scholarly journals BAGAIMANA FUNGSI KEPALA SEKOLAH DAN KOMUNIKASI INTERPERSONAL GURU TERHADAP MUTU PELAYANAN PENDIDIKAN?

Edum Journal ◽  
2020 ◽  
Vol 3 (2) ◽  
pp. 131-146
Author(s):  
Tasrikhah Tasrikhah
Keyword(s):  
Elementary School Teachers ◽  
Interpersonal Communication ◽  
Significant Influence ◽  
Present Condition ◽  
Survey Method ◽  
Educational Services ◽  
Quality Of Education ◽  
Education Services ◽  
Processing Techniques

At present condition, education is a service. In order to satisfy users, the education service quality must be maintained to remain good. Factors that are strongly suspected of influencing educational services are the function of the principal and teacher interpersonal communication. Given the importance of education services, this study focuses on the function of principals and teacher interpersonal communication and their influence on the quality of education services. The method used is a survey method with a quantitative approach to 88 public elementary school teachers. Data processing techniques use both partial and multiple regression analysis. The results of the study show that: (1) There is a positive and significant influence between the implementation of the principal's function on the quality of education services (2) There is a positive and significant effect between teacher interpersonal communication on the quality of education services (3) There is a positive and significant influence between the implementation of the principal's functions and teacher interpersonal communication simultaneously on the quality of educational services. Starting from these conditions, the author suggests, that: (1) The quality of high education services is one of the missions that must be achieved by each school, the quality of education services has been shown to be influenced by the implementation of the principal's functions and teacher interpersonal communication. Therefore, principals should try to improve their function as school principals, especially those related to leading, managing and motivating with more optimal ways to explore their potential. So that it is expected that with optimal implementation of the principal's function, the quality of education services will increase. (2) Every teacher must develop himself by exploring his inner potential, participating in various trainings for teachers and continuing with higher education. In addition, in every self the teacher must try to instill awareness of the importance of maintaining interpersonal communication, for example by optimizing social media communication such as forming groups on Whatsapp, then education services at public elementary schools will be better and maintenance of friendship will be better.

scholarly journals The Effect of Brand Image And Quality Of Educational Services On Customer Satisfaction

2018 ◽  
Vol 22 (3) ◽  
pp. 325
Author(s):  
Connie Chairunnisa
Keyword(s):  
Customer Satisfaction ◽  
Significant Influence ◽  
Consumer Satisfaction ◽  
Brand Image ◽  
Survey Method ◽  
Educational Services ◽  
Quality Of Education ◽  
Education Services ◽  
Analysis Technique

This study aims to provide information on the influence of brand image, the quality of education services on consumer satisfaction. This research uses survey method with path analysis technique, with a sample of 244 respondents. The results of the study prove that (1) there is a positive and significant influence between brand image on customer satisfaction, by 66.7% (2) there is a positive and significant influence between the quality of education services on customer satisfaction by 71.4% (3) there positive and significant influence between brand image and education service quality on customer satisfaction by 78.1%. In order to encourage the level of customer satisfaction, the Faculty needs to pay attention to the expectations and complaints of its customers, and continue to improve the quality of education services.

scholarly journals PENGARUH NILAI PELANGGAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMILIHAN PENDIDIKAN KAMPUS BERBASIS VOKASI

2020 ◽  
Vol 9 (2) ◽  
pp. 88
Author(s):  
Minggu Minggu ◽  
May Vitha Rahmadhani ◽  
Siswandi Siswandi
Keyword(s):  
Significant Influence ◽  
Customer Value ◽  
Quantitative Research ◽  
Educational Services ◽  
Quality Of Education ◽  
College Selection ◽  
Quantitative Research Methods ◽  
Education Services ◽  
Selection Decision

<p>This research was conducted to determine how much the influence Customer Value to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M, to determine how much the influence Quality 0f Education Services to the  College Selection Decision of Student in Politectic LP3I Jakarta Kampus Blok M, and determine how much the influence Customer Value and Quality of Education services simultaneously to the College Selection Decision of Student  in Polytechnic LP3I Jakarta Kampus Blok M. This research was conducted on 75 students out of a population of 300 students using slovin method and quantitative research methods using regression analysis, to prove that the variable customer value has a positive and significant influence towards college selection decisions; and the variable quality of educational services has a positive and significant influence towards college selection decision. The research proved that the customer value has a positif influence 0,823 to the college selection decision,the quality of educational services has a positif influence 0,756 to the college selection decision,customer value and quality of education services simultaneosly has a significant influence 0,854. The Results of this research prove that hypotests Ha accepted and proven linear.</p><p><strong>Keywords: </strong>College Selection Decision, Customer Value, Service Quality</p>

IMPLEMENTASI PENGELOLAAN SARANA DAN KOMUNIKASI ORGANISASI SERTA KONTRIBUSINYA TERHADAP MUTU PELAYANAN PENDIDIKAN

Edum Journal ◽  
2018 ◽  
Vol 1 (2) ◽  
pp. 69-75
Author(s):  
Yulianti Yulianti ◽  
Ipong Dekawati
Keyword(s):  
Data Collection ◽  
Quantitative Approach ◽  
Survey Method ◽  
Educational Services ◽  
Quality Of Education ◽  
Validity And Reliability ◽  
Education Services ◽  
Data Collection Technique ◽  
Descriptive Survey

The aim of this study is to analyze the contribution of the implementation of management of organizational facilities and communication both partially and simultaneously to the quality of educational services. The method used is descriptive survey method with a quantitative approach. The data collection technique uses questionnaires that have gone through validity and reliability tests. The results of the study indicate that: Both partially and simultaneously the implementation of management of organizational facilities and communications contribute positively to the quality of education services. Starting from the results of these studies, the authors suggest: (1) In order to improve service to students, so that the completeness of existing facilities is optimized in quantity and maintenance; (2) The school should accommodate complaints, suggestions, and aspirations of the community, so that service to the community increases, especially those related to improving the quality of education; (3) Always establish friendship and communication with parents of students in an effort to jointly encourage the improvement of the quality of education services.  

scholarly journals The Effect of Perception about The Educational Services Quality and Organizational Environment on Students' Achievement Motivation in Environmental Health Department

2019 ◽  
Vol 4 (1) ◽  
pp. 31
Author(s):  
Ismi Trihardini ◽  
M. Asrori ◽  
M. Syukri
Keyword(s):  
Environmental Health ◽  
Student Perceptions ◽  
Achievement Motivation ◽  
Health Department ◽  
Educational Services ◽  
Quality Of Education ◽  
Organizational Environment ◽  
Ministry Of Health ◽  
Education Services

<p>Achievement motivation is an urge in a person to compete and become superior. Achievement motivation is needed so that students have the drive to compete with excellence standards, where this achievement motivation plays a role in developing activities and initiatives, directing and maintaining perseverance in learning activities. Motivation between one student and another student is different due to different perceptions of the quality of educational services. The environment around the education process that can be said as a conducive organizational environment plays a role in increasing the drive for the achievement of students. This study aims to describe and analyze the influence of perceptions about the quality of education services and organizational environment on achievement motivation. The approach in this study is quantitative in the form of causal studies, a sample of 68 students in the Department of Environmental Health of the Ministry of Health of Pontianak were taken using the proportionate stratified random sampling technique. Data retrieval is done by using a research instrument in the form of questionnaire which refers to the Likert scale. Data were analyzed using Rank Spearman test and Linear Regression. Descriptive analysis explained that perception variables about the quality of education services and organizational environment were very good, and achievement motivation was very high. The results of correlation analysis describe 1) student perceptions about the quality of education services significantly influence achievement motivation (r = 0.445), 2) Organizational environment significantly influences achievement motivation (r = 0.767) 3) Student perceptions of the quality of educational services and organizational environment collectively have a significant effect on student achievement motivation in the Department of Health Polytechnic of the Ministry of Health of Pontianak (R = 0.779). Conclusions from this study are student perceptions of the quality of education services and organizational environment affect the achievement motivation. Based on the results of the study, it is suggested that the Health Department of Pontianak Health Ministry Polytechnic should continue to maintain or even improve the quality of education services and organizationalenvironment by taking into account the advice provided by the school component through the suggestion box.</p>

Pengaruh Mutu Layanan Pendidikan terhadap Kepuasan Siswa di MIS Mathlail Khoir Kecamatan Bojong Gede Bogor

2021 ◽  
Vol 4 (1) ◽  
pp. 28-42
Author(s):  
Aulia Fauziah ◽  
Ahmad Riyadi ◽  
Nurul Hamidah
Keyword(s):  
Student Satisfaction ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Mean Value ◽  
Coefficient Of Determination ◽  
Educational Services ◽  
Quality Of Education ◽  
Cluster Sampling ◽  
Education Services

Service quality based on education to evaluate student satisfaction at MIS Mathlail Khoir. The purpose of this study was to examine the effect of the quality of educational services on student satisfaction as well as to explain the quality of educational services and student satisfaction. The method used is a quantitative method with descriptive analysis with a population of 405 students and the sampling technique is cluster sampling of 100 students assigned to students in class V and class VI. These instruments are observation, documentation, and questionnaires. The data analysis method was carried out using correlation techniques and simple linear regression with the help of SPSS 26 software. The results showed that the quality of education services and student satisfaction in the school was said to be high with a mean value of X 75.83 while Y was 48.34. And shows that there is a significant influence between the quality of education services on student satisfaction from the regression equation obtained by Y'= 33.889+0.191X showing that there is a positive or unidirectional relationship, based on the calculation of the coefficient of determination of 10.5% while 89.5% is influenced by other variables not examined.

scholarly journals Strengthening Quality Culture in Education Services in Madrasah

2020 ◽  
Vol 4 (1) ◽  
pp. 23-31
Author(s):  
Musfiqon
Keyword(s):  
Quality Criteria ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Content Standards ◽  
Academic Quality ◽  
Education Services ◽  
Quality Culture ◽  
Educational Culture

This paper supports the discussion of the concept of strengthening educational culture for managers of educational institutions. In this paper, a strategy to foster a culture of educa- tional quality is also examined so that the quality of madrasah education becomes better, both in terms of inputs, processes and results. The quality strategy in education in schools begins with a number of steps, namely (1) determining quality criteria, (2) building qual- ity commitments, (3) developing cultural quality, (4) developing the quality of educational services, and (5) improving the quality of school culture. The form of quality culture-based services can be done by improving academic quality that complements the developed competency standards, content standards, process standards, and adjusted standards. These four components, if implemented optimally, will be an indicator of descriptors of educational services in quality-based madrasas. Quality strategies in education services in madrasas need to start with a number of steps, namely (1) Find Support, (2) Support Support, (3) build a quality culture , (4) building the quality of education services, and (5) improving the quality of madrasa culture.

scholarly journals RELATIONSHIP OF TRANSFORMATIONAL LEADERSHIP OF SCHOOL PRINCIPLE AND TEACHER DISCIPLINE WITH THE QUALITY OF EDUCATION SERVICES

2019 ◽  
Vol 2 (1) ◽  
pp. 205-222
Author(s):  
Sri MULANI
Keyword(s):  
High School ◽  
Transformational Leadership ◽  
Educational Services ◽  
Quality Of Education ◽  
Structured Interviews ◽  
Education Services ◽  
Teacher Work ◽  
Relationship Of ◽  
The Relationship

The purpose of this study was to analyze the relationship between Principal Transformational Leadership and Teacher Work Discipline with the Quality of Education Services in East Jakarta High School. This research uses survey and correlation methods. The study used questionnaires, tests and structured interviews. The number of samples was 145 teacher employees who were randomly selected using the Slovin formula. The results showed that there was a positive relationship between Principal Transformational Leadership and Teacher Work Discipline with the Quality of Education Services in East Jakarta High School. This finding recommends that to improve the quality of teacher services it is recommended to increase the value of transformational leadership and improve teacher work discipline in order to become a culture of teacher virtue in providing good educational services.

scholarly journals PENGARUH KEMAMPUAN DAN PERILAKU GURU TERHADAP KUALITAS PELAYANAN PENDIDIKAN

2018 ◽  
Vol 4 (2) ◽  
pp. 291-302
Author(s):  
Ipong Dekawati
Keyword(s):  
Elementary School ◽  
Significant Influence ◽  
Teacher Behavior ◽  
The State ◽  
Quality Of Education ◽  
Education Services ◽  
Education Service ◽  
Teacher Ability ◽  
And Behavior

This research has been carried out and analyzed by taking the main focus on the ability and behavior of teachers and their impact on the quality of education services. The method used is the explanatory survey method where the author went directly to the empirical level by spreading the questionnaire to 40 teachers at the State Elementary School. The technique of processing and analysis used is regression. The results showed that: (1) There is a positive and significant influence ability of teachers on the quality of education services at the State Elementary School. The amount of influence of the teacher's ability on the quality of education service is 32.1%. (2) There is a positive but less significant effect of teacher behavior on the quality of education service at the State Elementary School. The amount of influence of teacher behavior on the quality of education service is 3.7%. (3) There is a positive and significant influence teacher's ability and teacher's behavior together towards the quality of education service. The amount of influence of teacher ability and teacher behavior simultaneously on the quality of education service is 32,6%. Moving from the conclusion of the research that has been stated above, humbly the writer suggest that: (1) The result of research has shown that operationally both teacher ability and teacher behavior and quality of education service have been quite good. But as the development of community demands in the future it should not be satisfied until the present condition. It is recommended that the principal together with the teacher continue to improve the quality of education services in a sustainable manner with the development of teachers through participation in scientific forums so that the knowledge, insight and ability of teachers can keep abreast of developments. (2) It can be proved that both the ability and behavior of teachers affect the quality of education services. Therefore, to always maintain or improve the quality of education services that can be started by improving the ability and behavior of teachers through special attention to the needs and desires of consumers.

scholarly journals Management of Education Services for Children

2021 ◽  
Vol 5 (1) ◽  
pp. 50
Author(s):  
Istaryatiningtias Istaryatiningtias ◽  
Daliman Daliman
Keyword(s):  
Hearing Impairment ◽  
Service Management ◽  
Management Education ◽  
Deaf Children ◽  
Educational Services ◽  
Quality Of Education ◽  
Rhythm Perception ◽  
Education Services ◽  
Education Service

This research was motivated by the fact that the quality of management education services for deaf children has not been fulfilled. This research is important to do to determine the quality of education service management for children with hearing impairment. The research method used by researchers is descriptive qualitative research. In this study the authors found the results of their research; (1) Old buildings that cost money. (2) Teacher competition in controlling the Maternal Reflective Method (MMR) is caused by weak knowledge, skills and abilities in providing educational services to children with hearing impairment. (3) The condition of speech building teachers and voice and rhythm perception communication coaches (PKPBI) is less skilled in quality and quantity, and there are still many teachers who are retired and transferred. The conclusion of this research can be seen that the planning, organizing, movement, supervision and service have been implemented properly.

Pengaruh Servant Leadership terhadap Mutu Layanan Pendidikan di MTs Miftaahush Shuduur Kecamatan Ciampea Kabupaten Bogor

2021 ◽  
Vol 1 (2) ◽  
pp. 218-230
Author(s):  
Muhamad Robie Awaludin S ◽  
Seno Aji Nurmansah
Keyword(s):  
Servant Leadership ◽  
Leadership Style ◽  
Education Quality ◽  
Educational Services ◽  
Quality Of Education ◽  
Input Process ◽  
Education Services ◽  
Leadership Quality ◽  
Positive Effect

Education Quality Service is an educational service capable of producing graduates who have expertise and competence as an advantage that is well-organized starting from input, process and output. Based on education quality indicators which include input, process and output . This study aims to explain 1) Describe the picture of servant leadership in MTs. Miftaahush Shuduur, 2) Describe how the quality of education services in MTs is described. Miftaahush Shuduur, 3) Analyzing the effect of servant leadership on the quality of education services at MTs. Miftaahush  Shuduur. This  research  was  conducted  at MTs Miftaahush  Shuduur,  Ciampea  District,  Bogor Regency. Based on the results of the analysis, it was found that servant leadership simultaneously has a positive effect on the quality of education services. This shows that the stronger the influence of servant leadership , the higher  the  quality  of  educational  services  produced  by  the  institution. Therefore,  to  establish  the  quality  of educational services in institutions, it is expected that more attention is paid to a servant leadership style . Keywords: Servant Leadership ; Quality of Education Services .

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