scholarly journals MANAJEMEN PELAYANAN PUBLIK: PROSEDUR PEMBUATAN SIM DI POLRES CIREBON KOTA

2019 ◽  
Vol 12 (02) ◽  
pp. 64-73
Author(s):  
Eka Wildanu ◽  
Christianty Christianty
Keyword(s):  
Human Rights ◽  
Natural Resources ◽  
Environmental Protection ◽  
Public Administration ◽  
Social Cohesion ◽  
Public Service ◽  
Public Services ◽  
Regional Government ◽  
Economic Prosperity ◽  
Service Government

Public services carried out by effective governments or corporations can strengthendemocracy and human rights, promote economic prosperity, social cohesion, reducepoverty, improve environmental protection, be wise in the use of natural resources, deepentrust in government and public administration. As a consequence of the implementation ofregional autonomy, the Regional Government is required to improve its performance inorder to provide services to the community. In essence the implementation of regionalautonomy is directed at accelerating the realization of community welfare throughimproving services, empowerment and participation of the community, as well asincreasing regional competitiveness.Keywords: Public Service, Government, Democracy, Resources

scholarly journals The Quality of Health Services in Tawaeli Health Center, Tawaeli District, Palu City

2018 ◽  
Vol 2 (1) ◽  
pp. 93
Author(s):  
Dian Angraeni ◽  
H. Abu Tjaiyya ◽  
Muhammad Akhyar ◽  
Abd. Muhaimin Tayeb
Keyword(s):  
Qualitative Research ◽  
Human Rights ◽  
Health Services ◽  
Natural Resources ◽  
Environmental Protection ◽  
Health Center ◽  
Public Administration ◽  
Economic Prosperity ◽  
Quality Of Health Services

Effective public services carried out by governments or corporations can strengthen democracy and human rights, promote economic prosperity, reduce poverty, improve environmental protection, be wise in the use of natural resources, deepen trust in government and public administration. The purpose of this study was to determine how the quality of health services at the Tawaeli Health Center, Tawaeli District, North Palu. This type of research is qualitative research that is a study used to investigate, describe and explain a phenomenon or problem. To find out the quality of health services in the Tawaeli Health Center according to Zeithaml-Parasuraman-Berry there are four indicators used namely tangible, reliability, responsiveness, assurance, and empathy. There are 8 informants in this study with accidental technique, which is the technique of determining samples based on chance. The results in this study indicate that the Health Services at the Tawaeli Health Center in the District of Tawaeli in Palu City are seen from several aspects that are still not good, the first is tangible, responsiveness is also still lacking. However, seen from the aspects of reliability, assurance, and empathy, it was considered good.

scholarly journals Bureaucracy from the Human Rights Perspective and Its Effect on Public Service

2018 ◽  
Vol 2 (2) ◽  
pp. 52-63
Author(s):  
Akmal Akmal ◽  
Henni Muchtar
Keyword(s):  
Human Rights ◽  
Path Analysis ◽  
Public Service ◽  
Public Services ◽  
Influential Factors ◽  
Regional Government ◽  
Abuse Of Power ◽  
Citizen Satisfaction ◽  
The People ◽  
Public Rights

The aim of this study is to find out the bureaucracy models from Human rights perspective as one of regional government public service influential factors, which is the influence of unprofessional work of civil servants (Abuse of power), the ignorance on duty (Violation by omission) and wrong policies which violated public rights (Violation by commissions) toward public services by regional government of South Pesisir Regency which is led to neglect of public services. Orientation on the interests of the bureaucracy which is shown by a large budgetaround 70% to 30% for the bureaucracy and the people. The study uses a quantitative approach, conducted in the of South Pesisir Regency with 200,000 households and a population of 1,000 households’ sample into respondents. Data were collected through questionnaires that have been validated and processed through techniques Path-Analysis with SPSS version 16. The results prove that the variables: human rights-minded bureaucracy (professional, caring not negligence), and humane policies is related to andinfluencial means to public service. Model hypothetical designed proven can be used as a model of bureaucracy in the public service vision of human rights, can improve citizen satisfaction with the services provided by the district government. The results of this study can serve as a model that needs to be tested in wider area, indifferent and spatial locus and cultural contextvalues, in order to make it a reliable model. Keywords: bureaucracy, human rights, abuse of power, violation by omission, violation by commission, public service Abstrak Tujuan penelitian adalah mencari model birokrasi dalam perspektif Hak Asasi Manusia sebagai faktor yang mempengaruhi pelayanan publik, yaitu pengaruh ASN yang tidak bekerja secara profesional, kelalaian dalam bertugas, dan kebijakan birokrasi yang salah. Orientasi pada kepentingan birokrasi yang ditunjukan dengan APBD yang besar 70% untuk birokrasi dan 30% untuk rakyat. Penelitian menggunakan pendekatan kuantitatif, yang dilakukan di Kabupaten Pesisir Selatan dengan 200.000 orang KK populasi dan 1.000 orang KK sampel yang menjadi respondennya. Data dikumpulkan melalui angket yang telah divalidasi dan diolah melalui teknik Path-Analysis dengan bantuan program SPSS versi 16. Hasil penelitian membuktikan bahwa variabel: birokrasi yang berwawasan HAM (professional, peduli (tidak melakukan kelalaian), dan kebijakan yang manusiawi menunjukan keterkaitan dan pengaruh yang berarti terhadap pelayanan publik. Model hipotetik yang dirancang terbukti dapat dijadikan sebuah model birokrasi dalam pelayanan publik yang berwawasan Hak Asasi Manusia, dapat meningkatkan kepuasan warga terhadap pelayanan yang disediakan pemerintah kabupaten. Hasil penelitian ini dapat dijadikan sebagai sebuah model yang perlu diuji secara lebih luas pada lokus dan konteks nilai budaya yang berbeda secara spasial, sehingga memiliki keterhandalan model. Kata kunci: birokrasi, hak asasi manusia, abuse of power, violation by omission, violation by commission, pelayanan publik

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals Non-Face-to-Face Public Services and Perceptions of Public Organizations

2021 ◽  
Vol 13 (21) ◽  
pp. 12185
Author(s):  
Da-Hee Lim ◽  
Dae-Woong Lee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Public Organizations ◽  
Structural Equations ◽  
Public Research ◽  
Institute Of Public Administration ◽  
Face To Face ◽  
The Government ◽  
Structural Equations Model

Public services are the primary channels and government activities in which citizens contact public organizations. In turn, public services provided by the government are critical for citizens to recognize public organizations and governments according to their content and procedure. With the onset of COVID-19, the existing face-to-face public service delivery system has shown limitations in meeting citizens’ needs for public services (fastness, transparency, and safety); as a result, a shift to non-face-to-face public services is required. The study proposes the question: “How does citizens’ satisfaction with non-face-to-face public services affect public organizations (response and transparency) and government satisfaction?”. The purpose of this study is to verify the effect of satisfaction (content and procedural) with non-face-to-face public services on the perception (responsiveness and transparency) of public organizations and governments’ satisfaction. Specifically, non-face-to-face public services are divided into content and procedural aspects to analyze the responsiveness and transparency of public organizations and their impact on government satisfaction. This study used a structural equations model for analysis and used data collected in 2019 by the Korea Institute of Public Administration, a representative public research institute in Korea. The main analysis results are as follows: the responsiveness and transparency of public organizations increased alongside satisfaction with content and procedural satisfaction with non-face-to-face public services, and government satisfaction increased with responsiveness to and transparency toward public organizations.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

Preliminary assessment and analysis of public amenities capacity and status in the constituent entities of the Russian Federation: Methodological recommendations

10.12737/5363 ◽  
2014 ◽  
Vol 8 (5) ◽  
pp. 47-56
Author(s):  
Елена Погребова ◽  
Elena Pogrebova
Keyword(s):  
Public Administration ◽  
Russian Federation ◽  
Public Service ◽  
Service User ◽  
Public Services ◽  
Information Sources ◽  
Service Providers ◽  
Preliminary Assessment ◽  
The Public ◽  
The Russian Federation

The article presents the results of the author’s attempt at developing a complex of methodological recommendations for the preliminary assessment and analysis of the public amenities capacity and status in different constituent entities of the Russian Federation. The recommendations as developed by the author are based on specific examples, and are supported by information sources regarded by the author as necessary to use in the course of the analysis. The author also provides recommendations on the graphic representation of the results of the analysis (spread sheets) as well as recommendations on rating of the regions (ranking and grouping the regions in accordance with the level of public amenities development they demonstrate), a thorough analysis of the system of the public administration of the industry, the competences and authority of the federal executive bodies, regional agencies of State power and the local authorities responsible for the regulation of relations in the sphere of public services, an assessment of the capacity of public service providers, and a comparison of public service user prices as quoted by municipal entities in different constituents of the Russian Federation.

scholarly journals Urgency of the Public Services Supervision on the Regional Government Implementation

2020 ◽  
Vol 4 (2) ◽  
pp. 84-88
Author(s):  
Ida Ayu KETUT KARYANI ◽  
I Wayan PARSA
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Regional Government ◽  
Public Officials ◽  
The Public ◽  
Government Supervision ◽  
Service Sectors ◽  
The Government

This study examined the supervision of public services as stipulated in Law 25 of 2009, namely regarding public services and Law 23 of 2014 concerning regional government. Supervision carried out in the law is to give authority to each of the existing institutions or institutions, causing overlapping existing authority. Giving authority to officials will give birth to the rights and obligations to achieve the goals and intentions specified in the legislation. The rise of corruption cases occurs because of the weakness of existing supervision of government administration, especially in public services. In this case corruption will foster public distrust of public services. The form of maladministration carried out by public service providers is always associated with behavior in services performed by public officials and the norms of behavior of officials in public services. In addition, these problems are also caused by the opportunities and authority given to be abused and the low quality of public services in various service sectors. Supervision of public services can provide certainty about the public services provided by the government whether it has been running according to targets and objectives and is a way to find out as early as possible maladministration that might occur so that effective and accountable government can be realized.

scholarly journals LA LEY 4/2021, DE 16 DE ABRIL, DE LA GENERALITAT, DE LA FUNCIÓN PÚBLICA VALENCIANA. EJES ESENCIALES Y PRINCIPALES NOVEDADES.

2021 ◽  
pp. 90-105
Author(s):  
DAVID ALFONSO JARQUE
Keyword(s):  
Public Administration ◽  
Public Service ◽  
General Public ◽  
Civil Service ◽  
The State ◽  
Regional Government ◽  
Gender Perspective ◽  
The Core ◽  
Gender Based ◽  
Entire Text

En este artículo se exponen los ejes esenciales y las principales novedades de la Ley 4/2021, de 16 de abril, de la Generalitat, de la Función Pública Valenciana. Para ello partiremos de un breve análisis de la situación y el estado de la función pública valenciana, que motivó la necesidad de una modificación normativa para cumplir con el objetivo de implementar una Administración Pública más profesional, eficaz y eficiente, con el objetivo de prestar un mejor servicio público a la ciudadanía. Siguiendo en cierto modo la estructura de la Ley se destacan las principales novedades en relación a la Ley anterior y para finalizar se hace una especial referencia a la perspectiva de género que impregna todo el texto, que tiene como fin último conseguir la igualdad efectiva Artikulu honetan Valentziako Funtzio Publikoari buruzko 4/2021 Legearen (apirilaren 16koa, Generalitatearena) funtsezko ardatzak eta berrikuntza nagusiak azaltzen dira. Horretarako, Valentziako funtzio publikoaren egoerari buruzko azterketa labur bat egingo dugu. Egoera horrek arau-aldaketa baten beharra eragin zuen, administrazio publiko profesionalago eta eraginkorrago bat ezartzeko helburua betetzeko eta, horrela, herritarrei zerbitzu publiko hobea emateko. Legearen egiturari jarraituz, aurreko legearekin lotutako berrikuntza nagusiak nabarmentzen dira nolabait. Eta amaitzeko, testu osoan txertatzen den genero-ikuspegiari aipamen berezia egiten zaio, azken helburua emakumeen eta gizonen arteko berdintasun eraginkorra lortzea eta sexuagatiko diskriminazio oro saihestea baita. This article sets out the core strands and main developments of Law 4/2021, of 16 April 2021, of the Autonomous Regional Government of Valencia, on the Civil Service of Valencia. We begin with a brief analysis of the situation and the state of the civil service of the Valencia region, which prompted the need for a regulatory modification to comply with the aim of implementing a more professional, effective and efficient public administration, so as to offer the general public an improved public service. We follow the structure of the Law to an extent, highlighting the main developments compared with the previous legislation, and ending with a specific mention of the gender perspective, which suffuses the entire text, the ultimate goal being to achieve effective equality of women and men, and to avoid any gender-based discrimination.

scholarly journals Who Is in Charge? The Provision of Informal Personal Resources at the Street Level

2020 ◽  
Author(s):  
Einat Lavee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Qualitative Interviews ◽  
Personal Resources ◽  
The Public ◽  
Street Level ◽  
Main Factors ◽  
Informal Service

Abstract Street-level bureaucrats (SLBs) nowadays provide services under conditions of increased demand for public services coupled with scarcer financial resources. The literature that focuses on how workers adapt to this situation mainly examines their provision of formal resources as part of their job. What researchers have not systematically examined is the delivery of informal personal resources (IFRs) by street-level workers to clients. Understanding the provision of IFRs is particularly important when “no one is fully in charge” of public services. Drawing on 214 in-depth qualitative interviews with SLBs who provide education, health, and welfare services in the public sector in Israel, we found a remarkable range of IFRs they provided to clients. We also found that four main factors influencing the provision of IFRs: lack of formal resources; professional commitment; managerial encouragement; and a work environment whose values combine old and new approaches to public service. The findings contribute to the public administration literature by exposing how public service function in a somewhat vague reality, and they contribute to the SLB literature by highlighting the unrecognized component of informal service provision.

Electronic Delivery of Public Services to Citizens

2011 ◽  
pp. 319-347
Author(s):  
Petra Hoepner ◽  
Linda Strick ◽  
Manuel Mendes ◽  
Romildo Monte ◽  
Roberto Agune ◽  
...  
Keyword(s):  
Public Administration ◽  
Federal Government ◽  
Public Services ◽  
Cost Effective ◽  
Virtual Space ◽  
Electronic Government ◽  
Regional Government ◽  
Software Infrastructure ◽  
The Public ◽  
Electronic Delivery

The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that show future-oriented public-administration services to a broad public in Latin America. The vision of the eGOIA project is the provision of a single virtual space supporting the interaction of citizens (independent of social status, gender, race, abilities, and age) and the public administration in a simple, future-oriented, and cost-effective way. A software infrastructure is developed in order to allow the access of citizens through the Internet to integrated public services at several levels: local government (municipalities), regional government (state), and federal government. The trial of the demonstrator will be performed in São Paulo state and in municipalities in Peru.

Sign in / Sign up

Export Citation Format

Share Document