 (12) ◽  
Author(s):  
Michael Bhobet B. Baluyot, DHM ◽  
Anicia C. Pampolina, MSHRM
Keyword(s):  
Correlation Coefficient ◽  
Customer Service ◽  
Restaurant Industry ◽  
High Quality ◽  
Five Dimensions ◽  
Customer Delight ◽  
High Level ◽  
Relationship Of ◽  
The Relationship

This paper aimed to determine customer experiences in the pandemic situation at a local restaurant in Laguna, Philippines, and to demonstrate that there are now beyond eating experiences available in that area. The study included 150 customers from Laguna's different restaurants. The SERVQUAL Model and Customer Delight Model serve as the foundation for this study endeavour. Pearson r was used to calculate the correlation coefficient. The five dimensions used in the study are reliability, assurance, tangibles, empathy, and responsiveness. Based on the findings, personal attention and creating an emotional connection with customers are essential in interacting with customers and delivering consistent service. The findings revealed that the total customer delight experience was moderately delighted. Furthermore, the findings have shown a correlation coefficient r of 0.720, which indicates a high level of correlation. These findings demonstrated that high-quality service always equates to high-quality delight and happiness.  Findings revealed that customers want value and the whole experience rather than just the quality of the food. Customers are influenced by how they are handled at all stages of their dining experience. The study's findings serve as a foundation for future growth, demonstrating that a small restaurant can compete in the fast-growing restaurant industry by providing excellent customer service.

scholarly journals ANALISIS BAURAN PEMASARAN DILIHAT DARI HARGA DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PENYEWA GEDUNG DI PT. BHUMYAMCA SEKAWAN.

2020 ◽  
Vol 15 (1) ◽  
pp. 45-50
Author(s):  
Rokhmad Slamet ◽  
Gino Saputra
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Service Sector ◽  
Strong Relationship ◽  
Significant Positive Effect ◽  
A Value ◽  
Relationship Value ◽  
Relationship Of ◽  
The Relationship ◽  
Positive Effect

Every company is required to be ready to face increasingly fierce business competition with other companies from around the world to face globalization which is often said to be an era of world without limits. Increasing customer satisfaction for companies in the service sector is very important, because it involves service quality and price which is one step in increasing customer satisfaction. The purpose of this study is how much influence the price of customer satisfaction on tenants at PT. Bhumyamca Sekawan. How big is the influence of service quality on building customer satisfaction at PT. Bhumyamca Sekawan. How big is the influence of price and quality of service together (simultaneous) on customer satisfaction of building tenants at PT. Bhumyamca Sekawan. Evident Judging from the results of the study that the relationship between price and customer satisfaction shows the relationship value 0.654 and the relationship of service quality with customer satisfaction shows the relationship value 0.720 both have a strong relationship between price and customer satisfaction and service quality with customer satisfaction has a strong relationship when viewed from the correlation coefficient. And Based on the results of other studies with R2 value of 0.587, the price and service quality have a large simultaneous effect on customer satisfaction at PT. Bhumyamca Sekawan, which is 58.7%. Judging from the t test the price is concluded to provide a significant positive effect on customer satisfaction because it has a value of t count (3.076) t table (2.002). As well as service quality, it is concluded that it has a significant positive effect on customer satisfaction because it has a value of tcount (4.694) t table (2.002). And Judging from the F test produced a significance value of 0.000 0.05 means that the variables are jointly / simultaneously there is an influence on the dependent variable. While F count is 40,498 3.16 means that the independent variables are simultaneously / simultaneously there is an influence on the dependent variable.

Wenn stadtpolitische Bewegungen das Terrain des Staats betreten

2018 ◽  
Vol 48 (191) ◽  
Author(s):  
Jonathan Diesselhorst
Keyword(s):  
Social Movements ◽  
City Government ◽  
Housing Policies ◽  
Hierarchical Decision Making ◽  
Urban Social Movements ◽  
State Apparatus ◽  
Hierarchical Decision ◽  
Relationship Of ◽  
The Relationship ◽  
The City

This article discusses the struggles of urban social movements for a de-neoliberalisation of housing policies in Poulantzian terms as a “condensation of the relationship of forces”. Drawing on an empirical analysis of the “Berliner Mietenvolksentscheid” (Berlin rent referendum), which was partially successful in forcing the city government of Berlin to adopt a more progressive housing policy, the article argues that urban social movements have the capacity to challenge neoliberal housing regimes. However, the specific materiality of the state apparatus and its strategic selectivity both limit the scope of intervention for social movements aiming at empowerment and non-hierarchical decision-making.

Pengaruh Penghargaan Terhadap Kinerja Karyawan pada CV. Dino Manunggal Karsa Bogor

2019 ◽  
Vol 4 (2) ◽  
pp. 17
Author(s):  
Dedy Mulyadi ◽  
Didik Purwanto
Keyword(s):  
Linear Regression ◽  
Performance Assessment ◽  
Correlation Coefficient ◽  
Linear Regression Analysis ◽  
Strong Relationship ◽  
Simple Linear Regression ◽  
New Employees ◽  
Company Policy ◽  
Effective Manner ◽  
Relationship Of

The question of compensation in addition to sensitive to be driving someone to worl due to an effect on morale and discipline employees. Therefore , any  agency or any organization should be able to provide compensation equal to the workload  to create a workforce that efficient and effective manner can be realized. Amaore than that, the company’s goal to improve performance. Performance assessment is a subjective process that involves human judgments. Thus, performance assessment is very likely wrong and very easily influonced by sources that are not actual, so it must be taken into account and considered reasinable. Frformance appraisals are considered  to meet the target if it has a good impact on new employees who rated their performance. Simple linear regression analysis using SPSS version 12:00 data processing obtained tegression equation Y = 0,487 X 74 + with an explanation of X = award, 74 = constant, 0.487 = coefficient awards, and Y = performance based on simple linear regression equation in case of increase of one unit of the  performance award will be increased 0.487 units. If company policy negates the performance award will remain at a constant rate (74) units . (A) Test results obtained thitung significant constants of (12.574) > t table for (1.960 then reject Ho constanta significant meaning. (B) significant Test award coefficient t count the results obtained by (2.164)> t table foe (1.96) then reject Ho the mean coeffent of appreciation affect the performance . (C) correlation coefficient analysis is done by calculating the product moment corration (pearson)  to test  whether or not a strong  relationship between the variables X  dan Y , based on the results of cakculations with SPSS  table valuse obtained by calculating the  correlation coefficient r (0.3100> r on the table for a = 0,05 (0.291) then reject Ho, which means there is a relationship of respect for performance. When we enter these valuse in the table shows the interpretation of the correlation coefficient between the interval from 0.20 to 0.399 which has a low relationship

A Selection of Bandung City Travel Route Using The FLOYD-WARSHALL Algorithm

2020 ◽  
Vol 12 (7) ◽  
Author(s):  
Muhammad Ghifari Arfananda ◽  
◽  
Surya Michrandi Nasution ◽  
Casi Setianingsih ◽  
◽  
...  
Keyword(s):  
Traffic Congestion ◽  
Rapid Development ◽  
Route Selection ◽  
Tourist Attractions ◽  
Tourist Destinations ◽  
A Value ◽  
Distance Data ◽  
Simple Additive Weighting ◽  
The City ◽  
Selection Of

The rapid development of information and technology, the city of Bandung tourism has also increased. However, tourists who visit the city of Bandung have problems with a limited time when visiting Bandung tourist attractions. Traffic congestion, distance, and the number of tourist destinations are the problems for tourists travel. The optimal route selection is the solution for those problems. Congestion and distance data are processed using the Simple Additive Weighting (SAW) method. Route selection uses the Floyd-Warshall Algorithm. In this study, the selection of the best route gets the smallest weight with a value of 5.127 from the Algorithm process. Based on testing, from two to five tourist attractions get an average calculation time of 3 to 5 seconds. This application is expected to provide optimal solutions for tourists in the selection of tourist travel routes.

The influence of Country of Origin Image on HCMC consumer attitudes towards Vietnamese garments

2020 ◽  
Author(s):  
Ha Nam Khanh Giao
Keyword(s):  
Strong Influence ◽  
Positive Relationship ◽  
Country Of Origin ◽  
Consumer Attitudes ◽  
Competitive Advantages ◽  
Age And Gender ◽  
Managerial Implications ◽  
And Gender ◽  
Country Of Origin Image ◽  
Relationship Of

The study analyses the factors of Country of Origin Image influencing Vietnamese consumer attitudes towards Vietnamese garments by surveying 366 customers. Cronbach's Alpha analysis and EFA analysis together with multiple regression analysis were used with SPSS. The results show that only two components having a strong influence are "Country of Origin Image" and "Country of Origin Image of Product"; only "Country of Origin Image of Product" affects consumer’s perceived cost of garments; finally, there is a positive relationship of perceived benefits and a negative one of perceived cost of attitudes towards Vietnamese garments. There is no difference in terms of "income", "age" and "gender" for consumer attitudes towards Vietnamese garments. The study also suggests a number of managerial implications for the garment companies to have better competitive advantages.

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